I rarely need to rent a trailer because I have my own but I purchased something that was to tall to…read morefit in my enclosed trailer so I went online and reserved a trailer. When I went to the store I was standing in line waiting for the sales associate and I somehow ended up on the yelp reviews lots on single stars I was thinking I hope I don't end up regretting this. Well I can tell you the lady that was there was very professional and courteous to me and to the 3 customers in front of me. I had mentioned to her what I read on yelp and what I saw and she said yes those reviews are years old and people don't tend to post positive reviews.

I ordered a cargo van to pick up after hours using mobile app. It was confirmed but when I went to…read morepick up, it gave that the equipment is not available

I always saying that the most important thing in any business is customer service. And in this…read morelocation, Mr. Gordon is an example of what is the meaning of taking care of your customer answering all the questions with courtesy. 100% happy new customer Thank you Gordon for your attention and patient today Gerry 9/27/25

We picked this location due to it being gated. Do not make the same mistake as us. The only day the…read moregate was ever closed was on the day we rented a unit. Since then, we've made several trips where the gate is wide open. Thankfully, our items have been safe.

I parked my boat at the Extra Space on Rinehart for 8 months or so. They are very friendly and…read moreprovide great service at this location. The facility always seemed clean and I had no issues with parking my boat here. They did raise the rate on me one time but they were able to bring it down slightly. I would reccomend this location for any storage needs!

Jason and Arnold are the best! My parents have been using…read morethis storage facility longer than I've been alive, and now I'm getting my own unit for myself and my boyfriend. Very reliable and clean

I've been renting here for a little over a year and just increased my unit size. The staff at…read moreMagnolia made this an extremely easy process, which is greatly appreciated.

Great Self Storage Facility! They offer climate controlled and traditional units. This is a clean…read moreand well maintained facility. Magnolia Self Storage, also, rents U-haul trucks. The staff is friendly and helpful. Best value in town!

Turned a bad situation into a good experience. Can't thank Maritza enough for her good customer…read moreservice.We really appreciated the information and help with storing our items .

Missed my payment and was charged $30 NSF fee. When employee called to ask for my $90 + $30 NSF, I…read moresaid I needed a few days to pay (employee did not inform me that they were adding a $20 that same day if I did not pay!). When I called back to pay, another $20 fee was added arbitrarily at the first of the month, so now I owe $90 + $30 NSF + $20 Extra added fee just because. They also bait and switch with advertised low rates for units when actually only a few units qualify for their low or intro rates (should have been getting my unit for $49). If you want helpless employees that can only charge you and can never help you with any issues or questions, rent here. So frustrated I had to hit my punching bag over and over, so I didn't do something stupid and break my stuff or myself. Trying to get customer service from the is like talking to a brick wall, every time.

Charles and Joe with AAA Insta-Move have been nothing short of amazing for us during our move…read more They are incredibly responsive, and great communicators (I called often!). They took care of our needs in a timely manner and Joe called each time when he was on his way with our 3 COWS (Container on wheels, same concept as a POD). We had one COW for about 8 months & two others for a month's time. Being in Fl, we were concerned about the what ifs; what if there were bugs, what if furniture got warped from weather conditions & what if items moved in transport and got damaged. I assure you, that with the exception of one carpenter ant none of those things happened. We were incredibly happy with the service and product. The guys were a pleasure to work with during a very stressful time of moving. They were more than accommodating, even delivering us a COW at 8:30 PM on Memorial Day. We would highly recommend this company to any friend or family member.

THE WORST SERVICE EVER! They dropped our piano off the back of the truck and couldn't lift it back…read moreup by themselves. This company - MANAGER CHARLES - dropped my wife's 100 year old heirloom piano off of the back of their truck. When we called to schedule the house move - CHARLES promised that they move pianos all the time. We have a regular piano mover that we typically use - but we were assured there would be no need to hire two sets of movers since we were moving the rest of our furniture too. My wife reiterated on the initial phone call, "this piano is like my 4th child. If you're not confident then please let me know, I'm happy to have our normal guy out." The reply - by CHARLES - was that they do it all the time. They DROPPED OUR PIANO OFF THE BACK OF THE TRUCK! I have video of CHARLES talking over my wife, who was in tears, that we were notified in writing ahead of time that this could happen, and while he couldn't confirm which piano we had - because he WOULDN'T come to the site - and because it is a century old hand crafted piece - he would pay 60 cents per pound for it to be repaired - up to 450lbs. UNBELIEVABLE! I asked him to come to the site to verify the damage - get a quote from my trusted piano repair man - and then I would pay the difference towards the move. More than fair in my opinion as a business owner myself. He replied, "I'm not coming out there. If you don't pay... I'll file suit." NEVER EVER EVER use this company. CHARLES can't be trusted.

The facility is always clean. Christine & Gilbert are always friendly. whenever I have a question…read morethey are willing to answer or help in any way. Sean OD

The facility is clean and the staff is friendly. I have had excellent service from Christina. I…read morerarely have issues. On the 2 occasions I had an issue (in the 2 yrs I've been renting), the issues were addressed and resolved. I highly recommend this facility.