Found this place online. It was less expensive than others. This really epitomizes the saying ,…read more"you get what you pay for". Had a facial. The attendant was out of the room more than she was in the room. She actually took 2 phone calls during my session and 2 other times another person came in the room to talk. Usually your neck, shoulders and décolleté is included. Not so in this case. Usually a hand massage is also included. She rubbed my arms and skimmed the top of my hands. I should have known this was not a class act when she asked for payment up front. The rooms were so small she bumped into the table every time she got up. At one point she half sat on the bed to look at a machine or products she needed. She was not prepared and I laid on the bed for 10 minutes before she came in.

Do not come here! Whether you are using Groupon or not. I purchased a Groupon and set up an appt…read moreshortly after. I received a confirmation email and no further instructions. Upon arrival, 2-3 mins after my appt time the door was locked. I called the number and spoke to a woman who was friendly but had such a strong accent, it was difficult to understand her at times. She explained that she wasn't able to help me for whatever reason; asked me to wait until whoever could would eventually come back. Giving them the benefit of the doubt, I went into my car and reviewed Groupon and my emails to see if I missed something. To my astonishment, the Groupon was somehow already mark as used! Even though I had yet to even step foot in the building, let alone receive what I paid for. I reached out to Groupon and am hoping to get a refund or at least a credit for another spa. This place just feels like a scam! I am extremely frustrated.

The experience was so nice that we booked it twice! Let me preface this review by stating that our…read morefirst visit, Friday, 12/19, was great (4/5 stars). We were asked to pay in advance, which I found to be odd & somewhat unprofessional, but we received our services and we thoroughly enjoyed them. We returned on Sunday, 12/21 and had a less satisfactory experience (1/5 stars). My husband and I were in town for my birthday and I thought it would be nice for us to have a massage shortly after arriving. Sitting on a plane for 2.5 hours can really allow the stiffness to set in and we needed an activity to do until we were able to check into our hotel. This place had great reviews, was affordable, and was conveniently located about 25 minutes from our hotel. I found a Groupon online for a 90- minute couples treatment that included a 60-minute Swedish massage and 30-minute face & scalp massage. When I called them to check availability, I was told to not purchase the Groupon and that they would honor that price ($140 total). We booked our appointment and arrived at the scheduled time. Here's what they did well: 1. Verbal communication over the phone came with a bit of a language barrier, so they followed up via text to confirm the details of our visit. This became doubly important when I arrived in-person because someone different was there and didn't understand what I was saying until I presented the text communications. 2. The room was cozy, inviting and dimly lit. It created an intimate setting for my husband and I to get comfortable in. 3. They surprised us with the use of hot stones, which I didn't think was included. I'd seen the option for that online, but chose the option that included the facial and scalp massage instead. 4. During the facial, they covered us with warm, heavy blankets. We joked afterwards that they sort of forced us to relax! 5. Afterwards, they checked to make sure we enjoyed the experience and were very gracious when we tipped. 6. Also, at one point, lots of hot stones were piled on top of towels on our backs and wrapped up. They stayed there for a while and that was quite lovely. First time I've ever had that done anywhere! What they could have done better: 1. Asking for payment in advance. In reading the reviews, it seems like they don't always do this; just sometimes. That made it feel a little discriminatory. 2. During our second visit, we had two completely different masseurs (my fault for not requesting the same two), one of which was the woman who was working the front desk. She continued to answer phones throughout our entire treatment. The phone was in the room, ringing constantly. She would answer and then leave the room, interrupting the service, and often times leaving the door to our private room open. It was very distracting. We were unable to relax, and we felt cheated out of a portion of the service due to the constant interruptions. 3. The facial and scalp massage was actually a 1-2 minute facial massage followed by the application of a dollar store sheet mask. They then covered us with a blanket and left us in the room for 30 minutes. This felt like false advertising, but it was okay because my husband, who's bald, did receive a scalp massage. 4. The last point leads me to the fact that the service that I received differed greatly from what my husband experienced laying right next to me. His feet were massaged by hand and mine were rubbed only with the hot stones. In our first visit, my masseuse climbed on top of my back and "massaged" my back, buttocks, and thighs with her knees. His didn't climb on him at all. I would've preferred that as well! Lol 5. After our second visit, due to the lack of professionalism and poorly administered treatment, we were not inclined to tip, but we were flat-out asked for one and presented with a case/plea regarding the masseuse that was not answering phones during the service. We were put on the spot and therefore left a tip for only her. 6. That reminds me. After the facial, and I called it before it happened, only one masseuse returned to complete the treatment for both of us. We were cheated! 7. The massage tables are covered with blankets, but on top of the blanket is tissue paper, like what they use on the table at a doctor's office. I hope this is to protect the blanket from all of the oils they use and not for them to continue use of the same blankets with different clients... I knew going into this that it could go one way or the other, but I was truly shocked by the dichotomy between our first visit and the second, which were just two days apart. Places like these are a dime a dozen, so if I were ever in the area again, I'd give a different business a try.

Excellent hot stone and hot oil massage Felt light as a feather afterwards…read more Lilly and as great I recommend!

Visit here often. Always a great deep tissue massage. Very friendly staff and recently remodeled.read more

The massage was great, but the customer experience was odd... we were rushed immediately back and…read moresurprised to see the receptionist was also the masseuse. The masseuse left her phone on the table so it kept buzzing during the massage. She had to run out a few times (I'm assuming to do receptionist duties). It was also odd that she changed the price mid massage and asked for more money. Off putting from a customer experience, but the actual massage felt good!

My wife and I had a great couples massage here. The facility was clean, quiet, and very relaxing…read more The husband-and-wife team was excellent--professional, attentive, and made the entire experience enjoyable from start to finish. We left feeling refreshed and rejuvenated. I will definitely be coming back whenever I'm in Orlando. Highly recommend!

My boyfriend and I went for a 1hr foot massage. We loved the experience. They were very warm and…read morewelcoming, professional, accommodating, and knew what they were doing. They hit all the spots! Would recommend!

I absolutely love this place and I live almost 2 hours south ...however it is worth my stop when…read moreI'm in Orlando and I've never been disappointed with the service or the staff. It may not be a fancy spa atmosphere but i'm not high maintenance. Great prices for the massages and Ialways get the coconut oil and hot stone massage as it is the best experience! Keep up the great work staff!

Therapist was not very good , left the room and the door open 5 times , was constantly massaging…read morewith one hand and looking at her phone with the other. Charged 140 for an hour gave her 160 and she complained, started to take the 20 back .

Called and they said they could accommodate me coming in for a 90 minutes massage…read more I said ill be there in 30 minutes. They said ok. Get there, and then they say they can't do 90 min. Only 60 min massage now. And I gotta wait 15 min. To start. Wth. Then just tell me that on the phone? So I didn't have drive out to u. I could've went somewhere else. Ugh

Coming from out of town for vacation, trying to find a local place for a massage and was lucky to…read morefind QQ Spa just six minutes away from the Marriott Vacation Center!!! Winning!!!!! Small reception spot but you won't be waiting long. I was very lucky to get George. I asked for Medium pressure and he was just on spot with the amount of touch I needed. Most places I know during the massage I know what techniques will happen next. This is the first time I felt like I was having my very first message. Lol! I like how they used hot stone and the warm towels. It was such a satisfying massage away from home. Very clean rooms, nice atmosphere and the prices are decent! They are extremely good at what they do.

Worst massage ever. Definitely felt like my masseuse didnt know what he was doing or like he was…read moreangry and in a rush. The walls were dirty and it smelled funny. Don't waste a dollar or a second going here. Can I subtract and leave negative 1 stars?? DO NOT BOTHER GOING HERE

Horrible massage DO NOT COME HERE!!! I called and told her my upper back hurts and they didn't…read morespeak much English. When I arrived they took me to the room for foot massage I told him it's my back. He then takes me to the other room and does my legs for the whole time I kept telling him it was my back and he would say okay okay pain here fix here. This was not the case. I am not out 80 dollars and my back is still in excruciating pain. I am pissed I complained at the front and they did nothing to fix this.

Went here over a year ago, but it's was my husband's first ever massage and we both enjoyed…read moreourselves so much! Staff were very friendly and the place was very clean. I cannot wait for us to book again and get back there.

I am writing this review specifically to warn other women, because what I experienced at Universal…read moreDay Spa & Massage was extremely inappropriate, unsettling, and unsafe. I came in yesterday around 2:30 PM for a scheduled massage. The business appeared normal at first -- I checked in with an Asian woman at the front desk, filled out the pressure/preferences form, and was taken back to the massage room. The massage began with the same woman who checked me in. Everything seemed typical for the first few minutes. However, about 15 minutes into the session, the woman abruptly left the room without warning. While I was undressed on the massage table, an unknown adult male entered the room and took over the massage. I want to be very clear: I was never told this would happen and I never gave consent for a man to enter the room or perform the massage. I was face down on the table and had no idea who had walked in. I did not even see him until later when I was turned over. The man did not appear to be a licensed massage therapist. He was wearing business attire -- dress slacks, a button-down shirt, and brown dress shoes -- not professional massage clothing. He also wore strong cologne. The massage itself did not match what I requested (I asked for deep tissue) and instead felt like inappropriate rubbing/caressing rather than therapeutic massage work. When I turned over, I was shocked to realize I was completely exposed while this man stood over me fully dressed. I felt extremely uncomfortable and confused, but also scared to abruptly leave in the moment. At the end of the session, while I was still naked on the table, the man asked if I wanted to go next door for a drink. This was completely unacceptable and inappropriate behavior in any professional setting. What made the situation even worse is that after the massage ended, I waited inside because I did not feel safe leaving. When I finally walked out, the man was still outside in the parking lot near his vehicle, watching and smiling. He appeared to leave in an older blue Corvette, which made the entire situation feel even more disturbing, like he may not even be a legitimate employee there. This experience felt predatory and violating. No woman should ever have a male enter her massage session without explicit consent, and no client should ever be solicited or made to feel unsafe afterward. I strongly urge other women to avoid this business.