Our experience with All Weather At Home has been extremely frustrating. We ordered a window through…read morea Kelowna company on April 3, which in turn ordered it from All Weather At Home. On installation day, the door had a major problem -- it required extreme effort to open and close. We didn't want it installed, but we were assured by All Weather that it could be fixed with adjustments. Instead of taking responsibility, they blamed the installer and made him tear off all the moulding and move the door half an inch. This did not solve the issue. We were then told the window had to be paid for in full before any warranty work would begin. We paid, with hesitation, believing it was our only option. Over the next several months, they returned multiple times -- often arriving without the proper parts or tools, and even forgetting which parts they had already replaced. Now, five months later (in September), the door is still not fixed or properly finished. Once All Weather realized they could not fix it, they dismissed the problem and told us it was "good enough," even though the door is still difficult to open and close and is missing weather stripping. As an elderly couple, this ordeal has been exhausting and stressful. After months of delays, excuses, and failed fixes, we cannot recommend All Weather At Home to anyone."

We had them quote replacement of three windows. We were told by our estimator that they would keep…read morethe old trim on 2 of the windows ok fine. The windows were supposed to be 32 inches wide. We proceeded with the order come install day the windows are wider than we agreed upon and the installers say they can't keep our old trim and they didn't want to install any trim at all. We now have exposed framing. Our salesperson blew us off and so has some woman named Samantha. Due to their actions I had to drop more money on custom blinds and now I need to hire some to fix the mess they left behind. It has been over a month and they have not returned our calls and emails. I will be exploring my legal options. So my $4500 windows are costing me way more due to new custome blinds and repair/restoration work required.

Paul did an exceptional job installing my exterior garden doors…read more There were some challenges in the existing space he maneuvered through, taking extra caution to make sure the job was done right. He was thorough and meticulous, and left the area cleaner than he found it! A refreshing change we appreciated.

Storm door needed changing. The changeout was not easy but Paul did a great job. He was a…read moreperfectionist and made sure I was happy before he left. He kept the work area very tidy and was able to haul away the old door at my request. I would definitely recommend him to anyone requiring a similar service.

And again, this unicorn of a 5-star business has sold me the part for my shower door and saved me…read more$1000 on a contractor and a new shower door. The lady at the desk there is bang on knows her stuff when she looks at a photo of the broken bit, she zips over to the wall of little bins, and fishes out EXACTLY what I need to make it right again. For less than $40, I got the hinge, the pin assembly for the door, and a rubber door seal... I can't say enough fabulous things about the service. My next project is a window insert for a door that has failed from age... will see if they can help me out on that too.

Terrific job on supply and install of custom glass shower enclosure, looks even better than I…read moreimagined. Price was fair and the installers did not leave a trace of dust! They also practiced safe Covid procedures (masks/6' distancing), very satisfied and will use again.

My experience with Ecoline Windows was highly positive, starting with a consultation by a…read moresuper-friendly manager (Andrey Bulay), who measured and recommended window options tailored to my needs. He also told me everything about rebates available for my project and how to apply for Grener homes grant. I quickly received a detailed quote, including a visual of the proposed windows and any adjustments I requested were promptly addressed. The process from finalizing the quote to installation was seamless, with the installation scheduled a week in advance and the team arriving on time. Despite only needing one old fixed window replaced (a task some companies declined due to its small scale), Ecoline was accommodating and eager to assist. I ended up with combination windows. instead of a huge fixed window, there are now 3 smaller units (picture+2 casements). Superb energy efficiency and optimal ventilation, totally love it. The installation took only 2 hours, and the crew even cleaned everything up, leaving my space tidy. I would definitely recommend Ecoline, super happy!

I had to choose a 1 star because, 0 stars are not allowed…read more You looking for trouble! Then let them install your windows, from lousy workmanship, to total ignorance for some of the materials they offer. And then totally ignoring your request for service, it's been only 1-1/2 year when they finally finished the installation started in 2023, and they already do not return a request for service. Can you imagine what they will do after years of the install in case you want to refer to their warranty. Stay away from Ecoline windows Mike

Had an issue with my door - service came out and fixed it within 5 minutes - polite and…read moreprofessional.

Update Durabuilt W Everything submitted and absolutely no…read morereply. Crickets Not many companies want all money upfront. Must be to scare warranty costumers from using warranty. I need sixteen window on a house built in 2017.

Everyone was very easy to work with, the install was smooth and the door looks great.read more

If you are considering using this company, prepare yourself to be present during the installation…read moreto oversee the shortfalls and quick fixes that are used on the contract you are paying for. Very disappointed in the lack of responsibility that this company has taken for the mess they have created for us. Initially installation looks like a good job. But later in the year when we began building the deck off of the new patio doors the installed for us, we saw how they were installed improperly. The patio doors were installed too high with a 2x4 placed underneath. This creates a tripping hazard entering and exiting the house to the deck. As we continued around the house to prepare for new siding, we realize the kitchen window would also need to be reset as the window was set out too far. We contracted this company to do 3 houses for us, and our deeply concerned as to what kind of workmanship we will find on the other 2 once we begin residing them. We reached out to the company and there solution below was that we should pay more to have them correct the shoddy workmanship they created. Hope you are doing well. After discussion with our Installation Manager, we would like to confirm that, from our point of view, we do not see any deficiencies with the patio door installation. Unfortunately, because of this, we are unable to address the issue under warranty. As a possible solution, we can lower the level of the patio door and build up the area above the door to fill the gap. The cost for this work would be $550 + GST if our installation crew is already working in your area. If urgent installation is required and the crew needs to travel from Edmonton specifically for this service, an additional service call charge of $350 + GST would apply. Please let me know if you would like to proceed. Thank you and have a good day!

omg where do I begin... installed windows incorrectly, they even installed a broken window and they…read morepromised we would get a new one. we just had a brand new bathroom Reno, and they did a horrible job installing window in there and ruined the nice tile work, as we have almost an inch gap in the wall between the window frame. it's been ten months later, and they still haven't given us our window. 80 percent of all our windows have drafts coming in and icing up. they kept sending the guys that did the install and blamed the icing over on humidity etc, even tho we never had issues before. we are at our wits end.. we had a second opinion professionals come in and said they're not triple pane windows that we paid for, and they didn't use insulation around windows and would have to get them redone. do not recommend...

Paid for a triple pane glass door that the salesman promised me would be in and installed before…read moreChristmas if we hurried and ordered. They showed up with someone else's door, so install got pushed back. Got told they'd call me on Monday, didn't hear from them for 3 weeks, so I called and was mad naturally. a few months later they finally showed up with my door and installed it. the glass kept icing up and I told them about it and they sent someone over to tighten the glass seals, which made sense. The glass kept icing up and I told them again, this time however instead of sending someone to come over and investigate they tried blaming it on my house and saying it was the humidity and the fact its in a kitchen (the humidity is in my house is 17% and the fact that my old door never iced up should say something about this new door) Finally after bitching them out, they send over their supervisor for installs, which was a nice guy, he immediately says that it's only double pane and not the triple pane that I paid for. So not only did they lie on the door install, but lied on the glass they installed in my door before sending it. Now I tell anyone and everyone I talk to, to never ever use Northern Windows and Doors unless they want a horribly brutal customer experience and terrible service