I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

First of all, they were ridiculously overpriced. Secondly, and more importantly for anyone reading…read morethis, they are out of business now. CLOSED... ... as of March 2013, as best I can tell. I drive by the former shop and "for lease" signs went up in late March or very early April.

From the owner: Auto Body & Paint Collision Repair, Restorations on classic cars is another thing are very well…read moreknown for. We accept most all Insurance Company claims and we will do all the work for you as well as arrange for a rental vehicle at our location if needed. Your car or truck will be returned to you in pre-accident condition looking like nothing ever happened with a lifetime warranty.

Smitty detailed all my needs and the services I requested and exceeded my expectations!…read more I had an excellent experience with Titus Will Collision Center in Tacoma. The entire team was professional, friendly, and communicative from start to finish. They kept me updated throughout the repair process and made everything as smooth and stress-free as possible. The quality of the repairs exceeded my expectations. My vehicle looked like new when I picked it up, and the attention to detail was impressive. What really stood out was their honesty and transparency. Not only did they complete the work efficiently, but the final cost actually came in under the original estimate, which was a pleasant surprise. I truly appreciate their outstanding customer service, quality workmanship, and integrity. I highly recommend Titus Will Collision Center to anyone looking for reliable, high-quality collision repair in Tacoma.

5 Stars. This place is fantastic…read more Brought my Toyota Tacoma in to repair the door frame on the passenger side and while it did take longer than I would've liked, I was both able to get my truck in sooner and get it back faster than any dealership and a lot of repair shops. They had done a good job on it, but after the repair, my passenger door was clunking when I opened and closed it, so I brought it back 2 months later and Smitty was able to help get it fixed for no charge. Genuinely cannot recommend this place enough, I will be recommending it to anyone I know who needs a repair or service.

They are called Metal Magic for a good reason!…read more I had a few people tell me about them, so I had them work on my vehicle. I had a small, but noticeable door ding that some clown inflicted on my car. David (owner) walked out said no problem, gave me a reasonable quote, explained the process and I scheduled a date to drop it off. I arrived dropped the keys and two hours later I could not find the ding. Absolutely amazing. They also do all types of work, including rims, but if you are in need of repairs then this is your place.

Made the appt and Voila all done. It seems like everything is about $300 ish for dentless repair…read moretho. But u can't even tell. (Well I know where it is but that's me haha. )Also had an owie repair on a wheel. They stripped the wheel where needed and re- powder coated that. Looks great!! They do a great job. They will be our go to.

I can't say enough about Center Collision. The level of honesty, integrity, and workmanship…read moreexhibited by everyone we worked with was exceptional. In particular, Jared Osten went above and beyond the call of duty in trying to get our insurance company (State Farm) to do what was right. And even when State Farm would not agree to pay for procedures that were strongly recommended by Subaru, Jared and Kevin House (owner) stepped and covered the cost of the procedures because they refuse to sacrifice quality and safety in order to appease insurance companies. If you ever need collision repair or bodywork, Center Collision should be on the top of your list. From Malissa, Evie, and I, thank you Jared and the rest of the Center Collision team, you guys are amazing!

**Beware before doing business with this company.** In my experience, they refused to accept a…read morecheck directly from my insurance company and instead insisted that I pay them in cash. I also found their rates to be about three times higher than the other estimates I received. Additionally, I felt that important costs and policies were not clearly disclosed upfront. Based on my experience, I would not recommend this business. I encourage anyone considering their services to request all fees and payment terms in writing and to compare estimates from multiple repair shops before making a decision.

Excellent value and body work on my Audi. Work was done by the date that was stated, it was clean…read moreand looks great. This is the second time I've used them.

Nit very honest or reputable with their inflated estimates and pricing, went to another Maaco…read morelocation and had the vehicle repainted for literally 1700.00 less than their quote.

The…read more These guys did a beautiful custom paint job on my 2021 dodge durango hellcat.

this was a great experience. my car looks great. they washed it and cleaned inside. there was a sn…read moreunrelated scratch on the door. they already had the paint so they fixed it. my car looks new again. thank you Lakewood Collision