I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

The manager was extremely unprofessional. Treated his customers like nuances. Never in a million…read moreyears will I go there. I'll go to Walmart for my oil change before I use that place. I feel bad for his employees. I could tell before I went there over the phone he hated his job!!!

Came for a car inspection. The staff was polite and prompt. Will return for sure. Already shared…read morethe location with my friends and family.

These guys were perfectly positioned to help me out. I live in nearby Texas but I work in Louisiana…read moreand I can't get to a service center at home in time. Right near our parking lot, they have a night drop for keys so I left my truck for an alignment, tire rotation and oil change and it was ready for me to pick up right after work. Service was awesome and my truck drives so much better. The technician listened to what I had to say so I could provide information to fix the issue on the first try. Could not be happier

Went to them for a flat tire. They took the tire off and found where the nail (? never told me) or…read moresomething puntured the tire. He said he couldn't patch because it was too close to the sidewall. I looked at it and it was at least 2 inches away. I even googled it while I was waiting to be checked out and it is too close to the sidewall at 1/2 to 1 inch away. I told him to just put it in my bed and I'd go somewhere else. Went to Sulphur Tires and Wheels and they said it was very patchable and they had it done faster than the manager at Mavis took to processed my check for over $17 that they charged me. At Sulphur Wheels and Tires, the total cost to actually patch the tire and replace was $30. I have been a long time customer at Mavis. I will not be going back. There are always new people and they act like you are inconviencing them for being there. It's a wonder how they are still in business.

Quality work, very affordable, nice people! They have always got me back on the road in a timely…read moremanner.

They have been working on my 95 Nissan for 20 years, always doing an outstanding job, staying in…read moreconstant contact via text letting me make repair decisions before doing the repairs. Fixed everything in a timely manner and I highly recommend them. This last time they replaced the starter, belts, shocks and repaired the sensing element on my mass air flow sensor. High quality work at a reasonable price. Greg

I called these guys needing service done on my 2005 Lexus and was told to go to Toyota as they only…read morework on European imports. Nice people but apparently don't work on all imports.

Well I was driving back from Jackson, MS, and my car broke down on the freeway on Sunday; I had my…read morecar towed to Lake Charles Import Service and by 1 on Monday I was heading back home. By the time I had the car fixed, the cost was very fair, and the owner, mechanic and staff where fantastic! If you ever need work done when you are in Lake Charles, I highly recommend that this is the place to go to.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

Best auto service company I've ever dealt with. Always get better than expected and never a bad…read moreexperience.

Great place to have your car serviced! Jared is very knowledgeable, took the time to explain…read moreeverything to me, and kept me updated on progress while having my car. My car is now running perfectly! Even better, the cost was a fraction of what the dealership quoted me! I will definitely be back anytime my car needs servicing.

Very rude lady who answered the phone. She sounded very unprofessional and was not helpful at all…read moreas I was trying to tell her the size of my tire. I've caught a flat and I'm not sure what I'm looking for as far as the size, I'm amateur at this and she was no help and came off judgmental that I didn't know. I'm frustrated and literally passed up going to them because why would I want to do business with someone with that attitude? I'll pass. My goodness.

Waited two hours in line to get a new tire. Started losing air in it within minutes of leaving the…read moreshop. I went back and waited in line another hour. But I left after I saw they were taking care of black customers that just pulled up and making the white ones wait. I went to Sam's and they said the new tire they sold me was used and had a torn side wall. I'll be reporting them to the BBB.