My favourite location for Purolator. They are equipped with self service printouts and staff usually are very helpful. Could be better with the service hours especially on Sundays and opening earlier. read more

Worst courier service company. They expect me to drive 45min to get a package from their depot? If you can't deliver DON'T TAKE THE JOB PRETENDING YOU'RE DELIVERY SERVICE! read more

Purolator has got to be THE worst courier company, hands down! We ordered a gazebo from Rona on a Sunday and it said it would be delivered 5 days later on Friday. The gazebo came in two boxes, we got one box with the roof pieces on the Friday as promised, but not the larger box with the rest of it. When I called Purolator, they said it would be delivered the following Monday. It never came on Monday. I called again, they said it would be delivered on Tuesday or Wednesday. Again, it did not come as promised. I called again on Wednesday, I was assured that they noted in the delivery instructions for it to be delivered the next day on Thursday. Surprise! It didn't come. By this point, this box has been with Purolator for almost 2 weeks! I called again, spoke to a manager and she agreed that this was taking an abnormally long time to be delivered, but said there was nothing she could do. I asked if they were prepared to compensate me in any way and she said no. I was told that I could pick it up from their depot. Seriously?!? So I did just that, because for the second time, I had people organized to come and help me put it together on Saturday, so I ended up arranging for a friend with a truck to pick it up for me from their depot. So Purolator got paid to deliver a package that I ended up having to pick up because they couldn't be bothered to deliver it. read more

Another ninja delivery by purolator. Was home all day. Received one package of two. The second package was taken to a depot because I was not home. Doorbell camera doesn't show a second delivery attempt. If the drivers are that inept maybe try another job. read more

ABSOLUTELY THE WORST COURIER EVER!!! I got my delivery scheduled for this Friday and was constantly checking the delivery status on their app and waited for their delivery to come until 2:00 PM today. I thought they would at least call me or knock on the door to notify me that the package is delivered and have me sign it, but I didn't even receive a single call throughout the whole process. Their app also do not offer any real-time tracking features so how am I supposed to know when should I be at my doors and wait for their drivers to come to deliver?! I cannot just stand in front of the door the whole just to wait for them ehh??? Terrible experience for me and will never choose their service again in the future read more

Sent a parcel and they lost it.inquired about it and they wanted to know the "number to where the parcel was going". Explained I didn't have a number and then they have not called emailed or anything since then. They have no initiative to find my package very disappointed and upset $300 package gone missing. Would not recommend them ever! read more

I think this is probably the worst company I have ever had the misfortune to deal with. The staff have zero customer experience. They are rude and obnoxious. I will go out of my way to highly discourage my family and friends from using Purolator. Do better read more

Watched the deliver driver run to my door with the notice, run back and drive off now I have to go to the other end of town to pick up my package, what is the point of delivery if one still must go and get it read more

If I could give a 0 I would called for a time sensitive pickup the next morning in a 2 hr window No show.....no tracking on the number given Called- could hardly understand the guy Told I have to make another pickup request Didnt care that it was time sensitive lab tests What terrible service! I'll drive and drop off What else can you do with incompetent people read more

DO NOT USE PRUOLATOR!! Worst delivery company in Canada. Purolator is honestly the most infuriating delivery company. The issue is not with the people who work there, but with the way the company itself is setup. It is basically impossible to find the direct phone number to your nearby location. I actually had to go in person and the representative there apologized and explained their system is simply setup horribly. They were nice enough to offer their direct phone number so I would be able to contact them for future needs. I ordered something on Amazon (who have been instructed NOT to use Purolator) and the instructions clearly state to leave my packages at my door. Yet again, Purolator has not delivered my time-sensitive package which was over $30 delivery charge. I don't understand why they won't follow simple instructions!? I go online and Amazon says they will attempt to deliver again, well guess what, people work 9-5 so I won't be home and of course they will not leave my package at my door as instructed yet again. I called the nearby location and they said the driver still has the package on the truck. I ask if they could please let the driver know to bring it directly to the nearby location, so I could at least pick it up tomorrow after work. They have no way of contacting the driver. Seriously!!? This is complete garbage!! Such a useless service when packages don't actually get delivered on time!! It is honestly no shock that my local Purolator has a 1 star review on yelp. Worst costumer experience ever!! read more

Delivery person never rang the doorbell and claimed we are not available. No notice was left. We did find an unwritten notice in the middle of the road, all wet. read more

Many fake delivery attempts, over the years. Today I was looking out the front door when they said they made the attempt.

There Virtual Assistant is not useful at all and what you see online is repeating Also waiting on call for agent is more than 1 hour When I called last night an agent told me to call tomorrow and now waiting more than an hour. Further waiting for a package where should be delivered yesterday and no update after Nov 22 as "at. Nov. 22, 2025 - 1:10 a.m. ETOBICOKE, ON Departed sort facility" read more

VERY VERY BAD SERVICE always delaying my packages 3 weeks later than the scheduled day, and then never deliver, then send it back to the sender. They're always very stressful and NEVER efficient. This has been repeated, I'm just fed up. read more

Puraltor has been an absolute nightmare from start to finish. My package was "delivered" on a Friday while I wasn't home, and they didn't leave a note, a door tag, anything. When I checked online, it said I needed to request another delivery attempt, something they should already be doing without me having to chase them. I called that same Friday and arranged for the package to be sent to a pickup location instead. Apparently, they don't work weekends (convenient), so I waited until Monday... only to get an update saying they suddenly needed an "address correction." My address was already correct, so I have no idea what that was about. I called again Tuesday, went through the exact same information I had already given them on Friday, and thought it was finally sorted out. The next day? Another update saying they needed an address correction again. I called Wednesday and was told they still "haven't gotten to it" and maybe I'll have my package by the end of the week. So basically they've been sitting on my package this entire time and it has taken them over a week, with still no guarantee, to complete what should be the simplest task imaginable: dropping it off at a pickup location. This has honestly been the worst delivery service experience I've ever had. read more

THE ABSOLUTE WORST!! The drivers don't even attempt to do their job! You will get an email that its "on the truck to deliver" (After being randomly delayed for 2 weeks when no other mailing service is). Once it's on the truck they won't even try to deliver it. They don't ring the buzzer. They don't knock. They lie and say "Attempted Delivery" when they didn't attempt to do anything and just drop your package off somewhere random. Amazon, FedEx, Wayfair, ect ect all manage to ACTUALLY deliver packages. How is Purolator so completely inept?? AND they are owned by Canada Post?!?!?! Not even BBB accredited. read more

They only get one star because I *have* to select a star. I try to stay away from the drama of leaving angry reviews, but after multiple failed deliveries from Purolator I feel strongly about sharing my experience. My fiance and I both have experienced, on multiple occasions, Purolator leaving a "sorry we missed you" slip. The reality is, they simply did not knock or ring the doorbell. Every time that this has happened, we have been home (my fiance works from home...), and every time we have had to go and pick up our package ourselves. Most recently, they are sending me to a pickup location a 40 minute drive from my house, despite there being a Purolator depot a 15 minute drive from my house. Same-day solutions are completely off the table for them. Unacceptable service. This company has a fear of doorbells. Avoid them if you can. read more

They never try to deliver packages and default to pick up at location. We have a 24 hr concierge and there was no delivery vehicle on all the occasions when they mentioned that the receiver was not available. no call, no slip. read more

I literally watched the delivery driver walk up to my apartment building without a package in his hand, write a note and post it to my door not even once attempting to ring the buzzer and walking away with a notice on the app saying "attempted to deliver but no one to recieve" I took the day off work to be able to recieve my new phone, and now they are saying I have to wait 6 more days before the earliest delivery or pick up from a location 1hr away. This is a fraudulent and untrustworthy company and any company that chooses their services is doing a serious disservice for their clients as I will not order from any company that uses this service. I returned my phone and have decided to cancel my contract and use a different phone service because I am so upset with this behaviour. read more

Slightly better than their parent company Canada post but not by much. This company is overwhelmed by many Canada post strikes and can't make a delivery on time if their life depended on it. I've had multiple packages delayed many times....always 2-7 days past estimated delivery "even when paying for express". I wish my vendor would use a reputable company for their products instead of this "you might get it, you might not" company. read more

This company should not be in business. Maybe they are trying to be like the Governments in Canada?? I am the same as the other 6,000 plus reviews on trust pilot with a rating of 1. It should be Zero but you don't have that option. In my case my package is 50 inches in length. The staples people said the driver that goes there will not take anything over 48 inches so I called for a pickup. Everything was supposed to arranged for next day between 8am and 5pm. Nobody shows up and the customer service person said it wasn't picked up because it is oversized?? After 1 hour on the phone with Purolator they decide it is not oversized and will be picked up on Monday???? Date of experience: July 04, 2025 read more

In October shipped an item from Canada to the US in a small box that contained a very small lampshade. It was supposed to be a two day shipment turned out to be a four day by the time it arrived. It was already too late no longer need it then in December just got a second bill for brokerage fees that was two times more than what the value was worth. I have shipped in the past with FedEx never ever run into these problems. Stay away from Purolator. read more

Much like most reviews here, I have to say that the service at Purolator is horrible. I received an email stating that my package was delivered but wasn't. I called the company I made the purchase from and they confirmed that the package wasn't delivered and is in fact at the pick up location. Apparently, the memo said that they had made an attempt which isn't true and I had made special arrangements to work from home to accept my package. This isn't my first unfortunate and frustrating experience with Purolator and it's too bad for them as I can see why people have lost trust and confidence in this company. read more

My parcel was dropped off at the very end of my driveway next to a busy road where I assume it was promptly stolen. You can't even see my house or yard from there. I filed a complaint, of course, and was told that since that is my address? I am out of luck. Pure laziness on the part of the driver. We have never ever had a parcel dropped off there before. read more

Today is my 4th time with delivery via purolator, and 4th time in a row they ''attempted delivery'' and ''missed me''. I got no calls, no buzzing at the door, no notifications, nothing at all. Now they are showing that they'd deliver the next business day, but there's anything I could learn from previous times, they would change the update randomly that the package is shipped to the pickup facility. read more

The drivers are too lazy to bring up packages and knock on door. These morons lost a certified document that I paid a high fee via ontario government to send. I spoke to a supervisor twice who was rude and unpleasant. They deserve to go bankrupt read more

Extremely disappointed with Purolator's service. My delivery was marked as 'attempted,' but no one actually came to my door. I was home the entire day and never heard a knock, doorbell, or saw any notice. This has happened more than once, and it's very frustrating to deal with inaccurate delivery updates and wasted time. I hope Purolator improves their delivery accuracy and accountability. read more

Worst delivery company. My order hasn't been fulfilled properly. The driver left a note with a pickup date, but when I came the next day, the package still wasn't there. Now my order seems to be in limbo. read more

Since my previous review, we have had several packages delivered by Purolator. Although they're still commonly a day or two later than the shipping advisory, they do turn up. While it doesn't negate the appalling lack of service we received in August, I do think it's worth pointing out that Purolator has delivered several packages recently without us needing to track them down. Also, the packages are never damaged. I still have reservations, but they're improving in our area (I think). read more

I cant stress enough how much u guys suck. also your drivers suck. they make bare minimum effort to get a delivery to a customer and then which it takes us more time and money to get the parcel. i hope you guys go bankrupt. u really are the worst. i'm embarrassed for you. read more

My package bounced from province to province. Waited 40 minutes on the phone to speak with an agent. They don't offer the good service they once did. read more

I don't know how this company is still in business! The only explanation is the strikes at Poste Canada. I will not buy anything online if the seller ships via Purolator. I'm sorry, i know it's a Canadian business, but it's so, so bad! I subscribed to SMS notifications, I received emails; I asked for a specific delivery date, they delivered a day early. I left instructions to call if there's no answer at the door, they did not call. Their customer service is a joke - inept AI assistant and non-existent people to interact with. Avoid! I hope retailers would not do business with this company! read more

They are legitimately the WORST delivery service of all time!!!! Not once have they even attempted to get my attention when I very clearly was at home!!!! I'm always chasing after them in the driveway and they keep driving! Submitting complaints is even worse! Their "customer service team" is equally as lazy as the drivers!!! I despise them!!! read more

Horrible service. Both in non-deliveries (say they don't deliver to my rural area, but send a picture of my house with "undeliverable" in the comments) horrendous communication, and customer service does Not answer their phone. Wait on hold, told 45 minute wait, 45 minutes later told 45 minute wait. Drop parcels off at a location which they don't tell you where, then only give you 5 business days to pick up. If you have the time to be detective or are very lucky, you might be able to pick up your parcel you PAID to have delivered. read more

Purolator is totally unreliable and sublets to other unreliable carriers. Amazon is using them. I am rethinking my Amazon subscription

I wish I could leave a negative star review. I called Purolator to have a very important package delivered. I checked to make sure they could have it there next day. I paid $112 for a 1 pound package. My shipping receipt says delivery 24Oct25 by 10 pm. It's Monday the 27th and my package has not arrived. It was time sensitive. They advertise 24/7 service, which they do not deliver. I spoke with a CSR, they were rude and unhelpful. I spoke with a supervisor, Lana, she doesn't seem to understand breach of contract. Then I got sent higher up, to Dan. Dan was short and condescending. I will NEVER use Purolator ever again and will pass on my experience to everyone I can. Absolutely pitiful. read more

if I could leave no stars, I would. Purolator is the absolute worst in every way! Without fail they will say they "attempted delivery" but this is completely false. I live in a building where the door code rings to my cell so if they actually tried, I'd know. Instead they leave a slip and make me do their job for them...and have to pick up my package at a depot. it defeats to purpose of home delivery, no? When I call the company to raise a complaint (always the same issue) they give me the same song and dance but nothing changes. They tell me they will put in a complaint and will get back to me with the outcome. I have called multiple times with multiple different deliveries and not once have they contacted me back. Absolutely terrible customer service! I just had this happen again yesterday. I received a text saying they "my package was available for pickup" and when I got home a slip hanging in the mailroom. No call made to attempt to enter the building. It doesn't take a science degree to look at the name or unit number and look it up on the enter phone! The excuse Purolator gives is, "the buzzer code was not listed on the package". Some retailers do not allow for this information to be added in their mailing information, otherwise I add it. This company is absolutely useless - of I had the choice I would never use them as a carrier. read more

They lost my package, sketchy story, I think it was stolen. Still awaiting my refund. Never paying them a dime again. The cost of shipping as it is was ludicrous. The tracking info they sent me turned out to be completely off. I went out of my way to pick it up where it was said to be, it was not there. Bullsh*t service. read more

If I could leave a review of ZERO, I would. This is the worst delivery service I have ever used! They said they attempted delivery but nobody answered!!! I was at home about 6 feet from the front door throughout their time frame. It just snowed and there were no tracks in my driveway. I am disgusted that they lie so freely and without consequence. When I called to complain they hung up on me! read more

Sent a parcel, paid for 2 day express as it was time sensitive. It has now been 8 days and the parcel still hasn't arrived. Will never use Purolator ever again read more