Walked into Pure after searching and talking with a few other granite places. Immediately we were greeted and turned over to sales. The lady who was so helpful and guided us outside to look at the available slabs was knowledgeable, patient and very kind. Once she knew my interest was legit, she grabbed her quote form and asked me questions and provided a rough based quote on information I provided. Little did I know she was the owner. She bought the business 3 years prior. I was already impressed but knowing this was a female owned company held a high amount of influence for me, in my head. They came out and measured, they were here when they were supposed to be. They installed the granite when they told me and their installers worked hard, and fast yet took the time to answer questions as they were installing it. Overall I would highly recommend Angela and her team at Pure as they were top notch for my counters. read more

Poor installation job. Pure Granite buys slabs from the local granite wholesalers, marks up the price, and does installation, so their only value add is installation. My usual fabricator was booked two months out so picked Pure Granite in order to get a rehab to market quickly. Project included kitchen, island, full bath and half bath. No complex cuts or edges. When the installation crew arrived, I discovered that most of the installers were recent hires and only one of the installers had any real experience installing granite. By the time that the crew left for the day, the job was only partially completed and in checking what was done, the full bath install was botched... significantly out of level and not flush with cabinets. I had the crew come back and tear out the bath install. This required repairing the drywall. Once the drywall was repaired I rescheduled the installation for the following week. Monday... no call, no show. Rescheduled for following Thursday and called to confirm for the installation to be done in the afternoon. No show. Installer finally called at 6:30PM to say they were running late... rescheduled for the following week. On the final visit, the invoice that was $1000 higher than what was originally quoted, and included additional charges for the visits that were needed to come back and correct their mistakes. The kitchen backsplash install was never completed. Don't confuse the look of the slabs with the quality of the installation. Granite is expensive and while the slabs might look great, a poor quality installation process will destroy your investment. read more

Pure Granite & Stone - Countertop Installation Near Me - Cincinnati, Ohio

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Would recommend! Installation was quick and easy. From when we ordered and gave the measurements it was only a week or two before installation! Great job. read more

Extremely professional install team - courteous and careful! They installed our beautiful counters with care and concern. Absolutely beautiful job! We would highly recommend Pure Granite to anyone looking for quality countertops! read more

Pure Granite & Stone - Countertop Installation Near Me - Cincinnati, Ohio

Pure Granite and Stone are amazing!! Gretchen and Troy were great at assuring me the job could be done despite the fact that another company said they could not do it because of the built-ins. Cory, Chris, and Logan were excellent installers. Courteous, clean, and masters at their trade. They were very polite around all of my questions and concerns and addresses all of them. The result was all we wanted and more. Thank you Pure Granite and Stone. read more

Pure Granite & Stone - Countertop Installation Near Me - Cincinnati, Ohio

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Outstanding service from the crew at Pure. They were timely and efficient and answered all of my questions. Installation was easy and fast and the price was more than fair. I would highly recommend them. read more

wow they did a fantastic job. they were on time a very professional. granite looks amazing . Highly recommend this company. Installers were amazing. read more

Pure Granite & Stone - Countertop Installation Near Me - Cincinnati, Ohio

I've had a horrible experience! So stressful and time consuming.. first product cracked and we were given a more expensive material to compensate which I thought was wonderful! Then... it all went down hill... measurements were wrong, there's a clearly visible seam in our countertops, I have holes in my dry wall and my kitchen has been in disarray for months now.. I thought our project was going to be completed and wrote a nice letter but I was mistaken! Every problem that occurred ended up being my fault totally! I cannot even get up the nerve to speak to anyone involved anymore! I wish I never started this project! Now come to find out they do not have any more of the material to fix my project and it will cost lots of money to reorder.. we are at a stand still and at an almost $3000 loss! I have so many pictures and documentation that I gave to the owner and still no budging.. read more

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Gave us good price then when we went to pay increased cost. The person to give us updated pricing forgot and then added tile flooring as if quartz. They adjusted price but still almost $2,000 more then written quote. Cuts were off as much as 3/4" in shower which they stuffed with grout. They left a film on floor of tile and told us to clean (because it needed to set). Our plumber said he had to face handles of sink forward because they drilled holes to far to the backsplash and cannot get hands behind to turn water on. Poor communications & Lacks quality installation! This is our 3rd remodel...go to "Mees Marble" use the people they recommend. read more

All the staff at Pure Granite and Stone were amazing!! They were very helpful and did a great job! I would highly recommend using them!

Love the quartz I selected and the guys were very professional and did an awesome job. I highly recommend them. read more

I'm over-the-top happy with my quartz countertops and Pure Granite & Stone! The countertops are extraordinarily beautiful, and they're perfect because Angela allowed us the time to make sure the sample we picked in the showroom would tie all the colors in our kitchen together beautifully. The measurement guys (Cliff and Justin) were top-notch. Cliff said they could probably cut the pieces without any seams, and now that the job is done, that's exactly how it played out. NO SEAMS!! I'm so freakin' happy about that I can't even express it in words! These guys rocked it out. I know that sometimes no matter what they initially say, the process dictates something else, but in this case Cliff knew enough to realize what COULD be possible. That's experience talking, and nothing is more valuable than that. 'Nuff said. The install gentlemen were EXTREMELY professional and friendly in their demeanors. They called to let me know when they were on their way, and the efficiency with which they worked was amazing - all while doing a phenomenal job! The install manager (Chris, I believe) was open to all my questions, and was happy to discuss all the small details. If these counters weren't putting me in the poor house (totally worth it), I would have tipped these guys a fortune! Sorry guys, I'm living slightly beyond my means, but my respect for your work is worth a million dollars! I will mention that you, as the customer, must research and understand terms like "negative reveal." As long as you own that some of the responsibility is ON YOU to understand the finer details of the overall process, you'll be fine. I highly recommend Pure Granite & Stone to anyone out there who wants to end up with an amazing kitchen transformation. We can't wait to show off these counters in a couple of weeks at Christmas dinner! Gonna make everybody so jealous...he he he. read more

Buyer Beware!! Be certain you DO NOT pay this company in full, until they have COMPLETED the project, to your SATISFACTION! DO NOT believe any verbal promises or assurances. Angela Esposito. (the Co-owner/President) will lie to you, in order to be paid in full and then renege on promises to remedy agree upon issues. Do not trust her or her company. I purchased a near $10,000 quartz countertop from her and lied to. Poor installation and quartz countertop was not cut to specs. read more

BEWARE! DO NOT SHOP HERE! My first bad review I have ever written-I will be using letters instead of their names. I visited Pure Granite and Stone and found the perfect slabs(3) of quartzite for my newly remodeled kitchen. "A" (sales associate) wrote up the estimate, which included tear-out and haul-away in the total. I opted to have the full-height backsplash made of the same material per "A's" suggestion that it would be easier and she also said she chose that for her home. Based on my measurements, it was questionable whether one slab would be sufficient to do the job and I expressed this concern. Day 1: "J" informed me that according to the owner I needed to pay an additional $1000.00 to have the existing backsplash removed and hauled away. I called "D" (customer service mgr)because my understanding was that the total tear-out was included in "A's" estimate. "J" said to pay the $1000.00 or I would have to tear it out myself, and that he was caught in the middle. "J" and "M" said they would come back the next day to tear out the backsplash on their own as another side job that had to be kept from the owner. I got a call from "D" that night, apologizing profusely for the lack of communication regarding the backsplash and the discrepancy over the additional $1000.00 charge. He said that he was so upset at the lack of customer service that he was allowed by the owner to provide to me. Day 2: "J" was a no-show. Plumber had to be rescheduled. As "M" was cutting the holes for the electrical outlets in the backsplash pieces, he managed to damage BOTH by making incorrect cuts that would extend beyond the outlet covers. He told me not to worry because the other slabs were at the shop, and that the backsplashes would be redone. I was reassured and I understand that everyone makes mistakes. The project was delayed by an ENTIRE week, during which I was not able to use my kitchen. On Monday, when I asked about the delay I was given the LAST appointment on Friday afternoon with a 2-3:30 arrival window. "J" arrived after 4 pm. They brought in the same damaged backsplash slabs. When I asked what was going on!?, "J" said he was told to just install them and that "M's" solution was to use JUMBO outlet covers, which meant I could not use the custom outlet covers I planned on using. When I questioned why the backsplashes weren't re-done using the extra slabs, it turned out that they both had been sold before it was determined whether one would be needed to complete my project. It's clearly all about making the money for PGS. During the installation process, "J" had to trim the top edges of both slabs to get them to fit. That left LARGE gaps between the top of the backsplashes and the upper cabinets. These are immediately noticeable on entering the kitchen, and will require an additional expense to be fixed. Even with the JUMBO outlet cover, the damage is still visible. "J" was obviously in a hurry as it was late Friday evening. He did a shoddy job on the seam, which wasn't supposed to be there, on one of the backsplashes. As an installer and someone who does this for a living, in good conscience, I would have hoped he could not have left the job like. By the way, I was not consulted regarding the location of that seam, it was not color matched like the other seam was, and I certainly would not have ever put a seam where they chose to. It is extremely obtrusive to the eye. I spoke with "D" the next week about possible remedies for these issues. He offered to assess the situation in person. But the next day he said he would not do that. It was clear the owner instructed him not to help me. He instead told me to text the photos to him and he would get back to me. I sent them over thinking that after he had seen the photos he would try and work towards a solution and would understand what I was going through. But instead he said the photos the guys took are "beautiful" (note: they were taken at a favorable angle so as to avoid showing the gaps and incorrect cuts) and that he was told to tell me this was "industry standard." If I had known that was "industry standard" I never would have gone with that type of backsplash, and certainly not with Pure Granite and Stone. When I asked if there was a way to resolve the situation, his last word to me was "NO." (Silence). Not once did the owner of this small business reach out to me, which in my opinion is completely unacceptable and unprofessional. The only silver lining in this whole fiasco is that I accidentally filled out my second check incorrectly, shorting them $300. read more

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Buyer Beware! Our countertop installation is so bad we were advised the only potential remedy was to replace 2/3 of the countertop with new material. This opinion was given got us by a well respected fabricator.. There are so many issues with the installation, I will only name a few major ones. The craftsmanship was" shoddy", per the several well respected individuals in the industry we brought in. The thickness of countertop is different from right to left of the sink and is not level. The countertop area around the sink rocks up and down, and is also not secured correctly. The sink and cabinets were perfectly level prior to install of countertop. The installers cut up scraps of our new cabinets and shimmed our sink and under countertop to cover their mistake, which it is still not level and looks very unprofessional. We have an undermount sink and the trim on right and left of it, they fabricated, is different in length and very noticeable. They chipped the countertop in several places and attempted to fix it, unacceptable. The installer also told us they didn't have enough material because they measures ceiling height incorrectly and had to scrape to get the last piece on the island, which was left with and edge unmetered and it was too short. There were many other issues, my general contractor made a list of 16 items that were problematic. Obviously, we could have lived with a few, but there were too many to accept as a quality job. It took multiple attempts from my husband and myself to even get a response from Angela, at Pure Granite and Stone. The response was argumentative and insulting, They did not care at all that we were not happy or had issues with their installation. We were told our kitchen was functional and their doors were closed for business so there was nothing she could do. So disappointing, but after reading other reviews, I can see we are by far not the only one who is a victim of this company. read more

Very pleased! We used Pure Granite & Stone for our salon front desk and couldn't be happier! Very professional and on time, easy process!

I filed a complaint against Pure Granite after giving them multiple opportunities to resolve their bad installation and damages they created in my home. The complaint was never resolved however I was able to get multiple contractors to attest to the horrible installation that Pure Granite did at my home. Their installers damaged multiple areas of drywall, my new cabinets and a brand new stainless dishwasher. Their "president" was awful to deal with, she lied to the BBB as well as the Attorney General and never once took ownership of what they did to my home. Their "GM" came to my home once and actually threatened my contractor after they challenged his constant denials of the damages. The only thing they paid for was a blind they damaged that was ripped, this was 6 1/2' high and they still managed to damage it. I have pictures of all the damages as well as the aforementioned attestations from other contractors. Pure Granite has a picture they took that can't be zoomed in closely to see the damages and they conveniently cropped out the window to the right with the blind damage. They did not call me about any of the damages, I found out everything when I got home from work and found even more once my contractors returned to the job and pointed out more in-depth issues, including how poorly the counter tops were installed. This was by far the worst experience I've ever had dealing with any business. They simply do not care about the customer, they took my money and ran. My dream kitchen has been a nightmare due to this experience. The stress they added to my life is tremendous. There should be something less than one star to rate this business and their management. I would never recommend this business to anyone and hope that homeowners that are looking for counter tops steer clear and never have to go through what I did. read more

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Fantastic work! Pure Granite and Stone was so easy to work with and the response time was almost as quick as my install. My new countertops are absolutely beautiful, we picked out a wonderful quartzite from their stock. I'd definitely recommend and use them again in the future!! read more

They were very easy to work with and had exactly what we wanted. Love our new countertops!

Very unprofessional. The employees they have working there, I would NOT want in my house installing ANYTHING! Also I over heard the Lady (Angie) working there say to an employee he "looked sexy with his nipples out". Bible! So unprofessional and DO NOT recommend. read more

Professional, upscale work. The process is controlled end-to-end as they don't use sub-contractors. The lead time is 7-10 days, making it easier and faster than ever to get into a new kitchen! read more

Initially loved the sales team and experience but I've had a poor experience with our final product. We went for their knowledge and their expertise as we didn't know what type of counter top material would work best in our kitchen. Now that the marble is in and though its sealed and we were told there wouldn't be issues after it was sealed, it's way to soft to be in our kitchen! Tons of water marks. Basic oil stains. The "does and don't" of the product wasn't given to us until after installation. I feel we were completely misled! read more

Great installers. Very clean installation with no materials left behind. Offered tips on how to care for new quartz countertops. Took measurements to replace window sill to match countertop. read more

I worked with the team on several projects this year in my family home where I grew up. The results are fantastic, we are all so happy! It was a pleasure working with them. Great team and service! Thank you!! read more

Terrible service. Granite countertop measurements were wrong. They would not revise. They removed granite and took it back but would not pay me back my money. Staff very unfriendly and rude. I will never recommend them and if you guys decide to use them do it at your own risk but you will regret it. Personally I plan to sue them read more

We paid this company to have tile installed. The first tile guy they sent out would come after working all day and work for about hour or so in evening on random days. Immediately we felt this guy was in over his head and began calling Pure to let them know how bad the job was going. They blew us off and kept making excuses. The installer would put up tile that was uneven or wouldn't line up right and have to take it back down and replace it multiple times. At our cost... we had to purchase new tile, multiple times due to this. After continual complaints the company sent out a new installer who "finished" the work. This person grouted tile before we were able to look at it despite us saying not to. Then packed her stuff and was out before we could see it. The job was horrible. Grout all over kitchen cabinets and several places in tile needed further grout work. Plus part of tile completely not lined up and looks awful. Entire bottom row of tile pieced together. Main corners pieced together as well. We had to find a new tile installer and pay additional money for her to fix/finish the job. In addition to money we paid Pure, we were out over 1000$ and still have to pay to have one section completely redone bc it isn't fixable. We just don't have the extra funds after the extra we paid. Now Pure is sending us a bill and threaten a lien bc THEY incorrectly billed us for sink. plus, they have added almost 400$ of addition money for something their tile person ordered that we did NOT receive or use! We just want to work something out bc we are already out so much additional money bc of horrible job they did to begin with and despite multiple calls, we seem to be getting nowhere. Wish could post pics here so people could see how bad job was! read more

If I could give negative stars I would!!! I am not one to review (especially negatively), however, I have had a horrible experience followed by even worse customer service with the owner/manager. She took ownership of nothing and blamed me for all of their many mistakes. They were not on time for any of my appointments for measurements and installations, arriving 8 hours late for one. It was a 9 AM appointment that they showed up around 5 PM and held up my entire day, unacceptable! They charged me hundreds over the estimated price based on incorrect square footage. I ordered and payed for a kitchen sink through them, they took my kitchen sink that was there, and then they installed a bar sink with out communicating the changes to me. I asked for squared corners, they gave me rounded corners. They put a seam in my countertop after I was told that they don't do that. They tried to convince me that seams in their countertops are not a big deal at all and that they do it all the time and that I shouldn't have a problem with it. Then they finally admitted that they messed up my sink and ended up cutting it out and that was why there was a seam. I did not find out until it was installed. They assured me that my countertops would not stain and they stained immediately on the first day of use. They did come out to replace the countertop with the seam and now my cabinet doors under the sink will not close all the way because the sink is getting in the way. They told me that it is my fault for my cabinet size and that they are not cabinet people. They told me they did not realize they were supposed to seal my countertops, and that is why they are staining, even though I was assured they would not stain. They sent someone over to seal them and they are still staining. I am hoping they will come through and make it right in the end and make me satisfied with my final product that I was charged over $3,000 for. But, so far I have been extremely dissatisfied with my experience and the awful customer service. They aren't nearly as worried about addressing my complaints as they are with collecting my remaining small balance, even though they have not completed the job to my satisfaction, or anywhere close. DISAPPOINTED IS AN UNDERSTATEMENT!!! read more

We chose Pure Granite & Stone because we had used them on a small job previously and were very pleased. Not knowing the business was under new ownership, we ordered our Carrara marble tile backsplash and quartz countertops from the new owner, Angela. In talking through the project, we asked if there would be a seam on the countertop and were told a definite "no", there won't be a seam. Countertop arrived in pieces to be seamed. The backsplash is a bigger disaster! It's on a mesh backing with detailed pieces, probably a harder install than your typical subway tile, but they're professionals? Pieces of the tile were left out and filled with grout in many areas. Grout lines are uneven and a half tile missing filled with grout. It's embarrassing! I asked Angela to come and review the installation. She tried to send the general manager instead but did agree to come to our home on St. Patrick's Day. She acknowledged some of our concerns, but pointed out that there is no perfection with tile. She was going to get back to us with a resolution to one of the problems the following Friday. Haven't heard from her! Very sad! read more

Wonderful company to work with. Very professional and a great help when I was having trouble with decisions. Perfect install and finishes.

Pure granite was a company that was recommended by mom who is an interior designer. They were very nice, accommodating, and friendly in the beginning but things did not end up well on a number of matters. The measured and installed our master bath (vanity counter, sink, curb and half wall for our shower) as well as our kitchen counters. The quality of the product is great but they messed up multiple times with incorrect seam placement, incorrect measurements (many of which we dealt with), having to remove newly installed drywall because of these errors, and having to shave off counter corners because of lack of communication from measurer to installer. Our biggest complaint is that they handled the discrepancy in the bill in the most unprofessional and rude manner. They overmeasured and charged us for $155 in additional material that was not needed (which caused them to remove newly installed drywall in order to make it fit) and then charged us the extra $155 that we did not need. We were on a strict budget and when my husband and I asked why weren't notified of the change in price, she stated that they only let customers know of the discrepancy if over $200 (it is clearly stated in their paperwork that they will notify us if the measurement cost difference is more than $100); even though they charged us for material that was not needed. They also stated on the phone that if we did not pay the $155 difference at that moment after installation was complete and installers (still at our home) called the office regarding the payment discrepancy, then the installers were to "rip those counters right out of our kitchen immediately". We also received a text message that stated she was "extremely disappointed in how we had handled this". We have never been treated in such a demeaning manner as a paying customer and urge you to steer clear of this company. My mother, the interior designer, will also not be recommending them to clients anymore as she has learned that they have cause multiple problems for her clients as well. read more