1. Pure1H2O

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    Pure1H2O

    1.0 (3 reviews)
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    13 days ago

    their machine ate my dollar and didn't give it back, this is unacceptable I needed that dollar

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    10 months ago

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    3 years ago

    I put $5 in your machine. Did not get any change back and only gave me one gallon of water.. fix your machine !!

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    Sparkletts Water

    Sparkletts Water

    1.2
    (278 reviews)

    Purchased this package thru Costco.com years ago. I was renting the dispenser, then after a year,…read moreI purchased it. Then it started leaking, so I complained, they sent a replacement, albeit a newer model, and for 2 months, no rental fee. Then Primo bought them out and now they have no record of me purchasing it, so they started charging me for the rental again. I complained severely enough that they stopped charging rental fee "out of courtesy". I said fine, then after 1 month, they started charging me the rental fee again. Their left arm doesn't know what their right arm is doing. Worst customer service ever. At one point, I asked them to deliver 6 bottles a month to avoid the $14 or so delivery charge, wherein I was getting 3 bottles twice a month. That lasted for one month, then back to twice a month. The company owes me $hundreds, but WTH! I just told them to pick up their dispenser unit now or I will put it on the porch.

    I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

    Pure1H2O - waterdelivery - Updated July 2026

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