Nice place, but they are managing it into the ground. They raise rent at an unaffordable rate. You…read morecan hear everything upstairs. The whole place is built over a swamp. The patio was sinking. You have no hope of getting your deposit back, even if the place looks better than you left it. They promised me they would clean the carpet, they never did, they charged me for a new carpet. They charged me for a stain on the garage floor that was already there. They will add a decorating fee and make up a fictional fee until they reach and exceed your deposit. They don't even accept direct deposit or debit card payments in 2017. The whole deal felt shady. After three years, it kept getting worse with no signs of improvement.

My mother has lived here for 6 years and I moved in a little over a year ago. We have put in…read moreseveral requests throughout the last year. One was the entry door that would slam shut when trying to enter. After several "attempts" to fix it, it fell off the door as I entered and swung almost hitting me straight in the face. After that report they finally fixed it. Our AC is a newer model for the apartments, we generally call them monthly to fix it. As it stops working altogether or just blows out hot air. And when they show, we never know. No heads up, no courtesy call, mostly never show up, etc. Our most recent issue has been our neighbors that moved in late December. They smoke pot consistently which impacts both of our sinuses. We work from home so we live in it 24/7. We just want our door fixed so we can live in our own apartment. They have yet to resolve the issue, including setting up times that they never show, nor get back to us, as well as ignoring our phone calls. I called them 12 times in a row today before they finally answered. And I still am waiting. If you live in the back areas they don't give a care since no one can see it. Shudders hanging off the sides of the buildings, trash around, hazards everywhere. The "gated" community has become entirely laughable. I've come in with no sticker, seeing people I don't know working the gate, only to just let me through. Only about 1 or 2 do the job right. We don't feel safe here anymore in several different ways. Cars parked here without stickers to distinguish residents and visitors. No tickets on them advising they need to move their vehicle to a different location, it just goes on. If I could give this place a 0 star rating as of this very moment, I would. I don't reccomend this place in the slightest.

Please do not fall into Carlton's arms in the winter haven trap, this please place is run by crooks…read moreand con artists Carlton's arms run this place just too ripe you off, rent increases every year, their excuses are it's because of the market value that we are rising your rent, again anyone who read these reviews, DO NOT I SAY AGAIN DO NOT RENT ANYTHING FROM CARLTON ARMS OF WINTER HAVEN, THESE PEOPLE ARE PURE EVIL, remember this These people are just as bad as it gets when it comes to raising your rent. They will raise it every few months, and you're pretty much screwed, but this time they went overboard from 1142 to 1425 that's a very big raise in rent

Moved in bout 3 months as I'm cleaning I move the dresser and theirs black mold all over the wall…read moreand black mold takes more than 3 months to form land lords blame me for not telling him, I told him the same day but hours later I seen him and I tel him and he tells us to just move out and not give us our deposit back and blames us for the black mold when black mold takes more than three months with the right conditions

Horrible management, horrible neighbors, nothing ever gets fixed whatsoever. If your looking for…read moresomewhere to live short term then this should be fine. They misplaced my rent & tried to say it was never received so keep your receipts