from the first phone call to reserve my unit to getting access was smooth af. online reservation process was easy and definitely faster than in person, and they send all ur info to ur phone and email. awesome process, clean units, friendly staff! read more

DO NOT USE THIS STORAGE FACILITY! THEYA RE A COMPLETE RIPOFF! The Office staff have no idea what they are doing. I moved out way before bill was due as it is month to month and trying to charge me. I even spoke to them and they said they would remove the charge then sent it to collections. read more

Barbara was so very helpful when a whole opened up in my unit from them the rain. She had a gentleman who does cement work contact me for a time he could get into my unit to fix the issue within 20 minutes me informing her of the issue. Now that's service. read more

Public Storage - Self Storage Near Me - Winter Springs, Florida

If there were negative stars, they would certainly get them! This company should be investigated by the BBB. Their business practices are borderline criminal! First, the $1 move in is totally misleading as you will have to pay the following month's rent with that one dollar. I understand they don't want 'one-monthers' but they can certainly have customers sign an agreement to stay for a minimum number of months and stay true to their "$1 Move In" advertisement. Only a couple of months after moving into my 10x10 for $91 a month, the price jumped up 13% (yes, I did the math)! And then again only a few months later! I am currently paying $121 a month for a unit I agreed to pay around $90 a month for! That is a 25% increase! When I spoke to the guy in the office about these increases he unbelievably told me that if I would move my belongings into another IDENTICAL 10X10 unit, they could give me the "going rate" for that particular unit (which at the time was about $20 less than what I was currently paying!) but I would have to go through the trouble of moving all my stored belongings into said unit (which they obviously know NOBODY wants to do). If all these increases weren't bad enough, my belongings were infested with disgusting roaches! So not only do these people almost literally extort their customers by holding their belongings 'ransom', but they don't even bother to treat the units they overcharge their customers for! Do NOT EVER store your belongings here! You WILL regret it! read more

The young lady that took care of me was above outstanding. From the other local places it was a better deal. I give them a 5 star raining.

I'm all about customer service and I had a A1 experience. I was assisted by an employee I believe her name was Samantha she's only been working here for 3 days and you would think she had been with the company for a few years. Kudos to her and to the property manager Barbara for doing such a great job training her. Not to mention a great move in cost of $1 which is well worth it considering the holidays are nearby. No payment until January 1st sounds great to me. read more

Barbara and Penny were extremely helpful when helping me choose a unit that fits my needs. Everything was explained clearly and concisely, and I would certainly return for any future storage needs. read more

I come to this location about every week and the staff is always extremely helpful, especially Jennifer at the front desk. She always answers any of my questions and is super friendly. The location is very clean! read more

Rent on my 10X29'-6" started out at $140. I rented it specifically to store two cars that measured 29'-10" if placed nose touching tail. So yeah, not quite long enough even though I was assured that it was a full 30' long. I should have measured prior to trying to fit both cars in there. But having already moved the first non-running antique car there I didn't want to move it again and moved other garage junk there instead. Rent increased to $155 after 8 months. After another 8 months it went to $170. After you're in, they know how hard it is to get out and jack up the rates. So I said enough is enough and tried to get out by Saturday 8/31/13. Weather (and the amount of junk I had in there) did not cooperate and I couldn't get out. Luckily it was a 3-day weekend (Labor Day) and the manager said she could prorate it if I didn't get out on the 31st, $8.50 per day. Sounds good. So with the next two days of rain I decided to make another attempt the following weekend. But knowing that if I didn't pay by the 6th, they'd slap me with a late charge, I went into the office. That's when I was told that they would only prorate for the 1st 6 days of the month. At 5:40 PM I was told I would either have to be out by 6:00 PM or pay the full $171. So I was forced to pay for September too. I told the manager that I would be sure that I was out by 9/30/2013. I was obviously not happy. I moved out of the unit on 9/30/13, as I had promised. Because I finished moving out after the office closed at 6:00, they marked the unit vacated the next day, 10/1/13 and now I have had phone calls and an email statement saying I owe them $5.54 for that one day. "To avoid further charges, please remit this amount in full within ten business days from the date of this notice. Further collection efforts may include reporting your account to a credit rating agency. " I think not. By the way as of today regular rent on the same 10X30 is $124. So as you can see, their rental rates have not increased over the past two years. They just increase the rates for existing customers. Avoid this and all other Public Storage facilities at all costs. read more

Watch out for up-charge gimmick! I received an email that said my total move-in charge would be $73. when I go to move in, I am told that I have to buy their lock for $19.99 (mandatory). I am also told that I have to buy their mandatory insurance for $15 per month. I am also told that I must pay a "one time" Administrative Fee of $24...then, to top it all off, I ask if I have to worry about rodents chewing up my stuff, and the manager acts like that was the dumbest question she ever heard. "It's Florida and your stuff is stored in an outdoor metal shed...what do you think?" So, the following day, I call corporate and ask if I can be moved to a climate controlled unit that will be rodent free (my stuff is worth $4,000). His response was that I could, but I would not get credit for the $107 that I paid for the first unit, and I would owe the an additional $170 for a smaller unit. I think this company is the worst rip-off outfit I have ever dealt with. Think about it before you give them your hard-earned money! read more

Clean, convenient and I find that while the smaller units appear tiny, they are actually pretty large and have been able to contain my belongings from a fully furnished 1 bedroom apt.Glad I didn't waste $$ renting the larger unit. read more