Jimmy is the best there is! Best customer service, prices, and professionalism. Definitely…read morerecommend him to anyone shopping for insurance. He's taken care of all the cars in the family!

James, at Silver Coast auto insurance, is thorough and efficient. His personality is pleasant and…read moreaccommodating. His knowledge of the industry puts me at ease. Whenever I visit him, I leave with the confidence that my insurance needs are being met. Before I call my insurance company, I call James first. If you're lucky, you'll see his dad when you visit. He always greets me with a smile. It's cool to see a father supporting his son.

Thanks so much State Farm if it wasn't for this amazing person today I was about to throw you guys…read moreto the trash for not helping out. His guys is amazing answered all my concerns within the minute. I just can't thank him enough. Razak Akin State Farm claims analyst You are what a true customer service needs. Once again Razak Akin thanks so much

I wanted to verify, with another State Farm employee, what my agent told me about the minimum…read moreamount of Loss of Use, I could carry on my homeowners policy, he said I had to keep it at over 400K Loss of use is what the carrier will pay if you cannot use your home, so money to rent somewhere else. I wanted less coverage to cut down on the insane cost of the policy. I called two SF agents, and they wouldn't tell me, and I called their 800 number and was transferred 12 times and no one could or would tell me (mind you this is pretty basic information), and the last person said, " why would you think your agent would lie to you?" WOW. Insurance company's are a racket. ANYONE at SF should have been able to give me this information, based on general SF policy, or specifically my policy. I wonder why so many people detest insurance companies...

Wow just got of the phone with an assistant of Melissa, and just wow. Worst experience. I was just…read moretrying to get answers to some questions as living in California means an absurd amount of rules and regulations. This women was rude, didn't let me get a word in edgewise, and had an all around attitude. I'm sorry but I work way to hard to be treated like people living in tents on the side of the streets. I'm sorry 2 thumbs down. Thank you for the the bad feeling your employees left me with. Wish it were possible to not leave any stars period.

I made a number of changes to my home and auto policies this year... so many changes that I kinda…read morefelt bad for calling them so often! I mostly spoke with Winston, who's positive attitude and willingness to go the extra mile has really solidified my loyalty to Melissa's agency. There were two examples in particular that were impressive: First, when I added my wife to my auto policy, there was some trouble with keeping my "experienced driver" discount because she is from Japan and doesn't have a long history with an American drivers license. Winston worked with the underwriters and was able to convince them to let us keep the discount. Second, when I started the process of purchasing my condo, I called Winston to ask about a new policy even though our escrow closing date was still about a month away. He apparently made a note of the escrow closing date, and he called me that morning to setup my new policy. Buying a home was a stressful process, so it was nice to feel confident that my insurance was taken care of.

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

Progressive is an extremely irresponsible insurance company. I've been in three accidents in last 6…read moreyears, all of which were the other party's fault. The first time, after Progressive took my case, they did almost nothing to help me. I had to handle all communication with the other party's insurance company myself. In the end, the other party covered my repair costs and rental car expenses. The second time, Progressive assured me they would actively help. I gave them all my repair and rental car receipts, but they only managed to recover the repair costs--they didn't even try to get the rental car fees covered. Their excuse? I didn't have rental car coverage. Seriously? It was the other party's fault, so the costs should have been covered by the other party's insurance. The third time, which happened recently, was even worse. Again, the other party was at fault, but this time Progressive told me I had to pay the deductible myself, claiming the other party's insurance refused to accept liability. How absurd is that? I had zero fault in the accident, yet I was expected to pay part of the repair costs. I agree with the other victims. If there were a zero score option, I'd definitely choose it. So, if you don't want to deal with any trouble in future accidents, please stay away from Progressive. They are neither professional nor responsible. Finally, I hope that no matter which insurance company you choose, you always stay safe on the road.

Great customer service! I walked in for a quote and Nancy was able to help answer all my questions…read more Highly recommend. Ps. Speak to Nancy!

Linda has be my go to for everything. Since day one she has help me with my car insurance and with…read moreproblems in the past. And most of all great prices!

ago I've used Eric Aguilar for well over 6-7 years now and…read morehe is extremely helpful and attentive! Not only is their pricing unbeatable, he is always helpful when I'm in a jam. My friend borrowed my car and got pulled over, couldn't find the insurance in the glove box. I just text Eric and he sent it right over to save the day! She got off with a warning .... No longer need this company in the sense of what they offer, yet I've stuck with them because of their outstanding service!!

Terrible customer service. If you have no problems, they are great. Once you have something wrong,…read moreyou can hear the persons tone just go negative. Then you won't get anything solved they will just pass the buck. I guess that's what you do as a 3rd party. They definitely seem like its all about getting their commissions.