I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

I used my Yelp account to help me find someone to help repair my Oven (to prove to my husband I was…read morecapable of being useful and helping him haha). Several accounts messaged me at once, some messages looked like AI, and most stating their diagnostic flat fee as their first sentence. The ONLY one that caught my attention was Metro Appliance Repair. Alex took the time to chat about my problem without being a pushover or insisting I use this company. I highly recommend this company because Alex was very knowledge, approachable and is genuinely good at what he does!!

I've bought a number of appliances from Leo at A-A, and he's been great to work with. Their prices…read moreare competitive, he's sometimes able to source and deliver items under tight time constraints, and they're local and small rather than some big-box behemoth with terrible practices.

Very honest salesperson! We went in there looking to support local small business with a list of…read moreappliances that need replacing. Get this -- they actually recommended I buy one of the appliance I am trying to procure at AA Kitchen from Costco instead!!! The sales person was looking online to give us the best price on each appliance on my list. However, they cannot match the holiday discount Costco was providing on this one specific appliance on my shopping list! If this is not integrity, I don't know how you define your world. I know other people wrote of them being not very responsiveness. I had a few days playing phone tag with them, too. But, we are near holiday season. We just drove up with our list, sat down, and worked with them in the shop. TL/DR: if you are looking to support a honest, hard working local small business, take your appliance shopping list to AA Kitchen first!

TLDR: Really terrific honest friendly reliable folks that…read morehave served San Francisco nearly forever! Very reasonable repair costs too. We have an old (20+ yo!) Washer Dryer combo, and one day, the washer would not start up anymore. We gave the folks at Parkside a call, and they came out the next day on time to evaluate the issue. It turned out that the circuit board was no good anymore. Even though the circuit board for our machine was no longer in production and no longer in stock at the manufacturer they were able to find me a direct replacement board to complete the repair. Way to go! Its been a few years now since this repair, but our washer/dryer has been happy again ever since! Update: We just called them up for a repair for a gas stove, and since they don't repair gas stoves (only electric ones and most all kinds of washer/dryers), they referred me to another trusted company for that. Verdict: Great folks all. It is so refreshing to have such nice folks out there like Parkside Appliance to help us solve our once-in-a-blue-moon appliance repairs! Highly Recommended!

Helped me fix a dishwasher and made a recommendation for a new one. Easy , no hassle, and…read moreprofessional!

I recently replaced my appliances as part of a kitchen renovation. I was originally thinking I…read morewould buy from a box store, but once I walked in to Cherin's I knew this was the place. All they do is sell appliances, instead of appliances being one of a thousand types of products they sell. As such Raul was super helpful and knowledgeable, he gave me multiple great recommendations. From what I could tell, the prices are pretty much the same everywhere, and it's a pleasure to support a local family run business. My kitchen reno ended up taking much longer than expected, and that was not a problem. Cherin's held the appliances for months without issue. I am not sure that other stores would have been so accommodating. And because it took so long, there was an issue with the rebate for buying several appliances from one brand. Raul took care if it right away and I received the rebate no problem. Big thumbs up!

Cherin's is one of your last chances to make a purchase from a local , family owned business…read more Sure, check around, but you'll find they are competitive. Their "install guy" Carlos is a double thumbs up. Salesman, Bobby Brown, another thumbs up.

Some of the cookwares are good but some of them are way overpriced…read more I have a rice cooker with them. The warranty is a joke because they calim that the products are discountinued and they don't do repair work any more. It makes my expensive cook pot worthless. Just get an instant pot and you can use it for everything.

We've passed by this place quite often. Finally had a reason to go inside. Remodeling kitchen now…read moreso need a new stronger & more quiet range hood. This place, of course, carries only their own brand, Pacific. When you go in, there are a total of maybe 7-8 different models in the store. There are also misc cookware that you can purchase towards the back of the store. The sales lady asked if it was for our personal use or rental property. Since it was for personal use, she only showed us 2 models. I mean, she was pretty nice, but we wanted choices to select from. When we asked to see the others along the wall, she didn't want to show us and just says that it's cheaper models and not as suitable for personal use. Mostly for rental properties where you would replace more often. I can understand that, but since the cheapest of the 2 models she showed us was about $600, We still wanted to see all the options. But nope, she insisted for us not to even look at them. So, in a way, I felt like she was just pushing the 2 most expensive ones to us. We looked at other places after we left there and found the exact models she showed us. It costs less in other stores and we were told that those are older models and there are better newer ones. Why wouldn't their own retail stores carry or show us the newer models?

I have a dual GE Café gas oven/range, and the larger oven stopped working. I called Top Repair and…read morea tech came out to assess it -- turned out the igniter needed to be replaced. He didn't have the part on hand, so I paid for the part and the service call. He estimated 7-10 business days, but they got it in just 3, so my oven was back up and running in less than a week. After he installed the igniter, we ran a test on all the functions and discovered the convection wasn't working. He pulled the stove out, ran a diagnostic, and showed me that the control board was burnt out and not getting power. Replacing it would run $600, so I chose to hold off since the oven itself works fine and I rarely use the convection feature but I'll definitely be calling them back when I'm ready, because a new range runs about $4K and that's not a conversation I want to have right now. Total cost for the igniter repair was $300. The tech was knowledgeable, efficient, and got the job done without any drama. I highly recommend Top Repair they'll get you up and running again without breaking the bank, and the quality of work is top notch.

I don't want to sound too over the top, but Top Repair is quite amazing. Calling a repair person…read morefor any kind of appliance issue can be daunting at best. It's usually something that you need right away, but you don't want to spend unnecessarily. Top Repair confidently walked me through the whole process. They have a very tightly organized customer service response, they use the technology well to respond to quote requests and information calls quickly. Then, for a standard fee, they will come and assess the issue, and then that whole fee goes toward paying for the repair if you choose to use them. The person who came out was the owner, Bagy (BAH-gee). He was amazing. Quickly understood the problem, quoted me the cost of parts and repair, ordered the part and came 2 days later and finished the job quickly. Very calm, cool, and direct about everything. Later, a further issue came up (something we both feared might happen) and he came and did another assessment, fixed some programming as part of the visit, gave me really good options and, if the problem persists, I can call him back, he knows what needs to be done and today's consultation fee still applies to the final job! These guys will not play with you. They will figure out the issue, get it fixed, and be done quickly and neatly. They're in my speed dial now. It's so nice to have someone that I can call regularly for a whole house full of issues.

"Yesterday I came in looking for a refrigerator after visiting several different places, and I'm so…read moreglad I stopped here. I had the pleasure of working with Elliot, who was incredibly helpful, kind, patient, and understanding throughout the entire process. I was feeling overwhelmed and anxious about the cost and making the right decision, but Elliot took the time to answer all of my questions and explain everything clearly without making me feel pressured. He really helped put my mind at ease and gave me the information I needed so I could go home and discuss everything with my family confidently. Excellent customer service and a genuinely caring experience -- highly recommend!

Over the past year, my nonprofit, Rebuilding Together, has ordered dozens of appliances through…read moreHomewise to install in homes all over the East Bay. The feedback that we get from our clients is consistently positive, and the staff support is impeccable.

Long story short, I was forced to buy from another appliance store that wanted my business…read more Backstory: Came in here looking for a washer. Jeff helped me out and I was taken away how professional he was initially. He identified they have stock of the washer I wanted but because of the long weekend we weren't able to move further past the process. He promised to reach out first thing Monday. Monday came, no communication from him, just radio silence. I even gave him the benefit of the doubt and tried calling him and leaving him voicemails to call me back so I could make payment and complete the purchase. I was certain he would come through after how nice and reaffirming he was when we met. Alas, he never did reach back out. I'm glad I didn't do business with them in the end if this is how they handle business. The manager's name is Jeff Stern who assisted me and went silent. Please do better with your next customers.

I needed an upgrade to my gas stove and talked to Ruth this morning. She was incredibly…read moreknowledgable, patient (while I hemmed and hawed over whether to get matte black or stainless steel finish), professional, and very pleasant to work with. She also dicussed current sales so I got a great deal. I immediately purchased a gas stove on the phone primarily due to the excellent customer service. Thank you so much, Ruth!

Lots of faucets and shower setups amenities oh my! Needed to get an idea of how big a tub should be…read morefor two of us to fit - quickly learned not all tubs are created equal! Nice to check out composition too fntubs - stone or acrylic- and not have a ton of pressure from salespeople when we said it was our first look around. Very happy to add to my Ferguson cart at home on my computer and not get overwhelmed. Also, clean bathroom!

I had an excellent customer service interaction regarding a product I purchased online that…read moreappeared to be not working correctly. It was resolved quickly and efficiently. I did need to wait on hold for a bit, but the resolution was worth it.

A shout out to Solame and the gold star delivery and installation team!! This is the second time…read morethe crew have delivered to our third floor kitchen. The first was a dishwasher and now a 600lb refrigerator. Watching the 5 team members plan, site protect, lift, watch all edges, remove the old fridge and bring in the new was like watching a beautifully coordinated dance. They move as one, are calm and so respectful of the high-end finishes in our home. The BSC showroom are well established and appreciated for their appliance expertise, but the removal/ delivery and appliance installation are paramount.

Terrible, terrible customer service. They don't stand behind their warranties and are okay with…read moreselling sub par product. After spending $$$$ you expect some level of accountability. I bought all my home appliances from them and regret it every day. Tom and Iyara were my point of contact and even after repeated requests to fix appliances and take care of their mistakes they declined. Please don't give them your business.