I just had a horrible experience with Pilar at this business. At first it started ok and she seemed very nice, but when I had an issue with the 12 year old lock I was using as the code somehow, and by accident, got reset, so I could not open the lock. I had to leave the bike locked up and walk back to my hotel from where I was at. I contacted them right away as I didn't know how that happened and thought that perhaps sand had gotten into the lock or something, and to let them know where the bike was locked up at., The next morning I got an angry text saying I broke her lock and would pay the cost of a new lock as well as she was trying to charge me more than our agreed upon daily rate. I told her the lock was not broken and that I'm not sure how the lock code was changed,that I was sorry and would pay for the 2-1/2 days I used the bike at the rate agreed upon but she refused. She then came over to my hotel, with the bike in the back of her truck, and started arguing with me. I went to shut the door to the entrance of the hotel and she pushed her way into the door to hallway. I quickly went in my room and shut that door as I saw she was becoming agressive. She sat outside my door in a loud voice calling a few different people and saying I was crazy, had broke her bike and wouldn't pay me. She told me she was filing a report with immigration and that I would have problems at the airport. She also said she was contacting my landlord (where I was staying at airbnb). All of this was very upsetting and again I told her I would pay what we agreed upon but she would not take the money I offered. She sat outside my hotel holding me prisoner for an hour as I was concerned about confrontation from her if I left. Before leaving the next day I reached out to her one more time saying I didn't want to leave without paying her for the couple days I had rented and asked her for her bank card number so I could transfer the money into her account at the local XOXO, but she did not reply. This was a nightmare experience and although others give a positive experience with their rental, this is what might happen should there be any sort of problem with the bike - BEWARE!! read more