Wow. Service 5 Stars. Communication 5 stars.
Our property management company uses this company. When they first said Pumpkin Ridge was coming out I asked if they were bringing FALL and a scented candle. Just the name made me feel FALL lol
We had a shower that needed caulking. A broken bathroom sink. And a toilet paper holder that we kept forgetting to ask about. FIXED. Ernesto was WONDERFUL. He was SO friendly. So courteous. Our dogs both loved him. It was so quiet while he worked we barely noticed him here. He was SO courteous and friendly. I appreciated the company rescheduling the first time because my husband forgot NOT to use the shower (we had to get it caulked), and so we went from Friday to Monday for our appointment.
Monday we got a call to ask if they could reschedule for today since their tech was running late with a plumbing issue. I said NO problem since the first reschedule was my fault. Ignacio (who did the communication and scheduling), was so accommodating.
So fast forward to today - Tuesday. We had to have five smoke detectors replaced. Wouldn't you know that TODAY at around 8:30am they started beeping. Lol. All good. EXCEPT my small dog thinks that is as stressful as fireworks. SO I had a very TALL friend's husband come and take them down because we went from 1/5 beeping to 3/5 beeping. Then while my friend's husb was here, the downstairs detector went full on alarm. Ha ha ha. So I called Ignacio and asked if there was any way that someone could come earlier for the smoke detectors.
Look - if I did scheduling I'd have said no unfortunately sorry yada yada but NO. Ignacio said I can have someone there to do JUST the smoke detectors between 11-1. And they were here. In the earlier side. Cody came out (former Floridian as well!) and was wonderful. Installed all 5 of our new 10 year (WHAT) smoke detectors between for us. Cody was also super professional and kind.
I CANNOT recommend them highly enough. Great people great work. Thank you all SO much!!! read more