I paid $30 for a car detail now, let me give you THE details. The quality is NOT worth the price. My side view mirrors are streaked like the wiping towel was dirty. In direct sunlight the front windshield is hazy and streaked also! I lifted the tailgate and the inside area was still dirty. I am a Don's member but the Ryan Street location is a definite DO NOT go. They need to exchange dirty towels for clean towels between cars. I even left a tip! Here's a TIP for my fellow YELPers, keep driving to another car wash. read more

What happened to the Dons I worked at. No customer service and the interior cleaning for $50 took about 5 min and was awful. For such a legacy in area it's sad to see what it's become. I see why a competitor is building across street as Dons has given up on quality read more

$50 for a carwash and inside cleaning. After they finished I saw they never got the bugs off the front. They worked on that and did a fair job. Got home and saw that the windows were streaked both inside and out. Had to clean them myself. Used to do a very good job. Maybe it was sold. Won't go back. read more

I got an oil change and am very happy with the service I received. Everyone was polite and quick.... No one was walking around slowly, looking at their phones. I was impressed by that Thanks for your courteous service and your upbeat attitude "Big D"! read more

I've been coming to Don's for decades and I've alway found them to do a nice job - I have my truck washed at least weekly so it's never a pig sty so I don't feel I should ever have an issue, but it happens - a few times I wasn't completely happy with the end results so I said something and they have always made it right. A lot of people feel slighted and tell their friends and neighbors about how this place sucks, it's been my experience this never changes anything so if you aren't happy say something to the person in charge, if you're in a hurry and feel you don't have time to get back in line then that's on you. Believe me they hate "do overs" if they get enough complaints they will make some changes - my policy has always been "inspect what you expect" end of story... read more

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so I went to Don's to get the $50 car wash and inside cleaned. They wash my car and then said they couldn't clean the inside because it was dirty. What the hell these about useless people I've ever run into I definitely won't be going back to that place they don't answer the phone when you call and JJ he's another one that don't know crap read more

$70 for outside and inside cleaning and can't vacuum between seats or wipe out door handles. Terrible

I'm from out of town and had a fuel filter problem. I showed up at 5:03 and asked if they knew a place I could get it fixed. Darryl and Dustin offered to stay late. They stayed an hour and got me going. I was no longer stranded thanks tp these guys! Great job!!! read more

I've worked in retail before and understand that if you make someone happy they tell three or four of their friends. But if you make them mad they tell 10 to 20 of their friends. I've been going to Don's since 1992. In that time I've experienced 2 sub par jobs. I've had oil changes, car washes, inspections, and other services during that time and can say that yes....they miss the mark once in a while, but they get it right nearly all of the time. When dealing with human beings that is all we can hope for. Their error record is well above average and their customer service is exceptional. Nobody is perfect all of the time. Don's tries to be. read more

Absolutely love this car wash best vacuums and only wash that cleans the front of my car!

If you are not doing vehicle inspections at this time, kindly communicate that to your customers. I saw the signage today at Don's pointing to the inspection station, nothing indicating that was not being offered at this time. I pulled into the inspection station and waited about five minutes. A young man finally came up to the car and asked what I was doing in that bay. I mean, what do you think I was doing there? I told him I needed an inspection and he told me they aren't doing them until the 13th. That's fine and I understand, but he could have been more polite. read more

I went to dons today with my fiance's truck, while the oil change was prompt and to my knowledge done correctly I have a serious issue with the car wash and general manager Bill Humphrey. The vehicle went through the car was where the truck bed side step was torn off odd the vehicle and the truck received a 5 in scratch near the drivers side tail light. They reviewed the tape and are stating they are no liable when it was plainly clear that the scratch was not there prior. The side step had a small crack so their answer was previous damage caused the issue and they are again not liable. I was asked to leave the premises they would not give me a way to contact the owner and asked me to call after I had left. I get home with the vehicle and calmed down a bit and notice there is a piece missing from the gauge cover that was laying on the floor. There was nothing wrong at all with the gauge cover prior to their detailing. I will be steering clear of Don's for any and all services from here on out. And suggest that everyone else do the same. read more

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I keep giving Dons "one more chance" just because its convenient and I don't have anywhere at home to wash my car but I won't be returning. I paid $30 for a outside and inside wash and my car looks like it hasn't been touched. Very disappointed every time I go. read more

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Don's is the best place in town for a car wash and oil change. Darrell at the Ryan St. location is fantastic, I am disabled and he really went over the top to make sure my truck was in good working order. Super custermer service by everyone. Really appreciated the effort. read more

I started going here a very long time ago, but haven't been in a while since I now own more higher end vehicles and don't trust them to complete an oil change anymore. Once, they filled my oil about four quarts too much which almost ruined my engine driving on the interstate, no power and smoking, I had to drain it out myself rather than risk driving back to them. Luckily, everything was good after I drained it back to the correct level. Another time, they left some channel lock pliers on my engine which I found a few days later. I don't even know what they would need those for under the hood, but they are mine now, although they say "Don's Quick Lube" on the side. For my troubles, ya know? Also, watch out for the up-sale for a flush or treatment of some sort. The car wash service was always nice. No complaints there, although a lot of the time they never could quite wipe all the water off and usually leave heavy Armor-All residue on the tires which slings off onto the paint when you drive away. read more

I used to live in New Orleans and moved to Houston area since February, 2011. The break tag expired on 7/2011 and I was in need to get it renewed. Did a quick search and found Don's Quick Lube, spent 2 hours and 45 minutes (one way) to get there and got the new tag done promptly. The was no line and I was in and out in 15 minutes, no trouble there. I guess this post is for whoever has a Louisiana plate in Houston area and need to find the closest place to get new break tags, this is the place to go. And yes, I will be getting Texas plate once my insurance expires. read more

I love this place! Sit in your car while you have your oil changed (and whatever else you need, filter changed, air in tires, door hinges lubricated, new windshield wipers, etc.) and they have SUPER friendly staff! I always feel like they're all gonna start singing and dancing like in an old black and white movie, cause they're THAT nice lol And on top of all of this, when you're done, you get a free car wash and vacuum! read more

Not going here anymore. Paid 30USD and you'd think they would give you a job to be able to leave a good review. But can't do that. Been here in LC a long time and they use to do a fine job. I had to wipe down the back sit myself and clean the bumpers. Forget about fender wells and mud flaps. Guess that would have been an additional cost. I could go on with every experience I've had, and I might later. read more

I did the 30 dollar car wash service along with them vacuuming the inside. I'm really disappointed. Got in my car and found that they lightly passed a wipe on the console middle section. Also they didn't vacuum between the seat and console. I could have wiped and vacuumed it better Blind folded. Waste of money - just do the self service vacuum. Customer service was good when arrived. That's the only reason I'm giving them two stars. read more

Not near as nice a job as I thought they would do. They use the same rag to wipe down the outside as the inside so there were black marker on my interior. I payed for vacuuming and they did vacuum beneath the back windshield. Fair job in my opinion. read more

Today was my 2nd time using this car wash - and my last! 1st time I got the $55 service on my work car and they did just an ok job, left lots of dirt spots on interior of car. Today I did the $27 service on my new car. Still have lots of dirt on floor mats, wipe down job on interior was hit or miss, and back end exterior is streaked & still dirty. DO NOT RECOMMEND! I am from Gulf Shores & get much better cleaning for $15 & a tip at home! read more

ABSOLUTELY TERRIBLE. I downloaded yelp just so I can write about this place. DO NOT COME HERE. I got the $30 wash and it was terrible. My truck looked worse than it did before. Scratches on it and everything. can't tell it was cleaned. Terrible read more

I have been there several times and my 10 year old daughter could do a better job than them. It's a shame that hard working people pay good money for a service and a multi million dollar company could careless about pleasing there customers! And these comments are pointless b/c I seriously doubt that the owner of Don's is going to read all the bad reviews and realize how unhappy people truly are. And the sad thing is there fixing to open another location just to make more money off hard working people and for them to do the same thing there. Going to check in w/Billy Navarre hopefully they will do a better job and would be able to take over all of Don's just to show him that he needs to be held accountable for his word!!!!! read more

Paid $160 for interior/exterior detail. They must've not even vacuumed. The door jams were completely missed. There's still pet hair, dirt, crumbs etc. There are water spots all over. The bed of the truck wasn't even touched, whatsoever. I have never seen such a poor performance on a vehicle detail. Flat out disappointing. I will never be using dons again. I could've done better for $20 at the auto store and a half hour of my time. I hope the employees from the detail department read this review because they need some major improvement. I rate this transaction as a 1/10 and would NEVER go back to Don's or recommend them to anyone. read more

Took my truck there to get washed, it was very busy but the line went by fast. Was not impressed at the outcome after the wash especially when I bought the top of the line package. Still has dirty spots that should've been cleaned but seem like the machine missed. The air dryer missed a lot of spots. read more

Don's is a great carwash. Althought it's obviously a little more pricey, I have always had good luck with it being very fast and very effective. I definitely wouldn't pay their prices to do it weekly or anything, but every once in a while is a great treat, :) read more

Cracked my windshield and could not be bothered to assist. The roller hit my windshield and cracked it, as I was in the drying area it crept half way across with an employee watching with me. Talked to the boss when I came back another day, he was an old school hard sell guy, I am sure I had some rock chips around the edges. We made a deal, he would get me a good deal on a windshield.....a month later I get a call $800....I called around and got one for $450. so no help at all, buyer beware as it were! read more

Three attempts is what I have given the people at Dons Car Wash to impress me. I believe anyone can have a bad day. After all three times, unfortunately we were less than impressed. On the three different occasions I went, the greeters who ask you "which wash do would like today" could not be more different. First time, was a lovely lady with curly hair, was knowledgeable, polite, and enthusiastic. Second time, was a guy with his hat sideways, texting, pants falling off was almost "to cool" to assist me, as he barley spoke the queens English with a series of tooth sucks and grunts. The third time was a blonde girl who was nice, but clueless as to what the differences in packages offered were. After going through a basic wash, the young assistants just "went through motions" as they wiped off the water from my vehicle. First time, they did not wipe the dash, or the control panel (radio, AC, etc) Second time they forgot the door panels, the rear view mirror had fingerprint smudges, and there were still a few dead bug remnants on the windshield. Third time, after speaking to the blonde greeter, I told her that I was "very particular" especially after purchasing a $25.00 car wash. She replied that everything would be great, and she would let the guys at the end of the wash know to take "extra care" of me. Upon getting in the car, the front floor mat was still in the rear seat, the rear floor mat was never cleaned, the doors still had dirt (grease) on them, the interior was not wiped, and though I purchased the "tire shine" the tires still were dull. I after pointing all the deficiencies out to the manager, she explained they are not allowed to put the floor mat back (on the drivers side) because it might hit the gas pedal. Then management explained that if the rear floor mat is too large, they can not take it out of the vehicle (and clean it). Last she said they add the shine to the tires, when the tires are still wet (how useless is that??). After I explained they could either refund me or fix it, the team reluctantly fixed the issues, but true to form, I did see one guy just use his rag and "slap" the rear window with it, where he could not reach. I tried to call Don's after I left, to tell them of the issues, the girl at the counter (where you pay) could hear the aggravation in my voice, as I asked for a manger. She said the manager was in a meeting, and after being on hold for over six minutes, I just hung up. In closing, if you want a poor job, then I recommend this location. The only reason they are still in business (in my opinion) is that they are the only game in town. However that is about to change, with the maritime industry about to boom, unless they start doing things correctly, Dons will be a parking lot for the brewpub next door. read more

I paid 70 bucks for a full detail only to get a half ass job!!! There was still trash in my car and parts of the inside was never even touched. The outside and the back seat looks great but looks like their either gave up on the front or the person doing it was just lazy! read more

If you want an oil change location to not perform the tasks that you ask, this is you kinda place. Inconvenience is what you will get, deflated my nitrogen charged tires to a level I have to go back to the dealership to have them inflated to tire mfg recommendations. Also had to purchase another set of valve stem caps, went in with 4 matching caps left with 3 different caps and one missing. Used them 3 times and it's always something, wrong tire pressure, grease on the carpet, dirty hand prints on the door handle. read more

I went to Dons on the recommendation of a family member. I have a truck that is less than 6 months old. It has a few minor blemishes, nothing major, I take good care of my truck. I had some custom work done and wanted a wash and wax to take some professional photos. I had paid for what i was told was a hand wash and wax and was less than happy to see my truck go through the automated wash. I figured it was a mistake and wanted to make sure my truck at least got waxed. I was more than a little upset to see an orbital sander like waxer being used on my truck (again, not being done by hand but by machine). I was noticing what I thought was a line of wax on my hood. It was white and kinda noticeable from a distance. When the manager finished wiping down the wax I asked him to buff out the line of wax. To my horror it turned out the mark was not wax but a new series of parallel scratches, each around 0.5" in length and in total running about 5" along my hood front to back. This was completely new, I raised that issue with the manager. He refused to access those were new. I asked multiple times. After giving him plenty chances to accect responsiblity, I called the cops. After getting their advice, I paid for their bad work and made a complaint with the better business bureau and filed a claim with my insurance. All in all, I had wax still visible on the truck, pactches of wax in every crevice on the truck, and plenty circular swirly marks left by the wax machine. 3rd rate experience in my opinion. Will never return there, except to collect a check for the damage done to my truck and compensation for loss of resale value. A refund of the wash and wax fee would also be appreciated. Repairs to my paint look to run around $600 and the truck has lost at least that much from its resale value. read more

It is very seldom that I am upset enough to post a review. Where do I start? How about the positive, and the only reason I gave the place 2 stars. Upon arrival I was directed to the first bay line. I was greeted properly by hellos and how are you's. Every one seemed happy to see me. I asked the guy to "give me the best car wash you have. He said ok and proceeded to start vacuuming my vehicle. I got out and started to empty the back of my vehicle because they were vacuuming around things. At one point I was the only one working on my car. I went in paid for my wash and waited patiently outside. Maybe 2 minutes after waiting (which I thought was odd.) I was called saying my car was ready. I got there and there was sand on my seats dirt in my rugs MUD from whoever sat in there. The only thing that was done was me handing him a tip way to early. The only thing that did it's job was the machine that washed my car. Fool me once....don't waste your time there. 5 minutes I'll never get back. Let some kids do it for 5 bucks and they left it spotless. read more

I used to use this carwash but it seems the quality has gone way down. The got new equipment in the bay where it washes the car so they upped prices but when you are called to get your car after paying 27 dollars, the wheels are not clean, on every tire only have of it is armoral'ed, only half the dash was wiped, none of the door panels are wiped, and the windows are still dirty. I will not be going back! read more

I encountered a very rude employee at Don's Car Wash. I guess Don's employees do not understand that the customer pays the bills. Without us, there is no business. They have lost me as a customer! read more

I recommended Don's all cloth car wash to my daughter for a vehicle inspection. They would not inspect the vehicle because they said her windshield wipers were too bad. I understand their concerns but I know for a fact that the windshield wipers are good and in working order. She was made to feel that her only option was to buy highly overpriced windshield wipers from them at $20 a piece. I find this practice to be totally unjust and can only hope this is not happening to other young females in the Lake Charles area. read more

I've been coming to Dons for years,Today is Wednesday,September 20,I brought my suburban in to get it wash,I bought the 24 dollar wash ,the back seat floor wasn't vacuum right,and they didn't touch the back,who ever heard of a place not vacuuming,the cargo space as they called it, when I brought my truck back ,to address the problem,they told me I had to get the 30.00 dollar package,well Dons you just lost a customer,I also change my oil with you guys ,I will take my business elsewhere!!!!!!!!!! read more

I really hate to rate local business a 1 star, but it is deemed necessary. We have tried this car wash on more than one occasion, but the final straw was the day I went to get the car washed for my niece's homecoming parade. I got the Deluxe Wash and let me tell you, it looked like the nine dollar wash. There were spots all over the car (I currently live in a new subdivision, so there is constant dust and dirt all over my car), tires and rims were still dirty, the windows had streaks and apparently someone forgot to vacuum the inside. I asked for the manager and expressed my concerns and her response was that they are a high volume car wash and those streaks on the windows were water marks. I took my finger and ran it across the window and guess what I found--- my finger was black with dirt. I had to go home and re-do the entire car so that it could shine for my niece's homecoming parade. Thanks Don's Car Wash! You will never get our business ever again! read more

If you get your car cleaned here, make sure you don't have ANYTHING in the car that is valuable. No cash (in sight or out of sight), cd's, dvd's...anything that has any value to you. Next time I need to clean my car, I will do it myself! I would not recommend going here to anyone! There was money that was underneath papers and books in my center console that was taken! My kids had given me a car wash/detail for Christmas and it ended up costing $150 all together with the cost of the car wash and the money that was stolen. I do not and will not ever recommend Don's Car Wash to anyone! read more

Horrible service. I went to get my motorcycle (dirt bike converted to street bike) inspected there and they passed it with no problems. 2 weeks later I get a letter from the DMV telling me my vehicle was titled wrong and they put a stop on my record. Come to find out their service manager, ON HER OWN OPINION, turned in my information to the DMV! Now I have to waste my own time to prove to the DMV (again) it is street legal, meets all DOT regulations and has been through a physical inspection by the Louisiana State Police. I will NEVER go back to this place for a car wash, oil change and ESPECIALLY inspection! read more

I went on July 2nd to get my cleaned and while they were wiping my car they broke my antenna.They filled out a replacement form to get me another antenna and I have never heard back from them. I went over there 2 weeks later after making several calls and they were going to check on the order and call me the next day and still haven't heard from them. I tried to buy another antenna from a store but it won't fit because there is a broken piece where the antenna goes. read more