I went to this business to have Linoleum laid in 3 rooms. After stringing me along for two months I decided to contact another company. The job was completed in a week and for a better price. I then text Ravin and told her I was not happy with the way I was treated for two months and had reached out to someone else. I could not believe her answer to me was, "I'm sorry you feel the need to state that to me" I DO NOT RECOMMED THIS COMPANY, Kingsburg read more

Very poor customer service actually took a blind in from Hunter Douglas, silhouette that has the label with the exact measurements with all product information, they had stated oh we can order it and we will have it with in two weeks well two weeks turned into three months and no follow up. No return calls. Had to contact them via phone with no return call and via email that they finally responded to! They stated that the order had been lost and it was Hunter Douglas's fault not theirs, but when the order was actually placed via through their store! Terrible customer service very nonprofessional with no ethics in business!. I would not recommend this business not even to an enemy! It's very hard to even understand why they're still in business. Not a very good company go elsewhere with your business! Also the representative's name was Raven! Raven needs to go to a professional sales school to understand the customer needs and wants! read more

The customer service from the sales representative was disappointing and unprofessional. I was told that because I was "picky," the team would not be able to meet my expectations toward the end of the project. I do not recommend this company. read more

Quality Carpets has a wonderful showroom that provides a variety of carpets to choose from. Raven, the salesperson, was attentive, patient, and helpful throughout the process of selecting carpet for both my personal home and rental home. There was a manufacturing defect with the carpet in my personal home. Christy, the owner, was extremely responsive and proactive in following up with the manufacturer and getting all of the carpet replaced as quickly as possible, as she knew that I wanted to move in. I felt like she truly cared about making sure that the process went smoothly. You really see how truly well a business is ran when there are issues that arise along the way and how they handle them. I am grateful for her assistance and would recommend this business. read more

Quality has provided flooring for me on several occasions. I have used them for LVT, Vinyl, Carpet, & base boards. All of which have been installed with care, high quality, and affordably. Raven is always very helpful with choosing the right colors & patterns for the room read more

Quality all around from help with selecting the right carpet to a fabulous installation. Neat and tidy, great eye for detail, and flawless staircase work. Totally recommend. read more

Quality Carpets Design Center - New carpet makes such a different in your home. Especially on stairs. No regrets. - Carpeting Near Me - Clovis, California

We needed carpet fast. We needed a place that would use our dimensions and not delay the process waiting for their guy to go out. They were able to destroy flooring liquidators pricing and carpet was installed less than 48 hours after visit. Will now be my first stop for carpet moving forward. read more

Do not pay this company until you get everything done. I had window coverings installed. The initial install went okay. I found out there is no backing on the top motor covering where the window cover stays when open. It looks tacky from the outside. I asked to have a backing installed on the motor covering. Raven has strung me along and keeps telling me the company will install a backing. Two months later nothing is done. I have talked to Raven multiple times and am always told it will be taken care of. I was dumb enough to pay off my bill when I requested the backing be installed. Still waiting... I will not buy from them again. read more

Raven was extremely helpful in picking out a LV flooring and the process went smoothly....I would recommend Quality Carpets for your future project. read more

I had many question regarding whether I should put carpet back into the bedrooms or go with a laminate or linoleum.. I like the cozy feel of carpet but I was concerned about the sound and feel of the room.. As I get older I worry about throw rugs and falling .. Raven answered all my concerns and help pick the right carpet.. read more

They did a great job. Guided us through the purchase process for window coverings in our new home. Gave us samples to take home and compare. Provided us temporary window coverings while we waited for the permanent coverings to come in. Their installer did a great job and he was very courteous. The pricing was very reasonable and they were able to get the product sooner than the other competitors we talked to. read more

I wouldn't go anywhere else for flooring -- why? You can get flooring anywhere -- you can probably get the same flooring a bit cheaper online, or in the big box stores. Here's where they've had my repeat business several times, though: it's the installation. I can't tell you how many sad stories I've heard from friends who went elsewhere, about flooring installations gone bad. Sloppy work, uneven appearance, whatever. About 15 years ago, Quality carpets installed a bathroom floor for me, with meticulous attention to detail. This was after "someone else" installed another bathroom floor, with less attention to detail. I was sold. I will not go anywhere else. Most recently, about a year and half ago, I had another better-than-hoped-or-expected experience with installation. I wouldn't trust my floors to anyone but Quality Carpets, and if it costs a bit more, so be it. They also are very nice folks, and when they tell you they are going to do something, or show up on a certain day or time, they do. And, no high sales pressure. They are interested in helping you find what you want, rather than pushing something on you. Finally -- it's a local business. I'd rather patronize local businesses, all things being equal, but in this case, all things are not equal, because they are already the best! :) read more

Our Flooring experience with Quality Carpets Design Center was exceptional. We are so "Happy" with the flooring results we had to share our gratitude... Everyone truly cared about us, the Customer! The facilities and lighting allow for convenient floor sample viewing. The selections were abundant and well organized. The sales team were so pleasant, professional and listened to our flooring ideas. Then Patricia Jones processed our information and complimented her design expertise with ours. Patricia came to our home with some additional floor samples. It became quickly apparent Patricia's knowledge enhanced and solidified our selection. Patricia was superb and so pleasant! The flooring installation contractors were on time and cared for our home. The demolition was seamless with the juggling of furniture. They are true technicians when it comes to installing the Vinyl Laminate Flooring. Their expertise noticed a minor manufacture flaw which placed the install briefly on hold. Eventually, a new batch of product was delivered. The floor and baseboards were installed to the contractor's high standards. There artistic detailed craftmanship were very impressive. Quality Carpets Design Center were present every step of the way. They took the lead and kept us informed on logistics during our flooring remodel. Communication was clear. Thank you for high ethical standards, your word and standing by the "Quality" business name. We highly recommend Quality Carpets Design Center services. John & Elise M. read more

Quality Carpets Design Center - Republic Vinyl Laminate Charleston Savanah - Carpeting Near Me - Clovis, California

Quality Carpet was great! I had flooding in my house and Raven at Quality Carpet helped us find the best replacement pad and carpet possible. As a licensed Flooring Contractor Raven gave us excellent suggestions and allowed us to take home many samples. When it came to install Nick quickly arranged a convenient time, and Gary and his crew did an excellent job in installing our carpet. Thanks to everyone at Quality Carpet for doing such a great job! Your concerted efforts are appreciated! read more

Nick was great - there was a bit of a change of mind on my part , but we went ahead and had the Carper binding done and purchased the carpet . I love the quality and the customer service read more

My experience with Quality Carpets was superb in every respect, from product selection to price to installation to customer service. Raven helped me select a good product from among several samples considered and continued to be helpful in various ways throughout the project. Their price was some $2000 below a competitor for the same carpet, and they would have moved the furniture for free; the competitor wanted extra for it. I had scheduling issues for which they were very flexible and accommodating. Installation was well done, in a quick five hours; I expected at least a full day for four rooms, several closets, and a long hall. Even cleanup afterward was great. Communication was right on time and on target; Nick saw to that. They were professional in every respect and a pleasure to work with. read more

Quality Carpets did an excellent job carpeting our upper floor and installing hardwood on the bottom floor. Ashley was an amazing consultant. She came to our house and not only measured but gave us some ideas for color and type of flooring. The carpet installation team was fast and efficient. The hardwood team did not disappoint. They installed flooring and baseboards with skill. Both teams were respectful and clean. Would definately recommend highly! read more

Nick kept us up to date on our installation date. Crew arrived on time and finished at the time they thought they would be finished. Crew did a nice job cleaning up before they left. I will use them in the future for my other rentals. read more

Nick is the only guy I would ever call for flooring. I have referred him to multiple people, and he never lets me down. His customer service is outstanding! If you are not 100% happy, he does what he needs to to make sure that you are. read more

Found this company from a flooring supplier website that stated Quality Carpets was an authorized supplier with trained installers. That was a good sign. Still newish to Fresno and got a little lost so called in for directions and a super nice lady answered the phone and guided me to their location. Went in and noticed that they don't swoop in like in other places I've been to. Felt free to walk around anywhere. After a few moments I was looking a little lost and Nick came up an asked if I had any questions and stated that if I wanted to keep browsing that he would give us some space to keep looking around. I appreciated that as it shows that are there if I need them but won't be hovering if I just want to browse their selection...which is very large, consisting of window coverings, vinyl, area rugs, carpets, hardwood, laminates and ceramic tile. I had a technical question for Nick and he took the time to explain different options for my issue. Due to my own timing and coordination issues it turned out that I wouldn't be able to do my flooring project in the window that I was trying to do it in. The whole time Nick was helpful with alternatives and suggestions. I'll be back. read more

Nick was great to work with. Came to the house before we went to the showroom to make sure he could suggest carpet that would work with the home. Was great showing my wife and daughter types of carpet that would look good and wear well with out breaking the bank. Even talked them down from some more expensive flooring. We were from out of the area and Nick arranged delivery and installation before we moved in. Everything looks great. Highly recommend. read more

We had issues with our carpet that was installed in April and I contacted Quality. Not only did they come and take pictures they also gave us full credit for the original carpet in two rooms. We chose to put in laminate flooring and they went out of their way to get it installed quickly and professionally. I would highly recommend them. Not to many businesses have great customer service but this one does. Thanks so much Quality! This is the one on Shaw in Clovis. read more

I definitely will not recommend this company. When I first went to Quality, sales lady was very helpful. I showed her a picture of the laminate I was trying to find and said I also needed a carpet to match. She found the perfect items. I left there with a laminate sample and 3 shades of the same carpet. She said she would be in touch to come measure my home. Awesome! Waited 2 weeks, never heard from her. I called several times, left messages. Finally got ahold of her, she came out, measured, said she would get back with a quote. Called, texted and emailed her. Finally got the quote, went in to order, price on laminate was lower then quote. Said she would order, install would be in 2 weeks. 2 weeks passed, so I started calling and emailing again. Finally got a message from her, "I forgot to write down the carpet number....." UGH! I texted her the information, her response, " I quoted you to low on carpet, $2000 more." Went in, picked out a different carpet. Laminate installed-Perfect. Told 3 Days but it took 5. No carpet. Called, emailed and texted finally got an answer. Truck driver was fired but carpet should be here any day. 1 1/2 weeks later I still need carpet on my concrete, company is coming and furniture is still in garage. Sales lady said they have a stock carpet that is better quality and is a better color match. Get home from work, carpet not what was promised. Manager says to wait, see if it grows on me, "Nothing can be done until after the holiday." After Christmas they show up with carpet they said I ordered- NOT!!!!! Wrong colors, does not match pictures I took or the sales lady sent me. Done. Do not recommend. They have terrible follow thru and communication. This process took over 2 months. read more

I want to thank Nick and the guys that did our installation. Top quality product, installation and customer service. There was a problem in one of the rooms after the install. The guy doing the install told me about it before he left on the last day of the installation. He said that they would re-do that room at no cost. I spoke with Nick and he said the same thing. They came back fixed the problem to our complete satisfaction. I highly recommend Quality Carpets - they are A+ in every category. read more

I had been going to one flooring place after another and no one ever was able to help me. I don't think anyone really cared to listen to me except for Ashley. She was busy with another client but she listened to me and picked out different flooring for me . We took home some samples then we decided on the one Ashley had chosen for us. Without Ashley I I would be very unhappy since we came so close to buying this floor which was white vinyl with grey that looked like tile. I never thought about it until Ashley told me so you have tile floors in the kitchen and carpeting in your bedrooms and your going to put a different tile looking floors in your living room? I'm like I guess. She told me you should do hardwood looking floors in the living room so that you have tile in the kitchen, hardwood looking floors in your living room and carpets in your bedrooms so that way their not fighting one another. I can't Thank Ashley enough! She's the best!!!! Thank You So Much Ashley. I just Love my new luxury vinyl plank flooring. She's an Awesome designer and a great listener plus boy can she multi- task. Can't Thank You Enough!!! I would truly recommend Ashley at Quality Flooring in Clovis. Thank You... read more

the worst customer service,walk in looking for tile and laminate,nobody even came to assist,i can go to other places in town where my business is appreciated. i see people just sit in there chairs and look at there computers all day long. read more