Hiked my rent to 150% of what I was paying out of the blue. I'd be fine with that if they were adding insulation or AC or something that costs money while being beneficial, but a price hike just to squeeze more money out of their customers just doesn't sit right with me and shouldn't sit right with anyone. Connie, the actual woman who works there, is amazing. So kind and helpful. She'd better be getting a raise with these price increases. read more

If it were possible to leave zero stars, I would. Our experience at this storage facility has been extremely disappointing and frustrating. While I was in the office informing Constance that my family was unloading the unit and preparing to surprise my mom in North Carolina with her belongings, not once did she mention that we were not allowed to use the on-site dumpster for disposal. Constance demonstrated a complete lack of empathy and concern regarding a serious rat infestation issue. When my husband and children cleared out my mother's unit, they discovered the furniture in the back was covered in rat feces. As a result, we had to dispose of two chairs and several other pieces due to contamination. This occurred on a Friday. The following day (Saturday), I received a call demanding that I retrieve the discarded chair or pay a $75 fee. I explained that I would not be paying $75 for a chair ruined by a rodent infestation caused by their facility, yet Constance still showed no sympathy or understanding for the situation. We ended up cutting our trip short, driving six hours back home to remove the chair from the dumpster around 7:30 PM. My mother has consistently paid her monthly rent of $106.61, yet she wasn't allowed to use the dumpster, and much of her property was damaged by pests. To make matters worse, several of my mother's items were missing. When I accessed her unit, I noticed a sticker on her lock that hadn't been there before. She told me the lock she purchased only came with one key, which raises serious concerns about unauthorized access. Bottom line: Rent here at your own risk. Pics are after pulling chairs from unit. So stuff fell off them. Also was so disgusting didn't take pictures of other items that were destroyed. Original review for Shannon (name might not be exact): Shannon was incredibly helpful. She clearly explained everything from start to finish, was very personable, answered all of our questions, and took the time to show us the different unit sizes to ensure we selected the one best suited for my mother's needs. read more

See all

Location off Blanding these company's are total rip off charge outrageous rents per unit only for all your items to be covered in bugs, ceiling foam insulation all over my stuff its nasty, good lord if your late they charge you fees on top of fees on top of other fees just so you will lose your belongings then they'll auction them take take money plus you still owe them past due rent never catch up with this place no one willing to help so unless you like being taken to the cleaners go some where else! New mangers everytime I call frustrating the unprofessional "managers" they get in these places. read more

Shannon was very professional, pleasant and helpful. Setting up my rental was very easy. Thank u Shannon!

Shannon was very helpful, the unit was clean and all the information was inside ready for our use. It was easy to rent by far the best price we could find. My new go to storage rental space. read more

**** ZERO STAR**** The district manager CALEB GALAT is definitely unprofessional. He did not let me speak without him talking over me. He needs to go and take a customer service training ASAP. Then he hangs up the phone while I was still talking to him. Rhonda is super nice. She helped out with all of our needs and questions professionally... read more

Not the worst but far from the best. The customer service was OK, she was friendly and nice showed me a few options and made sure I got the best deal. Only issue is that I showed up during the hours of operation and they had a meeting for 2 hours and I had to wait... My unit is decent size for the price, however the door to the unit is water damaged and worn. The unit is on the outside wall and at the base it is rusted out and has open holes in spots along the bottom. It is what it is.. read more

I was given the wrong information at first by female over the phone but when I went in Christian was kind enough to straighten everything out and give me the unit that I need he went beyond what he needed to do and I'm grateful for his customer service. read more

Management is attentive and friendly. They care about the town of Orange Park and are aware, concerned and responsive about things in the area. This is what you want to see in a business! Would recommend. read more

I had to come here on a Sunday with my sister n law who needed a storage unit asap. For a 10x10 she paid 77 each month compared to the prices at other storage unit quotes we received of over 120. Deonna was working the front desk and she did a phenomenal job at getting her setup with locks and boxes. She was kind and friendly and was fantastic with customer service ! read more

I rented and stored items here in a climate controlled unit in 2014, last year I received a notice that my unit would no longer be climate controlled. Calls to upper management were not returned, rent was not reduced. Totally unprofessional! read more

Worst storage ever, terrible customer service, Office stinks and nasty-no air conditioned units- moved to life storage- less expensive- great service- air conditioned and very clean. read more

This is an overall great place to store anything you own. When you arrive, they start by asking questions to help you choose the appropriate storage space with ample space for your belongings. They provide good locks for a reasonable price which you keep when you leave. Lease is month to month which is a plus. The monthly rent is also great completed to the competition. Brenda was beyond helpful and very nice. Would highly recommend this location. read more