We arrived early and waited under the overhang to stay out of the sun. A gruff agent told everyone…read morewaiting that anyone with an 'eleven-something' appointment would be called after 11am and not before. There were maybe 15 people waiting with us. My husband was called for his 11:20am appointment, went in, took a seat and was soon called for his interview which didn't take long. You get your photo taken along with fingerprints. He had to show his drivers license, but not utilities or paycheck stub. Parking is just down the street in a free lot. My husband's approval for an interview came up about 2 months after he initially applied. I was approved to make an appointment for an interview the very next morning after applying and had my interview at the San Diego airport, which we preferred as it was not so far to drive. Making people from north county drive all the way to Otay is inconvenient. They should have satellite locations available. Hopefully if we reapply, we don't have to go through the interview process again. We flew twice domestically where one of us had Global Entry and one didn't and there wasn't much difference in the time getting through TSA, (In fact the one without G.E. was a smidge quicker on one of the legs) so not sure if it's worth it, but we'll see over the next 5 years.

The Otay Mesa Enrollment Center is a global Entry/SENTRI Enrollment Center…read more Pre-scheduling an appointment is required for an interview at this location. The modern building is nice, and the agents there efficiently and securely processed in person applicants. Security made sure visitors had no weapons or prohibited items. Check in was followed by a brief waiting period, and quick processing with an agent. Drivers can use the parking lot by Paseo De Las Americas and Via De La Amistad. There's also a transit stop right by the enrollment center.

I went through the sentry lane with my global entry and registered my truck on the web. Super easy…read more The CBP officer Razo was polite and professional and had me through in no time. This is how government should work. I wish the IRS had their act together as good as these guys!

Fatal servicio horas para crusar segun por falta de personal y hay los ves platicando y mas cuando…read morecambian de turno

I was detain for second inspection on Sunday April 19 when they pass me there take me to the office…read morewith Agent Meza after 4 hours they pass me over to Huerta agent She take my interview by film my declaration was scarrt b usually when they film is bcos they will cancel you documents I'm not resident yet I m on parole advantage But agent Huerta was so nice she even give me a meal and little juice and snack My respect for those agents and great people

Super long lines expect realistically 3-8 hour wait time to cross from tj to USA you will regret…read moreall of it while you wait in line

I see there is no review, and I wanted to write something to help people who need to re-new or…read moreextend their US Visa in Tijuana. First, you need to go for fingerprint. Do not take nothing with you, no bags, no phone, no makeup, no usb, nothing. If you have someone who can keep an eye on your things before you stand in line, better. If not, there is a guy over there who work at the parking next to the fingerprint location. He will keep your things until you exit. This is the guy's job, so I think it is safe. Otherwise, go to your hotel, leave the things and only take to the fingerprints money, the hotel card and the documentation you will need. Then, you have the interview at the Consulate. Also there you are not allowed to enter anything. They made me throw a little something I use to gather my hair. You will wait there for at least 3 hours, I recommend you to have breakfast before. If your appointment is at 10am, you can go before, even 9am will be fine. You will be ask to go through security, then to wait until they call you number to give your paper to someone. Then, you wait in line for fingerprint identification and then, you sit down and someone will call you for a short interview. We were lucky and our visa was delivered the next day, but I can not asure that it is the same for everyone. All the people who I first saw at the finger print I saw the day I picked up my Visa; what makes me thing that perhaps if you are not from Tijauan/Mexico, your Visa is ready right away. If they told you to pick your passport up at 3.00pm, do not try to come before time because they open at 3.00pm, sharp! Besides the regular things your lawyer told you to bring, I recommend you to take with you any documentation you think that might help: marriage certificate, bills, student card, a letter from you employer, last tax paid, driver's license. From there you can return to San Diego through Otay, it is muuuuuuch better than San Ysidro. A taxi from the consulate to the Garita can cost 100 pesos - 10 minutes drive. The same Taxi that took you to the consulate, can wait for you and take you to the Garita Otay. We slept at the Camino Real and was great. Next to the hotel there is a Mall (like UTC), where you can eat, have a coffee at Starbucks and even watch a movie for 4 dollars. We eat a lot and veeeery tasty!!! One place I recommend is Cabanna! I gave 3 starts to the process because it is annoying but very well organized by the personnel out there.

Bad experience, I need information about immigration for my parents. I called number but then…read moresomeone keeps hanging on. Bad customer customer service. I work at a call center we can not hang up on a customer. We provide services so customers expect a lot from us. This is the worst experience. I you are going to hang up 4 times and. Not answer the phone I believe you should get fired.

A little better than other mail services in the arearead more

Great customer service! Awesome because they offer all 3 major carriers, UPS, Fedex, USPS! And I…read morethink there the only Post Office that take Official Passport Photos!!! Which saved me a drive! 5 Stars!

They stole My Package They wanted to charge me $25 to pick…read moreup. Said they would return to sender. And they didn't They know they hacve the upper hand. So Beeare!!!

We have since 2008 with our box, however,, since a couple a years ago, everytime we received a…read morepackage we have to wait more than 3 hours to pick it up, supposly because they have to generate a voucher to advice you that there is a package for you, but if you already know it was delivered or have am email for the confirmation, it doesn't maje sense. Also beware because you never know how much you will charge for their service on recieving You a package, because there is no criteria nor for the size or weight eventhought on the initial contract there is a criteria established. Tenemos desde 2008 con nuestra caja con este negocio, sin embargo, desde hace un par de años, cada vez que recibimos un paquete tenemos que esperar más de 3 horas para recogerlo, supuestamente porque tienen que generar un aviso para dejárselo en su caja donde le notifican que hay un paquete para usted, pero si Ud. ya sabe que fue entregado, porque recibió notificación de la paquetería o recibió un correo electrónico del proveedor de la confirmación, no tiene sentido. También hay que tener cuidado porque nunca se sabe cuánto cobrará por el servicio de recibir un paquete, porque no hay criterios ya sea por el tamaño o el peso del del paquete aunque en el contrato inicial hay un criterio previamente establecido.