Fixed my major need to flush my hot water heater. Fixed my kitchen faucet. Helped me plan for…read morefuture work to fix my bathroom faucet. Very helpful. Jana

Back in October, I called them to start up my furnace since it wasn't turning on. The technician…read morethey sent spent about 2 hours trying to diagnose the issue. He cleaned the furnace out and changed the filter. He then said the "heat exchanger is burnt out because it's purple" handed me a bill of $535 for the cleaning and left me without a working furnace/without heat when I have 3 kids. He said he'd call back once he spoke to his supervisor about what he can do about the furnace. I called the office 3 times over the next two days and they literally left me hanging. So in the end, they took $535 from me and never fixed the issue. I called pseg and they got my furnace working with minutes at no cost. Pseg said the drain tray needed emptying. That was it.

Aspen is great. Steve installed our softener and comes back personally for maintenance calls. He is…read morefriendly, fast and efficient. He is very knowledgeable about water quality and takes the time to explain what he is doing and why. Highly recommend Aspen for your water softening needs.

Great company - quality water treatment facility. Highly…read morerecommend. Tri-state favorite.

We were originally told by another company that our well had completely dried out and that we'd…read moreneed to spend over $30,000 to drill a brand new one... which was honestly overwhelming. Before committing to something that big, we decided to get a second opinion and called Accurate Well and Pump--and I am SO glad we did. Within just a few hours, they assessed everything and came back with a completely different (and much more reasonable) solution. Not only were they able to get our water back up and running for less than a third of what we were originally quoted, but the entire process was quick and stress-free. The estimate was done the same day, and the actual work was completed in just one day. They were incredibly kind, professional, and easy to work with from start to finish. If you're dealing with well issues, do yourself a favor and call them before making any big decisions--you might save yourself a ton of money and stress like we did.

Excellent service! We didn't have water so we called a well service in North Haledon. They refused…read moreto come out. They told me they no longer do emergency calls. I explained we don't have water! Nope they don't care! So began searching and found Accurate Well and Pump! I explained what happened and they came out 10:00 am on Sunday morning when we had snow ! So happy and relieved! The workers were professional, fixed the problem and...... We got our water back! I would definitely recommend this company. Don't look any further!

I am a very demanding customer. I hold myself to high standards in business therefore I hold…read moreeveryone else to the same standards. I was very skeptic when shopping for a water solution for my new home. I read very good reviews and Advanced Water Softening came recommended by another home technician. I purchased the recommended system and had it installed a week later. I have learned to never judge someone or a company by situations or issues, rather by the way they are handled. The tech who installed the system in my home was very courteous and polite. He did a clean job however there was an issue with the hook up under my sink that caused a minor flood. In all reality it came down to the pluming situated under my sink that caused the issue. The install took place on Friday. Friday night I noticed the leaking, Saturday morning I called at 8:50 am (10 mins prior to opening time of 9 am) and spoke with someone who immediately took control of the situation. A tech was at my home before noon and the issue was resolved. The tech even went out of his way to ensure my connected appliances were connected and properly working. I have to say that Advanced Water Softening not only installed a quality product with great service followed up by fantastic response to an issue but they were extremely attentive and treated me like I was their most valuable client. I was very impressed.

Look elsewhere for better and cheaper service. Completely unprofessional service staff. Had a rude…read moresalt delivery person refuse to wear a mask or put on booties when entering my home.

3 years ago, I chose them for my whole house water treatment and RO system so that I could support…read morea local family-run business. However, in the last couple of years, service levels have sharply deteriorated. Nancy was great with scheduling. They did not tell me area had to be fully clear for them to work - I assumed their workers could move things. But understandably, they could not. But the company invoices me for service anyway. When I called to talk and reschedule, Joanne was nasty and transferred me to Vinnie the office manager who was even nastier. He starts off with "Are you really that dumb...". Needless to say, they lost a customer who tolerated their decline for a couple of years. I've moved to WCPonline.com, a much better-run family business, and have been thrilled with them!

This is a very nice family-run business. They were helpful with all of my questions and equipment…read moresetup. I'd so much rather support a local business that is helpful than some megacorp. Their salt is less than the big box stores and great quality. The bags are 50 lbs versus the smaller 40 lb bags you get at HD or Lowes for less money per bag.

Excellent trusted company!! Roger is a GREAT person to work with and helpful with advice. A honest…read moreand perfect company to work with. Brian Oak Ridge, NJ

We had been renting a water softener for over 24 years from Roger Garrett, This past March we had a…read moreproblem with the water. Chris came to the house and without doing anything, he diagnosed the problem to be our hot water heater. My wife had told Chris a plumber was just here the day before and said it was not the water heater. Chris then said okay, you need to replace a part on the water softebner and it may take up to two weeks to get the part and it would be approximately $1,200-$1,500. We said we don't own the softener we are only renting it. He said it does not matter, you will need to pay for the new part. We had the original rental agreement that was signed in 1994 and the parts and labor were covered under the rental agreement we said. Chris said no that's wrong. We told Chris do not order the part. We decided to replace/purchase a new water softener a few days later through our reliable and trustworthy plumber. The old water softener has remained in our basement since March. Roger or Chris have not hauled it away as called for in the rental agreement. I called Roger and Chris on August 10th.and Chris said he would pick up the softener the next day between 3:00 and 5:00. I took off work early so I could meet Chris at my home. Chris never showed up as promised and never called. Since that time, I called Roger twice and sent 3 text messages over the course of the next 9 days. Roger finally answered my last text & said they were very busy and would pick it up soon. Needless to say, I will never use Purely Water again and certainly would not recommend their services. Roger did not honor the rental agreement and has been very unresponsive. I certainly understand someone being busy but I also believe a simple pick up of equipment could have been completed sooner than 5 months and counting. Extremely unprofessional company! Tom F (Sparta) 8-20-22

DO NOT USE CULLIGAN in SPARTA! They only have 1 day a week…read morethey can come to your house. So if you need a service, it's that day or NO day!! They will NOT help you and come a different day. For a 10 minute job, you have to take a full day off!! They refuse to come a different day, even though they are 6-10 miles from my house. Then they asked me, what days are best for you. I gave them the days my wife works from home. Or, any day after 3 pm. The salesman said this will work. What did they do next? Made the appointment for the day untold them NO one would or could be there. For a time NO one could!! I needed the service, so my daughter had to miss a day of school to stay home for them. It took the technician 10 minutes to service the RO system. That's it. ABSOLUTELY TERRIBLE CUSTOMER SERVICE!

When a water filtration system was needed, Culligan in Sparta beat the competition…read more Of three water filtration companies we researched, Culligan was the top choice. Why? The Culligan Rep. (Mr. Andy B.) was personable and professional in helping us assess the best filtration system available to us. He painstakingly detailed all the filtration options for us, and was patient and kind with our detailed questions. Andy, (and Culligan), were gracious through the product installation, and their staff has been available if we needed assistance with the product. As for the product itself, labs seem to indicate much of what we wanted filtered has been removed. (We can't say much more on water quality, jury's still out on that). However, Andy B. (and Culligan) helped provide us turnkey financing, and Mr. B. personally tested our water several times, at our request, before and after the system installation, to our satisfaction. Recent labs seem to indicate the filter's holding up after a year, which is a good thing. No other company offered such a product, while still providing filtration commensurate with the required standards. Mr. Andy B (and Culligan's) product technicians were prompt, respectful and thorough in their analysis of our water filtration concerns. You may pay more (in some cases). If you pay much less, you will likely not receive the accountable, respectful, professional service we received via Culligan and Mr. B. at their Sparta offices. We thank them.

Ardi at NMP was great, he was very responsive and was clearly passionate about what he does. We had…read morea whole house softener/filtration system and RO installed, and the water quality in the house has improved dramatically. When the softener regenerated in the middle of the night and woke us up (our bedroom is right over the part of the basement the system is located in), Ardi was responsive to our texts and assured us that the noise was normal. He came within a few days and helped us reset the time of regeneration to a better time. He even came back a second time to secure a pipe so the sound wouldn't travel as much. They also matched a competitor's offer and warranty. Overall very happy with the system so far!

I had Terrible experience with RO installation. They cut costs by sending untrained guys for…read moreinstallation (not licensed plumbers) who don't even know the code. The guy who installed RO at my house was not a licensed plumber. He connected the waste water drain after the P-Trap of kitchen sink drain(pic attached), which is illegal, dangerous and against the code. It can cause sever gases to come in contact with RO filters which is very risky. Luckily I noticed and called them. They apologized, and told they will come over to fix, and they will send a licensed plumber who knows what he's doing. A guy showed up after 3 days, and this time again they sent a service guy (again, no licensed plumber) who left P-Trap under my kitchen sink leaking, and I had to call them a third time. Horrible experience end to end. But, buyers, beware, this is not a trustworthy company. Save your money, call your licensed plumber to install RO.