This animal shelter is one of the best animal shelters around. They do their very best to provide…read morefor all strays and any other animals that may be in their care. Making sure each pet ends up in a loving home. I've taken a couple stray cats that have showed up at my house to this shelter and each time I have went there all employees are extremely friendly and all the pets in their care are very well taken care of!

Absolutely terrible! If you go inside, the poor animals are treated so badly. The lizards and…read moresnakes usually have very dirty water and dead insects in their water dish. The ferrets and other animals (Rabbits, chincillas) are kept in very poor conditions to. The ferrets have poop all over their enclosure and the bunnies have pee all over their poor feet.

Items are not clearly priced or are misplaced sometimes, but they usually have everything you need…read morewhen it comes to toys and accessories, as well as a good variety of treats. I can't say anything about the grooming services but I do plan on trying them out soon (This is why it's only 4 stars at the time of writing this). This is one of my favorite stores for pet products (not that there are many options) and I enjoy the good range of options available.

i Have never been treated so poorly by any store the employee began waiting on me then before she…read morecould finish ran off I waited 25 minutes to finish being waited on I ended up leaving when I called the manager soon after he berated me and hung up on me I have been a faithful customer I've bought all my tanks fish and supplies there I will not return

I get my snake live mice from crazy pets. And thay are the only store in London ky to sell live…read moremice.

Alex is ABSOLUTELY the shittiest groomer ever! went in for…read morea nail trim yesterday ol girl was painting her "assistance animal in training" asked me to wait until she was finished kept telling me how this PUPPY maybe 4 months old was an assistance animal who clearly was uncomfortable and barked at us!!! I waited for about 15-20 minutes went and looked around met ANOTHER service dog at the front she looked super mean but was very friendly the owner explained her job atleast she didnt bark at us and she ignored my sweet boy as we was checking out Alex went OUTSIDE TO SMOKE! I said forget this and i will never be back a simple nail trim and instead she was playing around with her puppy THE MOST UNPROFESSIONAL PLACE IN TOWN! ill be going to feeders from now on

Alex has been grooming my very hairy malamute for over a year now and I'm always so happy when he…read moregets groomed! My first trip there, Koda had some bad Matts on his legs and Alex was very patient with helping gets his hair back to a healthy state! His fur has NEVER been so soft since we became regulars with her. She even helped me pick out appropriate brushes to help with at home since My current brush wasn't help keeping his Matts away. She is very patient with him and my new puppy Bucky! Young puppies are a handful and she makes him so fluffy and soft every time!

Placed an online order for 6 bags of lime to add to lawn Friday evening at the Somerset, KY TSC…read morestore. Got text message Saturday morning saying order had been cancelled because did not have quantity of product ordered. Called store asking how many bags of item were available. Was told they could not fill order because item had been put in storage. TSC management and employees must not know much about farming or lawn care because Fall is the time when lime should be added to lawns. Will check with the new Rural King and the Lowes store in Somerset to see if they have the product. I suspect the Somerset store will close in the future due to competition from the new Rural King unless they improve. I have placed several orders online for items only to receive email or texts indicating the item is not available despite the TSC website showing item is available for pickup at the Somerset store.

Thank you for finally making it right for my dad. Took nearly a year, however, you did it. Thank…read moreyou.

This place is a mixed bag. The variety was unexpected for a small store in a small town. No puppies…read moreor kittens which is fine with me. They did have various birds, reptiles, rodents, freshwater fish and even a tarantula. They also had a good stock of supplies. What they didn't have is the energy or desire to clean their tanks. I went three times and ever time they were sitting in the back. Meanwhile the tanks are green with alga and full of dead plants that they still hope to sell. There was not too many dead fish, but there was not much variety either. My first trip to the store the person who came out to help me said something about needing to clean the tanks, but over the two week period that I visited the store she never got around to it. I pointed out a large dead fish and she said "I guess they picked on him until he died." She never bothered to remove the fish. If they cannot be bothered to clean their tanks, I cannot be bothered to spend my money there.

They sold me a bearded dragon that wasn't eating and said it would be fine. It was for my daughter…read morewhom I made wait to get one for 7 years until we researched and made sure it was a good fit. I bought all the habitat and necessary equipment needed. I called to ask why it wasn't eating and that I thought it was dying and Pet Paradise told me they don't guarantee pets and to "shove a cricket down its throat" and I asked what to do if it died and she said "I don't know, I guess bury it". Cold cruel and selling animals that are half dead already. I will never go here again and I would highly recommend no one else gets anything from this place. FYI it was the older lady who sold it to me and who answered the phone when I called. And it died on day 5

I have never seen a pet store with animals kept in such appalling condition. Upon entering you are…read moregreeted with the smell of rodent pee and blueberries (because they were burning scented candles), Bird cages overflowing with feces, starving reptiles (multiple animals were so starved you could see the bones) and absolutely filthy fish tanks. When i spoke to the manager on duty today about the conditions of the animals, his response was "call animal control and theyll just laugh". i can not understand how that place is still open.

The blonde-haired lady who's in the Grooming department is super rude! She really needs to learn…read morehow to talk to people.

Came in there to buy a Turtle. Was told I could not take one home unless I left there with a…read more$219.00 dollar tank even tho I have what the turtle would need at home. . I even went as far to showed him the new set up I have on the way but still was not good enough. Like dude your job is to sell the pets. Do you get some kind of commission if you make sure to sell the tank with the animal?? Was you having a fit bc i would not buy what you wanted. Andrew was the name said he was a manager. I bet he wouldn't have even let me walk out with a fish. I have never experienced this kind of disrespect buying a pet. We own a bearded dragon and they sent him home in a cardboard box almost 5 years ago. Get real my dude.