Customer Service was awesome! My car was done earlier than I expected;and my Car looks great. Thank you Caliber Collision! read more

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Worst experience! Horrible customer service... 0 Stars. I can't give them more than zero stars because they never even got to do any work on my car. My insurance company told me to take my car in for an estimate. I drove it down there that day (six weeks ago) to get the estimate. The only thing they would do is set an appointment for an estimate, six weeks out. These clowns recently bought out an amazing local, community-minded body shop (CarStar). We used CarStar a few times over the years. You would drive the car in - they would send someone out to take photos of the damage... a few hours later, they emailed you and the insurance company the estimate and scheduled the work. Caliber makes you wait six weeks before they can even look at your car. After waiting six weeks, I am told, "Oh, your insurance company "usually" sends their estimator out to take photos and approve the repair. I explained that my insurance company was the one that told me to bring it into them in the first place. The receptionist explains, well - our Estimator Bill handles the estimates with your insurance company, and he says they have to come out. So call them and have them come out to look at your car, and then we can schedule a repair. I waited SIX WEEKS for this lazy crap. I called my insurance company back - they told me in no uncertain terms that they would work from the repair estimate from the body shop. Great - I'll do that, just not CALIBER. So much for trying to support my neighborhood business. I will find another - more reputable and customer-oriented shop. read more

I strongly do not recommend. Horrible experience. Poor customer service. My vehicle had bubbling paint & several gaps, etc. because they hadn't reassembled my fender properly. 'Whoops, just give us 15 minutes...' It took twice as long because they had to redo the repair. I could go on. No apology or admittance of errors. Shameful. read more

These guys are great! During COVID I'd been broadside by a large buck. Couldn't get the driver side door to open and knew it be a lot of work. They immediately took it in and was finished in a timely manner. Looked great and better than it did before! I've been going to these guys for over a decade and always had wonderful service! Their employees are very friendly and helpful. read more

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Excellent customer service! All of the staff went above and beyond to make my experience a breeze! Andrew was very helpful and kept me up to speed on the progress of my truck. They did their job and it did look good as new when they finished! A few extras thrown in and just a family feel. Good job ladies and gents! Thank you so much! Megan Benjamin read more

My daughter was in an accident on Friday evening, shortly before they closed. The assured me we could have the vehicle towed to their lot and they would get me an estimate. They were very helpful during a stressful situation. The car had to be totaled, they recommended a scrap hauler and it was quickly taken care of. read more

When my car was in need of body work i went to STAR, and i wasnt let down. Great staff, amazing customer service. Highly recommended to all. A++ read more

I've used Car Star of Rockford 3 times in the past two years. Every time they've done a great job with my cars. The latest was repairing a door and rear quarter panel that had been "keyed" but some random jerk out there. That person had pressed so hard as they dragged their key across my car it actually left an impression/dent! So Car Star not only had to paint my car, but repair the dent. They worked great with my insurance company and I utilized the car rental service through Enterprise right there on site. The staff is great - friendly and communicated very well on timing, etc. Repair was perfect. And my vehicle was cleaned inside and out - including my tires! Thank you! Great service! read more

Absolutely a nightmare to work with. I dropped my vehicle off on 7/18/22 and was informed by the person handling my account that they would expedite it as I did not have rental reimbursement. I was quoted 2 weeks. I called exactly 2 weeks later on 8/1/22 and was informed that additional parts were needed and it would be ready by the end of the week 8/5/22. I called on 8/4/22 to check the status of the repair and was informed that it had not "gone to paint" yet, but I was guaranteed the following Tuesday 8/9/22 at the latest. Today is Tuesday, I just called in and spoke with my rep and was informed that she was "off on Friday, and not a lot got done". My new scheduled pickup is Thursday, 8/11/22 (or so I hope). Mind you, each time, I am having to extend out my rental vehicle which is costing me $100+ each time. read more

The staff was very helpful and friendly. Each person I dealt with was completely focused on my satisfaction - from scheduling the evaluation and repair, to the arrangement for the rental car (making sure I got the best service); to the convenience of the rental return AT Star Collisions location, to the standard of the repair. They completed the repair early and made accommodations for my specific schedule. The repair itself was perfect!!! So glad I was referred to them! They were the BEST! I will always recommend them! read more

My truck was rear ended in December.They fixed my truck . Customer service was good. Lifetime warranty. I'm very satisfied

This place is awesome. Let's review: 1. Super friendly staff 2. Fast service 3. Amazing repair job 4. Hertz car rental on site You know how when you have to fix your car you're always so worried about how difficult it will be and how long it will take? So you put it off and drive around and worry that any second your bumper is going to fall off. People, there is no need to do this. I went to Star Collision, no appointment, had an estimate of the damage and full explanation of the repair in 10-15 minutes (with pictures! They took pictures of my destroyed bumper and radiator and condenser) and made and appointment to bring it back in a few days later to have everything fixed. The whole process was super easy. They took care of everything with my insurance, aside from filing the initial claim. I would definitely recommend them if you need a car repair. Did I mention they washed and vacuumed my car? That was amazing too. read more

A woman backed into my parked Scion xB. I filed my insurance claim and Star Collision was one of the suggestions given by my insurance company. After checking out the reviews, I went with them and am very glad I did. The estimate was painless (and included free coffee), the estimate was thorough and my insurance deals with them directly. I dropped the car off, picked up my rental at the Hertz right there on site, and they called me a day early to let me know my Scion was ready to be picked back up. Quick, easy, and it looks wonderful. They washed and vacuumed out my car before returning it AND when you get your car repaired at Star, you also get 12 free car washes there - one of month for the next 12 months! read more

Top notch service, I have been taking my car here for 20 years, car detailing, body work, car washes, I have always been very satisfied. Friendly helpful, professional staff. read more

Great service and body work to my truck was excellent! Would definitely recommend Star Collision!

On a positive note, I can say what was repaired looks great, and they did an amazing job cleaning my car inside and out upon return. On the not so great side, there was bumper cover damage that I was paying for separately from the insurance claim that was clearly noted in my estimate and for which I was charged for at the time I picked my car up. When I inspected the car prior to leaving, they had clearly just painted over this area with no repairs done. Not a huge deal, but now I must go through the process again of dealing with getting another vehicle (which they will pay for) and a lot of unnecessary running around. I'm puzzled why a vehicle wouldn't be inspected prior to customer pickup to ensure all work paid for was completed. read more

My several month old car had actually gotten sand blasted during a dust storm in Death Valley National Park. The finish was dull, plus the windshield and headlights were filmy. CARSTAR did a fantastic job, the car looks new again. Plus they work closely with Enterprise Car Rental and made all the arrangements for me. Very professional and helpful staff! read more

I brought my Mustang GT in to have the front end bumper cover replaced; a paint and install. They did excellent work on a non-insurance job for a competitive price. It looks as good as I could have imagined aside from some insanely priced custom place, and they got it done on time. They did an excellent job of warning me of potential issues BEFORE they began the work(again, a non-insurance job), and humored my nitpicky nature about how the new cover was to be painted. I also got an opportunity to talk to 2 of the guys that did some elbow grease on the job. Both were guys who were totally into cars and what they do. That means alot in my book. I went in and talked to them expecting them to be a run-of-the-mill chain outfit. Very pleasantly surprised by their professionalism, care, and enthusiasm! I highly recommend them, and would certainly go back. read more

My car was hit in a parking lot and my insurance agency works with Star Collision and other companies. I chose Star Collision and I can't tell you how much I appreciated their customer service. They were so helpful and really easy to work with. The receptionist was very friendly, clear, honest, and went out of her way to be helpful. Since they work well with Enterprise, it was seamless to get a rental and return it. As a woman, I didn't feel taken advantage of or talked down to. I would use Star Collision again in a heartbeat. read more

So I did not actually take my car into this shop for repair... I technically wasn't even a customer, but I have a little story... I recently got a flat tire on my way home from work. Long story short I got the tire fixed but in the mean time had my car on a little jack in a parking lot across from Star Collision. Returning the next day I took my fixed tire back to the location to put it back on my vehicle after having a coworker drop me off. I realized I could not handle putting my tire on myself alone with no equipment. Out of desperation, and totally pulling the "I'm a girl and need help card..." lol I went across the street to ask for assistance. My jack I was using for my car was not able to function properly to put my tire back on and I asked one of the Star Collision employees for help. They without hesitation dragged their personal jack across the street, jacked my car up and THEN even put my new tire on for me. Saving my day... Not even a paying customer a employee named Owen gave me a helping hand. With this little bit of kindness my day became so much easier... Thankful for Owen from Star Collision. read more

Brought my 2012 red Jetta to Carstar, recommended by my insurance company, they were very helpful and really easy to work with. I was told the work on my bumper would only take a day, which I was surprised about but it ended up taking two days due to my agent not being satisfied with the work they did. I was totally okay with that as long as i was getting it back looking as good as new, which it did when i picked it up on the third day! I recommend Carstar to anyone! read more

Very easy and extra nice to work with. Car looks great and repairs were on schedule as promised. Would definitely use again!

I have had to take my cars here twice and both times I was impressed!when i got mr cars back they had vacuumed and cleaned my car out including the windows. They spilt the cost of a rental car so I could still live my life while I waited for my car to get done. I will be referring them to anyone I know that needs a repair done. read more

I went to CARSTAR to fix the front grill on my Buick Encore and it was the simplest, easiest, most friendly transaction I've ever had! All I did was make the appointment and they handled everything from there, including working with the insurance company. Everybody was really friendly and nice too! I didn't feel like just another customer. They treated me like I mattered, even though my insurance company was paying for everything. The repairs went really quickly too. I totally recommend the CARSTAR I went to on Plainfield Ave, Grand Rapids, Michigan! read more

I have had two car repairs completed by Carstar, and I have been very impressed both times. They are professional, dealt directly with my insurance company, sent me an itemized list of needed repairs, sent daily emails to me regarding the progress of my repairs, and the estimated date of completion was dead on. They treated be with respect and kindness. The repairs looked great and they made sure I had a way of getting around while my car was being serviced. A bonus was they cleaned my car both outside and inside. It was a quality job done by professionals who know what they are doing. I would highly recommend them. read more

The repair on my Subaru Forester was done well. Looks like new. The car was returned clean inside and out , it was not that way when I took it in...Great job. The only issue was a delay in getting 2 small parts.. This company was generous in giving me a rental car .but took several days while the parts dept. dealt with getting a few small but needed parts to complete the repair. I'm sure the parts dept will evaluate its parts procurement process ! I would not hesitate to take another car body repair here. read more

I'm overly impressed with my experience with CarStar. My car was backed into while I was parked and away from the car. This is one of the preferred dealers for my insurance company, so that did help the process, but CarStar went above and beyond. They have a Hertz in the building. They are very friendly, and you get a pretty good deal on a rental when the car is being repaired. I do not have rental coverage on my insurance, so it wasn't the insurance company doing the deal. I'm not sure if them being a preferred dealer had an effect on the deal, but it's nice that it's in the same building. They also get you very nice cars. I had one fully loaded with 3,000 miles on it, and I believe that was considered a base model for what they rent. The work they performed was great. The fender had to be completely replaced, and it looks like nothing even happened. My car has 105,000 miles on it, but is still in good shape for the body, so it is nice that everything looks good together and you cannot tell that the fender was replaced because the paint blends so well. The biggest thing I was impressed with was the fact that I got it and it was 100% detailed inside and out. It was a really good cleaning job. They even got the salt stains out of the carpet that I could never get out. I was not even charged for this, and am so happy that was done! It was definitely not expected whatsoever, but I'm impressed they went above and beyond to make the car feel brand new when I received it back. Everyone was also very friendly and helpful. As for any of the bad reviews, I cannot speak to those. I did not experience one bad thing, and after my experience, I am shocked that anyone would have read more

Carstar misquoted my repairs to the insurance company. Took over 2 months to fix my vehicle. Had more issue with vehicle took back they attempted to fix again. Now there is a problem with airbags they replaced. The error code that is coming up is not for the year of my vehicle. So the replaced with incorrect parts. Now they are not honoring their stated 5 year warranty. The staff have been very friendly through this whole process. I would not trust these people to fix a broomstick pony. read more

Had a Chevy in there, did some work on their peeling paint, from their body work.....all they did was to shoot paint over the peeling paint, not sanding it smooth or anything..... Their warranty is worthless....I could not believe what they did....and will tell anybody how bad this place is! read more

I had a mild fender bender, but it did a lot of damage. Carstar took complete care of me! Rental car pick and drop off easy, and they got me my car back in under a week!! With the cleanest my car has ever looked with the hand wash!! Thank You Carstar!! read more

Absolutely the worst. First I personally saw 2 mechanics burn up a clutch on a car they were trying to drive. Laughing at how neither knew how to drive a stick shift. Then they refused to return my car in working condition, choosing to blame me for issues I had no control over, ie, bad paint job on the roof . I feel it was just a crappy job all the way around, no decent customer service at all. read more

I am very satisfied with the repairs and service. The staff is very friendly. They explained all of the repairs and how/why they need to be done. The vehicle was ready on time and clean. read more

I had my wife's minivan into Carstar to do some repairs to the back end. I got a loaner car for the day, and the vehicle was done AHEAD of time, and looked great. They had people in charge of the vehicle the whole way. Nice job! read more

Never Never take your car here. These guys are the worst. Multiple visits for damage. Diagnosed my car incorrectly which lead to 4 weeks of repairs with 3 different visits. They have not honored their stated 5 year warranty. Run away from these guys. read more

Excellent service on our Grand Prix. Even in this nasty winter when there are so many cars getting in minor accidents and needing repair. The entire staff was polite, friendly, and clearly enjoyed the work they are doing. The work was done on time and correctly. This job was just replacing and repainting a bumper cover. Previous body work at this shop involved an incident where my wife went deer hunting with the car. That work was excellent as well. I hope I do not need them again, but if I do I will be back. read more