One last word on "Quality" Fence and yelp reviews. I certainly wish I had read the reviews posted by others before me, about the company on yelp. They were all terrible as well! So do yourself a favor and always check yelp before spending this much money with a company, reviews don't lie! BTW, the last word from the company was that because of Covid, they don't have the best quality of wood to work with, big bummer and big waste of money! My last fence lasted 27 years, this one certainly won't! read more

There is not one good thing to say about my experience with this "company". Crappy service. Mouth breathing supervisor with an IQ of 65. Crew, while driving by with face masks on, whose truck backfired so loud the neighbors thought they were being fired upon. Zero customer service skills. keep it up. you'll be out of business soon. read more

I tried so hard to work with this company. The product seems great, but the salesman I was working with actually told me he didn't want to work with me. Okay John Young I found someone else to do my fence that does appreciate our hard earned money. Byeeeeeeeere read more

Had my fence installed September of 2021. Within two weeks one of the gates no longer latched. 2 months later, the same one and another no longer latched. Today, 5/3/22, they are back AGAIN to fix the original gate that wouldn't latch. To make matters worse, there is ZERO communication about when a repair crew is coming out, they just show up at random. Furthermore, getting a hold of someone at their office is difficult. I will NEVER do business with this company again. The picture is how they just "fixed" my gate. Shoddy work. read more

Quality Fence & Welding - Fences & Gates Near Me - San Antonio, Texas

We have been trying for months to get these guys out to finish the job. They are completely non responsive. We had them build a small fence enclosure beside our building and they never put the latch or lock on the gate. Also a part of the metal broke immediately which they also have not been out to repair. They just take their money and run. Unfortunately the person who approved their being paid was told they had completed the job. That was on us, but I certainly would not use them again or recommend a "professional" who is not only unwilling to back his work for something that malfunctioned and broke immediately but also unwilling to even complete the job you paid for. We are new to the area and these guys were referred by a local landscaper. I will also be reaching out to him to let him know to stop referring this company. read more

BEWARE! Super unprofessional. As a general contractor we called them to come out and provide us an estimate on an operating system on a gate for one of our customers. We never received an estimate from them so we went with someone else. This was back in April. In August I got a voicemail from Jennifer stating we owed them money. I promptly called back (maybe 20 min after the voicemail) and was told Jennifer had left for the day (3:45pm). I left a message on her voicemail & expressed to the man on the phone that I wanted to pay, but needed an invoice because they were not showing up as a sub-contractor in our CRM or Quickbooks. He told me he couldn't help me and to leave a message for Jennifer. Over the subsequent weeks me, my husband (the owner) & the lead project manager for our San Antonio branch tried calling. We left several message for Jennifer. After awhile we gave up and figured they must have made a mistake. They sent a certified letter to our customers property today (that the owners don't even live at) for a lien for $147.50. FINALLY we were able to get in touch with Jennifer & pay her (even though they never did any work for us). If Jennifer had just returned our calls in August we could have paid and she wouldn't have had to waste company resources to send a certified letter. I'm just dumbfounded at such lack of cohesion & communication from a company that advertises to be "quality" & "customer service" specialists. read more

I have been very disappointed with this company's practices recently. While I have used their services in the past, they've always had an issue with finishing jobs on time. This particular item is bigger than just that. Quality recently installed some custom stairs in a home I built that weren't built to code, and after the buyer's final inspection, failed to pass. After consulting with Quality's GM, John Hoot, I was told that to modify the stairs(up to code) it would cost over $6,000.00. That's almost the cost to install the stairs. Needless to say I was flabbergasted that this is the position they put a builder in that has used their services for almost 10 years.. I paid for their expertise and this is what I have to show for it. I would avoid this company at all costs. read more

SA Quality Fence does not show up on time, when they finally show up, they say they will provide you an estimate within the next day or so. Well, for us that did not happen, three weeks later no estimate, we had to call them to ask for the estimate, then you get a vague template of possible work that they can do. Still providing them a chance, you then setup a date for the work to start and they do not show up! No Phone call, No Voice mail, no text, and no email, with today's technology and you still have a problem with communicating, wow! The choice is yours to do business with SA Quality Fence, but ask yourself, how important is your time? read more

I contacted Quality Fence & Welding to schedule a home visit and quote. They scheduled and conducted the home visit as planned. However, the project manager asked I email him a picture of the type of gate I wanted with an additional picture of the material of which I did the same day. After 5 days I called to follow-up and was asked to leave a message for the project manager of which I did. With no response, I called back 2 days later and he stated he hadn't received my initial email, so I asked whether he received my voicemail. It was obvious he was being untruthful and wanted me to email him again and wait an additional 4 days for a quote. Needless to say I lost more than a week on my project. I did not resend my email because the receptionist and his total disregard for my effort and lack of theirs did not warrant any further action on my part. It's really disappointing because I was ready to begin my project as soon as with a company I thought could deliver the type of service they claim. read more

UPDATE: We finally made contact with a company representative and had them provide quotes for our community's common area fences that ended up being a much better deal than other companies that had already bid on the same job that included several wooden fences and a stretch of metal fencing. We had iron fences replaced on the greenbelt along six houses and chose a type of fencing (Ameristar) that is rust-resistant with an extended life expectancy. With the fencing, two of the neighbors also asked for gates to be installed (at their own expense) - the gates were to be made of the same material as the fences but the ones initially installed were not. There were obvious chunks out of the powder-coating and rust was already visible in the open spots where the metal was bare... it was obvious they were not Ameristar brand gates that the homeowners paid for. After several complaints and a couple visits by QA, the gates were replaced with the gates that should've been installed originally... The company had some issues with billing that we had to work out (as in, the cash discount was not listed on the invoice as such and would be worked in at the end with the final payment... it wasn't crystal clear). After all was said and done, the job was successfully completed and everyone was pleased with the work accomplished. There were difficulties that needed to be worked but, overall, the project ended on a good note. Therefore, I've raised our initial one-star rating to the three-star it is now. If you want a company that will do a job for you with minimal oversight, this one may not be the one for you. Initial post: I have sent several requests for quotes to the company via their "contact us" section of their website and have heard NOTHING back from them. How do they stay in business if they are this non-responsive?!? They installed fencing in our neighborhood approximately 15 yrs ago and we were hoping to have them replace the fencing with new fencing in the same style, etc. This would've been a great job for them because many of the fences in the neighborhood are at the age where they are going to need to be replaced soon... This is a MAJOR lost opportunity. read more

UPDATE:..MY RESPONSE TO THE OWNERS POST:Thank you for your response. Unfortunately, I was never offered the possibility of sending someone out for a free estimate. I Was only told that there was a minimum charge of $500, for anyone from the company to come out and take a look at my fence. After declining to pay the $500, I began researching on my own, only to find that the lock you installed on my fence has a lifetime warranty. This would have been valuable information to know, when my fence was installed, or worst case, told over the phone when I called. I contacted D&D technologies and they are sending me a FREE replacement lock. If I am reading and interrupting your response correctly, that would mean a new lock should have been free and your 1 hour of labor would cost $500 I understand paying your highly qualified employees a competitive wage; however, I can totally see why this makes your company less competitive in the small work/repair market. read more

SA Quality Fence did a job for me about 4 years ago and did outstanding work. I needed the same job performed and have called 4 times, e-mailed 3 times and actually went to the office only to find out that the entire steel department was gone on Monday by 3:30pm. I still have no response to my requests and finally gave the job to another contractor. Not sure what's going on with this company but it sure has gone down hill and is completely non responsive. read more