I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

They replaced the door on my BMW X4 while doing bodywork. The inside upper door panel they used was…read moreextremely worn, and was not my original door panel. I will never go back.

I wouldn't suggest any other body shop. I have had my cars to Rodenhouse Body Shop several times…read more Vaughn & Patty, the owners are so easy to work with, very professional. Very easy to set up an appointment to get my car in by appointment. Much more reasonable price than bringing my car to the dealership.

Dorr Standard is our go to repairman! Quality work, great customer service fair prices.read more

Dennis C. We had to get some exhaust work and oil change,…read moretiming chain, fuel pump, spark plugs and other work done. We got great informational service both on what was wrong with the vehicle and when to expect the work to be done. The cost of the work to be done was pricey, but what timing chain replacement isn't. We are happy with both the service and repair of our vehicle, and will bring it back there, if any work needs to be done in the future. (Crossing our fingers and knocking on wood with that said)...LOL

Worst service ever! Continuously failed on promises to complete and they failed to communicate…read more Instead of admitting that he can't fix it and accept responsibility as the business owner, he blames his employees for the work not getting done. He has had the car for almost three years. We have tried to be understanding but enough is enough.

My number 1 place to take my vehicles. Always professional and courteous and prices are reasonable…read more They are also fair and truthful unlike Belle Tire who tries to always sell you things you don't need. Love this place and won't take my vehicles anywhere else.

Had oil changes for all my vehicles. Pricing is really good compared to the nationwide company's.read more

Well they came back and offered me $500 to revise my review. I countered offered $800 and they said…read moreno which is ok with me as know they are admitting to not handling they repair process correctly so as of today I am out $4,600 until I get back in Michigan and take them to court.

Amazing service by all service managers. Attention to detail is so great. I was called 3 times in…read moreone day to let me know the status of receiving the parts they needed to repair my car, and then when they completed the project! I walked in paid and they handed me the keys. Easiest transaction I've ever had with a car repair shop. I'll never go anywhere else & both my adult kids take their cars there also! A happy & more than satisfied family. Thank you GR Motorcar!

Very detailed to what my car needed and always a great team to work with! Thank you for going above…read moreand beyond!

Jay, Chris, and the staff at East Beltline really helped me tow my car on Thanksgiving day. They…read moreprovided excellent service, reasonable pricing, and helped my family and I in a pinch when I was traveling to Illinois for the holiday. I appreciate all that they do! Thank you.

If you need auto repair and are located in Grand Rapids or Plainfield Township East Beltline Auto…read morerepair does a great job with fair prices.

Real pro auto is trustworthy, reliable, communicable and so helpful. I've had two different…read morevehicles that are about 10 years old and they are thorough in their diagnosis and offer suggestions of potential issues and if this is an immediate concern or can put off for a bit.

The old service manage Vince worked with my father years before and was honest as the day was long…read more I never knew he worked with my father until I told him my father was a mechanic for almost 50 years and I told Vince where he worked. He retired. I do most all of my own vehicle work, but on occasion I used to go to Real Pro Auto in Wyoming. I had my truck in there the last time I went to Real Pro Auto in Wyoming. Before my truck was off the lift I asked the mechanic and service manager if they could give me a price on the exhaust manifold getting replaced, and only the exhaust manifold, I could do all the other work myself. The service manager and the mechanic immediately told me they would have to replace my whole exhaust system, and it would probably be over $3,000. I knew better, and I knew they were just trying to up-sell me. I always laugh when any shop gives me a list of things that need repair, and I know 80%-90% of those things have just been done or are not bad enough for me to worry about yet. After they told me that they would need to replace the whole exhaust system, I asked them "Why would I need to have the other exhaust manifold replaced, it isn't leaking, and why would you have to replace the whole exhaust system and not just what I was asking you to do?" The both said that they would only replace the exhaust manifold if I agreed to replace every single exhaust piece. I know the talk from service managers, and mechanics, I grew up knowing many because of my father. They give the customer a big list on what needs to be done, or things they think up, even if they don't ask for it, then hope the customer is dumb on vehicle repairs and believes that everything needs to be done ASAP in their shop. I was so pissed they wouldn't budge at just fixing what I wanted fixed, and leaving the rest for me to fix. It wouldn't be a safety issue, it wasn't a request to get rid of the Catalytic Converters, (Which I know is illegal for them to do). I could buy OEM parts to replace my whole exhaust myself for under $675 if I wanted to. In there defense I know I would need to figure in the cost of the hours of the mechanic if I agreed to have them do it. But $2,325 of mechanic hours, and $675 or less for parts??????? I don't think so. I will just say this, I met the owner John many years ago, and he seemed like a nice guy. However, I truly think he hired the wrong people after Vince left. Maybe John gives the service managers a bonus if they bring in more money than his other locations, who knows, seems like it though. Maybe John should look at reviews before and after Vince left and compare them. I would bet he will see the reviews hit the floor after Vince left. After my last visit at Real Pro Auto in Wyoming I got an automated text by John on my other vehicle needing something in regards to work. How would he know? They seen the other vehicle 1.5 years before, and never after that. Then I got an automated text another month saying it was John, (I knew it was a automated text), and that one asked me why I haven't been there in a while. I almost replied, however I know he can't be at all three locations all the time and probably has no idea what goes on during most of the day in all locations, so I ignored that text instead of complaining. Now I am warning people, Real Pro Auto when it was smaller with one location was great, now they are bad in my opinion.