This practice was recommended to me by someone in the industry. Though they have an in-house lab…read moreand so getting bloodwork done with an immediate A1C result is great, the rest of the business is run down and generally horrible to deal with. Everything they do seem to be the old fashioned way, their check in area is littered with a ton of posted notices (most of which are warnings to patients), and still after being an established patient at each visit they are not prepared and ask me basic info that they've had in their records for at least a couple of years. The main feeling you get is apathy and that they are overworked and understaffed. They have zero proactive reach out and do not do anything to inform me of new treatments and developments.

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

I am fortunate to have Dr Diaz De Villavilla as my primary care doctor…read more He is very responsive, caring, and listens to your concerns. I am very satisfied with his support and highly recommend him.

I visited the Dermatology office and had a fantastic visit…read more My PCP noticed Sun exposure "spots" that looked like they could be potentially dangerous. So I was nervous & anxious...... Meghan King removed some suspicious skin spots that were suspect and was pain free . She was extremely knowledgeable and patient as she explained all my questions/concerns and explored during a full exam. Giving smart tips on healthy skin care as you age.

Not only is Dr. Alison Gorski top notch but also the ENTIRE staff at Dartmouth Surgi-Center. I'm a…read morelong time patient of Dr. Gorski and can honestly say that she Shoots straights from the hip, honest yet compassionate to her patients needs. As far as the staff, they are ALL true assets to Southcoast's institution. I am a very difficult stick when it comes to IV and truthfully I worry more about the nurses gaining access then the procedure itself. The nurses are true angels! I've been amazed that on occasion a few were able to tap in on the first try. In my opinion, Dartmouth Surgi -Center is equivalent to going to Boston ( which unfortunately I also had many experiences with). Thank you all for taking care of your patients so attentivel

I assisted my sister during her cortisone shot. Her experience, and mine lol, was great! The staff…read morewas super nice, which is super important in the health care industry, and the location was easy to find, and very accessible. It took 11 minutes for the shot to be administered and my sister said there was virtually no pain. She was nervous going in, as almost everyone she had talked to about the procedure said it is painful and uncomfortable. Her Doctor and assistants were incredible! Could not be more impressed!

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

If I could give this a 0 out of 5 stars I would.. Terrible. I waited a year to get into this office…read morefor them to cancel my appointment, then cancel my rescheduled appointment the day before! I even took a day out of work for this appointment. The person over the phone was no help, had no option for me to be seen by another doctor. Places like this are the reason women end up with serious health problems.

Dr. D retired but now I have Dr. Coughenour.same great experience so far. On time appointments and…read morequality care.

I had the most wonderful experience at Medical Associates of RI. I've been going to Doctors in…read morethis practice for years but recently saw my GP at the Barrington location. It was well kept, plenty of parking, everyone (including my Doctor) was incredibly nice and knowledgeable and most importantly it was super clean! I was pleasantly surprised to even notice how wonderful of an experience I had and altho I don't want to be sick, it won't be more of a painful trip if/when I do have to go back.

I have been a patient of this office for awhile and always received the best care possible…read more Recently, my Achilles tendon detached as a result of a large bone spur breaking off from my heel. I was worried about the surgery because this could affect my gait. I made the call and received an appointment with Dr. Michael Reuter. I hit the jackpot! From that appointment until my release date, Dr. Reuter has been fabulous. Not only did he take excellent care of my foot but he also made sure that I was comfortable and had everything I needed. Of course, I had many, many questions but Dr. Reuter always took the time to answer every one. It was so reassuring to me to know that Dr. Reuter was doing all the worrying and that I could concentrate on healing. Dr. Reuter - thank you for everything even though it doesn't seem enough. Maureen

He's a manipulator ,thief and a liar. i was WAY overcharged…read morefor the services I received and I didn't see any results. I'm so disappointed

Excellent experience!! Dr. Luciano was awesome... I am very…read morehappy with the results. I even inquired about having other procedures done by him and he took the time to show me photos and tell me exactly what he would do and what I could expect. I had a great experience today and enjoyed speaking with him today. Thanks again Doctor Luciano, see you soon!