Poor Service and Incomplete Installation - Cost Me Another Water Heater I paid nearly $5,000 for a water filtration system two years ago after my water heater failed due to well water issues. The salesman assured me this system would prevent future corrosion problems with my water heater. Two years later, my water heater is leaking again from the same issue. A different plumber discovered that no sediment filter was ever installed on my well - something he said is typically essential for well water systems. This means the expensive filtration system I purchased wasn't actually addressing the root cause of my problem. When I contacted the owner to express my concerns, he claimed they had properly tested the water and determined a sediment filter was not necessary. Yet when I asked him to make this right, he offered to install a sediment filter for free (a $400 value according to my plumber). If it truly wasn't needed, why offer to install it now? This contradiction speaks volumes. He insisted that installing the sediment filter for free was "making it right," but refused to take any responsibility for the incomplete installation that led to another failed water heater. He also never installed a drain pan under the water heater when they reinstalled it, despite this being standard practice. When I expressed my disappointment and mentioned filing a Better Business Bureau complaint, he became angry and hung up on me. He will likely respond claiming the water heater itself was defective. However, the water heater was less than 6 months old when they installed the filtration system, and it lasted another two years before failing again - clearly a water quality issue, not a defective unit. Now I'm facing approximately $2,000 in costs for a new water heater, sediment filter installation, and labor from a new plumber who has acted professionally and ethically. This plumber also identified errors in how the original company connected everything. He also informed me that what this company charges for annual system flushing is at least double the reasonable rate. In my opinion, this company preys on vulnerable people, upsells unnecessary expensive systems, and charges excessive prices. The lack of accountability and poor customer service when things went wrong has been deeply frustrating. read more

Highly recommend Pure Flow Plumbing! Our well decided to give out on us Friday afternoon. Without a doubt Tyler, Chase, & Angelo came to the rescue and saved the day by installing a brand new well for us. We are very Thankful for these 3 awesome men to get the job done and have our water back and running!! You guys Rock! Thank y'all again for helping us out! read more

We had a late evening overflowing toilet and Pure Flow responded and came right out . Taylor diagnosed the problem and worked hard to fix it. We had to have outdoor plumbing replaced. He dig it out and fix what was poor work by the home builders and was reasonably priced. He was professional and courteous and we are satisfied with the result . read more

My wife and I recently finished the construction of our forever home. We experienced many ups and downs with contractors. Few did what they said they would do. Mike and his team with PureFlow were spot on. They went above and beyond what was expected. Our plans now are to finish a basement bathroom. PureFlow will do that too. read more

We were in need of a new water heater. Pure Flow was a very quick and easy fix. They came out almost immediately and gave us several different option to choose from. Technician Taylor Bridges arrived on time and was very informative and thorough. Also Rhonda at the office was great to work with. read more

My husband called Pure Flow regarding a plumbing issue at my daughter's home. Chris arrived on time and was able to fix the issue in a short time. He was very professional, extremely knowledgeable and highly efficient. We would hghly recommend this company to anyone!!!! read more

Great and knowledgeable staff. Fast responsive. Straight shooters. As an electrical contractor and some one who's been in the business 20 years I can say I recommend them. Shout out to my tech Taylor who was professional knowledgeable and an all around good person read more

Water heater went out these guys were quick to respond and get here and replace it. Mike was very knowledgeable and had me all squared away in no time. They were very respectful and reasonably priced. Highly recommend for any plumbing needs. read more

Excellent service ! Got the job done and I always felt they were looking out for me. Honest and trustworthy ! They will not try and take advantage ! As a contractor myself I know quality people and great service. They treated us great! read more

Due to a booking error from the out of hours booking service there was confusion around the date of service, it appeared to have been booked on two different days. Mike apologized for the confusion and offered to make it right. read more

I am very satisfied with pure flow plumbing. I highly recommend this company the technician named Cory was knowledgeable efficient and very helpful I would highly recommend Cory to anyone that needs plumbing work read more

Had leak in master bathroom, they were quick to locate the leak and get fixed quickly at a very reliable pricing and Angelo was very professional! Definitely will be using them again for and future needs! read more

My toilet flooded on Saturday‍ & I called Pure flow plumbing and they came out and fixed it for me all in about an hour time frame! super fast, reasonably priced & great customer service!!! read more

Taylor frome pureflow came out and did a diagnostic in my water main it needed replaced he even helped me navigate my claim with my home warranty coming 5 star guy read more

Dwayne came out to check my well and was very professional and knowledgeable about well issues. He also was nice to my dog which is very important to me! read more

Amazing customer service, plumber arrived on time and was ready to do work same day. Would recommend Pureflow to all my friends and family.

Pure Flow Plumbing is a great company. They're very professional and I would recommend them to anyone having plumbing issues.

Pipe busted and pure flow was the only company that came out same day! Thank you for the re plumb job that was speedy!

Awesome service! Great technician came out and got the job done quickly. Will definitely recommend. 5 star!