Don't bother trying to have your things delivered cuz these guys are so incompetent that they fuck up you address 3 times even when it was clearly stated from the beginning, sending some stupid email about updating my address. I even tried calling directly do you know what the wait time was almost an hour and I still couldn't get in touch with anyone, I am so livid and it's been 3days since it's said shipment out for delivery. Yuck. read more

A sensitive company delivery, originating from Calgary, Alberta, January 7 11:56 am, destined for Edmonton, Alberta (300 kms), has still not arrived at its final destination as of 1:33 pm January 10. Furthermore, the Purolator delivery truck was spotted outside our address (final destination), on two different days. Each time, slowly driving by the address, then leaving the neighborhood, only to receive a notification later... 'Weather Delay: service will resume weather permitting'. It should be noted again... the delivery truck literally slowed at our address, then vacated. It should also be noted that the weather in Edmonton for the last 3 days has been perfect! No rain, no snow, no wind, no sleet! ZERO Stars!!! But I have to put one to continue with review! HORRIBLE service! No one there knows what's going on! Online Chat is garbage! 1 hour 45 minute on hold to talk to a human that knew absolutely nothing!!!! I will NEVER EVER use purolator again! Amazon, FedEx, UPS, and Canada Post is making deliveries every single day in this neighborhood! What's your real excuse Purolator? read more

Maybe I've just been lucky in the past but wow...it pains me that a package I ordered decided to ship with purolator. To start, the website tells me that my package cannot be delivered because the address is incorrect (when in fact it is correct...). Apparently they can't read the suite after the address so it's "incorrect". No problem, I call to update the address because the chat bot does not seem able to help..(wait time 45 mins+). That part didn't even irk me. I give them the same address with the suite number at the beginning. The next day the package says it's out for delivery...the package does not arrive, tracking on the website says the address is incorrect. Chat bot is not helpful again...I call with another 45min wait...the agent tells me she has no idea why it was out for delivery. Apparently there is a backlog at the depot and they haven't processed the address change yet. She tells me someone will call me back to give me an update and/or email me. None of those things happen. Instead the tracking site says "delayed due to weather"....I live in the same city as the depot...there are no weather issues, not even rain. A few days later I call - since there is no eta for my package to arrive. Everyday the website says the updated address is in progress. It's been 10 days since the package was first out for delivery. I leave town for two weeks now and am going to miss the return window should the items ever arrive and not fit. I called one last time as a plea for help telling them I'm going away and their advice was to check the website for updates and that they cannot provide an update. Big sigh. read more

Every single time I purchase something online and the deliver service is PUROLATOR I face problems. They are absolutelly disrespectful, they leave notes with not even trying to reach us. My appartment has a 24h Concierge and they have the courage to say that no one pick up. WE'RE IN HOME TODAY AND THEY JUST LEFT WITH NOT EVEN A CALL. I had problems when I purchase item from Bestbuy, from London Drugs, from Amazon.ca, and I'd never even even in a glicth of mind recommend this company to no one. They cheat on you, lie about delivers and the customer service is just the worst I ever saw. DON'T USE PUROLATOR. read more

We ordered an item from Amazon, May 24, 2023. Never came. Then June 27, Purolator said they already delivered the item. No, not true. It was a False. delivery. Prior to June 27, Purolator claimed they delivered but they said we provided the wrong address. False. Then they said they kept coming and the address was still wrong. False. Then they said they left the package in the building. False. Everything was False. Amazon refunded us. But till today, Purolator kept stating they delivered the product but the address is wrong. False.False.False.False.False.False. Their chat line is useless and the phone wait time is up to 45 minutes. We asked Amazon to never use Purolator for our office deliveries. read more

Wish I could give then no stars honestly. Could not find my address. I called to provide more details, they said they were coming the next day and they'd call when they get here. Guess what they didn't do... Call or ever get here. They just mark is as address not found. Sorry ur delivery people are lazy and don't want to do their jobs. Its ridiculous. Worst delivery company BY FAR. read more

It is the worst delivery company EVER Avoid, avoid, avoid PUROLATOR by all means! Liars. Not even trying to deliver. Only stupid excuses. 6 days passed, and I still haven't got my parcel, it shows that it is in a city without any movement. I have been calling every day to inquire as of why it's not delivered. No help from customer service either. Only promises. VERY FRUSTRATING If I could, I would give them 0 or negative rating. read more

Purolator is absolutely horrible..I have had so many packages delivered through Amazon and they are never here when they say they are going to be(always an excuse)..I called Amazon and told them from now on if my packages are going to be delivered by them..I will he canceling my orders..Intelecom Courier are absolutely the best..I have never had an issue with them and they are here when they say they are going to be.I had to give a star but I didn't want to give purolator any read more

If I could select a zero I would. Purolator is on the same level as Canada Post. Every other shipping around here is great. I wish they would specify when Canada Post or Purolator will be the shipper and I would purchase elsewhere. read more

Needing to send something off to mainland China, I ended up here. The clerk at the desk was extremely helpful, and explained to me how I needed to do this. I'm a noob when it comes to international couriers to a non English speaking country. I got a way bill in the morning and filled it out. I ended up having to do two addresses, one in English and one in Chinese. The way bill with the tracking number was in English. I scribbled the Chinese address on a plain envelope, which they take to tape to the other side of the document envelope. http://www.yelp.ca/biz_photos/purolator-vancouver?select=UOEGMp9Gul0k71LDycf24A#UOEGMp9Gul0k71LDycf24A Got here at noon to send it off. In by 3PM, and you get 2 day service. Pro tips: FedEx does not deliver personal items. They do only business to business. UPS was too expensive. Funny thing is, UPS is Purolator's ground partner in China. UPS will deliver it, at a lower rate by going through Purolator. If you go through UPS it's more expensive! Go figure???? I found this out as I was at the depot paying for the shipment. read more

Purolator - Couriers & Delivery Services Near Me - Vancouver, British Columbia

There are easy ways for companies to determine if their drivers are attempting to contact or deliver to customers, but Purolator obviously doesn't use them or doesn't care if their drivers are negligent. The fact that their automated system or whatever they use, claims that delivery was attempted is aggravating. I would prefer a text saying: "We can't be bothered." read more

I received a tracking number for my online order in Feb 2024, but the tracking number was show my package was delivered and arrived in Aug 2022 in other province. Called them and the tracing department responded that the package was delivered in 2022 and that was all the information they got. Package is now gone through time travel, never received. read more

Purolator is worst company by far, Delay and lost package is their them. Estimated Delivery Date Wed. Sept. 14, 2022 Delayed in transit due to missed connection read more

The worst ever. The driver does not ring the intercom, simply place a notification that he missed the recipient. How I know that? because I was at home, next to the telephone for more than 2 hours since I received the email notification, refreshing the status screen every 30 minutes or so, only to find status update, missed delivery. The worst part, is that they ask you to pick it up from the depot in a different city, although, they have locations in the neighborhood. It does not make any sense. The one star is because they attempt a redelivery. Although, this was already the second attempt and they did exactly the same thing. read more

Purolator is useless, they never delivery packages. I always have to go to the depot and pick up items

I wish there was a zero star option. They don't deliver. They don't even remotely try to contact you. I stayed at home to get my WFH equipment and I was constantly refreshing the tracking web page as I was confident they won't call/buzz, based on experience. Within 2 minutes the status changed from "on its way" to "can't deliver". I called, of course they were closed because it was after 6 and I couldn't talk with anyone. I posted my complain on Twitter. In the working hours they replied to my tweet and apologised, asked me to send the tracking number. I told them I already picked it up from the hub, I also sent the tracking number to them, hoping they can see what's wrong with the delivery person on this route that they don't complete the deliveries. They got back to me saying "your package is available to pick up, we can also redeliver". Ain't it absurd? Their systems are not up to date that the customer rep couldn't see I already picked it up, and they also failed to read a simple text message and notice I had already mentioned twice that I picked up the packages, and she checked the tracking # to give me status? I could do that myself! In fact I was doing it every 2 minutes on the delivery date! I wonder how they are staying in this business. Literally no one is satisfied with their service! read more

Update on the worst delivery service in BC: I bought a TV on Best Buy, on Dec 12th. Purolator picked up the TV on Dec 21st to deliver it to me. It's Jan 10th and I still haven't received the parcel. I call every day to Purolator customer service, I also used the chat system and this is the second google review: so far, I took another day off today to be at home for the delivery (as the tracker and a purolator agent, confirmed that the parcel was delivered today. It's 3 pm, and I just called again... the TV is NOT being delivered again!!!! And Purolator can't provide a delivery date. Apparently on the last delivery to my town, there was NO SPACE for the TV... I wasted 4 days off waiting for the delivery to happen... I'm trapped in this situation. DON'T USE THIS SERVICE. It's a real nightmare. read more

On going weather delay. No bad weather for weeks between where I am and where the package is. They finally admitted they are just backed up. They lied and put weather as that is out of their control. If you can't deliver on time don't make up excuses!!! read more

These guys must hire the dumbest delivery people available. I bet it's part of the screening process to show up to the interview hours late and not be able to find the entry to get in. I mean holy shit where do you find these incompetent people? Why can't I select 0 stars? read more

How this company is still in service is beyond me and why I have to give them even 1 Star makes me shake my head. How this company provides no service is exactly what I found out and does not appear to care. A company over-nited me a envelope on Wendsday the 8th to be delivered Thursday Morning the 9th containing a very large check. When not delivered Thursday morning I called at 1:00 PM to be informed that the driver could not figure out a simple address which was correct on the waybill - and would be returning it to the depot - I asked that he deliver it to me and confirmed the address only to be told they had no way to contact the driver ?? In the coach and buggy days I would accept this answer - but not in todays electronic world and asked to be transferred to a supervisor - again on hold 20 minutes to be told that that was there system and they would do nothing about it?? It is now 7:37 PM Monday a full 5 days later and no sign of it. I have again phoned customer service now for a total of 3 times with up to a 45 minute wait and they advise me that I might see it Tuesday - but no guarentees. They do not know where it is but thinks it is in Langley Depot - the attitude is well thats too bad and that is the way it is - no concern see the attached screenshot as it explains it well. If you want a lesson in how not to run a business - this is the company - if you want your delivery - this is not the company. read more

Purolator - Couriers & Delivery Services Near Me - Vancouver, British Columbia

If I could give ZERO stars I would - they don't buzz, they just put the ticket on the door and leave. Tell me to pick up parcel at one location and its at another. EVERY SINGLE TIME!!!! The worst. read more

The worst delivery, totally unprofessional, unethical, dishonest, and irresponsible! Driver does not even "attempt" to deliver, but once left a "we-missed-you" pick-up note on our door, and once even did not stop by but the tracking showed the driver came twice that day and claimed "receiver not available!" That's an unabashed lie as during the holiday season in the pandemic we are home 24/7! They dared to claim "receiver not available" and then asked us to pick up 8km away! This has happened multiple times and we are done with Purolator. Whenever we order something online we would make sure that the vendor does not use Purolator! read more

I would give the company negative stars if I could I really can't understand how they are still in business gong show trying to get my package that was supposed to be delivered instead of it being left at the depot 6minutes away where the note said it would be available for pick up it is somehow 30minutes away. Impossible to get thru to customer service I hope the company tanks so i never have to deal with them again. :) pooh read more

WORST POSTAL DELIVERY SERVICE ON THE PLANET. They will take zero responsibility for their poor treatment of packages. They delivered my package looking like it got trampled by elephants. I filed a claim for the damages, and they took a month to respond. When they finally did they had me fill out an elaborately long questionnaire, then denied the claim saying the item didn't qualify for coverage. I then pointed them to their terms stating it was covered. They they replied and said they had to deny the claim because it wasn't packaged properly. I sent more picture demonstrating that it was packaged properly, they then replied saying it was actually an item that is excluded from insurance. It became obvious their goal was to avoid covering the damages and after reading other customer reviews who went through the same thing and got nowhere, it became apparent I was wasting my time. DO NOT USE THESE GUYS! YOU WILL REGRET IT!!! read more

Zero respect for customer's time! I wasted an entire Saturday waiting around home, making myself available to receive a package. I could have been doing a million other things, but I was eager to receive it. Hours and hours go by and finally I check the front door and see the "sorry we missed you" paper slip. Bullsh*t! You never even tried! So not only did I waste my entire day, now I have to drive down to one of their depots and pick up the package myself. This company and their drivers have ZERO respect for your time. read more

Zero for customer service. No communication. What's the point of getting things shipped if there not going to contact the customer and just expect you to come pick it up. Try and use any other shipping company read more

god why do i even need to give them 1 star - this company and their service sucks - 6 days to overnite a envelope from regina sk to langley bc - attitude of all service representatives sucks and they do not care. called them at 1:00 pm after doing a track as my envelope never showed up and they informed me that they had no way to contact driver to deliver it and it had to be returned to their depot to have a new address label put on it?? the address they admitted was correct - the drive just could not figure it out?? now i know why i use fedex and should have asked the sending parting to do so - will make sure never to use them or never have another party use them read more

Purolator - THE ADDRESS WAS CORRECT THEIR DUMB DRIVER THOUGHT IT MUST HAVE BEEN A 75 STORY APARTMENT IN LANGLEY ??? - Couriers & Delivery Services Near Me - Vancouver, British Columbia

Terrible service give you date that it coming the when it doesn't show they do nothing they don't update the tracking nothing don't use them ups is the best read more

Worst service ever. I sent a shipment from Canada to India. At the time of sending the shipment, I was never told about a customs fee which amounts to 300$ for a 1 LB shipment size. Beware before sending any international shipments with this company. The customer service is BAD, no ownership, they just redirected to a 3rd party company to deal with customs. I would give negative stars if Yelp allowed it. read more

they lost a package a year ago. Another was delayed a few months back And now my package is delayed for weeks aaaaand they want me to pick it up myself. they SUCK. read more

The ABSOLUTE WORST service ever!! I have never experienced such lazy courier delivery people. The delivery person came into the building but chose to leave a note LYING which said "attempted delivery". I think they forget we all work from home now and I was tracking the delivery waiting for it to arrive. But Purolator drivers couldn't be bothered with deliveries yes? Their time is super valuable. Customers can go take a hike. To add to my fury, its Friday and I don't get to pick up my package until Monday. Great going Purolator. YOU SUCK! I'm so mad I specifically made this account to complain about them. Location - Vancouver, BC read more

Not the first to make a posting about a driver that doesn't bother to even come to the door, yet claims they made an attempt to deliver. I was literally 2 meters away from the door ALL MORNING. It was a Friday, nice sunny day, Driver is thinking, why bother even bothering to deliver , they get paid either way, hit a button, say you tried to deliver LOL and get off early to enjoy the sunshine. NO notice on the door(management never bothers to check , they are a joke) Drivers run purolator apparently, management similarly is sleeping the day away on regular basis, from so many of this EXACT same complaint being posted all over Yelp, and many other places. It would not be hard to track this, IF management cared. The call center would just have to ask if a notice was left, drivers could be flagged. But you know it's sooo much easier to just sleep the day away at the office. I waste my time calling to get delivery "re-attempted" LOL they never attempted EVER to date.. So she scheduled it for the next day they can, wait again around all morning. NOTHING!!!!!!!! Said it was "On vehicle for delivery" ends up being dropped off for "Shipment available for pickup' NO ATTEMPTED DELIVERY!!!!! So great for the drivers, you can just slack off pile up a bunch of packages that you don't feel like delivering, then you get to just dump them off at the depot. AHHHHH yes another easy day in the life of a purolator driver. It's not like they have to actually prove they posted a notice of a delivery attempt on doors, management never checks. So much sunshine, maybe take a nap parked for awhile, maybe leave work early ahhh so relaxing. Packages, what packages LOL read more

They WILL redeliver if you call and ask nicely. And you can leave a note on the outside of your door with the tracking ID, date, your name and signature, asking them to leave the package without a signature. Otherwise Purolator the worst delivery service in Vancouver. Drivers often don't buzz (especially if the buzzer # isn't written on the package), never call, and only try to deliver once. Purolator's online system doesn't let you provide a buzzer number or request delivery without a signature. The depots are few and far between, and this particular one regularly has 30+ minute lines just to pick up a package. read more

Hopefully if you order online they won't use Purolator They don't buzz or phone you. Just leave the note for pickup What makes matters worse is that this location is closed on weekends. This has happened twice to me now and it defeats the purpose of delivery Before you order check to make sure that they don't use purolator. Such a headache of a company read more

Do not waste your money here, Ive had far better experiences with FedEx. Their staff is incompetent, and they will take your money for expedited shipping with no intention to expedite your package. read more

I waited around all day Friday and again on a Tuesday for the delivery of my Best Buy tv. They never updated any tracking even though I supplied my phone number for text updates. I am disgusted. I still don't have my tv and they cannot give me a time or day. Spoke to a supervisor who said it's not her problem and blamed Best Buy even though they have the tv in their possession. Strongly recommend never dealing with this company!! read more

Was home all day, walked out to a note on my door saying they tried to deliver, they didn't phone or buzz my door! not the first time this happened they are the worst! read more

Very bad experience. A courier to avoid for sure. We try to ship something today, the lady there was very rude. First she said the transparent slip that we wrote is not readable, so we wrote it again. Then when the slip slide on the floor because of the slippery counter, she accused us of intentionally drop it on the floor, and refuse to help us and had to order her colleague to do it for us. Then we took 2 of the slips, then she said we had to order them. I said we took it so we can write them properly next time before we come. She insisted we had to order them if we have an account with Purolator. So we put it back. Anyway at the end, she said if we don't like it, we don't have to ship with Purolator. I can't image Purolator would hire anyone who encourage customers to use other companies. So I think in this case, it should be very clear we should listen to their loyal employees if we ever want some respect in your shipping needs read more

hopeless. Hopefully if you order online they won't use Purolator They don't buzz or phone you. Just leave the note for pickup I called them 3 times during the week and every time they were telling me the package will be delivered the next day. Purolator is unreliable and disappointing. This has happened twice to me now and it defeats the purpose of delivery read more

When tracking my package on the Purolator website I was given no specific delivery time i.e. 9 pm, instead I was just given a vague date. Therefore, I resorted to checking the tracking site every couple of hours to see my package's progress. At 3 pm today, I checked the website once again, however, a message popped up saying "attempted delivery-receiver unavailable" at 1 pm. I was confused at first as I was home the whole day and heard no bell rings or knocks on my door as did my family members. When I checked my front door, a message was left saying that I had to pick up my package at a later date because I was not present, which is false. It makes me think this was done on purpose, as the deliverer made no attempts to ring my doorbell which was displayed very evidently. If the deliverer had just rang the doorbell or made any effort, one of my family members or I would immediately receive the package. Further, if they refuse to ring the door bell how else am I supposed to know my package has arrived if I am also not given a specific time of delivery? This is heavy incompetence and terrible customer service. I would avoid using this form of delivery and tracking. read more