We used Public storage at 3131 hwy 101 #, Greer SC. We were very happy about our experience. When moving out, we had a question, which the chat on the app didn't address. Had to call and leave message for the facility manager who returned our call within 45 minutes and answered our questions. Thank you so much! Highly recommend this facility! read more

April was were very helpful. I may have not needed help right now but she helped me understand the size I will need in about a month or so.

Nearly impossible to get hold of a property manager or employee at the site. There's also damage to the unit and, potentially, our property, but the company has been uncooperative. read more

I'm being charged for two storages, no one seems to talk about the prevalent of this matter, I ask for the corporate office phone number they gave me the wrong number. Now I have my stuff being held up because they refuse to unlock my account on line. I can't get in to pay. I go by the office here straight up lied again about this so I have a recording of this matter. #locked out of my account #being charged for two units#wrong corporate office phone# got connected to a scammer to pay online*what to "NOW" read more

I appreciated the convenience of after normal business hours I could still get a unit. The lock was inside the unit already. No hassle, paperless contract. Also affordable, very competitive rate. Clean buildings easy access. I would definitely recommend for quick, hassle free service. read more

So far everything is great we haven't been their a month yet, but all seems very nice and clean and convenient. will update if anything changes!!! read more

Public Storage. Too big to hear their customers calling... To start, I have never posted an online review before, either positive or negative. I would leave 0 stars here if possible. My husband and I rented a unit with Public Storage a little over 6 months ago at the Chesnee Highway location in Spartanburg, SC. We received a market rate at the time of our rental that was in line with competitors in the area (not a super low teaser rate). Recently, we were given a 14% rate increase over the rate we have been paying. Such an increase cannot be justified by increases in operating costs, and naturally, we wanted to speak with someone at Public Storage about the change. It is nearly impossible to get a real person on the phone with this company. The customer service number is an endless array of automated options, and we were only able to gain access to a real person with Public Storage after learning of the "secret method" of pretending to have lost our gate code and then pressing '00'. This insider trick will finally direct you away from the automated menu and direct you to a real person. Disappointingly, Public Storage's customer service department won't discuss rates with you. I also obtained contact information for the Public Storage district manager for the area, both office and cell phone numbers. I have left messages at both numbers every few days for the past two weeks and regrettably have yet to receive a return phone call. All messages were polite, simply asking for the opportunity to discuss the 14% rate increase. If you are considering becoming a customer of Public Storage, I caution you that the relationship is very one-sided. If we were to not pay our rent, I imagine that we would receive a call from Public Storage very quickly. When we need assistance, however, I just find myself endlessly pressing '1' to return to the main menu. I hope your experience is different. This review is not intended in any way to be negative toward the onsite manager, Martha, who does not determine the Public Storage rate policy. She has been unbelievably helpful to us during our tenancy. read more

I have used this place several times! I have never had any problem! Great company!

Worse company ever. They raise ur rate for no reason. I was paying $160 a month then after 6 months they raise the rent cuz $160 wasn't enough. They raise my rent $40 more so I had to pay $200 a month. They take advantage cuz they see u were ther for long time so they figure u not going anywhere. Guess what I did. read more

Love this place. I'm a returning customer. Wish all my storage was like this. I frequently lose my access number and they happily oblige me with a new one as often as I need. The world needs more idiot proof places. read more

Process was fast and easy. Great rate and convenient for my needs. Great Customer Service.

I don't recommend this location, or Public Storage period, Oh sure Pam, the unit Manager? Nice as can be, but once contract signed, that's it, she wasn't there for our issue. Oh ya. read the fine print, no prorating, our other storage unit we had, Cubesmart, does, first called customer service about the prorating, oh yes, I complained, been a loyal customer, then was retaliated by either the District Manager, or Pam herself, by deactivating my code, which is not specified about when they do it, but at their discretion, I state again, at their discretion, can make you visit the office about your code and access to your unit, Cubesmart does not deactivate your code, if they do, they would either call, or contact through email, cost me an extra $50 from the movers having to wait for me to get the code reactivated. But yes, better deals and customer service elsewhere, I second that..... read more

Do not rent from this place. They say they have a secured gate but it never works. They lie to you and they also will charge you for a full month. No prorating. You can get better deals and customer service elsewhere. read more