Wow, I was really impressed with the service provided by Tony at Ruby's Garage Door in…read moreRuckersville! We were on a very tight schedule & he responded quickly to our concerns. He was able to update our very old system, installing a replacement motor & a state of the art entry keypad! he provided new remote controls, & advised we needed new weather stripping across the bottom of the old door. Plus thankfully he added the updated safety Sensors, to prevent something being accidentally crushed! He had our highest recommendation!

Amazing! It is rare in this day and age to have some one that hits all the boxes for service, cost…read moreand friendliness. Tony was absolutely a blessing to my home. I would recommend him to any one that ever needs garage door work. He was on time, honest and hardworking. He also works on vehicles ! A man of many talents! I love your story as well!!

Andrew provided a no-nonsense estimate for the repair of my garage door during our call this…read moremorning. His quote was fair, and very reasonable. Upon arrival, the two men were able to complete the repair and get my garage door functional within 20 minutes! They were professional yet courteous, and informative! I plan to replace my motor in a few days as well. Thanks for such a superb job!

Hired to install gate opener system on my farm. could not install controls in the configration…read moreoriginally promised because he did not understand how the system worked. He got guidance from LiftMaster. After installation, numerous problems with gate alignment and function. After one visit which did not correct the problem, he stopped replying to my emails. After two weeks, gates totally locked in open position. Troubleshooting by phone with LiftMaster corrected one problem but other problems beyond homeowner capability. Not recommended for gate openers. Did a nice job on garage door openers. Stick with that. He's very diligent about sending bills and payment reminders though.

I'm really disappointed with my experience with Door Doctor. The initial appointment and quote…read moreprocess started off well, and I was genuinely interested in moving forward with them for a new insulated garage door install. After requesting an updated estimate( since the one they sent me had the wrong color) and asking for the door color to be changed to white, I was told I would receive corrected pricing and additional information/photos. After hearing nothing back, I personally followed up by phone and was told Alex would contact me later that same day. Unfortunately, I never received a call or email. At that point, I even reached out directly to Norris, the technician who originally came out to measure my door, because I still had his number from when he called before the appointment. I explained that I was disappointed with the lack of communication, and he responded saying he would have Alex call me. Once again, no one ever followed up. For a project that costs thousands of dollars, communication and follow-through matter. I understand companies get busy, but repeatedly promising callbacks that never happen is frustrating and discouraging as a customer who was ready to move forward. At this point, I'll be taking my business elsewhere.

Door would not open. Came out promptly. Field the problem. Tech (Norris) explained problem. We…read morehave used Door Doctor in the past. Highly recommend them

Waleed from Express Garage Door in Woodbridge came to lubricate and change my garage door rollers a…read morewhile ago. He did so well and for a good price. I still admire his prompts response to customer needs and his professionalism. My greatest satisfaction came at another time when I found the garage door opened its self at night. Knowing that I have children in the house, Waleed came in late that night to fix it. His quick response, respect for my property, and ensuring the safety of my family. That really made me feel valued.

The team at Express Garage Doors was prompt, professional, and quick on the job. They finished…read moregarage door work in good time. The process was easy from my initial contact to finishing work on a Saturday, all accomplished in one day. He recommended important repairs needed in addition to the broken spring, which was my initial repair need. I would happily recommend their service."

I 100% appreciate this business owner. He was extremely responsive, got the job done quickly,…read moreefficiently and it looks like it hadn't even been broken at all. He didn't try to over sell at all, just advised what was wrong and how to fix it. He's now on my list of go-to contractors for sure; I highly recommend him!

What's one thing you never wanted to buy? A garage door spring…read more What's one thing you have to buy because you apparently didn't know you needed to maintain your garage door? A garage door spring. What's going to break the one day you really really really don't want it to break? A garage door spring. And who will show up to save you from your garage-less prison in under 10 hours on a HOLIDAY week? Adams Garage Doors. Our garage door broke at 4:00 PM on a Monday. Adam's Garage Doors was outside said garage door at 7:45 AM on a Tuesday. He was in, out, and on with other garage door-less clients in 15 minutes. I LIE NOT! With service like that and a 2 year warranty, Adam's Garage Doors said, "I don't care when it is - my birthday, your birthday, Christmas, or Kwanzaa - I'll be here to fix any garage door issues for you."

Excellent Service!! It has been almost a year. I had a 1998 garage opener in the box that my…read moreMother purchased for me. Twenty-five years later, Pedro and his son replaced the garage door and installed the garage opener. It works!! Quality Work, Efficient!

Quick, easy, and professional replacement of a garage door spring. Sent a message on Monday night…read moreand he was here and repaired by Wednesday morning. Thank you

Did annual maintenance, checking safeties and closures. Repaired a loud cable bang that happened…read moreon every open. Great work, quickly done. Thanks BBB!

I've used them for years now and they are always timely, professional, friendly and helpful! They…read morehelped to troubleshoot the issue with me over the phone and when that didn't work they sent a tech to help adjust a part that was out of alignment that was causing the door not to close that I didn't initially know to check. They are my first call whenever I have an issue with the garage door, I can't recommend them highly enough.

It has taken me a few days to reflect on the extraordinary experience of dealing with a Veteran,…read moreFamily-owned business. Some context is in order first. This past Memorial Day Weekend, Saturday, my wife and I came home from celebrating between 6-7PM. As we entered our house, just as we stepped inside we heard an explosive crash. Immediately we thought someone had driven into our garage door, and it had fallen on our car. Somewhat of a relief, when we opened the door back into the garage, snapped cables were evident, and the door could not be lifted. We debated whether or whom to call knowing that no one would be working over the Holiday. So we began an AI search of regional garage door repair companies. After an exhaustive search we homed in on Door Serv Pro---their customer reviews, their standing with the BBB and rankings in several regional publications were encouraging. We gave a call fully anticipating that a recorded voice mail would be encountered. Instead Riley picked up the phone and very cheerfully greeted us. Frankly we were immediately shocked that a real human being would be manning the phone over the Holiday! After describing our situation (we were unable to exit the garage in an emergency) she first re-assured us that we were very very lucky that the door missed our car by inches. Second, she said Door Serv could get someone out the next day but there would be Holiday Service charge and that frankly, if we were able to wait till Tuesday, she could have one of their best techs at our place almost O-Dark Early Tuesday. Adam and Dylan arrived first thing Tuesday; we were smart to wait. Adam is the Service Manager with 16 years of garage door repair experience. Dylan is a young and capable apprentice. They knew exactly what to do. TOTAL PROFESSIONALS. They communicated throughout their door exam and recommended a course of action. Yes, they were not the least expensive; however two of our neighbors just recently and took "the least expensive" firm and regretted it (had to repeat the repairs with other firms!) Adam and Dylan are quite the team: highly knowledgeable, immaculate in their work, and a pleasure to have repairing what could have been a disaster. Not only are they personable, they made certain they cleaned up everything, and removed the debris/leaves in our garage! Within a day their team notified us to make sure we were pleased....we cannot lavish more praise on Door Serv--- we took a shot and they hit the mark. WHAT A PLEASURE TO WORK WITH A FIRM THAT IS NOT ONLY COMPETENT, BUT UNDERSTANDS SOLID CUSTOMER SERVICE. I would give them 10 STARS IF ABLE!

Same day, a free estimate was provided. However, two technicians came out and surveyed the…read morenecessary repairs and replacements. After explaining to the young lady, "Maddie," on the phone that I only needed the torsion springs replaced and provided precise measurements for the parts, she said no problem. Our technicians are fully stocked and can replace them on-site if I agree to the price. Once the technicians arrived, they examined everything and stated that they would have to install a conversion kit. However, this was not what I had requested nor what Maddie had suggested could be done. The conversion kit parts and labor would cost just over $1,200.00, sir. Unfortunately, the complete conversion kit costs $287.00, and the total labor hours are limited to two hours. Therefore, $1,200.00 minus the parts ($287.00) equals $913.00. Subtracting the labor (2 hours) from $913.00 gives us $456.50 per hour. I'm sorry, but that's certainly not good business practice. And certainly not what an average garage technician gets paid even if you split the 456.50 between the techs. 228.25/ hr is still nowhere near what garage techs get paid around this area. Made a call as soon as they left to another company "The door guy" same kit , same service $636.00 after parts labor and taxes.