Walked into a cute looking lobby. Rang bell for service but was engaged in a standard business-transaction with the person behind the desk versus customer service interaction. Not friendly/welcoming. Entered our room, which smelled of smoke, must, and overpowering air freshener to cover the smell of the other two. Additionally, the heat was off so it was a brisk 53° in the room in late December. We were too tired to walk down the stairs and ask for another room that met our needs so we sat with our coats on, eating and watching TV before some man entered our room, apologized and walked out. There wasn't even a knock. It was such an icky feeling or not being safe in our room so we left for a bit to let our room warm out and decide if we wanted to stay overnight or not. There is no elevator so if you're placed in a room on the second floor you get the luxury of walking the lobby stairs. It wasn't a big deal except for when we wanted to swim so we had to walk through the lobby in our bathing suits. It was more awkward after swimming because there's a sign to leave the towels at the pool and not take them to your room so we had to walk back to our room, still cold/wet and pass through the lobby as other guests were checking in. The hot tub is not working correctly. I wish that was stated online, as it was a selling point for us. As we came and went through the lobby multiple times, nobody asked us how our stay was. I know it's cheap but I thought it would be more welcoming in hopes for more business. Oh well... In the morning we went down for breakfast and were pleasantly surprised by the spread provided. However, the yogurt was gritty like it was frozen and then thawed. The eggs were the kind that come in a bag and heated up (eggbeaters?). Very salty. The orange juice pitcher in the fridge still had the sticker on it from the store (Walmart brand, maybe?) - which worries me that it wasn't washed before being used. I loved the waffle maker that made 4 small waffles, as they were really nice portions! A woman was busy replenishing things and cleaning tables. Nobody was at the front desk when I tried to check out. Rang the bell and no answer so I just tossed my room keys behind the desk and that was that. read more

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I booked this hotel as a last resort hoping it would be decent but I was disappointed. It was July 4th weekend and everything around Lake Geneva was full. This hotel is about 20 minutes away from Lake Geneva and there was not much around. The room smelled moldy and humid like it hadn't been cleaned. The bathroom door did not lock, the breakfast was not great. The coffee "cups" were tiny 3 ounce plastic cups which you would use for orange juice. I booked for 2 days and left after one day even though I didn't get my money back. I should have read the Yelp reviews before booking this hotel. read more

Quality Inn & Suites - Pool area only 5 ft deep - Hotels Near Me - East Troy, Wisconsin

This place was dog friendly which was great and I picked up after my dog. Upon check out the desk clerk was great. However I had to change rooms and the second room the sheets were shedded and the room smelled like feet. Breakfast was sub par. The worst of it the stay was that the check in desk clerk was arrested during my stay. I was in my room and saw the entire ordeal from my window.I was afraid to exit my room for sometime. I filled out a survey that this experience was upsetting to me and corporate office never called me to apologize nor did the local hotel. Never will I ever go there again. read more

Booked this room on hotels.com and when I did it stated it was only 9.57 miles from Rochester when it was in fact 111 miles. Got ahold of hotels.com for a refund and they stated they had to get hold of the hotel. They did that and the hotel refused to refund my money. When I asked who lists the distance from the picked location hotels.com said the hotel put in their own information . They are misleading people and keeping people money when they lie read more

I wanna start off with this first , this place is pet friendly! and not like most places that say pet friendly but only allowing under 35 lbs,this place really is, that's a big one for me as I have to dogs , service dogs are free of charge and our un service dogs can stay with a fee of course but its definitely worth it , rooms are nice and clean comfortable beds and pillows , theres a pool indoor hottub , breakfast in the morning , coffee thoughout the day ,the manager here is great she's nice friendly she makes you feel right at home the whole staff is actually nice people, thanks jenn for having us! read more

stayed for three nights got a good price on Priceline. first nigh found a big bug on table I. room. disposed of it the thought nothing more still waking up on day two and found another same type bug on my pillow. took it to the front desk. they called it "games of throne big" and that it was a Midwest thing. that was it. well needless to say I scratched and itches the whole day. very disappointed not only in bugs but their poor response. can u believe it they have a name for it.... must of been a pet for the hotel. will never stay there again read more

It is right off the highway, very easy to find. First and foremost for those that need to know, the hotel does not have an elevator. Also the front doors are not handicap accessible. They open easy, however if you are in a wheelchair it could be difficult. I brought everything in at once on the luggage cart that is supplied by the hotel and while the doors open easily, it was a bit of an adventure getting in without the door hitting the cart. They do however have 4 nice handicap parking spaces near the walkway up to the main door. The place was VERY clean, cudo's to the cleaning crew. The staff was very friendly. The only thing I would say is when I checked I was not told anything about the pool times or the breakfast times. However the information was in the book in the room. I was asked if I wanted 1st or 2nd floor, I requested 1st floor but asked not to be near the pool. I did not go to the pool, but I asked someone coming from the pool and they said it was real nice. The breakfast is a basic breakfast, scrambled eggs, sausage, toast, waffles, bagels, cream cheese, mini muffins, mini danishes, cereal, yogurt and fruit. There is no microwave in the breakfast room. I am an early riser, I was in the breakfast room around 7:30 and my eggs, some were luke warm, some were cold. So on Sunday I had a warm waffle. The breakfast room is on the small size, there are 4 tables for 4 and 2 tables for 2. The hotel in general was nice, they have 2 covered patio areas by the main door and a small grill off to the side of the patio. Some of the patio furniture needs to be replaced as the chairs are bent and one had the arm broke off. This is definitely abuse on the patrons part as it metal, not the cheap plastic furniture, however there were a couple of plastic chairs out there. I stayed in a king suite and it was very spacious. The bed was comfortable and there is a TV in each room. I just wished the TV in the bedroom had a timer on it. The bedroom was cold, when I opened both set of drapes during the day you can feel the cold air pouring in from the bottom of the windows. Well, the drapes were promptly closed for the entire stay. I like it a bit cool when I am sleeping, but this was cold. The thermostat is in the living room and I actually had to turn it up so I would not be cold while sleeping. I never closed the door between the two rooms as there was no need. The lighting in the bedroom ok but the lights were on the nightstands by the bed and if you are looking for something in your suitcase on the other side of the room, there is no light. A dresser under the TV would have been nice. The couch was firm but comfortable. It is a sleeper sofa, all in all, this suite will sleep 4. The room is big, with a lot of unused space. They have a desk, desk chair, tv, fridge, microwave 1 end table and a small couch in the large room. The TV stand had 3 small drawers, drawer 1 had a blanket, drawer 2 had 1 pillow and you get the bottom drawer for your clothes. Not a lot of room for your things if you have more than 1 or 2 people or if you are staying longer than a weekend. There is also another place to put a suitcase and hang clothes in the living room space. It is behind the bathroom door when the door is open. I would have liked to have a table and 2 chairs in the room for eating. I was in room 114 and I cannot believe it, the room still smells. Probably not as bad as the person said in 2016, but it had an odor. I went to the store and bought some glade and sprayed the room, after a few hours it was smelling again so I sprayed the carpet. That was the only place I could figure out where it was coming from. It worked pretty good for the short time I was there. The carpet does not look dirty, but smells get deep in carpet, it needs a deep cleaning. This was mentioned to the person when I checked out. She took note of it. You seem to be in the middle of nowhere when you get there, but you are about 2 minutes from downtown East Troy, and 6 minutes to HWY 83 near Mukwonago. There are a lot of restaurants to choose from also. All in all, I would stay there again. read more

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Would like to leave less than one star but unable to. Don't stay here. We stayed a week in August. Upon arrival the toilet was used- just liquid. One flush and it nearly overflowed. Called the desk and was brought a used plunger- for Us to use. No elevator, no housekeeping, not even towel changes. Had to ask the front desk for fresh towels. They were very thin and well used. Breakfast was a joke. Stale cereal, a dozen mini muffins, and hostess type cupcakes. Front door is not handicapped accessible. Staff parked in the up front, prime parking spots , side door lock was broken and latch was taped so as to not catch. Motel six would have been an upgrade compared to this over priced place. Very disappointed. read more

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Everything from people running up and down the halls at all hours. To my room being a haven for dust mites and spiders. Just awful. I'm thinking that a family/friend group must co-habit this place. They've grown accustomed to their own schedules and routines. Thus ... there is no really quite time for sleep or relaxation. It's more of a Mr. Toads wild Adventure. I finally surrendered and checked out early. My peaceful getaway weekend was crushed. Don't eat at the breakfast counter. It's just refrigerate and reheat. read more

Average...maybe a bit below. Spacious rooms friendly evening crew. Three major draw backs, my morning work wake up call was not provided.... The breakfast was below average with stale bagels and cereal and trix kids yogurt rather than regular or greek yogurt, like most hotels of this brand. And i never good my extra perks, which i elected starbucks and usually get a prompt email. read more

We stayed for one night. Regular check-out time was 11am. I woke up around 8am to get breakfast and came back to my room and closed the door. Around 8:30am a male employee came in the room without knocking. He quickly apologized after seeing we were in there and left. I couldn't believe that that happened.. obviously you don't want a random person walking into your room.. ESPECIALLY that early! We then locked the manual lock at the top of the door and about an hour later another employee (a lady) attempted to come in. Around 9:30am... It was just unbelievable. Check-out wasn't even until 11... Why would they even attempt to go in rooms WITHOUT even knocking!?! Besides that the stay was typical. Nothing really to complain about- decent room, decent breakfast, decent people. Great for the price.. just be sure to lock your door properly.. read more

Upon arrival, we noticed that the side entry door was broken, and the lock "fixed" with ductape; of course it did not lock. We had to change rooms right away because the toilet and toilet seat were unacceptable. In the second room, the only outlet in the bathroom did not work, and so did not the hairdryer that is attached to the wall. I had my own dryer, fortunately, but imagine styling your hair in the bedroom area without a mirror. The yellow bed spreads had stains on them. The pool could use a little more cleaning and much less chlorine. And both times we went there, we had to go back to the front desk and ask for pool towels. There were none in the pool area when we walked in. Breakfast was not very good with no variety. Coffee was weak. When we checked in or checked out, there was not even a "Hello. Welcome!" or "How was your stay? Was everything OK? Thank you for staying with us!" Definitely, this hotel is not worth the price. We will not be staying there again. read more

Two if us with a kid spent a weekend in Quality Inn. Our room 208 had two queen beds and was clean and spacious. Check in was easy and fast (we booked thru Expedia). The moment we unpacked we went to the pool and enjoyed hot tub. Hotel is not from the front page of Architectural Digest, but its updated, clean and comfortable. The staff is very nice. I lost my ring and front desk lady Milka and guy named Ivan checked the room looking for my ring. I cried because the ring I lost is important and they looked for the ring where ever I went during the weekend. We didn't find the ring, but I'm grateful for the help. I'm so surprised to see this place has such a bad reviews. I find this small hotel pretty charming and clean with good, knowledgeable staff. For the price I paid it's excellent. Beds are new and comfy. I liked the sheets. Breakfast has lots of choices. My kid enjoyed making waffles. Nice location too. We had coffee in cool East Troy coffee shop. I will go there again. read more

Quality Inn & Suites - Two queen size beds - Hotels Near Me - East Troy, Wisconsin

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My room (114) just smelled bad from the second I walked in. Then I sat in the easy chair and it was even stronger. Must have been a pack of wet dogs staying here last few nights. God awful! Opening the windows was a necessity!! Whew!!! Location is convenient, being right off the interstate ramp, yet the hotel is nestled into a wooded area. Front desk lady was friendly and even recommended a good local restaurant. Still the smell lowers my rating. Too gross. read more

Great stay! The bed was super comfy compared to the super 8 we had stayed at the night before. Our room was pretty big, it had a section with a couch and a second TV in it. It was the perfect place for a quick stay. Staff was pleasant as well. There wasn't an elevator that we could see so we took the stairs up to our second floor room. Overall I would recommend it, if you are wanting something more high end than a motel 6 or such, this is a great place to stay without breaking the bank entirely. read more

Pool is FREEZING, but front desk said it will warm when more people get in it! Rooms are nice though.

My wife and I booked a room here through Expedia as a NYE getaway. This hotel is located far enough away from the touris areas to avoid the crowds visiting the Lake Geneva area. We received a second floor room with two queen beds; everything was clean and organized. The hotel contained a breakfast room where food and breakfast was served and it was constantly being refreshed. There was also a pool and hottub and given that it was a cold winter weekend, naturally the pool was cold and the hottub was hot. Finally, the staff was friendly and accomodating. Overall this was a positive experience and we would definitely book a room at this place again to visit the area read more

-10....I cannot believe it...i opened the door to a beautiful room that had a temperature of 110 degrees and the ac wouldnt work....just got an I'm sorry. And nothing else. Didnt offer another room nor a refund. Itvwill be cooler sleeping in my vehicle!!! read more

Made an error when booking rooms. Though it was past cancellation, the manager Josh was kind enough to change the reservations. We were also upgraded as there were not a lot of skiers this weekend with the temperatures being high. Good customer service. Rooms were clean and well maintained. Looks like the hotel went through an upgrade in the last couple of months. Will recommend if you are visiting the area. read more

The accommodations aren't bad, but beware. I made reservations three weeks ahead of time at $90 per room, per night, only to check in and be told that our second night was now $409. Crooks. read more

As an Active Duty Soldier of almost 11 years I have stayed in multiple place all over the world and this is by far the worst place I have stayed. The hotel raised their prices to $320 a night saying it was supply and demand because of a concert. The manager on duty (Zack Skelton) also shut the pool down early stating that we weren't allowed to use it because the drunk and high people would be coming back from the concert and would want to get in. He then stated it was corporate policy to raise rates and to shut things down because it is a insurance liability. I then said why should drunk and high people effect the amenities that I am paying for. During this time the conversation became a little heated in which he stated I need to walk away now before he calls the police and has me escorted off the property. Also, the vending machines were not working, the shower in my room didn't drain properly, and they were allowing none customers to pay to use the pool area. The General Manager (Mitch Patel) as well as the employee on duty need to be educated on customer service and management. Avoid this location if at all possible read more

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Shady owners. Booked a block of rooms for our wedding well in advance but when Alpine Valley announced a concert for the same weekend, they cancelled our entire block of rooms and didn't tell us. We confronted the manager with our confirmation information and he proceeded to act like he didn't know us. After stating our case, he thickened his accent and said to my fiancé "sir, you are loosing it." Called corporate, no resolution. read more

DO NOT USE THIS HOTEL FOR WEDDING GUESTS. The venue is completely mismanaged and it was a nightmare working with them. For example, When guests called to book rooms they incorrectly told the guests that the block was full, leading the guests to book elsewhere. Then the hotel staff failed to hand out gift bags consistently. The management does not know how to communicate or direct their staff and was completely unapologetic about these issues. DO NOT USE THE VENUE FOR YOUR WEDDING. read more

A great place to stay! Very clean, staff is helpful and friendly. Breakfast was more than I expected. Highly recommend this hotel if you are staying in East Troy!! read more

TRAVELERS BE AWARE!! Stayed here on account of a wedding, bride and groom had a block of rooms for their guests and about 5 (there maybe more)rooms out of 15 that I know had their credit cards compromised today. Not sure if the hotel was hacked or what, I will let you decide on that. One of the smallest rooms that was rented in the block of rooms was charge way more then the rest. When we checked in the person was not the most friendly person like we are used to when checking into a Choice Hotel. Breakfast was about the worst we have ever seen at a Choice Hotel. It is a older hotel that has been renovated, it was okay but you can see where they cut corners on the renovation. Needs better housekeeping, I have stayed in worse places but it was not up to my expectations for a Choice Hotel. On the positive side the room we got was very spacious with plenty of room. Would I stay here again, probably not. Especially having our credit card compromised. read more

We called and confirmed a late check in earlier in the day. After the wedding, we tried to check in and were told there were no rooms available. UNBELIEVABLE! read more

You have been warned! If you have any intention of staying here be prepared to deal with a GM who solely cares about making money, regardless of any other values. I was sent an email at the time of booking on June 8th for a July 7th stay that I had up until 3pm on July 7th to cancel my stay. Lo and behold on June 23rd wwwwwwwwwell before my cancellation time I went to cancel the room and received astronomical fees. Tried to explain to numerous parties my situation and they stated that their cancellation or even change policy is 30 days beforehand, even though I have valid email proof that STATES 3pm by July 7th. Tisk, tisk, tisk quality inn--not a proper, honest way to run your business. read more