We have been bringing our Mazda here for service for several years and have never been dissatisfied with the service. We like the videos they send of the work they're doing and also showing us first hand what additional service might be needed. They are very good about helping us prioritize the service that's needed so we've been able to get them done over time to manage costs. They also occasionally throw stuff in especially if it's something they already have the car apart for. The people are friendly and the drop off and pick up process is nice. At this point we don't trust anyone else with our Mazda. read more

I had an issue with my car and the GM called to make it right. I appreciate him listening to my issue and resolving it.

I purchased my 2015 Mazda CX-5 from Bilori, Sales. I had it a month and the Service Engine light came on.. Thank goodness I bought a warranty. It was the heater core going out. My warranty covered that. It also needed Spark plugs, as they were still the original ones on the car.. And a fuel injection cleaning... Since I had just bought it end of February, I threw a fit about having to put money into it and that the spark plugs and fuel injection cleaning should of been done since I purchased it at 77,000 miles. I received phone calls from Bilori and Tuggs advising they would take care of these issues for me, since I hadn't had it very long. All in all good experience with this car dealer. Look forward to dealing with them in the future for my free oil changes.. :) read more

ZERO STARS!!! I bought a BRAND NEW Mazda CX-5 from this awful place, 09/2020. Not a fan of the sales. They didn't clean my SUV...there are sooo many marks on the windshield (still is because I can't get it out). I bought window tinting, and I was told by my sales person, Bilori Howard told me to make an appointment with services and it'll be taken care of. NO IT WASN'T!!! I was sent around to 3 different people before I got an appointment, and when there was a problem with the tinting, Meeghan didn't help. I had to call the window tinting place myself. This information would be GREAT to know--how the tinting process works!!!! NO ONE reached out to me, NO ONE knew what to do. Before I could EXPLAIN that it's a brand new vehicle tinting, I was cut off. Customer service SUCK SO BAD. STOP TALKING AND LET ME FINSIH!!!! DON'T be rude!!!!! Whatever you have up your bum, don't take it out on me!!! I was nothing but POLITE!!! BE KIND!!!! All in all, I was left to defend for myself. The place they sent my vehicle to SUCKS!!!! It took me THREEEEEEEEE times to get my windows tinted. The guy kept arguing with me and forgot he made an appointment all three times, and asked me if I wanted my windows redone. WTF!!!!! HELL YESSSSS I WANT IT REDONE. There were so many bubbbbbles!!! Looks like the person didn't give two cents as to what happened. NO help from Mazda!!!! I was asked if I wanted my license plate to be MAILED OUT TO MY HOUSE; I told the credit department guy YES. That NEVER happened!!! When I called to ask about it, a VERY VERYYYYYYYYYYYYYYYYYYYYYY RUDE lady told me that y'all never mail out the plates unless the address have been confirmed. She kept arguing with me that y'all sent me a letter that my plates had arrived. I NEVERRRRRR GOT THE LETTER!!! Arguing with me won't change the darn fact that I NEVER got the letter in the mail!!!! That's RUDE!!!! Didn't you think to CALL??? The lady told me without even asking, she said that they will never call. WTF kind of customer service is that!!?!??? I just spent THOUSANDS of dollars and you can't even give me a 1-5 minute call??? When I got to the dealership, NO ONE even said Hi or can I help you. NO ONE for TEN F*KING MINUTES!!! YES, I timed it after my window tinting problem. The lady was RUDE BEYOND WORDS CAN EXPLAIN!!!! My blind spot sensor isn't working on the passenger side, still under warranty (as it's only been a couple of months). I call and made an appointment. I got in right away. My appointment was at 10:30AM; I didn't leave the place until 1:15PM (I ran late for work). I was told by Meeghan that it would only take 30-45 minutes tops. I get my vehicle and there's still the paper floor mat in there and ALLLLLL the settings in my vehicle was messed with, including my DASH CAM! Dash cam shows that my SUV was just sitting in the garage (turning of my dash cam just goes to show that you're SHADY AS F*. If you have NOTHING to hide, don't mess with my cam!!!). I don't believe they cared to address my problem at all. i was just told that my SUV is NEW and there SHOULDN'T be any problem; well, no kidding it's new and shouldn't have ANY problems!!! Tell me SOMETHING I DON'T KNOW. I even brought in lots of videos to show the problem, but they never even noted that on the paperwork (paperwork only said that I COMPLAINED about the BSP and they "tested" and problem cannot be replicated. I was told there's no problem, but there STILL IS!!!! I'm tooooooo ANGRY and WORRIED that they are going to mess with my SUV again. When I asked for my paperwork, it wasn't ready. This other guy took the initiative upon himself to butt to explain things to me so that I can understand. He didn't tell me his name, decided to "step in" and explain to me how my SUV works. DON'T talk down to me!!!!! I SPEAK ENGLISH PERFECTLY!!! And if you must know, even though I'm a FEMALE, I work as FUCNTIONAL TEST!!!! I'm FAR from stupid!!! I'm FAR from misunderstanding!!! I CAN'T STAND DEALERSHIP GUYS THAT DEGRADE AND DEHUMANIZE WOMEN!!!! My 2009 Toyota didn't last 12 YEARS because it fixed itself you jerk!!! I KNOW HOW A VEHICLE RUN AND WORK!!!! I HAVE THREE COLLEGE DEGREE AND HAVE WORKED ON A CAR AND AIRPLANES!!!! DON'T EVER SPEAK TO ME EVER AGAIN UNLESS SPOKEN TO!!!!!!!!!!!!!! My sister and brother-in-law bought 3 mazda with you guys. I thought it would be a good choice. I WAS WRONG!!!!!!!! Y'all lost 3 sales with me!!! I was going to buy my nephews vehicles from y'all, but now you can say F* it! With social media...oh you better believe that I've spread the word!!! TREAT YOUR CUSTOMERS BETTER...LOOK AT ALL THE BAD REVIEWS!!!! THEY AREN'T WRONG!!!! CHANGE!!! BE KIND!!!! STOP MAKING EXCUSES!!! YES, IT'S AN EXCUSE WHEN YOU HAVE ONE, ONLY ONE PERSON RUNNING SERVICE BY HERSELF. EVERY TIME I'VE BEEN IN THE SERVICE AREA, IT'S THE SAME DARN PERSON. Keep up the crappy customer service and I'll just sell the SUV and buy something else, somewhere else!!!! read more

I have had nothing but great experiences with the service department. From warranty work, to my standard oil changes and tire rotations. I have always received great communication, ease with getting a rental, and today the younger gentleman Evan that always helps me went above and beyond. Taking my jeep to the business across the street for me when it was finished and walking back in the snow. Customer service at its finest! read more

WARNING! Stay far away from this DISHONEST and unethical dealership!!! I purchased a used Mazda CX-5 this past weekend from Wallace Thomas. I am not happy at all with the process and lack of disclosure of known issues with the car. It only had 15k miles, but had a ton of issues and wear that needed to be resolved before it was acceptable to buy. There were numerous aftermarket parts and issues that were not disclosed that I had to discover on my own before they agreed to fix them including cheap tires and rims from a previous owner as well as dents and scratches. Be very cautious and do your homework before you consider dealing with these people! They only provided one key for the car and said I'm shit out of luck in getting a second one. Literally nothing on their minds but profits over keeping a good reputation. I'd recommend staying clear of these people! Update 10/28/19: I am now being harassed by their sales manager Austin Dinsmore and owner about exposing their sales practices and poor treatment of customers. Intimidation is not a good look or acceptable in any circumstance! Check out their response below as an example of their aggression towards customers! All fabricated lies! read more

I had a good and smooth experience taking my 2017 Mazda MX-5 Miata to this dealership to repair leaking Belt Tensioner under warranty. Although my car didn't leave the parking lot after 20 minutes from the appointment time, but the tech did a swift job and I was out within 2 hours. Communication between the Service Advisor was good and I test drove CX-5 while I was waiting, Jarret at sales was very relaxed and was easy to work with. Although other negative reviews concern me I hope to receive great experience with this dealership in the future. read more

They maybe great with selling cars, but their service department really sucks. Brian tried to rip me off for $200 selling me a phony brake job. I took my jeep up to a reputable brake place on south hill. they laughed at me and told me that there was nothing wrong with my brakes. Then about a year ago, i took my jeep in there to be fixed (warranty work on seat adjuster). Brian was my service advisor again. He really needs a personality. Anyways, since Brian did not coordinate with my warranty company he billed me like $300 for the work. I told him that this was under warranty and that i shouldn't have to pay anything. He continued to argue with me until I told him that if he didn't release my vehicle to me now that I would call the police. The service manager heard us going at it came out and tried to smooth stuff over and told me that Brian's style clashes with some customers. Not my problem-I wanted my vehicle back. He released my vehicle and worked out the details with the warranty company the next day. He asked me if I would ever come back to the shop, I told him I would if I didn't have to deal with Brian. The service manager was very nice to work with. But I don't go there anymore because of the integrity of the service advisor. read more

I bought a 2019 Jeep from this dealership, it was fast and the staff were very helpful and courteous!

I decided to change the oil again, although quite early in the service interval, I wanted to replace the conventional oil the dealership uses with full synthetic. I noticed right away, the belly pan and oil pan were covered in oil. It's always been spotless before the dealership worked on it. After removing the belly pan, I noticed the oil filter was loose. That accounts for the mess. It's strange that certified techs don't know to tighten until snug, then 3/4 turn more. Jeremy, the sales manager, has contacted me to make it right, but frankly, I don't trust them with my car. Good car, good sales department, but absolutely horrible service department. I give two stars overall only because of the offer to make it right. Thanks for the offer Jeremy, but I've already taken care of it myself. read more

I purchased a new 2015 Mazda 3 in January on 2015. I also made the poor discision to purchase a maintance agreement from Milam. Two years ago I scheduled an appointment for routine maintance. I was driving from Renton, and was stuck in HW 167 traffic. I called the service department 30 minutes before my appointment to let them know I would be 15-20 minutes late. The service rep, Jeff, told me "no problem, drive safe and we will see you when you get here". I arrived at Milam exactly 20 minutes late. I walked up to the service counter and told the female employee I was there for my appointment. The employee told me, I was late and that she would not be able to have my Mazda serviced. I told her I was aware I was running late, and I talked to Jeff who said it was not a problem. She said it was a problem since my Mazda needed two recalls fixed, and she didnt have the time to get it done now, I shouldnt have been late. I told her I had been in traffic a long time and was told 45 minutes earlier that it wasn't a problem and if it was, I should have been told when I called so I didn't waste all that time getting here. I also told her that was the first I was hearing about additional recall service. She said I shouldn't have been told that and since I was the one who showed up late, there was nothing she can do. I could either re-schedule an appointment or come back another time. Everything I said was responded with very short rude comments, "sorry there is nothing I can do since you were late". I said I would not like to re-schedule an appointment, and I would need to speak with someone else before I do. She said OK, and walked away. I left without being helped further. I contacted a sales manager, and told them about the experience. The sales manager forwarded my information to the dealer manager who emailed me abou the situation. I emailed the dealer manager back, and again explained the entire situation in detail. The next day I received a call from the Milam owner. He called me while I was on a project site in a meeting, did not ask if it was a good time, and started talking about the issue, He apologized that I had a bad experience, and that he had read my emails. He then tells me he is not sure what I want them to do about it, since the whole situation was due to me being late for a scheduled appointment. I told him like I said in my email (which he obviously did not read) that the situation happened because his employee told me it was not a problem I was running late, and they would see me when I got there. Then, his other employee treated me very poorly for no reason, and refused to help me in any way. He told me that they could have done better but that doesnt sould like her, and that she was a very valuable member of the Milam Family and they have never had an issue with either of those employees. I told him I did have an issue, and that was a very poor way to treat your customer. He then again says that they could have done better, and next time they will. After speaking to the "owner" I emailed and the management to let them know I did not appreciate how I was treated and was not happy about having my time wasted. I also told them I did not appreciate getting a call from the owner saying he read my email when he did not, and being told again that the situation was my fault and the very rude employee was a "valued member of the Milam family" I would never tell a customer who had a very negative experience with a rude employee who caused me to be very inconvienced that the employee was a very valued member of the Milam family. Milam never responded to my email, never tried to make the situation right besides gracing me with a call from the owner, and did not allow to me get out of my service agreement. It turned out the service agreement I was sold was a scam, and I have contacted the Better Business Bureau. I would check with the BBB before doing business or signing anything from Milam. I waited two years before posting about my experience with Milam since I was still under their service agreement and did not trust Milam to not retaliate against me for a negative review. read more

ZERO STARS! The short girl working the service counter around 2pm on 8/14/20 needs a lesson in customer service! She was so unfriendly when I had a simple question! Wow! Completely rude and was a chore for her to help me! She needs to be fired! Wish I had her name. She was short and it was about 2pm on the 14th. I will never return here to purchase anything in the future! ZERO STARS! read more

Milam's staff are professional and friendly. I just had my car serviced this morning (after making an online appointment before they opened) - no pressure for upgrades; they just do what you ask and inform you of all that they did. It seems that all dealers offer a free car wash now, and they did that as well. But, on this warm day (actually considered hot by our standards), I found two bottles of cold water on the passenger seat when I went out to the car! That was a very nice touch and much appreciated. I'm going to write a separate review for their sales department because I've had the best car-buying experiences at Milam as well. I'm a fan of the organization. read more

For your 2016 Miata, choose Segi at Milam Mazda He is the most helpful, salesperson I encountered when shopping for a Miata. He really worked to earn my business -- and as a small business owner, I appreciate that. I wanted to give Segi my business, but unfortunately, Milam could not come close to another dealer's offer, so the Milam GM had to decline. I hope Segi closes a lot of deals, and makes a lot of money -- he truly deserves it. read more

Remember the name Kyle Drennen, the Service Manager at Milam Mazda. I bought a Jeep Wrangler from Truck Country 4 months ago with a warranty. There was an issue with the engine and Kyle fought and didn't give up until this customer was taken care of and satisfied. This is the only place to do business, I've never been taken care of like this even with other reputable dealers around the area. Also, If you ever get to work with Austin Densmore, I highly recommend it- he is someone that is sincere and truly cares. read more

They went above and beyond to be help me with my vehicle I purchased there. Kyle the manager and my service guy were always friendly and outstanding customer service. read more

Puyallup Mazda Service - Auto Repair Near Me - Puyallup, Washington

Worst customer experience I've recieved anywhere. I came in to get a 90,000 like service and was quoted 800.00. Then after "initial inspection" it went up top 2600.00 and apparently there was all this suspension stuff that needed to be replaced and I was aware so I gladly agreed. They had my car for five days and when I called on the day it was supposed to be ready to be picked up, they told me that prior to inspection and repairs, they hadn't driven my car and that when they test drove it they discovered that my wheel bearinga where bad and just be replaced, another 800.00 dollars........ 3361.76 I paid for service and my car only has 87,000 miles. Conveniently they sent me video of the initial inspection, but not the inspection showing me my wheel bearings needed to be replaced. I'm also from Oregon so I'm tax exempt, they charged me taxes and to get it back I had to jump through several hoops. I'm contacting an attorney read more

We bought a jeep here recently for our son as he prepares to go off to college. The jeep was lifted and set up for serious off-roading. Not exactly what I thought I bought. However, I am very pleased that Milan (thanks to Kyle Drennan) is making it right at no additional cost to us. That is exceptional service, and we are very satisfied customers. Thank you. - Dustin G. read more

I went to the Mazda Service Department to get my 2012 Mazda 2 repaired after an accident with a semi-truck. My poor Mazda (bought just four months ago brand new from Milam) got the front bumper crushed. Of course, I chose to go this particular location to get the best possible service in terms of their knowledge about my Mazda, parts/warranty, and customer service. I received an estimate and booked my appointment right away trusting them to do the best possible job to repair my car as it was before the accident. My car took two full days to repair. I called twice, two separate times (day 1 & 2) and spoke to Jeff and John to make sure that a particular plastic cover (below the head lights) would be looked at because they were damaged. These symmetrical black pieces seem to be on all the new 2012 Mazda 2s and 3s so I figured the service guys should know what I'm talking about. Evidently they did, because it was already included in the estimate they emailed me prior to me coming in. They charged me for the black cover, yet completely forgot to replace it. I was furious. When I called the Service department to tell them that this was not fixed, Kirk (General Manager) admitted that the ball was dropped on this and that he would be willing to do whatever he could to make it better for me. Obviously, there isn't much you can do since I have to make it out there anyways. The most frustrating part about this is that both Jeff and John verbally committed to me that it was checked out. I was clearly billed for a part/service that did not happen. Not okay, ever. read more

Took the car we bought from them last July in for service-- when we got the oil changed at a place that's a lot closer to home; along with that bill, I got a long list of things wrong with the car. Among them was the brake fluid needing to be flushed. This is checked with a little testing stick that is dipped into the fluid-- I know, because I had Les Schwab do it the same day, since I had time. My husband made an appointment, gave them the list of things from the first service center for a second opinion and estimate, and they assured us that everything on the list needed to be done, plus a $450 seat-belt unit replacement. Yes, including the brake fluid that had just been flushed and replaced a few days before it was dropped at the dealer. When I asked about it, the technician went out and stuck his finger in the tank, and admitted that yes-- it didn't "look sort of green" like the fluid does when it really needs to be flushed and replaced, but the reservoir was a little stained. Ooops, sorry. They also had an $140 estimate for that job-- which had already been done for under $60 on a walk-in basis. Fits all the really bad stereotypes of "dealer service." read more

We recently purchased a 2016 Mazda 6 at Milam which was used as a service loaner and had around 8k miles on it. I took the vehicle to and had them do some work to fix a bumper crack and remove some dents as part of the purchase agreement. Unfortunately some flares a charger and my original owners manual were not in the vehicle when I returned a few weeks later to pick it up. Personally, I was going to just ignore it as an honest mistake but my wife called and gave them an ear-full. Kyle and Jeff were extremely apologetic about the experience and took good care of us sending a new manual and offering to replace the missing charger / flares. Although I have had a varied experience with the service department here before, it feels like they're on the right track to keeping customers coming back. My previous two cars were Mercedes so my expectations might have been a bit high but our last visit was the best. Keep up the good work. read more

My mother took her car here to get her headlights fixed for $100. They broke some brackets behind her headlights while installing the new ones. The wires were all messed up and there was a small fire. She went to another auto repair shop who had to fix the damage for $500. This place also promised my mom a free oil change w/her headlights but charged her for this. I'm not sure if these people are incompetent or scammers or both. Probably both. read more

Milam Mazda has had more business from me than any other dealer. We've purchased several Jeeps and Mazda's through Milam and I recently bought a used Ram 3500 from them. I bring my rigs, even the Jeeps and Dodge, to them for service as much as possible even though I now live in Tacoma. They always take care of me. Kyle, the Service Manager, and Jeff, one of the advisors, have amazing customer service. They communicate and give updates before I even expect calls. This dealer has always gone above and beyond for me and my family!! They will continue to get business in sales and service from me! read more

Brought car into the service department 3 weeks ago for overheating issue. Got car back told me everything was fix and no more overheating. Week and a half later still over heating. Brought the car back again told me needed a new radiator and that car wasn't overheating. Picked up the car on Saturday today is Tuesday car is still overheating. I have spent over 3000 dollars with this dealership and their Mazda "Experts" still haven't fixed the problem I had to start with! I now have another appointment this Thursday to have them try and fix it again and I am sure to tell me to spend more money. My experience has been an awful one. You would think that the Certified Mazda dealership had a clue on what they are doing but they have truly failed in my case and after Thursday I will never do business again with Milam Mazda for a new car or to have any service work done. read more

20 years ago when you would tell people you took your car in to the dealership for service, they would either call you a sucker or figure you must have money to burn. The service department at Milam has put that myth to bed once and for all! Matt and his team put your mind at ease the minute you walk in the door. Honest and to the point. Even if you book a recommended Mazda service from their online menu (such a convenience for those of us who know very little about what's going on under the hood) if they don't think it's necessary, they will explain their reasoning and give their honest recommended service - not just stick you with the bill. Every question I have had has been met with an educated answer; leaving me with confidence that I've chosen the right people for the job. My only regret is not buying my car from Milam in the first place! If you own a Mazda and are looking for expert service you can trust, you'll find just that here at Mazda. read more

I bought a 2013 kia forte koup December of 2018. The sales person was very kind and helpful, and instructed me on every aspect and detail of owning a car (as it is my first car bought off a lot). I had the car for a full year, and then the engine blew the first week of February of this year (2019). Im going to note that the engine failed at about 60,000 miles. thankfully the warranty covered the replacement of the engine. This was right before the major snow storm that hit, so making it to the dealership and finding all the receipts for the engine took time, almost a month. I ended up getting my car back on the 5th of march, and by the 8th of march, my check engine light came on. so i took it to the Oriellys right next to my place of work, to get it scanned and they told me my first cylinder was misfiring, which was very confusing as, Jeff had his service team replace all of my spark plugs. By the 10th of march, i was unable to drive my car as a fuse kept blowing and killing the cars engine. Which is very scary when i'm heading down the freeway going 60. So i took it back to the service center, and it took them nearly another two weeks to get me my car back. The service mechanic was unable to reproduce the problem, and they gave me my car back (with barely enough gas to get to the closest gas station) without a straight answer about what was wrong with it. I let it sit for a few days, as I am scared to drive it now, but today I had important errands to run and no way to avoid driving it. And again, the check engine light has come back on. Im not upset or angry that it has been broken down, they've had my car for nearly two weeks and couldn't find a reason on why the fuse kept blowing. I sincerely believe that they did everything in their knowledge to find what the problem was, but to no avail. So I am sure this a problem with Kia, as there are a lot of people online who have had the same problems with the car as i have. at this point, i'm just not sure what to do.I love my car, but i'm honestly petrified to drive it. On that note, Jeff at the service center was very kind and understanding the whole time, and worked with me every step of the way. he was very professional, and was able to answer all of my questions or at least help me find answers to all of my questions throughout the whole process, up until the fuse started blowing. I appreciate the help and customer service of the employees of Milam Mazda, but I don't think ill ever be returning. In addition, any folks trying to buy a car, do some thorough research on the car you chose to purchase, such as any recalls or engine failures. If I had done better research I may have completely avoided buying a kia forte in the first place. read more

Kyle Drennon and his team over at Milam Mazda are invested in their clients. Kyle is a ROCK solid person, provides impeccable service & does what it takes to make it RIGHT. Recently our Marine son purchased a Jeep from Milam while he was home on leave. He then returned to California less than 3 weeks later. Upon arrival in CA our son had some complications with his purchase so took it to his local Jeep dealership for evaluation. There were some serious problems but upon calling Milam they assured us they were going to do "what is right" on this deal. Kyle took charge & delegated the appropriate instructions & handled the problem like the professional he IS! His understanding in the business is unmatched- trust me you won't find a more knowledgeable guy! They were very patient & worked hard to ensure our best needs were taken care of at all time during the car buying & servicing process. The team at Milam continually impressed us & made sure our military family felt comfortable. We have worked with Kyle in the past and will continue to do so in the future. TOP notch performance & we would HIGHLY recommend them to everyone! read more

I'm giving them a one star because for regular oil changes, they are great. I bought the a new 2015 Mazda 3 for my daughter. I took it in for battery trouble on two different occasions (9/25/17 and 12/29/17). After "thorough" testing they told me the battery was good. At first, I thought it was my daughter's fault leaving things on and the battery dying. I can confirm this was not the case because it gets parked in my garage everyday. It got so bad at not starting that I bought her a portable charger to jump her car after and before work periodically. The last time I took it there about the battery I wrote a long letter to the service department how that the battery did not start the car consistently and asked them to change the battery. The refused. Now the warranty expired in Aug 2018 and the battery will not start without a jump everyday morning. Now they lost a customer for the price of a new battery. read more

I am sorry to say I would not take my viechle to this place for a service !!! My daughter bought a car in October from this place bought an extended warranty !! Her car died on Monday she had to miss a day of work pay for the tow truck they said they would give her a rental car with her extended warranty !!! Ya right guess what they had none !!! They said give them a couple hours nothing she had to call them they said they sugggested she gets a rental car tgey would have time Tuesday to look at it !!! Then they check nothing but but it on a computer it said its stearing sensor is bad we can't work on it you have to take it to enumclaw !!! So she drives it 40 more miles they say it's out of oil that's what makes the senor triage go offf I have heard bull shit but nothing like this !!! I would say this company all the way around is not trustworthy at alll I feel they should have helped a little more maybe check everything ???? My brother in law is a mechanic said they are full of shit !!! I would rate this place at a zero read more

About a month ago I went to you Milam Puyallup and found an Acadia that I fell in love with there was some issues with it so the salesperson promised to fix whatever the issue was as long as we paid the sticker price instead of the sale price well come to find out that the warranty that we purchased would have covered the issue that was wrong with the vehicle so instead of saying something they decided they were still going to charge us the full sticker price instead of the sale price even though the warranty that we purchased covered it and when they went to go do the service they cancelled my appointment because they couldn't give me a loaner car that had enough seats and it even though prior at the sale they said that they would get us a loaner car that would have enough seats for everyone  instead of trying to resolve the issue the sales manager  just said cancel and reschedule when you have time unfortunately my time is very valuable I work full-time i have 5 kids so what free time am I supposed to have besides the time that I've cleared up to bring my vehicle in for an hour and a half 2 hour service at most that they told me was going to take 2 days. they kept saying how sorry they were after I ended up in tears because the whole time I was lied to by the sales associate I was lied to by the service department I was disrespected by the sales manager and I just spent how much money with them I will never ever purchase a car from this company again I suggest that you do not purchase a car from this company and I will be letting everybody no how deceitful and how disrespectful and lack of Integrity that this company has and I'm very sad that it's come to me having to post and let people know and not having the issue resolved. There's a bunch more in between all of this chaos I just strongly recommend that you do not purchase your vehicle from thischaos I just strongly recommend that you do not purchase your vehicle from this company. read more

They don't stand by their work! I had taken my Toyota to them for an oil change. A warning light came on saying your engine has low oil pressure , I thought this was something that may be covered under my maintenance contract and so took it in to Toyota. Toyota said whomever did my oil cross threaded the oil pan. I brought the part to Mazda and showed the repair dept Jeff L who said he'd have to speak to the Mgr. who was out of town. We waited a week to speak to the manager and then he said he'd have to speak with the owner that he was on vacation. When calling they kept saying the owner was on vacation and finally we were able to reach him. The owner did nothing to assist with the repair cost and even made a remark that it probably wasn't them. He said you didn't bring it back to us for repair, well, they did the damage and it was already apart at Toyota of Puyallup. Another occasion I bought tires from them and they broke the sensors and then I did bring it back to them and Jeff L said if I could have Toyota tell me which tires they'd fix it. I had know idea that they ie Mazda had the ability at the time to test which tires had the broken sensors. Both items were repaired at over $1000. Mazda offered no compensation to assist with the cost to remedy their error, nothing! They could've offered something but the owner even said it probably wasn't them and the tire issue was two years old. They lost my business and my friends. read more

Recently went back to have oil change and one of guys scheduling offered a free one. The day my appointment came up the service guy Jeff who checked me in was extremely rude, not friendly, interrogated me about why I had a free oil change. Granted this is 8am in the morning on a Saturday...not exactly ready for an interrogation. Then I asked for a quote to fix my bumper and asked if I would get an official one the following week. He just looked at me intimating-ly...as to hope I would cave in or something, still not too sure what the glare was for. He was so rude I might not ever come back to this dealership/service shop ever again. read more

The service department at Milam Mazda is the only place I will not only take my 2012 MazdaSpeed but my moms Honda Accord as well because I know I can trust them to give me a fair and honest price. Kirk, Jeff and John, you guys are the best!! And I can't leave out Bobby Cool who helped me get into my sweet ride:) read more

My roommate took her 2006 Tribute in for scheduled maintenance prior to making a long trip. She got a phone call in the afternoon from the service manager, Jeff L,. stating that there was an oil leak that should be taken care of before making the drive. It was a "major repair" he said, and would be a 13 hour job. He made it sound like she would not make it across the country if the leak was not fixed. While they spoke she went out to the carport and did not see any oil in her spot and told Jeff. She asked me to speak to him and I asked where the oil leak was and how bad it was. Turns out it was a small drip and I said it sounds like an issue that does not need to be addressed just yet and he agreed that is how he felt too. Odd that the sense of urgency disappeared once I (a male) got on the phone. He then offered to let us come see the leak and also added something to the effect that he was not out to take advantage of my roommate. When we picked up the Tribute he showed us a hose that indeed had a shine to it from an oil drip. But my roommate let him know that she did not appreciate being treated differently because she is female. He tried to scare her into getting the job done when he should have presented both ends of the decision-making spectrum. Yes, oil leaks only get worse over time but does such a small leak need to be fixed immediately? Jeff apologized for coming across that way but it is too late for an apology. My roommate has decided to never return to Milam for service. P.S. Last year I went there to the parts department to fix a cracked alarm fob that still activated/deactivated the security system and was quoted around $85. I did not want to shell out the cash right then so I left. I later learned (from my roommate) that replacement fob cases were available at many auto parts stores. I think good customer service is not just making the sale or the repair but also giving advice and perhaps helping a customer save a couple of dollars by recommending an alternate option. read more