Hired to install gate opener system on my farm. could not install controls in the configration…read moreoriginally promised because he did not understand how the system worked. He got guidance from LiftMaster. After installation, numerous problems with gate alignment and function. After one visit which did not correct the problem, he stopped replying to my emails. After two weeks, gates totally locked in open position. Troubleshooting by phone with LiftMaster corrected one problem but other problems beyond homeowner capability. Not recommended for gate openers. Did a nice job on garage door openers. Stick with that. He's very diligent about sending bills and payment reminders though.

Andrew provided a no-nonsense estimate for the repair of my garage door during our call this…read moremorning. His quote was fair, and very reasonable. Upon arrival, the two men were able to complete the repair and get my garage door functional within 20 minutes! They were professional yet courteous, and informative! I plan to replace my motor in a few days as well. Thanks for such a superb job!

Prompt service response. Technician provide a fair estimate and completed the door opener…read morereplacement in a couple hours. Quick clean and efficient installation.

My door wasn't working so wanted to get a quote to fix. I was told it would be $70 charge, but I…read morecould use that against any cost if I used them to fix. I showed the what was going on, I went back inside to go to work and an hour later I come out to him saying I owe $600 and the garage door was not fixed. I about hit the floor and called him out but he said that's the cost. So I wouldn't get the cops called on me, I paid it, and was going to call the manager to get it squared away. I ended up speaking to Robert who is the owner of the Ashland branch and explained to him that I was expecting a $70 quote not a $600 bill and the garage door was still not working. He said I signed a contract, but I called him out on that because I never signed anything and he admitted to the tech drawing line through my signature spot. Fraud? He then even agreed that I should've got a quote first, and even told me I should've refused paying and called him directly ( impossible to get a hold of anybody at that company as they use a third-party ). I requested half of a refund which I thought was generous. He strung me along for a month and I could never get in touch with him. I had to even fake a tech call from my wife's phone number to actually get a call from him. In the end, he blamed the company owner on not giving me any sort of refund. Absolutely horrible service and borderline illegal. I've submitted a formal complaint to the Better Business Bureau of Virginia to have them handle it.

If everyone who came to my home to do a repair was as professional and knowledgeable as Dan was…read moretoday, I would never have another problem with getting things done.

This is really a trustworthy business in garage door service. The guy Don is supper nice and highly…read moreprofessional and fast. I highly recommend this guy for your issues with your garage doors. He charges a reasonable amount for the work he does.

I would strongly caution anyone considering Thomas Garage Doors…read more I hired Jamie over two years ago to install my garage doors ($16,000+), and since then it has been one issue after another. One of the doors has never functioned properly and has repeatedly come off the spool, requiring multiple repair visits. Eventually, the bottom panel needed to be replaced. Jamie agreed to handle the repair, and I paid more than $2,000 for the new panel and installation. After an extremely long wait, the panel was finally installed -- but the workmanship was unacceptable. The overlays didn't line up, were pulling away from the panel, and looked terrible. Rather than taking responsibility, Jamie blamed the manufacturer and promised to replace the panel. That was months ago. Since then, it has been excuse after excuse, missed promised dates, and poor communication. I was told the replacement panel would arrive this week and that I would receive a call. No call ever came. To make matters worse, the garage door came off the spool again this week, leaving me panicked and unable to safely use the door. I tried repeatedly to contact Jamie and, unsurprisingly, received no response. I finally had to call another garage door company, and they arrived within an hour to fix the problem. What shocked me most was that the technician immediately noticed serious installation issues with the original work. He told me the brackets had been installed backwards and questioned whether the door had been installed properly in the first place. After more than two years of ongoing problems, delays, poor workmanship, and lack of responsiveness, I cannot recommend Thomas Garage Doors. Save yourself the frustration and hire someone else.

We called and they came the next day! Very friendly and professional. Explained the system usage…read moreand provided manuals.

Quality of service was great! Clean install with meticulous attention to detail with wiring. Our…read moregarage door didn't close evenly on the floor. They were able to seal it nicely and the end result was perfect!

We had a mishap with our garage door and needed a bottom panel replacement. They found the…read moreperfectly matching part and came and installed it flawlessly and quickly. The garage door looks and functions better now than it ever did. I will definitely call them again if I need my garage door serviced.

Last night after 7 pm when opening my garage door, the operating bracket broke from the wall…read morebracing panel and the door was inoperable. I reached out through Yelp AI and got connected with Garage Improvements and they contacted me with 5 minutes! I sent pictures and arranged for an appointment the next morning (Saturday) at 9 am. I received an ETA text and David arrived at approximately 8:30 am. David was so very professional, polite and promptly went to work to fix the problem. He also suggested a full door inspection and I asked for lubrication to make the door quieter. All was done and all works perfectly now. I no longer wake the neighborhood opening my noisy garage door and am so thankful. This company is highly recommended by me and I will use their services in the future as needed. Perfect service from start to finish and pricing is extremely reasonable. Note: Their profile states that they service the Arlington area, but please know that they service Woodbridge, Stafford areas as well. Give them a call! I'm so glad that I did!

Very professional with competitive pricing. They were also able to come over the very next day!read more

Great Service - Super Impressed! Quality Garage Service…read morereally came through for us. Martin responded right away and showed up the same day--even on a Sunday, which was amazing. He fixed our garage door quickly and also took the time to service the whole mechanism. It's never worked this smoothly! The price was reasonable too. We'll definitely be calling them again for any garage door issues. Highly recommend!

Martin to the rescue. Our garage door spring broke mid-afternoon on a Saturday, trapping our…read morevehicles inside. Within 30 minutes of requesting an estimate, Martin was on his way. Within 3 hours of the break (on a weekend!) the spring was fixed for a very reasonable price, lower than many other companies. Martin and his colleague were kind, quick, and gave us great advice for maintaining the health of our door. Highly recommend!

Everett has been servicing our garage doors for the past 7 years and has done an EXCELLENT job. He…read morealways lubricates the doors, checks them to make certain they are operating correctly and adjusts them as necessary. Excellent company & Excellent service.

Last month (October), I was home alone and likely a little paranoid so I decided to engage the…read moremanual lock on my garage door. Naturally, I accidentally hit the button to open it while it was still engaged and the lock got stuck in place. Without thinking I pulled the door down and there was a loud pop...the arm that attached to the wall and held the chain that pulled the door...detached from the wall. After a mild panic, that this would cost hundreds to fix I called Excel Doors and they were able to come out the same day. They said it would be an $85 fee for the diagnostic visit and based on my description of the issue that would probably be all I'd have to pay for the repair. The poor repair guy had actually drive through a park to get on my street because the road crew ran into a poll and blocked all access to my house. Luckily he ended up parking right in front of my driveway. He checked out the damage and said he could fix it for the $85 fee. It was a simple repair to reattach the arm back to the wall and the garage door has been working normally ever since. The guy who came out was nice and professional as were the people on the phone. They gave me I think a 2-hr block of time where he would arrive and even with the roadblock he arrived within the time period quoted. There wasn't any kind of upsell, the only advice he gave was not to use the manual lock unless there's a power outage. Lesson learned!