Destroyed several hats that are no longer being made. Refuses to rectify without release of liability. I don't think so. You are beyond liable. You shrunk hats that fit a grown man that now fit a 5 year old. (Literally not figuratively)You spent zero time steaming out wrinkles you put in to the hats and didn't even get them clean. I literally paid you to destroy my hats. read more

This was my first time utilizing this service. Unfortunately, it will be my last visit here. The customer service was horrible. I will say on a positive note that the pricing was fair and the building itself had a cute old-fashioned look. The inside was also very clean and up-to date technology. My interaction with the front staff was very unpleasant on both times that I had to speak to someone. we all have off days so I am hoping this is a unique situation for myself and not others. All I will say is that the customer service was so uncomfortable that I just simply can't go back even though the pricing is fair. read more

I took my king comforter to them for cleaning. I thought the price quoted was fair and left it. Yesterday I took it out of the package they provided and placed on bed. The comforter was cleaned to perfection and smelled like a fresh garden. Recommend this place ***** read more

Fully automated now. You can drop your dry cleaning off anytime during the day and then after it's ready you can go in at 3:00 a.m. put your credit card in the slot and then dial in your phone number and the automatic equipment brings your dry cleaning right to the little doorway there you open it up get your stuff out and take off. amazing. read more

13 hats DESTROYED! Over $150 paid for cleaning and were returned still dirty. All shrunk and deformed! Spoke to owner who said if I would sign a release of liability form she'll clean them again. REALLY?!?!?! She said the hats were stained with "age stains" and won't come any cleaner. 7 are ball caps and are simple sweat stains that I normally clean on a regular basis in my bathtub but because I have MS and can't do it anymore because my hands don't work properly, I decided to take them to a dry cleaner to do it and she's saying it's because of years of aging. Some of these ball caps are less than a year old. She clearly has no business being in the dry cleaning business because she has no idea what she's talking about. Most of these hats are no longer being manufactured and cannot be replaced and one was a balboa that my husband has had for over 30 years that his mother gifted him who has since passed away! ALL DESTROYED!!! We will be following up with small claims. Stay away!!!!! read more

Didn't wind up leaving anything at Pugh's after we drove 45 minutes to be greeted by a pleasant woman who could not supply us with any answers or promise the service to be completed in less than 7 days when we needed it in 5. Can't give an honest evaluation or rating because we did not use them. read more

Great place to go for dry cleaning and alterations. This is our go to place for these services

I trusted them with cleaning my college graduation stole and they ruined it. They made no attempt to make things right and now I cannot wear it to my graduation. I am extremely upset and am never going back there again. read more

Always friendly and reasonably priced. Have brought many different types of clothing for dry cleaning and I've always gotten back spotless and never damaged or pressed funny like some dry cleaners do. read more

What a Great Find! I'm new to the Eustis area. I purchased a pair of dress jeans to wear to an event. They were a little to long and I needed them altered. Google search turned up Pugh's cleaners. Angie and Will are the proprietors. These folks really go the extra mile to take care of their customers! Angie new I wanted this pair of dress jeans to retain the factory leg hem appearance. She knew exactly what needed to be done to retain that look and explained the process to me. Thane she spent a lot of her time fitting me to ensure we got the length just right. This lady really knows her business; but equally important, she and her associates, Will go above and beyond to do everything they can to satisfy the customer. Their shop is clean, bright and well maintained. I highly recommend them for any and all cleaning and alteration work. If you take your garments, etc. to them for work, I can assure you you'll get a first class job at a fair price and you will be treated like a valued customer not like a number on a claim check. It's easy to understand why they have been in business here for 70 years. I won't go anywhere else... They're that Good! Mike Whitney Impressed Customer read more

My family has used Pugh's for years! The gentleman at the front counter knows me by name when I walk in & is always cheerful. Prices are great and so is the turnaround time. read more

The worst Dry cleaners j have ever been to. Grossly overpriced and ruined my blouse. Do not go there!!!

I am new to the area and searching for a dry cleaners that can do laundry and dry cleaning. Dropped off some items last week and the service and quality were terrific. They got the items back to me within 3 days, and did not charge extra for that (I am used to a 4-day window for service). Price was very reasonable, especially considering the quality of the service and the turn-around. Definitely my go-to for laundry and dry cleaning in the area. read more

Best dry cleaner in Lake County, and always has been. No "deals" here, but the work is stellar.

Ruined brand new silk blouse. Holes in it and they blamed me. No customer service! Would never go back.