Wanted to stay at a very nice CLEAN hotel so we chose this one...so at $230 a night I kinda…read moreexpected perfection... right? Whoever stayed in the room previously left black hair in cleaned all over the room. The bathroom floor was filthy... had obviously NOT been mopped for a LONG time or ever? The bathroom sink drain was non functional. The front staff person, Kim...was pleasant and tried to mitigate.very, very disappointed! At least the bed was comfortable...

Slow service at the reception for check in. And the room smelled like it hasn't been aired out or…read morecleaned properly. There were dirty corners in the shower and I was really disappointed that my sink was clogged up with someone's hair in it! Yikes! For those that are elite members, I think you'd be pretty disappointed with the quality of rooms you'll get here. The walls are super thin too. Someone's phone can ring or vibrate at 5 am in the morning and you can hear them answer calls through the walla of your room. Stay away. There are better hotels elsewhere like the Monarch Hotel (only 6 min drive from this hotel).

Clean room and friendly staff. Room is nice, bed was soft and everything was up to date. Nice…read moreworkout area and several restaurants are located very close.

Check in and the room was convenient and nice. Place is clean with a warmed pool, great for kids!…read moreWork out room is clean and equipped also.

Most of the time, the hubby and I are Airbnb guests but, we planned to stay in a hotel to be in a…read morequiet place to stay during Independence Day. Marriotts have been hit or miss for us. The previous one I stayed in So Cal was just OK w/room for improvements needed. This Clackamus location in the Portland suburbs was quite better. Free parking is great! We were warmly welcomed by the front desk. Free was clean and comfortable. The location of the hotel was distant enough for local fireworks sounds to be a non-issue. I enjoyed using the gym in the morning. It's super clean with disinfectant wipes, towels, and water refill station. There were plenty of weights, machines, exercise mat and equipment. It's very convenient to have an onsite restaurant available with Starbucks coffee and tea for purchase. Our basic breakfasts of eggs, bacon, and potatoes hit the spot. My Starbucks decaf white chocolate w/almond milk base was yum. Hubby liked the OJ. Safe, clean, comfy stay, and good front desk. 4 stars.

This hotel is what you would expect from a Courtyard as far as the room and facilities go. I had a…read moreshort stay here for work. I am "Titanium Elite" with Marriott and usually when I check in they thank me, give me free bottled water, and offer me points or something of my choice from the market. Often times in addition they will offer me meal vouchers. I got none of that treatment at this location. They also did not upgrade my room despite the hotel not being full. The hotel internet was also slow and TOO SLOW for internet TV to work. I tried watching Netflix and Showtime on demand and they just clocked and would. It work when I tried to watch a show. MARRIOTT, YOU GUYS CAN DO BETTER!!!

I want to begin with the disclaimer that the hotel is under remodeling. That being said, a lot is…read moreleft to be desired. Hilton Garden Inn's purchased the property and are opening 9/25/25. I wish I could place this review there, but alas, the location is not yet available for commentary or reservations. Let's begin with check-in, which began at 2pm. We arrived at 4:30pm, and were informed that our room was not ready by a desk clerk that could barely speak English. He said we were early. We were not. He had to check multiple times with someone out of sight and be told how to word this. Apparently they hosted a wedding, and the occupants of this room wanted a very late check out. I've worked in the hotel industry for many years in a tourist town, and I know how this works. Which means, it is the job of the reservation department or front desk to say yay or nay to a very late checkout, especially during a fully booked conference weekend. I am far from the only one not severely inconvenienced by this lack of training. Our room. I am not the only one to notice this, but the ads promote pillow top mattresses. Well, once I heard other complaints, I discovered both mattresses in my room were upside down. Meaning, the pillow was on the bottom and the firm part on the top. A lot of complaints from fellow guests. This is a REALLY STUPID MISTAKE!!!!!!!!!!!!!! It's incredibly obvious situation!!!!!!!!!!!!!!!! Next is a minor inconvenience, but considering this is an upgraded room, there are no USB ports for device charging. My hallway door needs forced shut. This means, whenever I exit my room to participate in the convention activities I need to force the door closed. A little bit bothersome when the housekeeper next door emptied our trash and straightened our room didn't confirm the door was shut. I am buying merchandise and it is at risk for theft!! New windows were installed, and the road noise was very loud. We weren't even next to a highway or a high-speed road. The room did come with a mini fridge, which worked, and a coffee maker, which sort of worked if you held the lid down for the entire brew time. Were the K-Cups (generic brand) too large? How about a place to plug it in? We used the bathroom outlet. The beautiful new shower, no tub, had no shower shelves. The shampoo and conditioner were in little sample bottles, while the lotion and handwash were in full sized bottles attached to the wall. Of the sink. This seems backwards. The hand wash and lotion should be in trial size, and the shampoo, conditioner, and body wash should be installed in the shower. By the way, there was no body wash, only face soap that had to be stored on the shower floor. If the shower head was not aimed at the wall, water filled the bathroom floor. There was no safe, no hair dryer, no guest seating in the rooms, and no wifi. The hallway fire doors were blocked open. Stairwells are blocked off except for emergency use, and the single operational elevator sounds like something is going to break any time soon. It was so frightening and so slow that many of us took the forbidden staircases as they were far safer. Our brand new bathroom sink counter was chipped. Exposed wires hung freely under the desk. The new wallpaper around the air conditioner was bubbling. Down the hall from our room, #339, the veneer on the door was peeling. Rooms that we assume were completed had either tape residue or a washable paint on the doors. Dishes from the wedding that checked out on Friday were never picked up, at least not by Monday when we checked out. This hotel is not ADA accessible. Why the overpass was closed we couldn't tell, but especially for the mobility-impaired there was no easy way from one side of the hotel to the other. I've stayed in better Best Western's. Please see the photos I've attached.

I recently visited Portland for a tournament and it happened to be held at the Monarch Hotel…read more This was my first experience with the property and I think what I'll remember most is my interactions with the staff. By far they were the best thing about the Monarch. I will say they have a nice workout room and I also enjoyed and made use of the outdoor pool. The hotel is in a suburb a bit removed from Portland proper but there are stores nearby, restaurants, a mall, everything you might need within walking distance. We visited the Target around the corner and the Red Robin a few times each and both are no more than ten minutes walk. As for the staff, I went to the lobby a number of times to get cutlery, bowls and with other requests and they were always accommodating. On the occasions I need to urgently contact other guests, they connected me without hassle. As for our room, it was comfortable if a bit basic. We had two queen beds, a tv and a coffee maker with a mini fridge. I would have liked a kettle instead as in a tea drinker but they didn't have any. We didn't use the tv at all and on a hot weekend we had the air conditioner going constantly while in the room. It did a good job but was very loud. The showerhead was average - water pressure the same. Overall, I'm happy with my stay here and would happily stay again and recommend the hotel to friends.

Clean, convenient and modern with a nice view of the river…read more Bed was horrid. Too soft with deep sways made for neck and back aches in the morning. Keurig coffee maker with the WORST coffee I have ever had with powdered creamer.

The service at this location has to have been the worst that I have received in a very long time…read more Upon arrival, we were told that our room was #329, and after walking all the way across the hotel to that toom, the key didnt work. We decided to try 1 floor down at #229, because the documentation had 2 conflicting numbers. This was the correct room, but it was a smaller standard room than the upgrade that I had paid for through a 3rd party. I had clearly selected a room with a King bed... and it was clearly stated on my confirmation. When we called to see if we could make a correction, the woman said to come back to the front so they could "see what they could do". When we walked back, the woman believed that we had selected a standard queen room, and said the she could make an exception and give us a "free upgrade". As I was listening and gathering my thoughts to respond, she condescendingly looked and me, frustrated, and said "you're welcome".... I was stunned. I politely informed her that my confirmation shows that I selected and paid for this upgrade, and showed her where it specifically states "King Bed" in the confirmation. She said "thats so weird" and that it should be "more specific"... the quote below is my conversation with the third party booking agency after experiencing this rude misunderstanding: "Thanks for confirming the booking details. Since your reservation is for a Standard Double room with a king size bed, that's the room type you should receive at check-in. If the hotel isn't honoring the room type you booked, please show them your Super.com confirmation email or the booking details, as it clearly lists the king size bed." Once we were given keys to a room that we PAID FOR, the ameneties were disappointing. The most noteworthy is the television. It was a large smart Samsung TV, however, the hotel is too cheap to allow their smart TV to connect to their own network. When selecting the Netflix button (expecting to be able to log into our personal account), the TV would sat "not connected to network". When we went into the settings, the Network connection was grayed out... meaning the hotel purposefully adjusted the settings so that their own devices cannot connect to their own internet. They also did not even offer any HD channels to match the TV, so the only selections available were some old blurry analog channels. The charging station for our EV was also aburdly high. They tried to charge $3 per hour just to be connected to the SLOW charger. It would have taken the car 9 hours to charge at their location, and the app said that the hotel sets their own price. I have never seen a slow charger cost so much or be so obscenely slow. We ended up just driving 5 minutes away to a dealership to charge there so that this hotel couldn't get any more money from us. I refused to even buy anything from their vending machine. Some smaller complaints were the coffee maker not working and the grunget carpet, but those pale in comparison to the passive aggressive, rude, and innaccurate service that we received. We will never stay at a Best Western again.

DO NOT STAY HERE I…read morefollowed the hotel's own policy by calling ahead to confirm my late check-in, and two different employees told me I was good to go. When I showed up just after midnight, my entire reservation was canceled without warning. The GM wouldn't help and made me pay out of pocket 7x more than I had paid originally. She just said her "hands were tied" and there's nothing she could do. (As the GM? Nothing you can do?) The hotel itself was a a little rough--our room was never cleaned over the course of our 4-night stay, front desk staff was unhelpful, and basic requests (like an extra blanket) were denied for ridiculous reasons. Never again for me

I've stayed here a couple of times for work over the last ten years. Location is its biggest…read moreupside. When I stayed here in 2019, they were remodeling (when my pictures were taken). I will say, I do like the river next to the hotel. The road noise is loud during the day, and drowns the river noise out though. Six years later I returned and was very disappointed with the upkeep on the room. The floors were clean, but sticky, the furniture was gross and stained, and the walls dirty. Every single contact I had with female front desk staff was superiorly negative. The long-haired guy at night was awesome, and very accommodating. But those other ladies, yikes! Whether by phone or in person, they were just nasty to us. As if I was begging for food, or stealing from them. All I wanted to do was check in! Staff alone motivates me to skip this property in the future, not the mention the poor upkeep.

This is the worst establishment, sadly to have to say this…read more It was assured though we stepped into a homeless shelter and run down Crack house. While doing our check in, a homeless man walked in and inquired if any of the customers have thrown away any food for consumption yet, ....wow!!! The first two rooms the staff attempted to place us in had bugs, cockroaches and missing light fixtures, ladders thrown under the deck walking area to the pool, asbestos in a doored closet . And furniture that literally looked as though it was picked up from the dump. Just a horrible experience! Please see photos.

Mold, Bug's, and Greed. AVOID!!!!…read more The weekly rate is doable. For the rate, it seemed like a decent place. We treated our room for bugs. Got matress covers for the beds ... there were literally bugs on the beds when we arrived, but we needed the room. Moved in, paid a week up front. Talked to Ashley, the manager, about how long-term stays work. Loved Ashley. They let me know they have a 28-day policy . Once you've stayed 28 days, they inspect. If everything's okay, you can stay. Perfect. The pool was closed, and that's actually why we chose this place, but no biggie. The website said waffles and sausage would be served at breakfast. That was just lies in advertising. Think food stamp breakfast. Nothing hot, bagles, toast, cereal, juice, milk. We were fine with hot coffee, cold cereal, and bagles. We were pretty happy in our moldy little room. That the hotel advertised as an apartment. We stayed about a week and a half before we went to the office and attempted to pay for the next night. They refused the rent. They wanted us to move to a 3rd floor room in a different building with less than half hours notice. They say 2 hours, I have receipts. We told the woman in the office that we'd been very up front about our intention to stay a few weeks. We told her we'd talked to Ashley, the manager, and we'd been told it wasn't an issue. We asked to please see Ashley, the manager. She said she was Ashley's boss and that Ashley was off today. It turns out our little moldy room is in the remodeled building. I did notice they'd tried to cover the mold with gunmetal grey paint. I was real surprised though that this was the nice building. Weekly motel renters support the industry in the off months, but are always treated 2nd class. With that perspective, even with the mold, the non-working fire detector, and the microwave that doesn't spin. When I told the woman who identified herself as Ashley's manager, that Ashley was aware we staying longer she said "Not in my first building you're not!!" She really is proud of that building. If this is their best, I warn you, stay clearrrrr!!! I asked for an accommodation for my husband. He's had several heart attacks and really can't do flights of stairs. They got an attitude and threatened to call the police, which they eventually did. They have us a half hour to get out. They treated us like criminals. My best guess is they accidentally overbooked. They also must be fixing that pool.soon, it was uncovered ans their room rate tripled overnight. Either way, AVOID AVOID AVOID THESE ARE HORRIBLE PEOPLE. The rooms are really sub par too. If you're looking for a weekly motel... you're going to be paying upwards of $2k per month. Don't give it to people that use and abuse families like these people. They put a grandma out on the street proudly this morning for absolutely no reason.

The manager at the front desk was rude. We booked a king because suite, the TV didn't work so…read moreswitched rooms to a handicap room. TV did not work. Front desk came up and fixed it. The bathroom had mildew in it. The breakfast bar was never cleaned. Someone had put froorlooos in waffle batter. Was all over the counter. Nothing was wiped down. Had to ask for towels for the pool. Everything was very dirty. Will never stay again​​

This was a nightmare experience this stay. A full week ago I went through extensive pre preparation…read morefor my stay on August 13th even made reservations in advance with hotel employee Shawna, was quoted $116.00 for a midweek price, when I arrived there was no reservation and she admitted this was accidentally due to HER ERROR, yet didn't even follow up for me and my guest, we were charged an extra $50.00 dollars for our stay. The room originally assisgened to us (217) had a hole in the bathroom door and was more like a scene from a movie in a rundown area. The hot tub that was advertised as available was completely empty of water and clearly not in usable condition. The T.V. in the room was NOT available for any local channels as there was a connection problem. The bathroom had one bar of small soap to use at sink but nothing for the shower. This was a complete waste of money for this 1 star hotel. Not a pleasant experience at all. Respectfully, PaulMichael M.

Fairly average experience at the Clackamas Inn. Front desk representative was very kind and…read morewelcoming. The walls are somewhat thin so I could hear hallway noise but outside of that there was no downsides. Free breakfast was included in the stay, room was clean and well taken care of.

I have stayed in worse, but that is more along the lines of when you're last minute checking-in…read morewhile passing through town. Then you get asked how many hours you need it for. Has what they said was offered, but the quality was like lipstick on a pig. Sure seems nice, but when you look closer, pretty cheap. But it was a place to stay in my one night in town as I left home and returned the next day. My problem was primarily... bed bugs. I had multiple bites I noticed the next day. And most unfortunately, they hopped onto something and I brought them home from my single, brief overnight. Now my wife is being bitten a week later. She gets nasty blister reactions. While this trip was pleasure, I travel for business 25% of the time, and this was the first time I've encountered this. I alerted the management, including the room number, so hopefully that take care of it. Breakfast was scant. Wish I would have taken a photo of the offering. I had an older apple and wet biscuits and gravy. Nothing like eggs, sausage, etc. Wish I would have spent $40 more.