My husband called and made an appt on Friday for a MOBILE glass windshield replacement for his van…read moreat our home for 3pm on Monday. He received a text Sunday from the company that the appt was the following day at 8am. That's wasn't correct. So he called them Monday morning to ensure appt was at 3pm. The receptionist confirmed and said they would be out at 3. Monday comes and at 3:30pm He calls and ask where they are. Not here. And receptionist said the appt was for at the shop. He advised her it was not for the shop but a mobile repair and that he called Friday and also Monday morning to confirm this information. She didn't seem to careless that he wasted his time booking and even took time off work to be here for an appt that they didn't show up for. He didn't get a call back either after hanging up frustrated when she informed him they weren't even on their way. She didn't care to make any of this right. Not to happy and searching for someone else to do this job that will hopefully show up.

Lovely employees and fast service for windshield replacement…read more Also accepted insurance!

Very excellent communication with this company even though the location in NE is more of a pick up…read morelocation doing small jobs. Communication is with their location in Charlotte. Quick turnaround for cabinet shelves ordered which we picked up at Alpine Road location. Our second order was for custum size glass end table covers which was completed and picked up at the Alpine location. Very co-operative employees. Very good pricing. Very excellent turn around times from orders to completion.

they charged my double the price of work to remove, cut and install mirrors in my home. I have…read morenever experienced such a unprofessional company as this, they have deceptive business practices, They are unfair, rude and unresponsive to calls and emails.. Worst company I have dealt with since moving to Columbia.

Rick, Mike and Chase came out and replaced the wheels on my sliding glass door for under $500. They…read morewere fast, courteous and HONEST. I had another company come out who said it would be impossible to repair the door and tried to pressure me to pay for a new sliding door for $5,300. So, I saved more than 90% and will, of course, take all my future needs to their company.

My insurance company recommended Ace Glass for my windshield replacement. After having trouble with…read morethe installation and glass quality I called to have another glass installed. The young lady I spoke with was one of the rudest people I have ever encountered in customer service. She continually spoke over me and interrupted me. She even muttered foul language. They also did not aim my cars camera for safety systems, which is required by the manufacturer. I would never recommend them after my very poor experience. Avoid at all cost.

I had a very small chip in my front windshield. I called up my insurance company and they said Safe…read moreLife Auto would be the place where we I can get it fixed. I called them up Safe Life Auto and they said they would send their roadside assistance to come to my house fix or replace the window since it is covered under the insurance I decided that I would just replaced the whole window. But I wanted to go to there on-site place since that's just my preference. I set up an appointment which was pretty quick they got me in when I got there it was a smooth check in I decided to wait in there waiting room and within an hour they had the window completely removed and fixed with a new window. At this point I have no problems with the window it looks totally brand new and I would highly recommend this place. Unfortunately I wasn't able to get any photos but the place was clean and they had some water and coffee in there waiting room.

safelite was a no show! then tried forcing me to reschedule at a time not convienient for me. Shame…read moreon USAA for using such unprofessional, unorganized company. I'm still waiting to hear from store manager Christina Santiago and District Manger Richard Jones...if that's their names. I wouldn't recommend safelite to change the glass on my granddaughters toy car!!!!