Joshua phoned ( 3 days after I had left a message, so I was a bit surprised, but pleased to hear…read morefrom him) to ask about our bee problem, and said he would be here between noon and 1:00 the same day. He showed up promptly, had a look, and gave a reasonable estimate, but suggested an alternative, much less expensive, solution from another company in the area. We sincerely thanked him for his advice, freely and promptly given. With luck, we should not need to call him again, but I would not hesitate to do that.

I gave him one star for responding to my call at 5 something in the morning. When he came to my…read morehouse I was standing outside with my dog and had a blanket over my head and covering my body as well. I called the Oneonta troopers and they could only give me his number and Putnam pest control number. I called Putnam first but could not get a hold of anyone there so I called Joshua. By this time it was about 5:30 am. He answered the call right away. I explained that I had a bat in my house and had taken the necessary steps to try to get it out but was unsuccessful. He asked me if I was sure if the bat was still in the house i replied yes its still in the house. He said ok and asked where I lived. I told him the city and he said that it was going to be about $150 for him to come out. I said that it was fine and that I would pay what ever. He came to my house and when he arrived I explained where I saw the bat last and where I thought it was. He looked around my living room and around my family room. He looked behind my blinds and my curtains downstairs. He looked at the stairs but did not go upstairs and look up there. He came back out and said that by now the bat is sleeping. Then he said that the time to call him would have been when the thing was flying around not after as if he was scolding me. Then he said that when I got comfortable back in the house if the bat flies again to call him. I became very upset that he was going to leave with out looking for the bat further. I told him there was no way that I could get comfortable with a bat still in my house and then he tried to tell me that I would have to get comfortable in the house and I told him that there was no way that I could sleep with a bat still in there. Then he said if the bat comes out to call him. I tried to explain that I didn't want to go back in my house. I would rather take my dog and sleep in the car. He said "no, you have to get comfortable in the house because then how are you going to know when the bat flies". Although he made sense i was way too petrofide to be in my house. Then he said that I did not need the blanket over my head. He was really rude. He said let me go get my business card for you. I started to cry because this bat was still in my house and he was going to leave. He came back from the car and handed me his business card. He tried to show me the vent that goes to my attic and show me the bat poop. Although I listened I didn't want to hear it because this bat was still in my house and that's what I was more worried about. He tried to tell me that this is what he does for a living and then asked what I did for a living. I became really upset and said it didn't matter. He got angry and started to leave. I said well what do I owe you and he said nothing. He got in his pick up truck slammed the door and left. I clearly was awake all day and stayed in the kitchen. 9:39pm. came and the bat began to fly again in the house. I called Joshua again and he didn't answer so I left him a message. About an hour later I called again and left another message. He still didn't answer me. Called again at like 11:18pm. this time I was hysterically crying and left him a message begging him to please come and get this bat. He ignored me again. Called him again at like 12:13am still crying again begging him to come and again got ignored. Then I called back at like 12:45am and realized that he had blocked me from calling so I started calling him back to back. IF YOU OWN A BUSINESS YOU SHOULD NOT BLOCK YOUR CUSTOMERS. THAT IS BAD BUSINESS. I'm also going to call the better business bureau and report him. I am seriously traumatized from the ordeal. Do not call this guy. Finally, after three hours of calling him and not getting a response I realized that I was on my own. Really bad business.

I had a really bad mice problem so I called these guys and they came right out. They did what they…read morehad to do. In a few days no more problem.

If you visit their website, you'll find 100 5-star reviews, which is suspicious at best. I am a new…read morecustomer, and since they clearly don't want or need my repeat business, I can be honest. Only well-established clients are priority---so your appointment can be cancelled without the courtesy of a call or a text to say you've been rescheduled. I found out my appointment had been cancelled only because I called them asking for the final report. My cabin has serious carpenter bee issues (23+ areas of damage) and the time between the treatment I paid for, and them coming back to cover the holes has been long enough to allow the bees to return---thus---my money was wasted. I understand and respect that vendors are busy this time of year, but no call, no show, no courtesy---is unprofessional. Maybe they will return and finish the job, maybe they won't---I don't even expect an apology.

DO NOT RECOMMEND I scheduled Erhlich Pest Control for my…read morehome in PA. I flew into Newark Airport and drove three hours to my home the night before my confirmed appointment. I received a call from the technician at the time of my appointment saying he could not come to my home because we were out of his service area. This is completely absurd and horrible customer service. They obviously knew my address when I made the appointment. Extremely disappointed with this company! If I could give zero stars I would.

I recently hired Ehrlich to handle a squirrel problem I am having in my eaves and crawl space…read more When I first contacted them they sent someone over for a free quote within a day or two. I thought they would be sending an actual tech to do the quote but in reality it was just a salesperson. While the salesperson was very nice, he was not as knowledgeable as I would have liked. A few days passed before i received the quote as the salesperson initially sent it to the incorrect email address. Once the quote was signed a tech did come over unannounced while I was not home to take a look at the issue. Shortly after the tech did give me a call to let me know he had been there to have a look and informed me that since the eaves where the squirrel was getting in were so high they would not do anything until spring when the snow was off the ground. I was a little annoyed the salesperson didn't mention that but I let it go. a few months later when they did finally come all they did was set three traps in the same area for 3-4 days and come and check them everyday. When they hadn't caught anything after that time I was not at all surprised because the traps were nowhere near the route the squirrels are taking. Had the tech truly paid attention they would have found evidence of how the squirrel was gaining access. Once they removed the traps they installed a one way door at one of the access points and left that for at least a week. Then they removed it and put a mesh patch over the hole the squirrels where using to get in. Literally a day or two after the work was done. I started hearing even more squirrel activity on my eaves and when I went outside to take a look I saw that because the squirrels were running back and forth along the soffit they had knocked an entire section of soffit out of place. I reached out to the tech to let him know I was still having an issue and sent pictures, including ones with the squirrel causing the damage. The tech did say he would stop by the next day to fix the soffit but said it looked like the mesh had held so they shouldn't be getting in my attic anymore. It seemed there was no concern that the squirrel was still causing problems. In fact, I think Ehrlich actually made the problem worse. So now I am out over $1,000 and have even more squirrel damage than when I hired them. DO NOT HIRE EHRLICH FOR WILDLIFE REMOVAL UNLESS YOU WANT TO WASTE YOUR MONEY!