I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

A wonderful store full of amazing organic and natural products! I bought many things including a…read morereusable sponge, handmade earrings and silicone food protectors! The owner and staff is super friendly and very helpful! My new favorite shop!

Jim Kruger took my money and never finished the job... He tells a good story, but don't be fooled,…read morehe can't be trusted.

I hired the remodeling showroom last winter to remodel my bathroom. During demolition the tile in…read morethe other bathroom was damaged, so the project expanded to both bathrooms. I had some concerns. They used canvas drop cloths and didn't have enough. I used my own drop cloths. At one point a worker put a garbage bag in the hallway on the rug. I noticed there was something leaking out of the bag. He told me it was "only water". I told him I didn't want water on the rug. I was told by the workers that they hadn't seen the project list. There was suppose to be different color grout for certain tiles. They usually install shower doors from a Big Box store. I wanted a different one that the workers hadn't installed before. There was a problem with the first attempt and the door shattered. The second attempt was successful. I didn't realize until the project was completed that the workers had been dumping garbage in my yard. I had grout, cement, screws, pieces of tile, metal, and insulation. I notified the owner and was told it would be cleaned up. That didn't happen. The owner complained that he had workers out sick and had to use personal credit cards to pay bills. He wanted me to pay before work was completed. I wouldn't use this company again.

Wow! What an amazing store... wandered in upon the recommendation Of a friend and was blown away by…read morethe tile selection. If you are considering starting a project go in just to get some ideas!! The woman who was working was super friendly, answered any questions we had... It was very comfortable just to walk around and get some ideas. Just a stunning collection of tiles.

From the owner: At Concept II Closet and Storage Solutions, we're more than just closets. We offer storage…read moresolutions for every room and a variety of standard and custom closet systems for walk-in and reach-in closets, offices, garages, pantries, laundry and utility rooms, entertainment centers, and more to suit the individual organizational needs of our clients. Concept II creates designs to solve your problem. There is no project too big or too small for our team. Let our experts build you a solution to make your home work better for you! Stop into our showroom to view our solutions and selections and meet our designers or call to set up a free consultation to discuss your project needs.

After almost a month I had to contact THEM to find out where my order was. Zero communication…read moreregarding status, expected deliver, backordered items, etc from them. Yes an item was on backorder and No they could not ship the rest. They would not even cancel just that one item. Had to cancel the entire order. And they wouldn't tell me which item! So obviously I'm not playing that guessing game to re-order what the other items were.

My wife and I recently bought a house and discovered rot from a deck that was improperly built. Jay…read moreand his team rebuilt the rim joist and sill plate on the rear of our house. They also installed a new patio door. Jay did an amazing job and came in well under budget. He is super reliable, honest and trustworthy. We would definitely use him again!

Jay and his crew did the project of our whole house renovation in 2019 (over 2000 sqft) and our…read morebasement remodel one year after. He and his crew are great contractors. They are responsible and easy to communicate. They also perform high-standard work. We have lived in this house for almost 4 years and feel the quality of the renovation work is reliable.

Matt and his crew did a fantastic job on my deck and privacy fence. Even when there were roadblocks…read moreand hurdles, they overcame everything and got the job done. Howland Home Services gets my highest recommendation on a job well done!

I am very happy with the bathroom remodeled by Howland Home Services. The professionalism and…read moreattention to detail were great. Matt will be the person I call when we take on the next project in my home. I recommend him without reservation.

Ashley took time with my anxious Maltese, Grooming was excellent. Also provided recommendations to…read moreimprove my dogs health which was much appreciated.

Incredible patience for even the most anxious dogs. She truly loves and cares for the dogs and…read moreworks with them to achieve the best results possible.

We had our bathroom remodeled a couple years ago. Missie was right on with the colors, products and…read morehand sprayer. I called once for shower door to be adjusted.. they came right out, adjusted door, but cracked the wood baseboard and just put the broken piece of wood back in the space. (Didn't say a word). The job was 11,000. (10,500 as they refunded 500 back to us) They reinforced bathroom floor for new shower base, new shower walls, reinforced 2 bathroom walls for grab bars. New vanity, sink, fan/light combo and fixtures for sink, shower and paint. (Did NOT) replace floor, toilet, dry wall, doors, mirrored wall medicine chest, window.) The shower walls came to us months before the project and had to be layed flat, which we stored in the basement. 3 Shower walls about 7/8 feet high, about 3 feet wide. We agreed on a custom sized shower as I am a large person. The shower ended up the same size, vanity was installed to close to the wall that you could not open the door. Counter/sink top improperly installed so that it is shorter that the depth of the vanity. It looks obviously short. To fix the vanity so the door could open, they first chiseled the baseboard so the vanity door can open. Then they ended up cutting out a square of the area baseboard for a more permanent fix. So fast forward 2 years and the sink has a "crack like" at the top of the rounded back splash. I emailed 4 points and received an email quickly from Missie. I sent pictures, then additional pictures and I was told to go to home depot for caulk. I explained that it is on the counter backsplash. I then asked if she or Jim wanted to stop and look at it. No response. I was told there was not anything they could do. I said there must be some type of warranty. Missie said she would have to check. (Onyx) was the brand used. *my husband emailed onyx on a Sunday and the next day, Monday, we had a response for them to come fix it. Have not heard from 4 points about a warranty. I waited to long to write a review. I wanted to be able to write a clear unbiased account of what happened. I will not encourage you to work with them or not work with them. I can only tell you about my situation. I say do your due diligence. We checked references, contractors, BBB. My husband knew Missie and Jim from years of lacrosse where our boys played on a travel team. We still did NOT have a good experience.

Their service is overpriced. They will talk to you first and see what you are looking for and what…read moreyour budget is, then set up an appointment at your house to measure and give you the quote. You can definitely find a contractor charge 1/2 what they charge and have the same remodelling done.