It's been years since Ive used their services but they were very pleasant to deal with. Their…read morecommunication was great and they ensured that you were well informed with due dates, possible changes and the like. I know some other storage unit companies are so heartless and unethical but this business really is the way to go. I would highly highly recommend them

We had a storage unit here for 9 Year's. We moved-out-of-state and wasn't able to come back to get…read moreour belongings, but we really loved renting our unit with Floyd and Nadia. They have been exceptional throughout the year's, and our belongings were in tact, no bug's and no dust. I'm really going to miss renting here, it was so emotional having to leave knowing that Floyd and Nadia were so sweet for so long.

If I can give a zero I would. This company is a huge scam huge scam. Please don't store here. First…read moreoff Lorenzo has horrible customer service. He has a horrible attitude and smart remarks. Secondly they rented out our unit because we bought a second unit. We have 16 days left of the month to utilize our unit, but Lorenzo assumed we transferred and closed our unit. We did not cancel our first unit because they do not give you a refund of a unit. So we wanted to utilize that unit, however we went to get a lock and he sold it already and we didn't even have access inside the building. Today my husband confronted him about it and he said he sold the indoor unit because we didn't have a lock but he literally watched us and sold it right then and there. So we contacted smart stop via phone because apparently their managers have hidden information , we have to wait for the DM to call or email us within 2-3 days. We call the 800 number and Monica tried to sell us another unit for a whole month and add 16 days free. So basically SmartStop has our money for that unit for the month and now someone else is paying for a month for that same unit. They also send you a postcard size note in the mail almost quarterly telling you your price is going up. We started that unit at $60 and this month we paid $250for our indoor unit 10x10 only and we purchased an outdoor unit last week for $120 10x20. This company is the worst scam ever . Do not use them. I am paying the price and I am getting a lawyer

This location needs a 5 star rating! The rates for storage are very affordable and great. The…read moreonline access to rent a storage is super friendly and detailed. If you can relate, we all know moving is stressful and often unpredictable on how much space and storage you have left . I ran into some last changes and called the office, spoke with Scott who was so helpful, accommodating and most of all understanding. I have rented storage space in the past and it was difficult to reach someone. Not at smart stop storage! They truly care about your business and concerns. I will always refer them and highly recommend this place of business ! Great people! Excellent rates and deals. Thank you Scott for your assistance.

Friendly staff fair prices clean and convenient location. Quality, valu. Would recommend to anyone…read morewho needs a storage unit!

These people are amazing in how they treat the people utilizing the storage service they provide…read more I contacted Judy to discuss renting a 10'x20' storage unit which quickly turned into 2 of these units. As we were packing we discovered the amount of items we needed to store were expanding. Judy realized they didn't have a 3rd unit and called several other local storage facilities in an attempt to help me locate one. When that didn't come to fruition, Judy emptied the unit they use to store their items for the facility and rented that to me as well. The place is clean and secure. Easily accessed. If I ever need storage again, I will call Greenway Mini Storage first. And I have and will continue to recommend them to anyone who asks.

Ease of reserving on line is great. Lines can be long at times inside, but that is understandable…read more We rented a truck for the week. Everything was confirmed, got a great deal online with the mileage. Got the keys to a nearly brand new full size truck with a hitch. Exactly what we needed for a good price. You upload photos once you get the keys, to highlight the condition of the vehicle before you leave the lot. We bought the insurance. You can never really have too much insurance. Besides, it is peace of mind. We had an issue after hooking up our own trailer, brought it in and it turned out to be the wiring on our own trailer. They quickly helped us, that was great.

I am writing to express my disappointment regarding a recent trailer rental and the way the…read moresituation was handled. The trailer ramp was clearly unsafe. The spring tension was extremely stiff, requiring two people to lower it, and even then it would aggressively fly back up. When I lowered the ramp to load my toolbox, it suddenly slammed upward and struck me directly in the jaw. Had my coworker not been there to catch me and assist me, the situation could have been much worse. What disappointed me even more was the response when I returned the trailer and reported what had happened. Rather than showing concern for my well-being or acknowledging the seriousness of the safety issue, the focus seemed to be on collecting payment and completing the transaction. As a long-time customer, I found that response unacceptable. I have rented trailers and moving trucks from U-Haul for approximately seven years and have always trusted your equipment to be safe and properly maintained. This experience has seriously damaged that trust. No customer should have to worry about being injured by faulty equipment, and no customer who reports an injury should feel as though their concerns are being dismissed. I was told the trailer would be sent for repairs, which only reinforces my concern that there was a problem with the equipment. What concerns me most is what could have happened if someone else had rented that trailer. If the ramp had struck an elderly customer, a child, or someone standing in a slightly different position, the injury could have been far more serious. A piece of rental equipment should never pose that kind of risk to customers. I am extremely disappointed by both the condition of the trailer and the lack of concern shown after the incident. I hope this matter is taken seriously, reviewed thoroughly, and used as an opportunity to ensure that equipment is properly inspected and maintained so that another customer is not seriously injured in the future.

I signed a lease for a unit at 70 a month...4 months later they raided it to 150 with ZERO…read morenotice...my contract says they must give me 30 day notice of price increases... I had a unit with them a while back and then never happened so I'm not sure if this is a new thing, but I should've received some sort of notice

Extra Space Storage and surprise Arizona is the most best experience with a storage facility that I…read morehave had. The gentleman at the front desk was very assistive, very helpful & very friendly. He made sure that I understood everything about my unit and the payments. He even forewarned me that the prices doing increase so that would not be a surprise for me! I would not choose any place to do business with! Extra Space Storage is the place to be!