I have decided just now to look up Flood Guys on yelp, which is a little late, as they are two days into ripping up my kitchen. I will remedy this review if they remedy my concerns in progress as we speak. I've called Zach whom I only spoke with a few times and then never again..,but really he should have kept in touch start to finish. Understanding exactly who the contact person is after a job starts May be a way for companies to pass the buck, but really, it's necessary to have s contact person start to finish, when demolishing and putting back together your beloved home. There are some reviews on here that show me I might possibly have a reason for my concerns. I've seen the owner Cory speak up to explain things which is honorable but some things could be remedied beforehand, rather than later, If the company is growing to fast, with less than desirable results it may appear it's time to slow down for quality control issues. ...to be continued before I place my complaints I will give them a chance to make good on their promises... read more

The Flood Guys - Damage Restoration Near Me - Kent, Washington

I have used The Flood Guys twice for water damage mitigation, most recently for a toilet that has been making for about a year. They are responsive, professional, and thorough. Most recently, Walker & Zach from The Flood Guys have been helping to dry and restore the affected area. Both men have been very professional and extremely detailed. Every part of the house that they needed to access was covered with protective cardboard and plastic, they have done daily tests to check on the humidity levels and have been thorough and consistent in leaving a clean workspace, including HEPA vacuuming before they go. They are also very communicative - I have never once been left to wonder if or when they were coming back. I highly recommend The Flood Guys should you ever need experts in water damage mitigation! read more

Made an appointment to have what we hoped was a simple mold issue investigated. Josh showed up (after calling) 2 hours ahead of his expected appointment time. He listened to our description, used his equipment to test for leaks, checked the attic space and quickly allayed our concerns about a bigger problem. Very professional and knowledgeable about how we should proceed. Would definitely call them again if the need arises. read more

Austin from The Flood Guys represents the epitome of customer service: We had a water leak that spanned 2 floors and immediately contacted The Flood Guys. Within 24hrs Austin was over and able to assess the damage and walked us through the next steps for drying/mold mitigation. In two weeks, Austin was able to orchestrate the demolition of 2 bathrooms and 4 walls while successfully drying out the area and removing molds. We knew we were in good hands with Austin's clear and timely communication. Austin was able allay our deep concerns and even called out other fixes that we needed from plumbing professionals. Kudos and thank you very much Austin! read more

This group seems very organized. Our plumber called them to help with locating a leak. The guy who came was super friendly and located the leak area very quickly. read more

The Flood Guys ghosted me for 2 weeks and then send me a bill. I had a water pipe burst in my garage at 01/14, and the plumber fixing our pipe recommends the Flood Guys for water damage repair. Flood Guys then send an technician to my house at 01/15. The technician took some samples for lead and asbestos testing, told us they will have test result in 1-2 days, and they would come back to remove the affected drywall and dry out the garage in 3-4 days. 4 days later (01/18), no one came back. I called the office, office just gave me technician's phone number. I then called the technician, the technician told me this job got assigned to another technician, and he will remind the 2nd technician to contact me. After wait another 7 days (01/25), I called the office again. Office just gave me the 2nd technician's number and promised the 2nd technician would gave me a call that day. I received a call from the 2nd technician 4 days later (01/29), ask me when I'm available to put me on his schedule. It has been 2 weeks after the initial estimate, the mold would already start to grow. At this time I realized this is NOT a company or crew I'd like to work with. So I told him because you delayed so long I'll work with someone else. BTW, the other company I finally hire finished the whole project(estimate, testing, demolition, dry out) within a week. Now, today(02/07/2024), I receives an email from the Flood Guys office, asking me to pay a $880 bill of lead/asbestos testing. Understandable. But I would strongly recommend anyone to find a more trustable company to work with their water damage repair. read more

Francisco and Donte did a great job doing water remediation when one of our pipes burst during a winter freeze. They were quick to fit us in their busy schedule, efficient on the job, and very helpful in working with our insurance. read more

We had extreme water damage. The group of people who came to help were awesome, professional and friendly. They packed up everything in the house very carefully. When they came back to unload our things, it went smoothly, with the same care and attention to detail as before. I would 100% recommend this company! read more

After my clothes washer overflowed I called "The Flood Guys". They were fantastic from start to finish! Shoutout to Zyrece and JuQuan for moving all my heavy furniture back to where they belonged. I highly recommend The Flood Guys! read more

I made a mistake didn't ask them estimate the cost .They sent the bill too much.just be careful with them.

We had a sewer pipe leak in our basement closet. The plumber who fixed the issue highly recommended The Flood Guys to address the damage. I called and was promised a call back with date/time when a technician would arrive for the job. No one called and so two days later I called back. I was again told someone contact me same day. Nothing. The front office who answers the phone is really nice but there's no follow up. It's been a week now with no call back. Very disappointing. read more

After large spill and some water damage on the hardwood, Ivan was adamant that hardwood and sub floors needed to be ripped up, and walls flood cut. Did not seem interested in saving the floors by attempting to dry them in place. Well, fast forward 1 week, i went with another flood company, and my floors are dry, walls un touched, and all back to normal. They may be great at what they do, but not that great at assessing damage, or non-destructive remediation. read more

I had pipes burst in my laundry room and 1/2 bath back in January during the cold snap. Cory and his team showed up at the recommendation of the plumber who fixed the initial damage. The Flood Guys were prompt and efficient. They immediately began work at removing all wet materials from the area and stripped the room down to the studs. They worked fast and cleaned up thoroughly. They were very respectful of my home and property. They provided a very detailed estimate of all the work they did which my insurance company appreciated. Their work is quality and thorough in every aspect. Communication was easy and prompt. Cory even called to check in with me near the end of the job when he was on vacation with his family. This is a very professional company with dedicated staff that truly cares about their customers. I would definitely call on them again should the need ever arise - they do fantastic work! read more

We had a house flood and these guys were surprisingly awesome to work with. Very professional. They know how to work with insurance companies. Don't use your insurance companies recommend water remediation company - pick a good one like these guys. Hopefully I don't ever see them again though.. read more

We're their returning customer. We had a pretty bad water leak from the hot water line in the crawlspace that damaged a good portion of our living room hallway. We already had a good experience with the Flood Guys and their quality work from our previous restoration work done a few years back so we called them again without any hesitation. Andrew came out the the same day for assessment. He ran very thorough diagnosis and explained all the details on what and how the restoration will be done. Cory and his crew visited the following day and started the restoration immediately. Since the first day, Walker and Ali came almost everyday to check on the progress. Very professional and friendly. There were two other technicians - male and female - who I can't remember the names, but they've done a great job, too. Cory is very responsive with the communication, and his team never once over the 2 weeks missed any scheduled visits. We feel safe and relieved at home now. We've had another pleasant experience with this company. I'd definitely work with them again in the future and recommend this company to anyone. read more

The moving team of Phillip, Darnell, Colton and Daniel from The Flood Guys were great. I unfortunately had a water leak that caused quite a bit of damage. The moving team came and over a two day. Moved all of the stuff that was impacted in my house to storage. They were very careful with my belongings. They were very friendly. They also kept me informed along the way which I very much appreciated. I look forward to the day when they can move everything back in! Again, great job and great guys. read more

We had a roof leak due to damage from a falling bough. The Flood Guys were on site the next morning and walked us through the remediation process. They set up a containment screen and removed water damaged drywall, insulation, and trim. They used dehumidifiers to dry the wood. They cleaned up after themselves, kept us apprised of their progress and worked carefully with our insurer. Jacob and Zander were prompt, courteous and professional. Very pleased with their service. read more

They were straight forward, knowable, and answered all my questions. I would recommend! They did a clean-up of water and sewage in the crawl space. read more

Ten minutes after our scheduled appointment to do a walkthrough of the space, I hadn't heard or seen anything from them, so I called the office. The individual I spoke to seem confused, then took my number and promised to have someone call me back. Twenty minutes after that (30 minutes after our scheduled appointment), I got a text message, not a phonecall, stating that they were supposed to call me on Friday to tell me they wouldn't provide an estimate because I was getting an estimate from someone else as well. I can't imagine taking on a new project -- even a cleanup -- without at least trying to get multiple up-front estimates, so I won't be doing business with them again. read more

Joey and his team were at my house within an hour of the call to get to work on a sewage overflow in my house. Very hardworking, and pleasant group of guys who accommodated the needs of our family; we have two dogs and they were careful to close the gates each time they went in and out. Joey was always available by phone to answer questions, helped us find the other workers we needed and deal with the insurance claim. Thank you, Flood Guys - you have been awesome to work with! read more

Phillip, Colton and their team of movers are so amazing! They were our first step in restoration of damage to our home from a burst hot water pipe under our home. Everyone we have met and are helping us, have been compassionate, professional, honest and so supportive. When our insurance adjuster arrived...his first words were "Oh, The Flood Guys. They're good". We knew for certain we were in good hands. read more

When our offices flooded, if it wasn't because the diligent response of The Flood Guys, the business would have been in really bad shape. From the first responders Ivan, Phil, Josh and Colton to Cory the owner and the rest of their team all have been great. Highly recommend! read more

I had a plumbing issue in my bathroom which flooded the unit below me, so I went to Angie's List to try to find someone to come out and inspect the damage. I was a little overwhelmed by how many companies were listed, but I just took a stab at it and picked out The Flood Guys. Picking out this company turned out to be the absolute best choice I could have made. Joe and Donny came out the same day I called, and checked everything over on the unit below mine, and no damage, no charge. On time, knowledgeable, really friendly. Just a great couple of guys. Do yourself a favor and call The Flood Guys. You'll be in good hands. read more

From start to finish Joel and his team were incredibly professional, timely and thorough in their help with our flooding issue. I called based on reviews and can see why they have so many. Their dispatch answered right away, took my information, and I received a call back from Joel almost immediately. He got to my house faster than I could get home from work and gave me great advice on our situation. I like that he wasn't trying to sell me but telling the truth. I needed them to come back the next day and again the team showed up on time and answered my last questions. Can't thank them enough. Will definitely use them again if I find myself in the unfortunate situation of a flood again. read more

Called the Flood Guys for a second opinion after a plumbing leak, and ended up going with them. Josh and Dylan were professional and knowledgeable and I am happy with the job they did. They could improve on communication...they didn't always show when promised and were slow to communicate the reason why. I missed a day of work because of this. But I would recommend them to others. read more

The Flood Guys showed up the day my water heater leaked and flooded my finished basement. They were knowledgeable and gave solid advice on next steps. They communicated well and did a great job drying out the space and preventing mold. Thanks, Flood Guys! read more

Very pleased with their entire operations. We had emergency flood damage from 2nd floor bathroom. Damage to 7 rooms. Mitigation team was fast and efficient. The pack out and storage team was prompt and organized. Shout out to Ryan on that team as since we have 7 rooms worth of goods including garage in storage... whenever we realize we need a few items from storage, we just call Ryan and magically the stuff few need is found and delivered in short order to our home. Highly recommend them should you need help on short notice from any sort of home flooding incident. read more

They responded quickly to my inquiry and headed over to provide me with any estimate within a day. The estimate was sent over timely and the project scheduled. The crew showed up on time, professional, wearing masks. They did their work discreetly, which is important given the 2 FT WFM and virtual school. They finished quickly and provided me with the information I wanted, and picture of the completed project, promptly. read more

Amazing team! Ivan, Eugene, Jacob, and Joe were thorough, responded quickly, and provided the necessary information. The work was meticulously and cleanly done! Thanks! read more

Found a leaking pipe, assessed water damage and provided recommendations to remediate. Upon discovering dripping water in our basement, I called Apollo Plumbing for an emergency callout and repair (will review Apollo separately). The Apollo plumber, upon finding water damage and that the leak was inside ductwork (which he's not permitted to open up), recommended me to contact Cory Frair at The Flood Guys, to request an assessment of the damage, and to assist with opening up the ductwork for repairs. Cory committed to being onsite with his crew at our property within 45mins - and true to his word, they arrived on time. Cory and his crew immediately got work, and began isolating the source of the water leak. This involved him having to climb up into a tiny crawl space between two floors, where he was able to identify the source of the leak - having up opened up the ductwork to allow Apollo Plumbing to ultimately make the repair. Cory then assessed the extent of the water damage - which he concluded to be very minor, and provided me with recommendations that I could do myself to dry out the affected area. I was fully expecting to be hit with a big bill for the investigative work and to remediate the issues - but imagine my surprise when Cory noted that the job was so minor in nature, that they wouldn't charge me for call out or work! read more

Great company...packed everything perfectly, very detail oriented, dependable, honest, organized and prompt! Everything you need in a stressful time of water damage and loss! Would give 100 s if I could! read more

After a pipe burst in our downstairs, it was a mess and soaked. The Flood Guys came in and assessed the damage, cleaned up, set up fans and partitions, and packed up our bathroom, laundry room, and living room for us and took it to storage while the damage was repaired. The team of Ryan, Jaden, Jade, and Jacob did a great job of carefully packing everything up and moving it out. I appreciate their kindness, professionalism, and in doing a thorough job! Then, when the rebuilding was done, they brought back all of our stuff and arranged it how we wanted it. They even took pictures before hand so they could put everything back just as we would like. These guys know how to put you at ease when the worst happens and get your home on the road to recovery. I appreciate them and would definitely call them again! read more

Contacted The Flood Guys about a foundation leak, two guys showed up at my house within a few hours, very polite and professional. Inspection didn't find the water maybe not raining for quite some time, but followed up w/ referral who specializes in leak detection. Great experience all around, highly recommended. read more

Use this company. I had a small leak that got a 4'x4' section of my rug wet, really wet. They responded within 30 minutes. Told me to buy a rug dryer at Home Depot lift the rug up and run it for 3 days because the job was too small and there was not really that much water,. Joey even offered to come back at no charge and check with his meter to make sure I had dried it all. The dryer worked like a charm. Roger S. read more

Ivan was amazing. He was professional, on time and super knowledgeable...and shocker within a day fixed my water issue. Ivan, also with his years of experience gave me some sage advice and next-steps to be proactive as a homeowner to avoid this situation in the future. Don't hesitate to call this team-from Laura in the office to Ivan in the field, you can't go wrong! Thanks guys! read more

They said the water removal was complete we questioned the water staining on the dry wall we got no resolve. I came home and removed part of the flooring on the other side of the dry wall and found more water damage. When there tech original came out he checked the floor and it showed possible water damage he stated it was just picking up temperature difference. Needless to say we FIRED them as why would we allow them back in our house when they couldn't figure it out the first time. read more

Thank you so much for your professionalism. We were impressed by how well John and Donny communicated with us the whole way. It helped us through this difficult time. We would definitely recommend this company to anyone who has had any flooding going on. read more

We had a great time with Dylan and Anson. They were quick to show up on a late Saturday night, after our toddler bucketed a bathtub's worth of water onto the floor, which went through the floor into the basement below. They started remediation and drying out immediately and helped us navigate working with our insurance company (thank you Dylan!). We had the pleasure of working with them almost every other day for the next 11 days until everything was dry. Yes, it was a lot of water. They were professional, friendly, and paid attention to detail. They also enjoyed playing with the family dog and allowed themselves to be bossed around by my toddler (they are great with kids). Dylan was always available by phone (when he wasn't on a job) to answer any questions I might have. Thank you Dylan, Anson, and Flood Guys! read more

Recently had extensive water damage from a broken pipe. The Flood Guys showed up within 45 minutes of my call. Ivan was my project manager. He was amazing to me and my home and belongings. Ivan and his guys were hard working, constantly caring for my home. Ivan and his team did an awesome job of mitigating a very unfortunate occurrence. I would recommend them in a heartbeat!! read more

The Flood guys charged me for work that was not completed. When I approached Edward from finance he basically said "prove it". They also performed work (possibly) and I was charged for things that my insurance carrier said was unnecessary. When I disputed this they threatened to put a lien on my house. Edward told me to threaten my insurance carrier because it's what he advised another customer and it worked. I did not feel this is right but I paid anyway. Thanks Flood Guys! read more