I chose this salon based on the reviews here. For her birthday, my granddaughter (M) wanted blue tips on her hair (pre-approved by dad). I contacted Jade via Yelp and told them that. The response was quick and she wanted to know how long her hair was etc. She did want us to come in for a consultation, but we live north of Red Deer, so that wasn't an option - we were only going to be in Calgary for a few days.. I did send her a picture of M so she could see her hair. She said $50 for the cut and that the cost of the colour would depend on if it had to be bleached first etc. I told her M had a budget of $100 and to book her in. I saw other ladies had received cut & colour for $65, so $100 should cover whatever had to be done.
Service
We were warmly greeted by a young man who took M to a chair. I can't remember his name, so let's go with B. Throughout the experience, he was very friendly. Two other ladies were working, and I assume the one was Jade.
Colour and Price
B advised me that he would have to bleach the bottom of her hair first, which I approved, thinking it may go a bit over the $100, but that I could live with it. He showed us both the only "blue" they had, which looked quite purple. M said it was okay with her, only because she really wanted it coloured and was hoping it would look more blue once it was in. When he went to the back, the lady I assume was Jade followed him. When he returned, he told me the price w/b $200 because her hair was long and because of the bleach. Since only the ends were being done, not sure why length mattered? Anyway, I couldn't ruin M's day by arguing or walking out, so I said no problem.
Results
Blue? Nope, it was actually royal purple, EXACTLY the same shade as their purple capes. I paid, thinking maybe M was okay with it.
After we left, M was very quiet. She finally told me she hated the purple, he didn't shampoo her hair, the purple part was "crunchy", and the cut was really crooked. I checked, and she was right. I hadn't noticed that he didn't even shampoo her hair. I get my hair coloured all the time, and my stylist would NEVER let me leave her salon without a shampoo. As for the cut, there were chunks that were about an inch longer than the rest. At one point, he had asked if she wanted it "more natural" or a blunt cut, straight across. She said straight across. I wonder if he wanted the "more natural" look because he can't cut straight? I will say he did a good job blending the colour up into her hair.
End of Story
When we got home, I bought some BLUE colour and all the tools for it, including a cape. $54 later, she sat in my garage and let me redo the colour. I did okay for a grandma, leaving some of the purple so it looked intentional. I trimmed off the really obvious pieces of hair. I know the cut is still bad, so next time she comes for a visit, I will take her to a good salon and get it fixed. I don't know how to post pictures here, but I do have some Before & Afters.
The two biggest disappointments I have are these:
1. If B is inexperienced, why wasn't Jade checking his work?
2. I messaged Jade, telling her how disappointed I was. I did not get a response at all. Nothing.
B's personality and the way the colour was blended were the only positives. The entire experience broke my heart. I spent $200 that resulted in M being sad, disappointed, and embarrassed of her hair. The whole point was to make her feel pretty and have a great day. Shame on you, Jade, for not even caring enough to respond to me. That is the reason I am posting this review. read more