Public Storage

4.0 (91 reviews)

Self Storage

Closed • 9:30 am - 5:00 pm

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Public Storage - Self Storage Near Me - Studio City, California

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Whitney J.

11 years ago

Hideous and rude customer service by Jared. I stopped in to look at units for proper size, Jared insisted that I would need larger than I said I wanted, I explained that a friend has a large one in another state, so I kind of knew what I needed, something around a 5 x 8. It turned out 5 x 8 not available. After showing me a larger unit, a 5 x 10, I asked about pricing, mentioned it was better online and I would go ahead and book online. Jared called within minutes of my online reservation asking when I could come down to sign paperwork, I said I would try to walk down around 2. At 2:10 he called and said I had missed our appointment, he had waited in the office and why did I not show up?! I explained that I was unaware it was a hard appt (I didn't need the unit until the next day and had done the express booking online) but offered to call ahead and walk down later. When I did walk down and bring payment, he told me the unit I had seen was no longer available, I would have to go to a higher floor and further from the elevator, that I needed to buy a $20 lock and that I needed to pay from the day I was signing, not the day I was taking the unit. I explained that I would bring a lock on move in, not good enough he said, must be locked now. He became more irate and threatening. I'm very calm and rational and I suggested that I come back the next day, when I actually needed the unit, with the lock in hand and we go from there. He said I would have to "deal with Christina" (who was lovely by the way). When I arrived as said at 9:30 in the morning, paperwork and money and lock in hand, I was told that he had made a note in the reservation that I was no longer eligible for the first month discount I had received online (noting I had an existing storage unit, which I do not. I'm guessing he is referring to my friend's unit I had mentioned seeing) and that I was now moved to the 3rd floor (original unit was on 2) and that the rate had gone up. I was told I could call a regional manager, which I did, I left 3 messages for her and no call was returned. I have since reported the incident to the national office, they noted that my reservation had been changed in many ways, including booking me in an 11 x 30 as well as a price increase. They were very happy to know of an unfriendly employee representing them, as that is the face of their company. I was offered a great deal at another facility, which I much appreciate. As one can see form the reviews of the other local Public Storage facilities, this is not the the stellar one, at least not with Jared at the desk. read more

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john K.

11 years ago

Location, location, location. In the middle of Studio City and easy to get to. Small-ish parking lot but I've never had a problem parking. Super friendly staff. Rafik (sp) was very helpful. read more

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Leslie K.

11 years ago

I feel I'm being trapped by unfair and unethical business practices. I feel I've been bullied multiple times. I feel the rent is raised to an extreme. So much so recently I reserved to move to a smaller lower rate unit within same facility. Jered called me impatient and I felt bullied. He called nearly a week early to my reservation after I'd already received and responded to someone else. He demanded I make appointment now, when I wasn't ready to give a time and needed a day(my birthday) and threatened my reservation which in writing claims no obligation 7 days. Then after speaking with customer service I show up to reserve as well as speaking with Renee. Customer service confirmed reserve. I was told the didn't have size at all tin building which was advertised. And I felt bullied further by supervisor on phone that day. A gold digging unbending unethical nightmare. I called corporate 7 times and silence no return call. I called customer service and told call back within 24 but no call back. I find the place totally abusive inconsiderate of any human factor. Especially after being there so long. Once I couldn't log in to pay even with correct information so late fee. They blamed me and say well we won't waive fee again. Corporate called me acting as if it was my fault when I've used same password for years successfully. They can be arrogant and vulgar, simply corporate heartless America, rather than democracy America. They know the weight and costs of moving and I feel nearly entrapped. I can't wait to get the Hell out and away from this corporation. Customer service said Jered would not call me again. Assured me of this. He just called! It's great to be harassed and not heard and not told truth about storage units. read more

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Amanda B.

199

9 years ago

Jared always amazing m the whole process was efficient fast as he was polite and charming. I couldn't recommend this place more because of his excellent service. read more

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Lee L.

9 years ago

I have had a space here since 1998. Always have had good experiences with the various onsite management... but must say Jared who has been there for a while now has been extraordinarily helpful. Also as a woman who often comes to get/drop off items without my husband or older son along, I still feel safe inside the big usually empty bldg. read more

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Michele P.

12 years ago

I agree with other posts, not a bad facility as in Location-wise but they are a bunch of scammers...Once you're in they will raise your rent after 3 months at least by 15-20% and they say they can do that because it is month to month...BEWARE I only have a 5x5 and they want over 100$ what a JOKE!!! go else where ....seriously!!!! read more

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Evelyn O.

10 years ago

Look no further if you need to rent a storage unit! I highly recommend this location. I was assisted by Scott great customer service and couldn't be any nicer, if you go there ask for him.The process for sign up didn't take more than 15 min he was very thorough and precise. The units itself are clean and secure. read more

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Boss J.

10 years ago

Went to find a short term unit within budget. Jared surpassed all expectations. Extremely personable, helpful, and informing. Definitely a great experience. I'll be suggesting this spot to friends in the future. Thanks Jared! read more

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Diego A.

13 years ago

I rented a storage with NO PROMOTIONS offered or attached. Rental was increased 14% within five months. Very sly tactic. BEWARE!

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Ms B.

12 years ago

Thank you to Chris and Joseph. Fantastic management and customer service!

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Esther B.

258

10 years ago

Just moved into the area. Found an amazing deal online. Went in and Jared took care of us! Such an awesome guy, funny too. See Jared for help! He made sure we got what we needed for a great price. Thanks Jared!!! read more

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More info about Public Storage

12345 Ventura Ct
Studio City, CA 91604
Studio City
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

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Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“Every time I go into the office, whether it be Chris, Joseph and Orlando I always get amazing customer service.”

Mentioned in 6 reviews

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Always staffed, clean, easy location, affordable rates. They aren't owned by a large corporation…read more They won't ratchet up your rent. What's not to like?

From the owner: At Personal Storage Spaces, we specialize in affordable, secure, and convenient self-storage in…read moreNorth Hollywood. Our facility offers drive-up access to medium and large units for easy loading and unloading - no elevators or long walks. With 24/7 video surveillance, a friendly on-site manager, and transparent pricing with no hidden fees, we’re dedicated to making your storage experience stress-free. Whether you're moving, decluttering, downsizing, or running a small business, we offer flexible month-to-month terms, move-in specials (like your second month for just $1), and a price-match guarantee against local competitors. Conveniently located near the 170 and 101 freeways - close to Burbank, Valley Glen, Valley Village, and Studio City -we’re proud to be North Hollywood’s top-rated local storage solution. Fast, friendly, and flexible. Reserve your unit today!

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I wanted to reserve a storage unit but no one was at the front desk on site, so I called Public…read moreStorage's number on its Web site. Luis connected me to the branch manager, who was onsite at the facility but making her rounds. A few minutes later, she met me at the front desk & I was able to pay for the unit I needed after touring it. The app made entry & exiting both the gated parking lot & the building very easy...not once did I have to use the keypad! The facility was very clean & staff was helpful & friendly. The only thing I disliked was that the walls between the units don't reach the ceiling. This may be more convenient for fire sprinkler systems but it's also a way that these facilities seem to cut corners. I say this because I read reviews for other nearby locations & some customers complained that their units had been ransacked & robbed because people could go through the walls between units. So I chose this facility because it had the most positive reviews. However, this is something to be aware of....

I'm a return customer who, last time, had a break-in. Then I reported a family living in a unit…read more This company couldn't have cared less at the time and told ME to call the police. So I did, they came (I waited) and coudn't do anything because the property manager was not on site. So, stupidly, I came back here because I need temporary storage, only this time, I am returning as a handicapped person moving things myself. When I asked both customer service and the location for an accommodation of a lateral move, a different unit within the same building for the same size, which would (for various reasons help me out A LOT), they refused. VERY BAD CUSTOMER SERVICE, from both Stella the district manager and Brad, the guy at the location who just HUNG UP THE PHONE ON ME. They have no sense of customer loyalty and, if you ask me, no sympathy for handicapped people. SHAME ON THEM.

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I've had storage units several times over the years mostly at the big name places we all know. I…read morenever had a positive experience with any of them. SoCal Self Storage is by far the best renters experience I've had. The Manager Glenn is awesome to work with. I didn't know what size unit I needed. "No problem. Bring your stuff in. We'll figure out which unit is best for you and then we'll do the paperwork." Every other storage place would want a downpayment, or hold fee on the unit. Glenn had the elevator and dollys standing by and ready for when I showed up and helped me into the unit. You may pay a little more than the bigger name brand places but you will not find the same friendly service. The customer service is worth a few extra dollars per a month. It's also very convenient right on Ventura Blvd vs going into a secluded industrial park.

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29 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Princess F.

11 years ago

Here, this is for you Jared (the new management team manager).. Usually I don't go around getting on Yelp for nobody but I just gotta sign up and do this for Jared who just promoted recently and managing this property. Wow, everything was much better. Felt like home as soon as you walked in. The unit is the CLEANEST AND SAFEST IN the city. AND, the new manager Jared just made it MUCH BETTER. He will make you feel like home. He would greet you and welcome you with much big of a smile and warmest hospitality. If you are thirsty moving your bags and boxes here and there under the hot sun, he wouldn't' mind running to the store next door and bring you a cold bottle of water. You are never alone when you go for this property. The atmosphere has changed since Jared took over. We had had a different manager before him, and it was a different story. I wouldn't recommend any other place for storage unit if you are looking around in Studio City or in the Valley. I highly and only recommend this place since i have been using this place for 4 years now and I just got myself a much bigger place. Thank you Jared~ Princess ForLife~ read more

Mitra E.

10 years ago

BEWARE ! This is a warning to all the people that are looking to store their belongings in a supposedly safe place with video surveillance cameras. Public Storage claims that they have video cameras, and they have never had any thefts or burglaries but on the contrary I have been a victim and my unit was BURGLARIZED. There is NO safety at all. I had a very large storage unit but unfortunately my unit was BURGLARIZED, so I feel very much violated. There was no records of a video footage. When I requested for the video footage the regional manager that happened to be there that day said I can not give it to you .The police needs to request it. The head manager avoided giving it to me or the POLICE. HE even accused me by saying that maybe someone I know did it. To make a long story short DON'T give your business to them, I found out from LAPD that there has been many THEFTS and BURGLARIES. Within the past year alone 7 BURGLARIES including mine have occurred ONLY in my location, today I found out there has been a lot of other burglaries in other locations . I hope this helps. read more

Meghan D.

274

9 years ago

I've used Public Storgae before and they have always been reliable, efficient, and appropriately priced. This time, however, they were not only ALL of what I mentioned above, they were exceptional in terms of customer service and satisfaction! Brie was my office administrator and she and I had a wonderful conversation that made the experience of lugging my belongings into storage a very 'uplifting' one, as she changed my mood completely with her positivity and kindness. She met all of my needs as a customer and went above and beyond to make us strangers become friends. She told me she just transferred to this location so I hope she finds the area to be welcoming, as this location is lucky to have her. Many thanks from the pregnant lady with sciatica and her fiancé who did all the work! read more

Jacqueline R.

10 years ago

This review is dedicated to Jared! It's always nice to meet such a special human -- and in a storage facility, of all places. He's incredibly helpful and kind, and always went above and beyond. For example, when I moved in, he gave me orange slices on a hot day (seriously), and when I moved out, he taught me how to reverse a super-short trailer (so much harder than it looks, my god). I can't say how much I appreciate him! On a technical note, I had a good experience with the facility overall. My stuff was always secure, the staff were always prompt in replying to any questions, and I felt that they worked to get me the best deal possible and were very upfront about what to expect. The wheeled carts and two-elevator situation are really convenient as well. Thanks again, Jared! read more

Kenny W.

12 years ago

Hey Chris and Joseph it's me Kenny again. I know you guys rather me leave a review on google but I am so pleased with you guys service I decided to leave two reviews, google and yelp. If you ever need a storage rent from Chris and Joseph or if you are moving and just need packing supply go to them. They are extremely friendly and Knowledgable. I come into the store every month to buy supplies for my company and always received A++ service. If I was their boss I would be very proud of them. I even try to recruit them but they sadly refuse that's when I realize they truly enjoy their job. I might even have to get me a storage soon... you know who I'm going to. Thanks Guys!! read more

Ann C.

9 years ago

The insurance company adds to the scam. Of course you have to buy insurance and you have to buy their lock. Once my review came out suddenly the office hours changed and they had no more after hours access to the building. They declined of course to pay out saying I needed receipts for everything even though I had police report and everything. who has receipts for everything they own? It's all a great scam I lost some really valuable and personal items. I repeat do not rent space at this location. Can't get my things back but I can help others by telling them the truth. read more

Talin B.

11 years ago

It's always disconcerting when one is in a position to keep their treasured belongs somewhere other than their home. Public storage who I've been a customer with for more than 4 years in 2 different locations is the best. They make everything easy & efficient. Jared who works at this location (and was able to provide a perfectly located unit near the elevator) has been MORE THAN helpful to myself as well as others I've seen his genuine desire to HELP assist people. read more

William I.

12 years ago

Need to store your crap? I have had tons of stuff that I have been collecting for years and wifey finally pulled the trigger and commanded to get rid of it. Got a good sized 10x10 unit at Public Storage for a reasonable price, called http://www.fastruckmoving.com/ - local Los Angeles movers, and got it done in less than 4 hours. Results - priceless - more room for new crap! read more

Harry B.

1033

5 years ago

Thank you Dina for all your help last week. We drove in from Vegas and we were thinking about moving into a smaller unit. Dina processed our paperwork and escorted us to the 2 units When we decided to stay in the larger unit, NO PROBLEM. She canceled the new reservation and confirmed we would remain in the original. She was pleasant! and smart! Thanks again! 5 stars read more

Tanya B.

10 years ago

Wow! During such a hectic time "all of a sudden", this location is a Godsend!!!!!! Jared and Cynthia are awesommmmmmmm They kept in touch with me the whole way and NEVER pressured me through my internet deal findings. And at the end of the day we went with them because of their tenacity and grace. Please go with them if you are ever in a huge quick bind!!!!! read more

Tal Y.

11 years ago

I've been renting a storage space for about a year now as I'm off traveling outside of the states. I try to call in at least once every 2-3 months just to make sure nothing is out of the ordinary. Chris in the office has a great attitude and is very helpful and patient. The whole staff is awesome. The facility is very well kept, clean and organized. read more

Marcus B.

10 years ago

I've been storing here for 4years and its a great facility overall. Parking is a little difficult sometimes, but manageable. Jared and staff are friendly and seem to be on top of things. Everyone I've encountered here is very helpful. Location is clean and they have carts available to use for free. I would recommend this location! read more

Doug M.

10 years ago

I just rented a 10' x 20' storage room that looks like it is in great condition. The building has a new roof. The facility looks well maintained and free of trashy people. . Jared and Jen were very pleasant and thorough with details. They definitely get a from me. Thanks again guys for making this experience smooth and effortless. read more

C R.

12 years ago

Joseph was at the office when I arrived - he was extremely polite and very professional. He answered all of my questions in detail, and was very thorough in explaining the efforts he and Chris make to ensure their facility is tops when it comes to security. Highly recommended. Conveniently located right off of Ventura Blvd. read more

Sandra G.

10 years ago

This is the best storage place I've seen in terms of having employees that care. Jared was so helpful in answering all my questions and making me feel like I had found the right place to go to. If you are thinking about renting a storage unit, call them and ask for Jared. You'll be glad you did. read more

Alexandra D.

11 years ago

Had a great experience getting my two units here. Jared was amazingly helpful and efficient. He's also got a great sense of humor. The storage units are clean, the area is well lit and getting in and out of my units is easy. Definitely using Public Storage in the future. Saved time and money. read more

Jeanne M.

9 years ago

Can't say enough about Jared - how helpful, informative and courteous he is. He helped me find the perfect size unit, was patient as I figured out how to plan my move-in, and is an all-around great guy. On a scale of 1 to 10, Jared is definitely an 11. read more

Sharron C.

12 years ago

Me and My husband have been renting at this facility for years. They have Top Notch security. Chris, Orlando, and newbie Joseph have been a wonderful help on making my moves easy. You guys are tier 1 in my eyes. read more

Sam H.

132

11 years ago

Jared was very friendly and helpful! He went out of his way to help us and make sure we found the right storage for our stuff! I would definitely recommend this storage facility! It is very clean and secure. read more

Garrett T.

624

10 years ago

Ashley has been phenomenal from my first storage rental a few weeks ago. Thanks for the excellent customer service and cheerful attitude, you made my apartment move so much easier! read more

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