I do love my floors! They matched the price from another company! Are salesmen Jose was great as well! The workers were very nice too! They were super fast! They had to take up some old travertine! We did entry way, kitchen ,laundry room! Only two days! The only thing I wasn't crazy about is when they put the corder round in the carpenters skills were a bit off! But I'm super picky! Are casings looks shorter because the floors dropped. We will probably do something are selfs to fix that! Differently recommend this business! read more

A&M Design Center - The kitchen! - Carpeting Near Me - Fresno, California

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Our rep, Nicole M was wonderful. She nailed our flooring needs (pets). The installers Jonas & Gus, were hardworking & punctual. We LOVE our floors! I highly recommend! read more

A&M Design Center - Living room - Carpeting Near Me - Fresno, California

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We hired A&M design center to put vinyl plank flooring in our house. The total cost was over $20,000 within five years. The vinyl plank is lifting and has cracks! When I contacted our sales rep, Steve Coxe, he said that he would have the installer come out and check the status of the floor ! After six months and two professional installers coming and checking how the floor was installed the warranty was denied!! I was informed that it was due to how the four was taken care of by us! They informed me that there was a lot of moisture and water!! When the floors were purchased, I asked for 100% waterproof floors due to. We have two labs that go outside and inside the house not only does the box say 100% waterproof but the literature that's in the flooring also says 100% waterproof. When we informed Mr. Coxe of this information we were told "" nothing is 100% waterproof!! We had the installer come out and fix what they could on the floors and was charged $250. One of the vinyl planks was cracked on the side and lifting and every time you walk over that plank or walk by it gets caught on your foot or Your shoes! The installer just glued it down and stated if that didn't work, we could give him a call back and he would replace the plank which that is what we asked him to do when he came out! We have called him for the past four months with no return calls and today he stated that he is extremely busy and only has Saturday and Sunday off and will get to us when he can Beware nothing is 100% waterproof with this company even if the warranty on the box and the warranty that's in the box states that it's 100% waterproof! When I purchased the floors, I asked how should I clean them and I was told by the installer just with a light mop that is what I have done for five years but I do it daily due to. I do have high traffic and this is why we paid the money and bought the top-of-the-line product. Do not use ANM design center they do not stand by their warranty read more

I was told by the sales manager that A&M provides the "white glove service". Nothing could be further from the truth. A&M crew took little care of our home - pouring extra concrete in our garden, making a hole in our wall, tangling up and breaking our cable box, and to top it all off, on the final day of install, the crew manager told us both of our toilets are leaking and we need to replace them. How stressful! I called a 24 hour plumber and he told me that A&M used the wrong sized O rings. Plumber said this is common sense and fixed it without replacing our toilets as A&M told me I needed to. I shared this with the sales manager and got reimbursed for plumber. He wasn't very apologetic. Do better A&M! read more

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I had a great experience with A&M Flooring and Design Center! Steve was incredibly helpful, guiding me to the best products for my home. Highly recommend! read more

TL, DR: Incorrectly installed floor, supposed to redo entire floor due to their error, severe lack of communication, gave an install date and no showed. I had to follow up multiple times and was told the given install date was wrong, zero accountability and no communication as to how to fix without me asking first multiple times. Currently, floor still broken and several hours of personal time used due to multiple meetings, follow ups, store visits, calls, etc. A&M Rep: JP Agagon I had A&M Flooring install a vinyl flooring years ago. it started to pop up and break. After calling and having three different employees come to my house to verify, they determined it was installed incorrectly and agreed to replace the flooring. I was impressed and was excited to get to use them again for a large-scale carpet install project due to their willingness to replace a mistake they made. The first red flag should have been that I had to have three different employees come to my house to verify. I worry that others who purchase through them may need to push hard when they try to blame the error on the customer. After it was determined they would replace the floor, I was given a 15 day timeline to select a new floor. After picking a floor, I was waiting for JP to confirm it was in stock. After several days, I heard no communication. The timeline was closing in, so I had to follow up multiple times. After several follow ups, I learned that it wasn't in stock, so I had to rush to select another. During this time I would repeatedly ask if there was an extension to the timeline. I was simply told I was okay timeline wise and nothing more. After rushing, I went with the initially installed floor. After a couple of days I was notified it wasn't available anymore. As I was now at the last day or so of the timeline, I asked about the timeline - I was told I did not have to worry about the 15 day timeline due to my responsiveness. I will give them credit for that at least because it was a lot of pressure to try to get something selected within that time frame while waiting for responses. All of this is to say that while I made the 15 day timeline, after knowing what I know now, it feels like it was a possibility that the company/rep was stalling to see if I failed their window and then they wouldn't have to replace the floor for free. At first I didn't feel this way, but now that has changed. It's speculation, but my advice to anyone getting a replacement is to follow up quickly and frequently in order to not lose out. After the replacement was selected, a single update was given around 10 days, I gave my general available days of the week. Another approximately 10 days passed, I receive a text saying one of two days that are available. I respond with my only day available and ask if it will be a one day install. I received no response. I followed up the next day as I never heard any confirmation or answer. I received a text saying that the 20th was scheduled and confirmed, but no time frame or answers to my other questions. I move almost all the furniture in the approximately 500 square feet section the night before to make the install as smooth as possible. The 20th comes and radio silence. At 10AM I send a text to see when the install team will arrive as I have not received any time. I get a response saying that he will check with the installer/claims department. After two more hours of silence, I follow up again. Now I'm told after I follow up that no one will install it today and he is asking for later in the week on a day of the week that I said was not available. I said no and explained that later in the week would be extremely difficult as I have already moved half of the house on top of the other half, which means that it will be difficult to function in the house normally. I received an apology "for the inconvenience". Unfortunately, this apology for "the inconvenience" is not any sort of admission of accountability, nor has it given a new install date. I had to follow up again 3.5 hours later since I am still receiving radio silence. I received a response saying it's being worked on and I will hear by the end of the day. As I predicted, I have not heard from JP, nor do I have a new install date. As it stands right now, my floor is still broken and I have a house full of furniture stacked on each other blocking accessibility to half of my house. I currently have no actual install date scheduled. Overall, this experience has soured me for this company. Not only did they do a no-call, no-show, I had to chase them down for answers to fix something they didn't install correctly. It seems as if I am being resisted against because they will be fixing an error they made rather than making money off of me and because of this, it is okay to forget about me. New customer - please reconsider giving them your business. I was recommending them, but not I am telling everyone I told to not go through them as I certainly won't be. read more

JP Agagon provided superior flooring service! We were continuing our wood floor into a bedroom. JP contacted the manufacturer for our existing floor and devoted quality time in their showroom. JP was very kind and professional from our first meeting to flooring install. Thanks JP! read more

My son went with A & M because they could get the hardwood flooring he wanted for his master bedroom and guaranteed a professional installation. The installation was far from professional. The installer left numerous areas where he had made bad cuts and did not bother to repair. A & M charged my son's credit card before even calling him to ask if he was satisfied. Be careful before giving them your credit card! read more

Amazing! From start to finish A & M helped us find the right flooring for our home. Nicole M, was very professional and knowledgeable on the flooring that met our needs for our home. The installers provided quality work each day until the job was completed. I highly recommend A and M flooring for their outstanding start to finish projects. If you want top tier work, this is the way to go! Thank you A and M! read more

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Sub-par customer service. Can not rate on the quality of install or products as I was unable to get that far. Called in today to speak with a "Sales Professional" and they must have left someone else manning the phones while on break or something. Called to get pricing and schedule an install date and was met with an unenthusiastic, lack-luster, and ultimately poor customer service rep. Acted as if I interrupted his bathroom break or Netflix binge watch. If you don't enjoy you job, suck it up, and don't let it reflect to clients. read more

Thank you to A&M Flooring for helping me with this "do-it-yourself" project. The wall covering above the fireplace was just as easy to install as they said and the effect enormous at a completely affordable price. Awesome suggestion! read more

A&M Design Center - Before - Carpeting Near Me - Fresno, California

When it came time to replace our carpeting, we went to A & M Design Center in Fresno. Steve C. was our consultant. We had decided to use vinyl wood plank through our entire house. Everything went smoothly, the installers were neat and professional and the job was completed in four days. We could not be happier with the results. We still cannot believe it is vinyl and not real hardwood. read more

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My Gosh. Where do I begin. We were so lucky to have A & M carpets replace our carpets in our mountain cabin. Jose was so helpful. It took two weeks from our phone call to installation He came up to our home with samples and measured. We visited the showroom to make our final decision. He sent an amazing team that installed the carpet perfectly in one day! The entire process included observing appropriate Coronavirus precautions. We couldn't have been more satisfied. Thank you A&M carpets, Jose and the installation team! read more

A&M Design Center - We have a large cabin and the installation was perfect! - Carpeting Near Me - Fresno, California

I was recommended to A&M by a friend. I Love my new floors, Jose and his team did a wonderful job. Week long installation and they were professional and courteous. Even came back to resolve a few imperfections after the install. I couldn't be more please with the final results. I would highly recommend A&M for all your flooring projects. read more

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I was recommended to A and M Design by a friend who is in the home building industry. Immediately upon walking in I was impressed by the selection of flooring materials. Jose was the sales rep that assisted me in choosing a new vinyl floor and carpet for my home renovation. It was very helpful that he allowed me to take several samples home to decide on which flooring to go with. That same evening he was in my house taking measurements and generating a quote for me. What was really impressive is how fast the installers were able to come out, demo and lay down the new carpet and vinyl flooring. The whole process was streamlined by Jose and I couldn't be happier with the final results. read more

A&M Design Center - Bedroom/hallway - Carpeting Near Me - Fresno, California

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We recently had our the carpet in our second floor replaced with a new luxury vinyl product from A&M. Our salesman, Jose Valdovinos, was absolutely the best. He came recommended to us by a friend who had worked with him as well. Jose responded to texts, emails and calls in order to provide timely and effective service. The new floors look amazing. It's a new product that had a great price and is amazing. We like it better than our more expensive hardwood floors downstairs. The installation crew was amazingly professional and did an outstanding job. I would recommend Jose and A&M to anyone. Jose knows the products and how to make a customer happy. Thanks Jose and A&M. - Michael and Michele Niehoff read more

We used A and M years ago for carpet. We returned to them when it was time for luxury vinyl for the great selection and service. Steve was patient with me, as I needed many samples and time to make the right color choice. It was quite a drive to come do the estimate, but it was no problem for him, and he took all the samples back with him to save me the trip. The installers were friendly and respectful, and did a beautiful job! We'll return to them in the future am sure. Thanks Steve and A & M. :) read more

We had a great experience with A&M and working with Jose. We had our whole house replaced with new SPC laminate flooring. Jose walked us through all the different options and prices and we feel like we chose the best flooring for our needs. The team came in and removed all of the carpet and vinyl from our house. They also worked with our painters to fix and replace the baseboards. In one room we had to level the floor and it came out perfectly. We had a big project and they finished faster than we had estimated and the floors look amazing. I highly recommend the guys at A&M. read more

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Steve Coxe is such a nice man and really knows his stuff. I was very happy with my carpet selection. The installers broke a couple of tile while replacing my old baseboards but Steve made sure the tile was repaired. The installers also banged up several of my walls. But overall, the installers were nice, professional and on time. They even moved my furniture. A & M has everything you need to remodel your home from carpet, hardwood floors, laminate floors, granite, quartz, window treatment and tile. read more

Be ready for some shady experiences when you trust A and M Design Center with your home. We have an enclosed breezeway in a new home we purchased last year and we wanted to get the old linoleum flooring removed and a new floor put in. We went to numerous places around town seeking quotes, but A and M had a comparable price and even had an installation opening a couple of days away. Unfortunately, the installer that A and M entrusted the job to, Apex Flooring, could not cut a straight line, nor a 45 degree angle properly. He couldn't get 45 degree corners to match up evenly, and blamed his work on everything but his skills and lack of attention to detail. Well, I asked A and M to come out and inspect his work and they admitted how poorly the job had been done, and asked Apex Flooring to come back out and redo the 5 or 6 items they found unacceptable. You can see in my pictures the quality of work they did the day of the install, and then weeks later when they "fixed it". Clearly, nothing was fixed, and to make matters worse, the installer ripped out an entire side of baseboard and then left, leaving the project worse than when he had arrived. The installer flat out said that was the best he could do, and refunded some money, but not nearly enough to cover the actual repair work needed to fix what he couldn't do correctly. While A and M did include free baseboards to replace the baseboards Apex Flooring removed, they refused to go any further, and their attention to this situation was minimal, no follow-up, no follow through. It is now though when the true troubles with A and M come to light. This is when they decide to wash their hands of the whole thing "Well, he's not our installer." Further, it took months for A and M to work with another installer to come out and make other minor repairs, but we're stuck with an expensive floor that has terrible finish work done, and now no support from the company we entrusted to take this project through to completion. When we returned a box of extra flooring to A and M, the refund check came straight from Lumber Liquidators, so I guess we should have gone there in the first place. read more

A&M Design Center - The day of install...and after "fixing it". - Carpeting Near Me - Fresno, California

Went to purchase carpet from here and a few things. They are overpriced and there is an employee named Bill who likes to stick his nose where it doesnt belong. He will spread lies just to stir the pot. If you want to keep your sanity and not overpay for carpet stay away from this place. They are also going out of business from what I understand and they are lacking in the customer service department. read more

Everyone were very professional and did a wonderful job! Our salesman Jose was on top of everything and did a great job setting it all up! Our installers were wonderful and polite! Theyhead guy whose name was also Jose, ran a good crew and did a great job making sure everything was done perfectly! They left a clean site every evening and started over again the next day. I have a very large house and it took them eight days to do, because it is so large. They moved the big furniture, so we didn't have to do all that. I would highly recommend them coming out to do any job that you needed to have done! I will be recommending them to all of our friends and would not hesitate to use them again! read more

This is a big shout-out to JP at A&M. Although my order was of a smaller size, he was more helpful, knowledgable, considerate and professional than other salespersons I encountered for larger projects. He made sure my decision was right for my space and personally delivered my flooring. Although I had another installer set up, his service was up and beyond what I expected. I will buy from this store and request JP in the future. read more

We recently remodeled our kitchen and enlisted A&M to help us with our countertops. We were looking for a a specific style of quartz, colors and pattern and they had the Cambria product, which we fell in love with! We had the opportunity to work with Steve Coxe to pick the perfect countertops as well as laundry room flooring. We appreciated his no pressure approach as well as his continued follow up throughout the process. If you're shopping for kitchen or bathroom countertops or new flooring, be sure to give Steve a call! read more

Thank you Steve & Debbie for taking care of the problem we had with our carpet. We thought you would come out & re-glue the seams down. But instead saw a bigger problem & replaced it all. Thank you thank you thank you. Awesome job. Great customer service!!! Also the installation guys were all professional & very nice! We are very pleased & would definitely buy from A & M again. Sincerely Joe & Anna read more

We received a few bids to refloor our bottom floor of our house in the foothills. A&M was not the lowest bid but had superior material and service throughout the bidding process. My wife and I decided to go with them and we made a good choice. Steve Coxx was our salesperson and he is very knowledgeable and easy to work with. He brought in Pepe and his crew to do the install. Steve has worked with Pepe for 15 years and I see why. This was not a run of the mill job as there several custom requests. Pepe and his crew did the whole project in 3.5 days and worked very hard on the project until it was competed. Pepe's work is flawless and he is determined to keep it that way. We are very happy with A&M and encourage others to call them before you settle on someone else. read more

I had carpets removed and hardwood put into 2 common rooms and a hall. Furniture was removed at the beginning and replaced at the end. The work was done efficiently and carefully. I was very impressed with all the workers, Brian and Mitchell, the flooring specialists, and Jesse, the carpet finisher for their professionalism. Marilyn, in sales, was helpful throughout the process. I am extremely happy with the result. read more

I had the pleasure of working with Steve Cox from A & M flooring and he was amazing! He is so knowledge about all of the different brands and flooring options. He gave excellent customer service. I let Steve know my budget and he worked with me to get the exact flooring I wanted! He had top of the line pros installing my hard floors and my carpet. My house looks beautiful! This is the place to come and Steve is the guy to talk to! Thank you Steve- I will be back and will continue to refer you to everyone I come across! read more

A&M Design Center - Looking amazing! - Carpeting Near Me - Fresno, California

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Nicole was awesome.! She knows her products well. She listened to our wants and directed us to a flooring we absolutely love. The demo crew and installers were quick, courteous and professional. Nicole also helped us pick out our Cambria quartz. Nicole was in contact with us throughout the whole process. We will definitely go back to A&M and work with Nicole in our next project. read more

Best customer service ever! Steve Coxe made the whole process super easy and enjoyable. He listened to what I wanted, pulled samples, and helped me choose. His expertise helped it all come together. And the installation guys (David) did an amazing job! So trustworthy and experienced! Thank you A & M...I'm so happy with my new flooring! read more

Our experience with A&M flooring was fantastic. We really liked our salesperson, Nicole, so we purchased our tile through them. She was extremely helpful during the selection process since we were needing a very specific tile. After the order was placed, Nicole kept following up with us to ensure everything was going well and we are beyond happy with how the job turned out. I would definitely recommend Nicole and A&M for both product selection and customer service! read more

We had A&M install luxury vinyl plank flooring throughout our new 2222 square foot home. We are very pleased with the results, especially with the stairs and the new taller baseboards. It looks like a completely different home and the space looks much larger throughout the house. Jose was very responsive and helpful and always available to answer questions promptly. Highly recommend A&M for your flooring needs! read more

We had a great experience with A and M. While it took a while for the materials to come in Steve managed to fit us in for installation earlier than we thought. Ron did an amazing job installing the flooring with great attention to detail and meticulous work. We are thrilled with the results! read more

I paid $12,680.00 for 750 square feet of wood flooring. There are no words to explain how unhappy I am. Dealt with Rob Santos as the sales person and all he did for us is run my credit card. From holes/dings/scratches on almost every wall in our home, from the oil stains all over the front of our house. The whole experience leaves me feeling truly ripped off. When I did ask though what I could use to clean the brand new wood floor they left mud/glue/debris all over Rob told me I could go to Home Depot or Lowes to pick up a Bona cleaning kit! Well home depot of Lowes is where I should have bought the floor too... read more

A and M tore out and replaced tile and carpet in our home with a beautiful, wood look vinyl laminate and baseboards. From our first visit to their showroom to the final steps of caulking the baseboard they were a pleasure to work with. Jose gave us a very detailed quote and made sure that the work was done properly. The crew that did the tear out and install were professional and courteous. The laminate we picked was just what we were looking for and is high quality at a great price. If you are looking for a start to finish, seamless floor replacement we highly recommend A and M. read more

A&M Flooring America's slogan should be changed to, "You aren't worth our time." I visited with measurements in hand, glad to drop $1k in a quick easy sale after picking out platinum vinyl, and couldn't get a representative to spend more than 30 seconds to assist me after 30 minutes. Questions, guidance, and product information are not to be handled here. You are on your own to research materials, pros & cons, and even find product within the building! I will gladly provide my business to their competitors. read more

AM installed hardwood throughout my home. Jose was great about helping me make the right decision when selecting the floor that was right for my home. He was very knowledgeable and kept me from making a couple of big mistakes that I would have had to live with for a long time. Juan and his crew did an excellent job installing the floors .We lived in the house w/indoor cat and the crew was great about accommodating us. Very professional installation crew and they did an absolutely beautiful job. I love my floors. read more

Went into this store with my husband. Was greeted by a gentleman. We said we were interested in doing our living room in a vinyl or laminate wood flooring. He kind of gestured to the general area where we might find some samples and walked away. There were so many to choose from and we were a little overwhelmed. We looked for the fellow, but he had seemed to vanish. Then a well dressed lady came in, he swooped to her side and completely ignored us. We finally gave up and left. Will never, ever step foot in that store again. read more

We had the pleasure of working with Nicole at A&M. She was extremely informative and not pushy at all! She actually came out and did a quote for us back in March and then left us alone until we were ready to move forward with the job (which I really appreciate). She did everything she could to get our price where we wanted it. We shopped around a lot before deciding to go with A&M and their price was competitive and having a great company to back us through the process made our decision easy. We had a fairly large job of over 2,300sqft for both tile demo and then install of the luxury vinyl plank. We went with the color Relic and I'm obsessed! Omar and his team did the install and they finished the job a week ahead of schedule. They even worked through the weekend. It was a pleasure working with everyone involved on our job at A&M and I would 100% recommend them to everyone I know. Thank you for a wonderful flooring experience!! read more

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I was very please with their customer service. The salesman was prompt for the measurement appointment, very polite and knowledgable. The installers were prompt and neat. Excellent job. P.S. beautiful showroom! read more