I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

I got new carpet put in my living room Hall and stairs and 2000 . I did get the extra warranty with…read morethe pet warranty for any stains. In 2001 my dog puked on the floor they were unable to get it clean so they did replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet the whole thing looks brownish gray it's supposed to be just a gray carpet. I had a rug A Little Rock where you put shoes on if you looked up that rug you can actually see the color it should be nice light gray and now it's all brown and I'm embarrassed to have anyone over to my house. I did reach out to the owner rich and he never responded back I also text message to him no respond back. I would advise you not to go through this company because they don't stand by their product if the warranty company is not standing by it then the company should come back out look at your carpet put another claim in at the very least. they just don't care to be honest. Very disappointed because I looked at so many different companies with carpets and I chose them to do my carpet and now I regret it. So just know if you buy a rug from them it's going to where marks all throughout the carpet. So just walking on the carpet if you have dogs or kids playing and they're not going to replace your carpet and they should because it's where marks and in their warranty say if that happens I'll replace the rug. Well that never happened. I would just go to a different carpet company all together one that stands behind their warranty. You're going to end up in a couple years your carpet is going to look like crap with wear marks everywhere it's so disappointing. I went on Better Business Bureau you can see other people complaining of that same thing so

The Rug Market is the very BEST place to find and purchase carpeting for your needs! Jim, Dan, and…read morethe staff are wonderful to work with - extremely knowledgeable and helpful. We just picked up a carpet we ordered for our living room and we couldn't be happier with our shopping experience. We heard good things about this store, but our experience exceeded our expectations! Gerry M.

Dan and his staff are so helpful and knowledgeable that before you do anything with your flooring,…read moreyou must consult with them! They know all about how to clean rugs and carpets properly, about all types of floor coverings, and they are honest and fair. You will be astonished at how well these folks understand flooring and how helpful they are. You will never use an outside rug cleaner after you have consulted with them.

Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

We had a bad experience with the installer…read more When we scheduled the installation, we asked Messner to send an installer that would wear a mask. When our installer arrived, I politely asked him to wear a mask when he was in my home. My wife and I are high risk for COVID, and we wore masks when he was in our home. The installer refused to wear a mask, and he wasn't very nice about it. This installer also did quite a bit of damage to our walls during installation and to our furniture that he moved. When I brought this to Messner's attention, their general manager came to our home and repaired some of the damage, but not all of it. He promised to come back and finish repairing the damage, but we never heard from him again. I suggest you go somewhere else for your carpet if you are looking for polite and professional installation services.

Amazing experience from start to finish! Brian matched my new carpet to my existing carpet…read moreperfectly. His communication was 10/10 making this a painless process!! The installers were extremely hardworking, professional and cleaned up after the job was done leaving no mess behind, just a beautiful carpet to enjoy! I'm looking forward to using them again for all of my floor covering needs and would HIGHLY recommend them to all my friends and family.

Yann and Chuck are wonderful people to work with. Yann came out to see us as soon as we contacted…read morehim and the carpet was installed as fast as they could and it looked perfect. thank you

Quality custom rugs, tiling, and flooring. LVT (luxury vinyl tile) best in the area. Will go far…read morefrom Rochester for service. Tony & everyone there will go above and beyond to make sure you are happy and get what you paid for. You won't regret it can't wait for my next custom rug I will be ordering in July for my new apartment. Thinking circle rug for the family rug with a unique pattern.

The fabulous customer service is a great win. Tony provides skilled help. Large selection of…read morecarpeting. He made hall runners for us and steered me to just the right choices.

My go to for all my flooring needs. Great customer service, not pushy or rude. Amazing product and…read morework ethic. The finished product is always better than I pictured.

I just bought an old house and it has wooden stairs leading up to the second floor. My dogs were…read moreunable to get up the stairs because the pause would slip. I came across Wagner Carpet's and Andy was incredibly helpful at picking out the perfect carpet for the stairs. Him and his crew came out to measure and install the stair runner and they were super flexible with the times. The stair runner looks absolutely gorgeous and installation is a masterpiece! This is a Carpet that will last for years to come, well worth the money. If you need any rug or flooring services, go and see Andy at Wagner Carpet, highly recommend. 10 out of 10!!!

We've used them twice now, they beat the big box "bottom-of-the-barrel" prices with their highest…read moregrade carpet and luxury vinyl flooring. So we used them twice, both times they were flexible working around our times, the prices were lower than pretty much any other flooring store in Rochester and we went to pretty much all of them the first time, second time we didn't even think about checking out the prices. Lumber Liquidators had higher prices for a DIY bargain bin luxury vinyl than they have for fully installed Tarkett Progen - that's crazy! Also, they don't charge extra for stairs or tack strips or glue or those metal pieces, all of those things were added-on line items with Home Depot's quote, on top of the listed carpet/flooring costs.

Grade A Carpeting just completed the flooring in our brand new home. When we visited the showroom…read morethere were so many samples to choose from and Aaron was so great in helping us narrow down our choices. Our bathrooms have beautiful custom tile showers and our hardwood flooring is beautiful! The installation was flawless and we could not be happier. We highly recommend Grade A!