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    Quality Inn & Suites

    1.2 (16 reviews)
    Open Open 24 hours

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    Some of the towels are well worn.
    Caroline S.

    Yes, I would have to agree with the other reviews. I think the hotel staff, meaning the housekeeping department and maids are doing their job. It's the maintenance department that's not doing their job. Bathtubs are painted but I think they are trying. They have a new sinks and faucets and probably new bed linens but the towels are pretty beat up. I would however give them another couple stars for the continental breakfast. There were cereals, coffee, danishes, but I think the waffle iron wasn't operational. At least they had coffee. And decaf coffee!

    One of the several condemned rooms that are probably infested!

    This is by far the most disgusting hotel I've ever stayed at! The place has a horrible roach infestation and the place smells like an insane asylum. I checked in at 5pm and the man at the front desk said that my room was in the back and instructed me to move my car to the back and use the back entrance. The entrance was unlocked and literally anyone could've walked right in! I then passed two room that were condemned for safety concerns. That's when I knew it was going to be bad. I got to my room, and to my dismay, I didn't even have a fridge! But I was exhausted at that point, so I begrudgingly unpacked and went to bed. At 11pm I got up to use the restroom to find a family of roaches running around my toiletries! I killed them with Lysol, and at that point I could no longer stay in that nasty room! I went up to the front desk and let them know and demanded a new room. The man apologized and promised to give me a "clean" room up front. This new room was clearly the best they had because it had a nicer tv, microwave, and actually had a fridge, however it still was disgusting with stains on the sheets and I found a dead roach on the floor. However, they were no longer running around my toiletries. There were also black specks all over the sheets that I am praying weren't bed bugs or fleas! I would highly suggest you stay away from this dump and try one of the other hotels next door instead!

    Bath tub
    Maxx B.

    Definitely pay for what you're getting. Mid July and the pools not open. The bathtub really sucks. Missing half the paint. Beds aren't even attached to the wall. The pictures on the website aren't the real thing. The phone doesn't work either.

    The floor of our room. Disgusting

    Absolutely horrible experience. As soon as you enter the building it reeks of must and mold. Mold is very visible everywhere. Our rooms were clearly uncleaned. The bathroom was covered in dust and hair and spray paint to cover the mold. The air vents were caked with black mold which i forgot to take a picture of unfortunately. Also not handicap accessible (no elevator). 0/10 would recommend.

    Who paints shower tiles?

    The guy working the front desk was very nice but everything else was terrible. The place is dilapidated and should have been bulldozed. Instead they opted to paint everything including the bath tub and shower tiles.

    Elevator not in service

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    Comfort Inn Ruther Glen Near Kings Dominion - Zero effort in up keep

    Comfort Inn Ruther Glen Near Kings Dominion

    (33 reviews)

    $$

    So despite all the bad reviews I decided to see for myself and here I am delivering another bad…read morereview. When we got there the room was spacious and it seemed clean. Upon inspection I discovered the shower floor was dirty as well as the carpet annnnddddd there are still currently Semen stains on the walls ( I have attached pictures below) I called the front desk that following morning to explain and he says the cleaners are coming, when she came she did not clean the wall and after she cleaned the bathroom the shower floor is still dark with dirt. The towel also had dark spots smh. The only thing people ask for when booking a room is for it to be CLEAN.

    Doesn't deserve one star. A complete dump, moldy, horrible smells. Blood stains on the walls,…read morebroken glass in the bathroom framed picture!! Old old old!! Rude front desk staff. Our room was opened by someone else's keycard in the middle of the night!!! Yes we forgot the deadbolt but we were scared to death when other people came into our room. The front desk said "oh we have a slight lag in the system!" No you have a serious problem!! Nobody should be able to enter your room. I demanded a refund but was only 'giggled at' for feeling insecure there! Beds are terrible, carpets filthy, bugs scampered along the walls. Closet smelled of dirty hamster cage bedding. The sidewalks outside are a tripping hazard with broken concrete. TVs don't work! I'm reporting this facility to the Virginia Health Department... it needs to be shut down!

    Quality Inn and Suites - front of hotel

    Quality Inn and Suites

    (5 reviews)

    $

    This was the most disturbing hotel I've ever had the misfortune of entering. I was told the filthy,…read moredirty, dusty, grimy, rusty horrible room was the best they had. The ac/heater was caked with dust and dirt. I was not supplied with a receipt or paperwork when I arrived. To add insult to injury, I was charged 77 dollars for the night. Again, not supplying me with a break down of charges and the fact they are advertising 30 something dollars online. When asked about the receipt or record of my stay I was misdirected and told the machine did not work. Even though they had a credit card machine mounted on the desk, they kept my credit card and ID behind the desk for a prolonged amount of time, again stating the credit card machine did not work, even though it was on and they made place my card inside of it. They kept insisting I was traveling with a dog, that they watched me on their camera handling a dog. Nice to know they invest in cameras to spy on guests but do not invest in cleaning supplies or upkeep of the premises. I can 100% guarantee I do not own a dog and was not traveling with a dog nor did I interact with a dog while on their property. I did notice someone check in after me walking a dog, I wonder if they added HIS dog to my room rate because they arrogantly claimed to be watching us outside with cameras? Creepy! I wouldn't know because again, they refused to supply a receipt. Paper or email. I think they knew they were setting me up for a horror show and wanted to make it as hard as possible to make a complaint or argue the charges. I was traveling from Long Island to Florida and pulled over for the night with my 16 year old daughter. It was a total fail. Not only did we not get any rest but after we left we started itching something terrible. We had to be treated for a parasite infection (photos attached)when we arrived in Florida. I called corporate and was told this was an independently managed location and they threw a few thousand points at me to try and fix the situation. I told them that was a nice gesture , however, the main reason for the call was to have someone look into this place. I hope they keep their promise to investigate this location. This business is a trap, it takes advantage of tired weary travelers along 95 expecting to receive the benefit of a national brand. There is nothing quality about this place. I see they do not take criticism of their lack of upkeep or cleanliness seriously, insulting and arguing with negative feedback instead of listening and fixing the problem. It's easier to blame the customer than look in the mirror. I usually do not take time out of my day to call or write complaints but this hotel crossed a line so far in my mind, I need to warn the world about them. If I can save one person from this experience, it was worth my time.

    There were roaches in the bathroom! The bedspread had stains. The pillowcase had blood, as if…read moresomeone had a nose bleed and they didnt't replace it. Previous guest had removed smoke detector from the wall, presumably to smoke in the room, smell was noticeable.

    Days Inn by Wyndham Ruther Glen Kings Dominion Area - Guest room

    Days Inn by Wyndham Ruther Glen Kings Dominion Area

    (31 reviews)

    $$

    This was the worst hotel experience I have had in my life. I booked on Orbitz and got a "special…read moreoffer" because my plans had a last minute change and I had to find something quick and inexpensive. The promotion did not mention the hotel is under construction. There was construction noise and debris everywhere. I had to climb over yellow construction tape to get to my room. I had to be moved 3 times before I gave up and tried to sleep because I was so exhausted I had no choice. My first room had a horrible toxic fume smell. They moved me to a room that did not have a locking door. (It was broken, it wasn't set right, but the manager said to me, "it was fine earlier" which was impossible). They moved me to a room with exposed electrical wires, a door that technically locked but was still not set right and didn't feel safe, no working wifi, no seat to use at the desk, no cups even for a drink of water or coffee, no towels, a non-working room phone, The lobby was cluttered, messy, dark, dingy. I realize this was a low budget hotel, at a promotional price so I didn't have high expectations but I did expect basic cleanliness, safety and not to be bombarded by noise and fumes.

    Gross absolutely gross!! Pubic hair all in bathroom, tube…read morecaved in, bathroom door wouldnt shut, pool wasnt even open, people ran over Parking curbs, múltiple cars being worked on, scary scary place. Take the time to find somewhere else!! Patched holes in door that would NOT lock, payed 3 days left at first light after guarding door all night and no refund given.±

    Quality Inn & Suites - hotels - Updated July 2026

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