My 3 year old loves coming here! She's so disappointed when it's not a daycare day. She tells me how sweet her teachers are. She loves Ms.Michelle, Ms.Lindsey and Ms.Alyssa. She tells me Ms.Lindsey is a great teacher! I'm so happy she's learning so much. It makes my mornings so much easier knowing I'm dropping her off in great care. Childcare is so expensive these days but you can't put a price on your child receiving genuine love and care. read more

It's not as clean and organized. The folks were nice. Here's the thing, you call a dn they tell you opening. Tiff posted on Puyalup childcare sight opening, so we called. We set the tour, and my spouse showed as I got stuck at work. They played dumb at arrival that no tour was scheduled. Sttike 1, then he called again to see if the number he had was for a different location as they're 3 in our reach for my kid. Nope, right one. They said the spot was full and could still do a tour but spot won't up for a few months and still no guarantee. Ok. Then he left, and someone called him back saying there was opening at another location. Ok, so next post. We were told on cal we could be on wait list. However. They never took his name phone number or kids name. Smh. Who's running these big centers? Yikes. You're walking in strangers for tours, take ID... if my baby ended up sick or missing I'd be pissed for this. read more

The quality of the care from the infant class is amazing. My son has been going to this center since he was 3 months and I wouldn't take him anywhere else. I value the opinion of the infant teachers because they are extremely knowledgeable. The management team is very helpful and courteous when it comes to any issues I have and resolve them with speed. read more

Potential Client Review. Not the worst experience but not great from an infant parent looking for care. Had a scheduled visit today, May 19, 2023 at this location because the first location scheduled (not the same) last Friday the Assistant Director was a no show and no one knew we had a scheduled tour. When I arrived at this location the person who answered the door (PWATD) was again confused about why I was at the building but after I told her I was there for my scheduled 1:30p tour she looked over at someone else (SE) and that person must have confirmed it. The PWATD then went back and forth with SE [right in front of me] to determine who was going to give the tour and PWATD decided she would since SE was busy with some arts and crafts. I ended up not taking the tour because although I knew they didn't have infant availability until Feb 24' I asked about a wait list and PWATD said there isn't one because the infant enrollment is filled with their staff babies up until then. Not a problem. I decided at that point not to continue with the tour since we are looking for care a bit sooner and I should have asked if they even had a waitlist in the first place. I'm new to infant care searching so this was on me. The one thing that bothered me is no one introduced themself when I walked in. The person who was originally going to give me the tour (assuming it was SE since PWATD kept asking her questions) was in the room and didn't acknowledge me or mention she was in fact the person I was messaging back and forth with. Though the PWATD was extremely polite my first impression of this location and second impression of KinderCare overall have not been great thus far and though this location looked promising the communication wasn't customer focused or inviting and I felt uncomfortable like I was bothering them when I walked in. Again, no one introduced themselves and there were at least 4 women in the room when I walked in. Not one person said hello, thanks for coming in, sorry it didn't work out, etc. When it comes to the basic customer service experience I think KinderCare as a whole lacks these skill trainings and it left me with a bad experience overall. Hope this not only helps new parents looking for infant care but also with maybe KinderCare updating their customer experience trainings. Unfortunately, we will be looking elsewhere for child care. Hopefully other potential parents get better service than we did. read more

This is my kid's first KinderCare experience. I'll honestly summarize my impressions on KinderCare Puyallup. I also visited a few KinderCare centers in Ohio. Generally I am not impressed because all the KinderCare centers I visited are not clean or at least not good at cleaning. My kid was enrolled in this KinderCare center in September 2023 until Dec 26, 2023. Before this, my kid stayed in a Goddard in Ohio for less than two years. 1. Unpleasant and unorganized environment (I care about this the most). The environment outside of the center, most obviously the parking lot and the area by the fences, is full of garbage. And it's always been like that. No one cleans it up. This is not just about Puyallup KinderCare, and all the KinderCare centers I visited are NOT clean. In terms of cleaning, Goddard is doing a way better job than KinderCare. The inside classroom also looks dirty and not organized. 2. The teachers in Puyallup KinderCare center are generally fine. I like that for some days they take many photos so that I know what my kid was doing there in real time. Except this they seem not good at communicating with parents. For some days they don't send us even a single photo. This was kind of dramatic/weird to me and I wondered what happened on such days. They didn't explain why either. Kids enter the classroom in the morning and the teachers usually do not welcome kids and are usually busy doing their own things. In addition, they don't introduce themselves to us parents. Until my kid leaves the center, I only know one of the teachers' names, and I figured it out by myself because we tried to give the teachers gifts before Christmas. No one tells you who they are and what they do. 3. Unprofessional photo taking. Another dramatic/weird thing I had experienced was that I often received a solo photo of someone else's kid and it was named as my kid's. Again this "OFTEN" happened. One day, I received three photos in total. And you know what? I didn't see my kid in any of all the three photos. I commented under one of the three photos. Since then, they seem to be trying to do better. 4. The director of this center was fine and easy to communicate with at the beginning. When I let her know that my kid was leaving and when I could pick up my kid's stuff, the only thing she cared about was the money for the last two weeks' tuition. She ignored my question about when I could pick up my kid's stuff. My kid didn't go to the daycare for even one day from Dec 26, 2023 to Jan 9, 2024, but we still were demanded again and again to pay for these two weeks (I already paid for Dec 26-31, 2023 before the month of December). During these two weeks, every one of her emails was about the money we "owe" to her. I let her send me the contract but she ignored my email. After I re-requested it again and told her I would ask the KinderCare Board of Directors for more information if necessary, she said she didn't see my last email. She did see the balance of $353.02 for Jan 1-9, 2024 of my account. Generally, I don't recommend this KinderCare center. I wanted to give 1 star but I still appreciate some of the teachers so I am giving two stars here. read more

This kindercare is amazing they have had a few hiccups during covid but since covid they have hired new employees with ton of experience that will help each and every child success. I wouldn't change my decision just wish they took older kids at this center so I don't have to leave next year. read more

One of my kids has an October birthday and missed the Kindergarten cut-off. I specifically looked at daycare/preK programs that had a full classroom settings and curriculum. This location exceeded my expectations and my child learned how to write all his letters, knows his letter sounds, and came home with a ton of new information from all the different lessons. He was more than prepared for kindergarten this year thanks to Kindercare! His younger brother is now in the PreK class and learning the same things! The teachers and directors here know my kids and have been essential in their learning and daily lives. We had one small issue (because 5 year olds are great communicators...) and it was followed up with right away. I highly recommend this location and have been happy with our decision. read more

u two children have been attending KinderCare for over a year now and they seem to enjoy it very much. my review is specifically for MRS. ALONICA my daughters toddler room teacher! I appreciate her so much for everything she does for my daughter and I truly feel she has her best interest at heart. She informs me of every little thing going on with her even if it's just a shirt change during the day and why it happened. I truly feel like my daughter is safe in her care! I would also like to say the assistant director Ms. Jeni is amazing as well my son LOVES her and tends to want to be with her in the mornings. She also has lunch with him in his classroom as well sometimes which I think is very sweet I ca n tell she truly cares for my son! read more

I love this daycare, they take care and love our kids just like their own, the only negative I can say that can be worked on is communication with parents during the day could be a little better overall BEST DAYCARE!!!!! I wouldn't go anywhere else thank you Kindercare read more

My son has been going to this kindercare since he was an infant. I am very pleased with how they take care of my son. The staff have always been engaged and understanding with respecting my personal expectations for my son while he is in their care. They use an app to send me photographs and updates throughout the day to let me know how his day is going. Courtney the director is very professional and personable. I'm happy that my sister in law recommended this location to me because I know my son is taken care of while I'm away. read more

This place is not safe for infants. My baby has been caught faced down on the hard floor screaming and the caregiver did not bat an eyelash. The reason why they always have a spot open, is because mothers find out about their neglect and possible abuse and leave. My baby had gotten a urinary tract infection, due to feces in the genital region, double ear infections 2 times from catching colds that developed into infections. All due to not sanitizing toys, which Marcie admitted to. There's always marks on my baby and they threatened cps, when they're the ones that caused it. It's not worth it...they are manipulative, vindictive and dangerous to babies. I hope this can help someone. read more

Previously went there from kindergarten till sixth grade and most of my friends who went there disliked it (including me) cause *specific teachers* were hella rude to us and yelled at us a lot. A few pros were that: they provide food and outside time 3x a day, field trips and sometimes movie days. I miss those moments with friends but at the same time, we were treated like four year olds. But now since every elementary school in the PSD opened their own child care, The school age program was shut down. read more

We had a great experience with this KinderCare! My wife typically cared for our 2 year old daughter, but she had a medical emergency that meant we had to scramble to find daycare for a couple of weeks. We were a little concerned with how our shy/wild little girl would handle daycare, but she loved it at KinderCare. The staff all seemed nice, friendly, and great with the kids. read more