We Love Mr.white and rio they were so cute and nice we had a fun time there. Rio likes to chase…read moreshoe laces.

The guys there were really friendly and helpful. They didn't have everything I wanted but offered…read moreto order it in for me. They have a very nice seThey had a new shipment come in while I was there. They unboxed a new Glofish species that I hadn't seen or heard of before today. I won't spoil the surprise, but It was gorgeous!

They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really…read morecalms the itch down.

We bring our dog here for his bath…read more The store has lots of products and enjoy browsing their products.

I stand by my last review .. We are now ordering 4 cases of our canned dog food here, each month…read more It took them 4 or 5 days to get it delivered to the store, if it is not in stock. No extra charge! What a great store. I hope more people go here. They price match as well. Shop local. They will ship too, if they do not have it in stock they will order it, and match prices. Thats a wow. They send coupon in the mail. Dogs like to go there too. Give them a chance. Its a really cute pet store with a grooming station that we did try and liked. It was our third time there. Always a pleasure.

We decided to give Wag N' Wash a try since it' s too cold to be outside bathing our pup. Let me…read moretell you this will be a place we will go to not only for bathing our pup but buying snacks for her and her food as well. They carry the food we typically only find at Petsmart, but this place is closer to home. Staff is super friendly and helpful and are genuine.

I love this store. It is always clean, well stocked and easy to navigate. All of the personnel are…read moreprofessional, educated and friendly. I stopped wasting my time and money at Petsmart and Amazon because they price match. Even the newest member was well trained and knowledgeable. I love supporting my local stores.

I came into the store Wednesday 19th of August Thursday, 20th of August and today, Friday 21st of…read moreAugust Wednesday and Thursday. I stood in the Fish department for 20 minutes without getting any help today I come in and lay at the counter had her little earpiece in to someone that I needed help in the Fish department started the timer on my watch 14 minutes and 58 seconds I proceeded to leave again without any assistance, I have five aquariums over $2000 in Fish thousand dollars in plants, but I will never ever come back to this store again why cell Fish if you don't have anyone here that can help you or assist you with something that you want unfortunately the fish they had I could not find nowhere else so I'll just bite the bullet and I ordered off-line very, very, very piss poor Customer Service when it comes to the Fish department

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

This little shop is a hidden gem among pet stores in the Roanoke area. It's in a strip mall that is…read moreconstantly undergoing change, but parking is a breeze compared to the other location at Valley View. The staff here is knowledgeable and helpful. They are all obviously pet lovers and give my Corgi lots of love and attention whenever we visit.

Do not come to this location!!! I took my Great Pyrenees for bath and combing. Maxine butchered my…read morebaby with a double coat. He had matts on his butt and behind his ears, he wont let me get those areas, I gave permission to shave THAT. I brush him weekly. And to beat all she charged my 20 more dollars for extra brushing time...brush what???

The store is nasty, the employees are inconsistent in their demeanor, management is less than…read morehelpful, and online ordering is often incorrect when you receive the order. When addressing issues, there is absolutely no customer service and zero regard for correcting issues that continue to plague the store. Save yourself the headache and either drive to the South Roanoke location or simply go to another pet business, because this one is not interested in keeping customers. Sad shame it is.

It had been a while since I bought my cat a new collar. It was time for a replacement for her. And…read moreit doesn't hurt to get some serotonin while looking the the adoptable pets here. Came in and went right to the cat collar section. I have to say that this store did not have a huge selection at the time of my visit. It looked like this was the only section of the store that wasn't restocked. That didn't deter me however. I did end up finding a collar for her and decided to mill around the store. This stop was in conjunction with another to kill some time. I wanted to see all the animals they had in store and stop and check out the cats. Customer service was decent. I only interacted with staff during check out. It was a quick transaction as I had only one item.

Poor customer service. Poor quality products. They don't stand behind their products or their loyal…read morecustomers. Don't go there.

there are no words to tell how they did amazing job on my dogs!!!!!…read moreI would give 50 STARS if I could!!!! Thank you Blair

So... Our Biscuits & Bubbles experience was terrible. I mean absolutely terrible. She smells better…read moreand her nails were trimmed, but they did not trim her fur at all. I paid for the service and tipped before I saw her. I really wish I would have waited. There is no after picture because she looks the exact same. The cashier told me that because Gin was afraid of the shaver that the groomer cut her with scissors. I wish they would have called me to tell me that before they even trimmed her at all. I would have come and got her and taken her somewhere else. They may have trimmed a centimeter off of her. Her paws are still fully covered in fur. She is shedding worse than she was before I took her. $60 wasted. She's a 25 lb miniature border collie. She's not that hard to control. Her fur is very close to 3 inches long on her entire body except for her head and her paws. Her undercoat is still gritty. It does not look like they brushed her out at all. Like I usually do not complain about things like this but that was the worst service I've ever received from a groomer.