If you're looking for a contractor who comes in, quotes rock bottom prices but charges you extra…read morefor every little deviation or snafu that might come up, rushes through the job, and makes you feel like any additional discussion is an imposition, then you're not looking for Les.
If, however, you're looking for a contractor who charges reasonable rates, checks with you every step of the project, actively seeks input and feedback, works on every detail until it's pretty much perfect, and even takes care of other little odds & ends around the house without big drama, then you've come to the right place.
A few months ago, I decided that my half-bath (aka "powder room") really needed to look less like a contractor's special from the 80's (uneven brown-grouted white tile floor, a toilet that needed a plunger more often than not, an unframed chipped mirror, different textures on different walls, and a vanity that left a 6" gap between it and the wall on one side), and more like a mini-sanctuary for guests. I bought most of the supplies (vanity, sink, faucet, countertop, mirror, toilet, tile, moulding, paint, etc), and was looking for someone to help make the dream a reality.
I first turned to Yelp (yay Yelp!), but found that many of the highly rated guys near me were either booked well into the future, weren't that interested in a job this annoying and comparatively small (4x8' room, lots of 1/2-day tasks with wait times for drying, etc), or didn't actually have their contractor's license. If someone's going to be spending 2-3 weeks coming in & out of my house without me around, it's good to know that they have insurance and have to answer to the contractor's board.
Enter Les. I met Les in casual carpool (yay Bay Area!), where he mentioned he was going into the city to quote a job. I asked him for a flyer, and decided to see what he had to say. Les was prompt (not just when providing the quote, but for every meeting after that, as well), friendly, courteous, listened to what I had to say, made suggestions and provided input on what would work and what some of the trade-offs might be, and came in a smidge lower, quote-wise, than two of my other quotes (but higher than one, who'd quoted without seeing the space).
Our planned start time ended up being delayed a month (he had another job that took a little longer than expected, then the holidays were upon us), but once he got going, he was here every day making progress... and we talked about the project almost every night. For the most part, the project went quite smoothly -- it completed within his estimated timeframe (2-3 weeks). The one snafu -- I came home after he'd finished grouting the new tile. It looked not-great. Not horrible, but not good, either -- and partly probably my fault. I'd bought epoxy grout from Home Depot (never needs sealing), but the stuff apparently just did NOT want to behave properly. Stuck to the tile, wouldn't stay in the grooves, and the end result just didn't look quite right. I gave Les a call, and said "um, about the grout..." and he said "yeah, I don't like it either". The next day, he pulled it all out, and put in the good-old-traditional stuff. Much, much better, and no additional $$$. The last task for the bathroom was to hang the mirror, and he wanted to make sure it went exactly where I wanted it. Rather than expecting me to take a day off work (or arrange to work from home), he came by on a Saturday, and we finished hanging the mirror together. This little bathroom has now become my favorite room in the house.