The owners are AMAZING!! And so is the bilingual staff. They provide notary and so much more, I…read morewouldn't have my business anywhere else..very quick and efficient and the hours are perfect!

They are indeed conveniently located but I recently discovered I have been getting overcharged for…read morepackages. I've suspected it before but definitely confirmed it very recently. When confronted with their own pricing policy the owner just hid behind the "prices May change without notice" clause. We know customers are entitled to lowest advertised price and this price was within the store facing the customers. Online prices also were the same. There is no mention of weight being a factor as of 6/12/2023 anywhere on the price list and staff and the owner failed to prove that weight is a factor in the pricing model. I did pay for my package as it was a three dollar difference and was not going to leave my expensive order with them but I will not renew my subscription with this company. Given the date and uniqueness of the situation I'm sure the staff will know who i am but will not post my picture evidence so as to not immediately confirm my identity. I did take some to show my bank though. Ofrecen buzones cerca de la frontera y ayuda mucho eso pero recién descubrí que me han estado cobrando de más por recibir mis paquetes. Revisen las tarifas y lo que les cobran.

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.

Always a line. Always short staffed. Forever to get what you need. They seem to lose Amazon…read morepackages and boxes. Bentos lot of Postal Annexes. This is the worst!.

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

I want to use their services but I cannot get an address. I went looking for them believing they…read morewere open, but they were closed. It was late in the evening. I had my work done somewhere else. Actually, it was at a local hotel here I frequent and they made all my copies.

6/2/26 Wow!…read moreAbsolutely WONDERFUL customer service! Not a thing of the past here! From now on this my go-to place for shipping, copies etc. Husband and wife team is friendly, efficient, and honest. Amazed at the cleanliness, organization and calm setting. Fantastic all-around! Nancy

The couple that runs this business are incredible! they are so helpful, they go out of there way to…read morehelp me and my business thrive as well. truly amazing people in the community! everyone ship here!! you'll leave with new friends :) thanks for everything guys!!

La Jolla Mailbox Rentals is one of those businesses that makes a community stronger. Anita is the…read moreheart of it--always kind, knowledgeable and committed to making life easier for her customers. For me, the convenience is unmatched. I can walk here instead of battling post office parking and long lines. Anita has helped me ship everything from simple packages to oddly shaped fragile items- always packed securely with peace of mind. On top of that, her rates are very reasonable -- especially given the time saved, the personal care, and the quality of service. It's excellent value compared to the stress of the alternatives. Beyond that she treats everyone like a neighbor. Whether it's making sure a return credit goes through or greeting you with a smile, Anita brings a personal touch you just don't find elsewhere. It's the reason my husband and I keep coming back after years of service- and why we recommend La Jolla Mailbox Rentals to anyone in the area.

What a wonderful gift it is in our neighborhood community to have Anita because she is always so…read moreknowledgeable, eager to help and consistently follows through with timely shipping of items!!! And, she has mailbox rentals too! A friend to us all indeed!!!

I tried to use this location through ipostal1 for mailbox service. They do not process my mail in a…read moretimely manner. It takes them 7 to 14 days from the time they get something and they do not respond to phone calls, facebook messages and their email address gets bounced back.

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!

Had to get something notarized and this place was efficient and quick. Couple who assisted were…read morevery pleasant. Lots of neat cards, gadgets and services here. Worth the time and effort to come here and even shop.

I came in to drop a package off, that was already labeled. Just needed to drop it off. I asked the…read moreclerk if I may leave the package there, so I can leave. She told me no and to wait in line. How is there 3-4 people :"working", but 10+ people in line waiting at the door? 2 of the workers were just standing there doing absolutely nothing. I was in line for almost 30mins and by the time I got to the front of the line, it was a 10 second drop off. They should have a separate line for quick drop offs.

La de labial rojo y pelo lacio negro yo me imagino que es la duena or la esposa porque siempre trae…read moreun genio y caracter grosero porque la verdad se nota una diferencia entre ella y como se comportan las otra ninas. Me ha atendido unas 3 veces y la he visto atender a otra gente o estar ahi cuando llegan clientes y ni los buenos dias da. Siempre que me toca a mi me da uno o dos paquetes y se hace como que no hay otros, siempre le tengo que decir creo que te falta uno o dos paquetes y me dice ah en serio! la ultima vez que me toco me dijo "ay es que no lo encontre" umm y porque no dices nada? le tuve que decir que dar yo el numero para que fuera a buscarlo otra vez.