Needed to replace an ancient water softener with a new one. Spoke to Nick at H2okay Water…read moreTreatment. He came right away gave us a good price. Installation was quick and neat. System is working great. Called him with a few questions which he was happy to answer clearly. Highly recommend him, his company and their product.

From the owner: Many Puronics water softeners incorporate a SilverShield HYgene filter to inhibit bacteria growth…read morewithin the filter media bed.

Fred was extremely helpful. this was the second time he's helped me. the first with a whole house…read morefilter, and this time with a new water softenor. Fred has also been incredibly helpful with questions Ive had along the way as a new home owner. He always tries to find the practical solution before resorting to the big fix which is appreciated.

I had a water system installed by this Co. and I was impressed with…read moretheir professionalism and knowledge. The person who installed, his name was Fred. He was very nice and when he finished installing, he explained and answered all my questions. I highly recommend using their services, you will not be disappointed.

If I could give them a 0 star review, I would…read more I talked to Andrew and he's a liar. Not only did they not provide a credit for the units they picked up, he contradicted what his salesperson told me when he signed me up. Let this serve as a warning to anyone who's looking to sign up with this company; they're swindlers and have no integrity.

Only company delivering alkaline water to ny. Delivery is easy to set up and as promised!!!…read moreCustomer service is top tier....

WE LOVE JOE! We'd previously worked with him when he was at another company, and he helped us set…read moreup a water treatment for us for our well water. As first time homeowners, we were a bit out of our depth (pun not intended) with water treatment in general, and he helped us feel confident about what we needed and make informed decisions throughout. He is extremely personable, friendly, communicative, and efficient. We've had a small hiccup with one of our systems that caused a harmless but annoying smell with our water, and he came back several times without a single complaint to see it through, not giving up until the problem was solved. Worth EVERY penny. WE LOVE YOU JOE!

From the owner: AquaCare is proud to serve the Hudson Valley with water filters, water treatment, service, and…read moretechnical support for all the water quality needs in our area. Whether you need a water softener, have bacteria in your water, want more info on whole house water filters, or simply want to get a free water test, please give us a call.

Excellent trusted company!! Roger is a GREAT person to work with and helpful with advice. A honest…read moreand perfect company to work with. Brian Oak Ridge, NJ

We had been renting a water softener for over 24 years from Roger Garrett, This past March we had a…read moreproblem with the water. Chris came to the house and without doing anything, he diagnosed the problem to be our hot water heater. My wife had told Chris a plumber was just here the day before and said it was not the water heater. Chris then said okay, you need to replace a part on the water softebner and it may take up to two weeks to get the part and it would be approximately $1,200-$1,500. We said we don't own the softener we are only renting it. He said it does not matter, you will need to pay for the new part. We had the original rental agreement that was signed in 1994 and the parts and labor were covered under the rental agreement we said. Chris said no that's wrong. We told Chris do not order the part. We decided to replace/purchase a new water softener a few days later through our reliable and trustworthy plumber. The old water softener has remained in our basement since March. Roger or Chris have not hauled it away as called for in the rental agreement. I called Roger and Chris on August 10th.and Chris said he would pick up the softener the next day between 3:00 and 5:00. I took off work early so I could meet Chris at my home. Chris never showed up as promised and never called. Since that time, I called Roger twice and sent 3 text messages over the course of the next 9 days. Roger finally answered my last text & said they were very busy and would pick it up soon. Needless to say, I will never use Purely Water again and certainly would not recommend their services. Roger did not honor the rental agreement and has been very unresponsive. I certainly understand someone being busy but I also believe a simple pick up of equipment could have been completed sooner than 5 months and counting. Extremely unprofessional company! Tom F (Sparta) 8-20-22

Extremely Disappointed Long-Time Customer…read more I've been a loyal customer of Passaic Bergen Water Softening Company since 2021 (over five years), always paid on time, and never had any major complaints--until now. Recently we noticed stained clothes coming out of the washing machine. We even replaced the washer, but the problem continued. Everything pointed to our hard water and the existing softening system. I called customer service yesterday, clearly explained the situation, and they set up a technician visit for this morning at a time that worked for us. No mention whatsoever of any service or trip charge. The technician arrived promptly, did the work, and then hit us with a $180 invoice as he was walking out the door. When I politely objected and said we were never told there would be a charge, he said he'd speak to the owner "Joe Murino". That's when things went downhill fast. The owner got on the phone and was immediately rude, insulting, and condescending. He started with "You expect a visit to be free?" then "How much do you want to pay?" and "Who's going to pay my guy if not you?" He never once acknowledged that their team failed to inform us of the cost upfront. Instead, he said if we don't want to pay, he would have the technician undo everything that had just been done. I was shocked and honestly embarrassed for how a long-time customer was being spoken to. I didn't want the technician to suffer because of his boss's behavior, so we paid the full $180 just to end the ugly conversation. This experience was horrible for so many reasons: Complete lack of transparency about pricing Unprofessional and condescending attitude from the owner toward a loyal customer Threatening to undo work instead of simply owning the communication mistake Making a routine service call feel like a scam I will never use this company again and I strongly recommend everyone else look elsewhere. There are plenty of water softening companies that can treat their customers with basic respect and common courtesy. Stay away.

Our experience with Passaic Bergen Water Softening was a nightmare! We chose them because they said…read morethat they would be able to install a unit into our finished basement and they would hide the pipes. They seemed reputable and reasonably priced. They were also able to install a Reverse osmosis to improve our drinking water. They installed the unit in April 2024 and when they did this the discharge water for the reverse osmosis ran constantly. We not knowing something was wrong let this go on while our water bill tripled. Fast forward to the week of Christmas and the area got its first cold snap. I was awoken to an explosion and running water at 3am. The newly installed water softener had blown its line for expelling water and completely filled my trophy room with salt water. The carpet was soaked with a splashing amount of water. We were left with no option but to call Servepro and have the room gutted to avoid mold and water damage. We also had to file a claim with our home owners insurance. Eventually we were able to get in touch with Passaic Bergen who eventually sent a representative. What did that representative do? They simply reattached the tubing and fixed the broken parts and then turned off their newly installed machine and said welp it's going to have to be installed differently and it will cost to have it moved. They then said they would reach out which they never did. A week then went by and as my daughters were getting ready for school (on the other side of the basement) one of them yelled and said help there's water in the basement. The pump where Bergen Passaic had placed the discharge for the reverse osmosis had popped the breaker and since it was constantly running. This then led to the reverse osmosis overflowing the sink within a matter of minutes. After speaking with the electrician and a plumber the reverse osmosis had been installed improperly and although Passaic Bergen said they checked our water pressure it was too high and had blown out the tank causing the water to run constantly when it should have just dripped intermittently. This second flood cost another $800 out of pocket and another $800 for a plumber to install a check so the water pressure was at a manageable level. We then called again and finally Bergen Passaic responded back out. When they responded out they sent their "best tech" because he had a construction background. This gentleman proceeded to complain the entire time saying that the Staff at the company promise the impossible and that the job cannot be done and that he just wanted to leave to go to his child's football meetings. Passaic Bergen charged us another $400 on top of all this for "parts" and we are now stuck with exposed blue pipes through our beautifully finished basement. So Passaic Bergen equipment cause 2 floods in our basement and tripled our water bill for 9 months and they still had the audacity to charge us more on top of it all. To say I'm upset is an understatement. During the middle of this their general manager told his wife he was sorry and he would come out to rectify the situation. Did this happen? No! Did they accomplish what they promised? No! Did they stand behind their work? Nope! Would I ever recommend them to anyone? Absolutely 100% NO! STAY AWAY FROM PASSAIC BERGEN WATER SOFTENERS AT ALL COSTS!!!