I can only say great things about this hotel. My husband and I drove from Chicago to visit his son,…read morewho lives in Collinsville. Upon our arrival on Friday and walking in the hotel it is very nice. The front desk staff was friendly and welcoming. They let us know that they have a free happy hour, and on that night, they were serving bbq pull pork and mac & cheese. You also get drink tickets for 2 free drinks per guest. We had a king bed room on the 4th flr. The room was spacious and clean. The bathroom was a good size and nice. We got settled in and went down to happy hour. I can't review the food because we had dinner reservations and did not eat anything, but I did use my drink ticket for a glass of pink moscato. I can also say the shower had great hot water. They also have a free continental breakfast, which included biscuits, gravy, sausage, eggs, potatoes, oatmeal, and make your own waffles. I just wish they had bacon. The hotel is also close to restaurants and stores. We have decided this is our go-to hotel for all of our visits.

We stayed at this Dury Inn for Labor Day weekend while exploring the St Louis area. It's about a 15…read moreminute drive to the Gateway arch. And it was cheaper than the locations in Missouri and there is no parking fee. The staff were very friendly. We didn't encounter any problems. We stayed in a two queen bed room on the third floor and I never heard one door slam the entire stay. Normally I am wake up multiple times a night from rude guest slamming doors in the middle of the night but the soundproofing must be better than IHG properties. The free hot breakfast is great. My son loves making waffles every morning. And I enjoyed the biscuits and gravy. I didn't care for the potato. But there was hard boiled eggs and scrambled eggs, sausage and yogurt. Plus coffee, juice, milk and a pop machine. The 5:30 Kickback has something different every night. While we were there they had fajita Friday, pulled pork on Saturday and pasta on Sunday. In addition they have hot dogs, soup and chips and nacho cheese every night. Each adult can also get 3 alcoholic beverages. They had wine, beer and cocktails to choose from. We would stay at this Dury Inn again if we are in the area.

Not a bad hotel. Treat Diamond members excellent with $15 food credit plus hotel points…read more Checkin was fast and efficient Room was nice and clean Buffet breakfast was average. Ate there once... not again after that. Safe neighborhood with plenty to eat nearby

There are certain times I am glad I scored a discounted rate on a hotel room. This was one of them…read more Our room did not have a strong AC, as in our room stayed 75 with max AC. We were too exhausted to move rooms since we arrived late and were only staying a night. The front desk was courteous with their cookie offerings and dealing with my card ordeal (somehow booking with an expired card), plus the breakfast buffet team was super generous in not charging me for 3 full priced to go meals for my kiddos.

General - I have never stayed at a Drury Inn before and I had heard good things about them so…read moredecided to give them a try on my last road trip with family. Location - This Drury was in a suburb (Fairview Heights) close to St. Louis. Lots of great restaurants and shopping are just a short drive away. There is also a decent sized mall just down the road. Rooms & Building - After staying at a couple Drury locations, you will notice that each one follows a similar pattern. Lots of seating in the lobby (which is great when getting food), nice size pool and hot tub areas, and sprawling complexes with additional seating nook found throughout. Our room was nice and comfy and easily fit our family of five. The building was in good condition and easy to find right off of the highway. Amenities - This hotel had a cool inside/outside pool that my kids loved to play in and nice (a little small but still relaxing) hot tub. Parking was free and utilized a large, private lot. There was also an office center and a small convenience store to purchase items from. One of the main selling points for me was their free evening dinner and free breakfast. Oh, and I can't forget about the free popcorn in the lobby. Food - While staying here, you are able to take advantage of a free breakfast and dinner buffet. The breakfast layout is your standard hot/cold/continental buffet. Hot options include eggs, breakfast potatoes, breakfast meat, sausage gravy, and waffles. Continental options are available too such as yogurt, cereal, breakfast breads, fruit, etc. I have to say that Drury had the best biscuits I have ever had for a hotel's breakfast buffet. I ate so much biscuits and gravy here, ha! The dinner buffet was great. At first, I thought it would just be a great way to save some $$, even if it wasn't the most enjoyable but the food was actually satisfying and filling. Food included hot dogs, soup, salad, pasta, meatballs and mashed potatoes, nachos, etc. Adults also get three free alcoholic drinks that include various cocktails, beer and wine. The kids can enjoy AYCD soda. Vibe - Easy going and super friendly staff. All the staff worked extra hard to make sure all of the guests were having a great stay, super cool to see. The hotel is definitely geared towards family but includes some nice higher-end touches like comfy seating areas, relaxing pool areas, and a decent size gym. With that being said, there will be a lot of kids running around but it wasn't as loud and crazy as I thought it would be. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - I paid about $100 a night. Great bang for your buck, especially when you included the free food and drinks that you can take advantage of. Drury's are a great place to pick if you want a casual all-inclusive experience while traveling, especially with kiddos.

Pro's: Front desk and kitchen staff are so very warm and helpful. Room was quiet and comfortable…read more Con's: run-down. Manager keeps light off in the area around the dining room (tables set up) without recognizing that people sit there for reasons other than waiting for breakfast and evening "kickback". I know they use the lights as messaging to the guests when kickback starts (Though NEVER at other Drury's) but the manager (woman with long blonde hair) walked past me twice sitting in the dark rather than offering to turn on the light while I work on my laptop. Food choices for kick back don't take into account non meat eaters like all other Drury experiences I have had (It's not really free when the room rate (159.00) is much higher than others in the area). I would not recommend this particular Drury though I highly recommend the other Drury's!

I booked with booking.com. I showed up to the hotel about 30 minutes later. They couldn't find my…read morebooking. I reached out to booking.com to find out what was going on but they weren't able to help. An hour after showing up the front desk clerk offered to let me check in by doing a walk-in rate. So now I've paid twice plus a $100 deposit. I get my son and dogs to the room around 9:30pm and find out the toilet doesn't work. I tell the front desk clerk who says he'll call maintenance, then walk out the front door. We get food and come back. Toilet still doesn't work. The next morning around 7am I take my dogs out and ask about the maintenance guy. Apparently he came by while we were out but never went in. Flash forward to 10am, there's still no maintenance man. I ask about a late check out so we can do the activity we were supposed to do the night before but couldn't due to the check-in issues. Mike argued with me about charging for the late check out. Finally I said Motel 6 could either give me free late check out or reimburse me for the $60 tickets. He chose to do a free late check out. It's now 10:40am and no maintenance man has shown up. We get back around 12:30 to check out. Four days later I called to ask about my deposit refund. The woman that answered the phone said it should have been done at check out, but that she was initiating it now. So Mike didn't initiate my deposit refund at check out, the woman did 4 days later. I called the next day to receive a full refund for my stay and was told by Mike to not call them again and he hung up on me.

The evening of July 28 the hotel worker entered my room without explanation looking for "Anne"…read more This room was not cleaned when I checked in

So much to say here, but only staying one night. If staying longer, I'd have more…read more Upon arrival front desk was great and pool looked murky. Elevator works. Room 313 is hot. Shower water barely turns on and is dirty. Room is hot and won't cool down. Pull out bed hurts daughter's back. I can hear conversations down the hall and alarm as right now. Sheets are scratchy and dirty. Used coffee in maker and coffee I made has floaters. Found leaking boba in refrigerator and it's leaking. Why did I decide to only use Hilton on my way home (10hours) after missing a flight. Only Hilton available on route. Breakfast person did not show therefore barely food and NO COFFEE. Get me out of here. I better not get bed bugs. I'm reporting to Hilton

Reserved a room at this location the afternoon of our night stay. There was no problem getting a…read moreroom. Once we arrived now I know why. The exterior stand alone sign is not light. At 10pm there were six vehicles in lot, one being ours and one being a staff person I believe as the way it was parked. This is a very tired facility. Everything from the lobby to rooms need a remodel. Even the elevator makes weird noises. Three story building has one ice machine on 1st floor. Our room was over stuffed with furniture, a large Chaise Chair. Really in the way of desk chair and getting to a closet. The room seemed ok cleaned although one of two light bulbs in restroom was not working. Checked in online with an electronic door pass so did not have inner-action with desk staff that evening. This location is right next to the busy I-64 with constant heavy truck traffic. The staff in morning was friendly and helpful. The breakfast was ok with not as many choices as other Hamptons. Only ones at breakfast around 8:30am. There are other Hamptons in St. Louis area which I wish I would have looked at reviews on. The pictures on website are not true as there is no overhang at lobby entrance and our room did not look like this.

OK, be sure to read my review. Based on the other reviews, I almost unchecked out of this hotel. I…read morehad checked in on the road and did not look at the reviews and then when I read the reviews, I was like oh I'm in for some trouble. And that why the rate was only 11,000 points and I thought to myself this is gonna be brutal but..... when I got the front desk. I asked very nicely if I could have a set of keys and go up and inspect the room before I brought anything in out of my car. They let me do that and I walked into the room and it was spotless. As they said, they refresh the rooms so it appears that the bathrooms were redone and I just felt overall that it was gonna be a good inexperience for 11,000 points or $94 for a 15 minute drive to St. Louis. I did talk to the front desk about the plethora of bad reviews in the past and even recently. And all the gentlemen could do tactfully was say that there is now a new management team at the hotel, and they are working diligently to gain the trust of the Marriott Bon Voy travelers . What I would suggest and what I would do exactly is I would leave everything in the car and check into the hotel, walk up with your set of keys and inspect room and if the room doesn't meet your expectations calmly walk downstairs and ask for another room. The price , you can't beat the price.

Well definitely better the second time I stayed here. Oh yea this is the second time. The rooms…read morewere renovated since the last time I was here. I would have given a 1 the first time but now a 3 seems fitting. Renovation was good but the rooms are a tad small. Friendly front desk staff. The price was 86 a night which really helped with the decision to stay again. I'll check out the feee breakfast in the morning. Given how everything is now I would stay here the next time I'm in town.

Wonderful friendly welcoming FD staff! Place was so clean too! They offer complimentary breakfast…read morewhich was delicious along with a social hour with free food and drinks The only thing I think is that for a hotel that size they need more than 2 elevators. They're often crowded. However, knowing this I would absolutely stay again!!

Drury Inn is my usual favorite hotel to stay at whenever I get the chance. This will tell has a lot…read moreof great options to do in walking distance which is my biggest thing when booking a hotel. Staff here was absolutely friendly upon checking in and throughout the rest of our visit . The rooms were very modern, cozy, and full of great amenities. There's plenty of parking as well with easy access to the highway nearby. The one thing that always the points me about Drury Inn is that their breakfast selection is not the best. Overall, my visit here was still good none the less.

I was having a great stay a week or so ago but while i was eating my breakfast the heavily…read moreintoxicated breakfast guy, Matt i think it was, came over and kept talking to me. i tried to keep it pleasant but he was unsteady, sleepy looking and smelled of booze. i also heard someone say when i was throwing my trash away that he was asleep or even passed out in the kitchen. I don't know who is letting this man stay working here but it is inappropriate and unprofessional to not only bother someone while they try to eat a bit of food before their flight but also to do so drunk. if i come back and he's still there I'm not going to eat breakfast at the hotel ill grab mcdonalds or something.

room i get checked in is dirty and they move me and my kid t a room that has mold smeel in vennts…read morethen th break fest men was smelly too!!!!!!!! he talk too much very very annoying. cold ass food wasn't evn cooked right if he stop talking long nouf hed get good at cookin!!! do better

Great little hotel. It's located next to a lot of other hotels including the conference center over…read moreat the Four Points hotel. It's within easy walking distance to Fridays and another bar and grill as well as a Circle K gas station. You can't walk much further than that, though. Pros: -Great parking lot. Tons of extra spots and it was easy to get a good spot near the building. -AMAZINGLY modern for a Holiday Inn. I don't usually expect modern interiors from Holiday Inns, but this one does nicely. The lamps all have plug-ins built in for charging your phone, the bathroom lights offered optional motion-sensitive lighting, and there was absolutely nothing wrong with the room. -Room was very clean upon check-in. Absolutely no complaints. -Staff was mostly friendly. Our check-in was awesome, and she was very friendly and talkative. When we tried to renew our hotel stay for another night, however, the night audit staff seemed pretty annoying. She seemed a bit short-tempered and like we had been bothering her by asking. We felt bad for wanting to pay for another night. -Beds are comfy. AC works wonderfully. Heat works fine. -Rooms come default with a refrigerator and a microwave. Both were in fantastic working order. Cons: -No hot tub. The pool is your only aquatic playplace. -Internet was spotty. It was regularly disconnecting itself on my laptop. When it worked, it was decently fine, but I regularly had to force it to reconnect. Workable for browsing casually (and writing Yelp reviews) - not acceptable for online business calls. -Unlike most hotels in this star-range, Holiday Inn doesn't offer a complimentary breakfast. They offer an affordable ($8 or $9, I think) adult buffet in the morning. -No free weights. The "fitness center" includes two treadmills and a reclining bicycle. Works for your cardio needs, but you won't be able to do any strength training. -Room was noticeably small. We were put in one of the handicapped-accessible rooms, and the walkways were noticeably narrow. A wheelchair fit, but it was a very, very tight fit. -We had a conference that we were attending at the Four Points by Sheraton hotel across the street. Holiday Inn was the overflow hotel. That's totally fine, BUT there's a giant wind/garbage wall built between the two properties. You can see the hotel, and it's easily within a 0.5 mile walking distance, but you have to drive to the next block instead of walking. -Room service was spotty. First night was great - even the extra blanket we had brought was nicely folded at the edge of the bed. Second night, the garbage hadn't been emptied, none of the empty bottles had been cleaned up or moved, and someone had just shoved newly-folded towels into the bathroom shelf.

This is an incredibly disturbing and disappointing location. Warning for anyone wanting to stay or…read morepotentially work here. I was interviewed yesterday for a breakfast service role by John the manger. During our interview several comments struck me as off. 1. I mask, my mother had cancer and is undergoing chemotherapy, I have to mask for her safety and mine. John immediately told me he was not sure he would allow me to wear the mask during my time working here. In the state on IL that request is in fact illegal. It was not up for debate. The interview went on, I am younger in my 20s. John made several comments on how my generation does not understand hard work these days. I will admit this is a common comment by older generations, however it makes no difference in my mind as it fosters a hostile work environment. The most disgusting comments that were made however involved both John and a blonde middle aged server. John made several racist comments about china, and further comments about Indian people. The owner of this hotel is of India decent for context. The blonde server came over and continued to make these comments as well as using a mock accent to describe Indian people. Over all this was a disgusting interview and a I would not recommend staying let alone working here. I pride myself on being a hard worker and as a former manger, I understand the BASICS of management. Fostering a welcoming and at the least safe work environment is step one when managing employees. Overall this was horrible

My first time staying at four seasons. It was as nice as its reputation…read more You step in and it smells and feels like a luxury hotel. They upgraded my room to an arch view which made our stay even better. The rooms are spacious. The beds are like sleeping on a cloud. I was able to make the room close to pitch black which is important to me and the rooms weren't noisy in any way. House keeping is fantastic. They cleaned and tidied up our room. The hotel pool is fantastic. I barely wanted to leave! The pool service was excellent. They come by often and set up your chair with towels. There's food and drink for purchase. There's a wading area, hot tub, and heated pool. I was here on a Friday and Saturday. It was busy but not over crowded.

Paid for a 5-star experience at the Four Seasons St. Louis, but received a complete safety,…read morehygiene, and service disaster! Upon arrival, the room was delivered completely filthy. The sheets had visible makeup stains, the sofa was covered in dog hair, and the pillows were stained. When I discovered this, the front desk actively ignored my repeated room phone calls, forcing me to haul my own heavy luggage back down to the lobby myself to get help. Even after a second sheet change, the bedding still had hair and debris on it. The room service was also a massive health code violation! The children's menu cheeseburger was served completely RAW, the plate was DIRTY, and there was a LIVE INSECT crawling right on my fruit bowl! To make matters worse, the property-level leadership and desk staff were combative and targeted me with deliberate disrespect regarding my name preferences at check-in and checkout. As a loyal guest who has spent over $10,000 at this property, I am deeply disappointed. Avoid this hotel at all costs!