Decent rooms , friendly staff , jacuzzi & pool , exercise room , and the continental breakfast make it a great place to stay!

Run.... My honest opinion right off the bat... Try to find some place else... Period the end. If you like to read on, please enjoy =) Place is dated for sure, I dont know about any remodeling as someone had mentioned in an early post. The place still looks dated in comparison to other Quality Inn's or similar level hotels I have stayed in the past. I'm not a hotel snob but there is a level of fairness and consistency of professionalism any hotel establishment must have. Starting with positives the staff was great, all friendly and just nice people (kudos), breakfast typical continental with usual flare of free coffee in the main lobby. Gym, well I give that a positive as well, probably due to no one really using it, lol. (meaning good working equipment) Dated looking room but equipment was decent and you could get a decent session in. Parking is decent overall, though a busy weekend we found parking even when coming back late in the evening. However sadly this is where the positives end. Rooms are fithy with a horrible stale smell, dated carpets is straight from the early 90's with nasty black and white stains, bathrooms were not clean riddled with cracked tiles, peeling molding and wall paper and badly damaged grout. The room clothing steamer we had spit out rust which almost ruined my dress shirt and my girlfriends blouse for an evening family party. Luckily I caught it in time. And yes we put new water in. The steam iron is just old, I banged it on the table and chucks of rust just poured out. This needs replacement asap. From this stand point one would just say we had a bad room, but we had family staying in other rooms and all faced similar issues with cleanliness, stains and stale smells in the hall way and rooms. Water pressure (granted California is facing a sever drought) was horrible to non existent, which one would end up wasting more water taking a longer shower to wash off. Overall, IF and AFTER a remodel this place would have great potential, but I did not see any remodeling going on and if this is the end result of a remodel then they should fire their contractors and file a law suit right away. But reading many of the reviews as far back as 2012 ~2014 things have not changed for the start of 2015. Sadly I do not recommend this place at all. As a side note of the area, as for stores, there is a gas station with a mart within and grocery stores / fast food stores (Mc Donald's) in the area so for that reason its very convenient. Finally being off the highway is the only PLUS for this hotel. Look elsewhere !! read more

I am giving this low-cost, budget hotel 5 stars because it was so clean and well-cared for! Sure, some of the furniture is outdated, but the rooms were comfy and CLEAN! Our room had a nice-sized fridge, an awesome shower/bath combo, a microwave, a desk, and a comfy couch. I am going to go back when it is warmer and enjoy their beautiful pool and outdoor bbq area. read more

QUALITY INN?????? MORE LIKE THE TRASH INN I wish we had the option to give places like these a negative 10 stars.... worse hotel I've ever seen! If you can go else where don't even stop in this dump. The front loby can be very deceiving, looks really clean and kept but that were it stops! We were booked two rooms for my family. My wife & kids were the first to arrive late in the evening, I received a phone call from my wife and she described the condition of our room which was never cleaned before our arrival. She was given an attitude by the front desk, a girl named Jessica. Our room was dirty and a had a mess from the previous user, the sheets were not replaced, the bathroom was not cleaned, the room for my sons had a very dirty tub and both room smelled of cigarette smoke. I talked to Jessica in the front desk and was told that they don't have a cleaning crew during night hours and the best she can do is give us some towels! REALLY? TOWELS? AND HOW'S THAT GOING TO SOLVED THE SOILED BED SHEETS AND DIRTY BATHROOM CITUATION? I asked to speak to the manager and none were available, I asked Jessica the girl in the front desk to relay a message to the managers asking to speak to them right away and today I am still waiting for a phone call from them to explain the poor room maintenance and up keeping of their facility. The managers names are Danny and Jeanette... We walked out of our rooms and did not stay there.. if you're visiting the Rowland heights area your best choice is the BEST WESTERN INN on gale and nogales.. waaaay better than this dump! read more

See all

This location was near the family we were seeing about 10 minutes away. Upon our arrival, the staff was in the middle of a shift change so we waited just over 10 minutes to check in. Once in our room, about a half an hour passed and two parts of the ceiling started leaking with water. The maintenance man came to help and he was very nice and helpful (he deserves a 10 rating). We were moved to a different room for the inconvenience and the front desk said they were sorry, didn't really show any empathy for the situation. The new room was a bit musty smelling, however we brought a wall plug-in to help with the odor. We went downstairs a couple times to the lobby and the front desk staff was nowhere to be found. After changing rooms, I went to return the old key to the desk and my boyfriend had to call to have someone come help me, since no one was in reception for almost 5 minutes. I let it slide and understood that sometimes people step away. The final thing that made me rate this experience so low was because after we checked out of the hotel, I realized we left a jacket behind in the closet. We were 10 minutes away and only 2 hours after our check out time and the jacket was no longer in the closet and had gone "missing." We checked out at 12:20pm and called at 3:27pm to find out if we could come by... very disappointed in the attentiveness of the front desk staff and the lack of care for their guests. Definitely a let down stay. You would think after going through the leaks and the missing jacket, we would have received something from the experience.....like a thank you. Just oh sorry about that.... doesn't cut it for me and we will choose a different place to stay next time. read more

if i could give zero stars i would! never again will i be staying here , this hotel is dirty over all but nothing can compare to blood stains on the tub yes you read that right , not only there but on the door as well and bed sheets i have proof !! so i went to speak to front desk he told me he would send someone up and so they did , they checked and agreed that it was blood. the manager went to go look at it and straight up told me that she couldnt do anything about it that it looked fresh and was pretty much accusing us of leaving that mess. she said they clean every day and i think thats bs because of what we just experienced. i recommend you never stay here !!! read more

See all

Location wise quiet and next to a golf course but not walking distance to any local Asian restaurants. The exercise room has all the standard equipments and the breakfast is decent. They serve rice porridge. Rooms definitely need updating. Stains and cracks everywhere. Sound insulation is non existent. read more

Beware, $64 a night Plus a $200 deposit. I have never seen hotel charge four times the room fee for a deposit. Definitely not worth a $200 deposit read more

This review is solely for my experience making a reservation over the phone, specifically their employee Robert M. I spoke with their employee named Robert M. who was very rude to me. I called to make a reservation and Robert was the one who answered the phone. I mentioned the company that I work for and said that I know that we have a corporate rate, and I wanted to verify how much our corporate was. We have not even discussed the final amount yet and he wanted to get my credit card details. He was very eager to get my credit card information, and I was hesitant to give it, because we have not even agreed on the rate and final amount yet. I mean, isn't that a given? Shouldn't the amount be clear to the customer first before trying to get her to pay? I also wanted to know first if the transaction is cancelable, and until when before I agree to pay, and he was like, no give me your credit card information. So I gave a summary of the transaction -- rate/night, dates, final amount -- and I asked him to verify. And in a very irritated voice, he said "NOW CAN I GET YOUR CREDIT CARD DETAILS?" Excuse me! Don't you even know how to handle a transaction?! How rude! read more

This is an awesome hidden gem! Literally across the street from a great golf course and 1 block from the best Asian market ever, with amazing deals on live seafood! Adam was absolutely wonderful, welcoming and accommodating in every way. Check out Priceline for the best deal. Free breakfast too!!! read more

First time staying at this motel, but it did not disappoint at all ... except for a few things. - when I first arrived at the motel trying to check in, there was not place out in the front for me to park. I had to double park to register. - there's only 1 elevator on the other side of the building and we had to walk a pretty long distance to get to our room. - the wall was pretty thin since I could hear the sound from the TV next door. - there was not enough tables for guests during breakfast time. we had to sit on the couch to finish our breakfast. Other than that, the overnight stay was fine. The room was clean and spacious. Free wifi in the room was decent. Would definitely come back again. read more

So I walked and the lobby was beautiful! I was asking for rates and ended up getting an application! The front desk agent Kimberly was really sweet and helpful!! She made me feel welcomed even though I didn't stay. Sometimes you just need a good conversation to make your day! Make sure you guys come by here if you need a mini getaway!! read more

Quality Inn & Suites - Lobby - Hotels Near Me - Walnut, California

See all

This place was a great surprise! Got a little worried seeing only 2 stars on Yelp, but the room was good, pillows were comfy & had a yummy hot breakfast! Robert at the front desk was very nice, helpful & patient with us as well! Gave us recommendations for food and directions to a nearby Sonic that was really good also! Thank you Quality Inn! We will definitely stay here again when in the area! read more

See all

This hotel is terrible, not recommending anyone to spend any night here. I understand the meaning of 2.5 stars but it doesn't mean everything in the room like fridge and hair dryer has to be broken. Even worse is that the guy at front desk seems doesn't care and won't do anything about it. They leave my daughter' hair wet. Quality inn has no quality at all. Remark: after refusing to help over the phone, the front desk guy came to change the dryer. Alright, I will upgrade it to a 2-stars. read more

I booked one of my associates at this hotel for this past weekend. The hotel that I had him booked at for the preceding week was sold out for the weekend. I paid for the room with my company credit card when I booked. No one ever mentioned the $200 deposit. If I had known I would have put it on the card! Needless to say, I got an ear full on Monday morning. Our newly hired District Sales Manager that was visiting our corporate office for training, showed me many pictures of his room. He told me that he took the pictures so that he could make sure he got his $200 deposit back. The pictures showed stained cushions, the room was just not clean and was run down. He further showed me that the towels in the bathroom had hair on them. I do a lot of booking and needless to say, this Hotel will not be on my list to return. The only reason he did not call me over the weekend to complain and move him was because he did "not want to be that guy". Plus he knew that I paid in advance and he didn't want us to lose the funds. I consider myself to be a fair Yelper and don't just review when I have an issue. However, in this case, if he had advised over the weekend I would "have been that girl"!!!. Lesson learned! read more

If I could give zero stars, I would. When we walked into the room we were assigned, there was a rancid smell caused by a wet towel sitting in the bathroom for what appeared to be days. After we complained, we were told housekeeping would address the issue. When we returned two hours later, we found the room exactly as is only with a stronger smell. It was intolerable. When I complained to Alex, the manager, he insisted that we were just trying to get away with not paying. We had not had the room one hour before deciding to go somewhere else. It has been 10 days and we are still out the money they charged. We will never patron this venue again. read more

This place deserves no stars.. We stood here for one night and because we didn't "check the room" the day we checked in the Manager was trying to accuse my guest and I of leaving blood behind..First off we as the GUESTS SHOULD NOT HAVE TO CHECK every inch of the room upon arrival to see if it meets the necessary sanitary standards that is the hotels obligation.. The morning of check out I was going to shower and noticed blood stains in the tub .. I started looking around more and there was blood on the border of the wall .. We informed the worker downstairs and two employees came up and one the two was the MANAGER.. She herself said It was blood .. Accusing us of leaving the blood there .. The restroom was untouched the only thing we used was the toilet and sink.. The towels and even shower curtain were in the same manner as upon arrival .. The fact the Manager can accuse someone of leaving blood is disgusting.. The Manager needs better training as the person in charge ,the way she was speaking was unprofessional ,also the employees who's job it is to clean the room need to be more careful and precise on how they do their job. Definitely check every DETAIL in the hotel room upon check in or you might just get accused of something you didn't even do . We had to fight for our deposit back which is pretty shameful. We definitely would never stay here again. read more

See all

This place needs major renovating - it's totally outdated. Water stains on the ceiling. Paper thin walls (you can hear every footstep and every conversation outside). Internet is unreliable. The floor creaks. The breakfast is okay. Definitely won't be returning to this hotel. read more

The pictures look way better than what the hotel and rooms actually were. The quality of the room was not worth the price I paid! I paid for what is considered a "suite" when it's really just a room with something they called a "divider." There was a foul smell to the room, the AC didn't work well, and the carpets felt dirty. If you have young children DO NOT STAY HERE! The front desk wouldn't give me extra blankets for the carpet so I could feel a little bit better if my kids wanted to play on the floor. The housekeeping staff gave me extra towels though to compensate, bless their hearts! They charged me for using the safe when it was my kids who accidentally pressed the buttons. For those who say that's my fault, fine, but perhaps it should have been placed higher than on the floor. Families- spend the extra money! This place is okay if you think more about budget than quality. read more

This Quality Inn is relatively clean. It is a little run down and need a serious renovation. During Breakfast I saw 2 hooded young guys sitting by themselves, which does not instill a lot of confidence in this area. The lobby is also very very smoke filled due to one of the staff smoking outside. I do not recommend family to stay here because it always has seminars in their public rooms and you get a mix of characters here. It also get some young kids staying here which makes it a little noisy. read more

Pay a little more and stay somewhere else! We paid for a non-smoking room and got a room that reeked of cigarettes. Even with the air conditioning on all night, the room never aired out. The hair dryer and iron also weren't in working order. The room was clean, but there was no escaping the stench. Even after changing rooms once, we couldn't avoid it. Incense filled the hallways to mask the smell. We will never stay at this Quality Inn again. read more

The rooms are so old and dated. The rug is filthy I could not walk on that rug barefoot. The furniture is so old every time I tried to open a drawer I felt like it was going to fall apart. The phones do not work I had to call their main number from my cell phone to get towels to my room. The people their are so rude. The worst part was them charging me 120 dollars for my baby girl vomiting on the comforter after having a bad stomach flu which I had cleaned up already. It has really gone down since it was once the holiday inn. Worse experience ever. I DO NOT RECOMMEND THIS PLACE AT ALL. read more

BED BUGS BEWARE!! We came to this Hotel for my Mothers 70th Birthday and found bed bugs!! My mother came for 3 nights and all they offered was one night free!! Unacceptable!! read more

Do you like safety and peace of mind? Do you expect a level of security when you close your door at night? Do you find it an uncomfortable thought that someone could get in to your room in the dead of the night while you're sleeping and steal your wallet and keys from the bedside table RIGHT NEXT TO YOU?!?!? And you expect the hotel staff to care in the slightest when informed about the issue? You should. And if you do, you should not stay here. read more

Definitely in need of renovation. Flat screens and good mattress gets it 3 stars when it should be 2. Ok for single guy crashing on work trip. Not a honeymoon spot. You'll never see hollywood starlets lounging by the pool here. If you're not handicapped, don't let them give you a hc room. the shower is a joke where only you're shins get wet. grab bars around the high toilet are a plus if you're experiencing explosive diaharea or blowing chunks after a long night of drinking. party on yelpers. read more

I don't really write reviews on Yelp. Only if I have to and for this place, I certainly have to... I had to leave my condo for mold repair and ended up staying at this place for almost a month (28 days or something) so I got know to know everything about this place, inside and out. This was my home for a month basically. I chose this place because it is right across from my work. To break it down: Front desk: I basically met all the staff that works at the front desk. Everyone was friendly and helpful with my check-in/out and other necessities I needed except for one guy. Probably the same guy people have been talking about on the bad reviews below. His name is Brian. He is very skinny with a fro with short spikes. This guy certainly did not look happy at all. He looked like he hated his job and did not want to help anyone. During my 2nd week of stay, I had to extend my stay because the repair was not finished. I went to the front desk and asked if I could extend my stay for one more week. Brian pretended to see if it was possible and he ended telling me that all the rooms were booked. There were NO VACANCY. I sensed something was very odd at that moment because it was during the middle of the week, it wasn't peak season, nor I saw a lot of people staying during that time. I said okay and decided to ask again the next morning to a different front desk staff. The next morning I went over to the lobby again and asked if I could extend my stay to a different staff and immediately he said that it was not a problem, etc. booked another week and within 3 minutes, I was off to work. The following week, I had bought dinner which I needed ketchup. I decided to go to the front desk to see if they had any. Again, it was Brian who I to deal with. I had to wait until he was done with customer but as I was waiting, I noticed that he was not speaking to the guests as he was supposed to be in a friendly, professional, courteous manner. In addition, he did not even end up saying thank you after the guests had done checking in. When it was my turn, I asked politely if I could have some ketchup. He said okay and then I asked him if I could get extra. Then he said he could only give me 4 packets. I answered him by saying that in the morning when the breakfast room is open, people are allowed to take as many as they can so why can't he give me more than 4 packets? His answer was "Look, I am even going out of my way to get your ketchup to the breakfast room from the lobby (giving me a stink eye). Breakfast is breakfast and now is now. I am only going to give you 4." I was speechless... I could not believe what he had said to me. When he came back, I just laughed at him in disbelief and started walking away without even saying "thanks". While I was walking away, he shouts "you're welcome!" in a rude voice. I was so shocked I did not even turn back and just kept walking. Noise: Since walls are not sound proof, I had several nights of no sleep because of people fighting/arguing, laughing, TV, and especially people copulating very hard. I have proof (recorded it on my phone + Snapchat). Late at night, Asian tourists (I am Asian btw) that come from mainland think that it's their house and scream and yell freely on the hallway. I had to call front desk about it but of course, they couldn't do anything. The front lobby staff told me that they will quiet down soon (as if they were already used to it from before). WIFI: The connection is horrible. My phone and laptop kept getting disconnected. Asked the front desk to restart the router many times. If you are in the rooms towards the outside of the skirts, don't even bother connecting your phone to WIFI. You will get disconnected and before you know it, you will get overage data usage if you do not have unlimited data. Heating/cooling system: The heating/cooler system worked well but it was DIRTY and the front panel was coming off. Had spiderwebs as well. Breakfast: Not bad for a INN. Not a lot of INN's offer free breakfast so I was satisfied. I almost ate it every day and I didn't get sick of it. They serve eggs, sausages, banana's, fruits, waffles, some weird but yummy Chinese vegetable looking things, yogurt, apple juice, orange juice, water, cookies, bread. Housekeeping: The housekeeping ladies are very nice. They do their job very well - very clean. I wish I had cash every time I requested for housekeeping but unfortunately I didn't. I wish I could've tipped more. Overall - If you are staying for 1 night to 2 nights, I would recommend it since it's cheaper than any hotels around Rowland/Diamond Bar area except for motels. If you are a smoker, you should definitely stay since they have smoking rooms. They have a lot of people who stay over to do drugs, one night stands, prostitution (I actually saw a pimp come out of the room with 2 looking hookers). As for myself, I would stay there again if I had nowhere to go as long as I don't deal with douchebag Brian. read more

Place is a bit dated, but they have been remodeling the property and it is a lot nicer than what it use to be. Price is fair for the accommodation and awesome breakfast. Wifi is free as well! read more

Double charged us and refused to change it after we pointed it out when we checked out. They claimed we signed the form so there was nothing left to do. Wow, never staying here again. Thank you Jeanette in management for not offering to fix your mistake. read more

It's good for what it's worth. Stayed here about 3 times. I feel that they haven't done anything to fix some cracks on the walls and floors. The staff is always nice. Comfy bed and nice room. Breakfast is great. read more

BEWARE!!! The WORST place I've ever stayed!!! If I could give it zero stars I would! Cockroaches scurried past my feet as I opened my car door to enter into the building....ewwww!! It was 1am and didn't feel like driving, so found this place (what a mistake)!!!! As soon as I entered they were having a "shift change," which they stated would take 10 minutes or so. And it was hotter then hell in there. We waited about 20 minutes and went back in, only to find out that the new guy on shift wasn't able to help us either because, "their system had gone down." He stated that this happens often and told us he had no idea when it would be up. His answer was, "I don't know, could be an hour, could be two hours, could take eight hours, its happened before." Tired and growing increasingly more agitated, I left, ran an errand and came back an hour or so later. The system was up. The place is covered in plastic wrap all over the walls ceilings and floors and is obviously under construction but they are still charging regular price!! They don't tell you anything about that until you have already paid for your room. The room they put us in had had its door kicked in previously and the door jam broken, which made it almost Impossible to open the door. Nice. Lol. Slept through the night and went to check out only to find that they wouldn't give me my $100 cash deposit back because "supposedly" the room smelled like marijuana. . Give me a break!!! I made the "manager", Alex S., if you want to call him that, walk up with me to show me how it smelled like marijuana and where he saw any remnants of marijuana i.e. smoke in the room, stems, ashes, ashtrays, etc.; he wasn't able to do so, all he just kept claiming over and over is that "the room has a faint smell of marijuana and he doesn't see anything but the room smells." I asked is this their gimmick that they use on a regular basis to keep peoples hundred dollar cash deposits? What a joke?!? I asked to speak to another manager since he obviously didn't know what he was talking about and was greeted by another un-friendly woman, Janet H., supposedly another manager. She was rude and un-accommodating and wouldn't even go up to the room to double check with me. Growing tired of arguing with crooks, who obviously do this on a regular, I left. This has never happened to me before. Thanks for stealing my money!! read more

without going into a ton of details..... 1. room was dirty 2. a/c didnt work. Maint man came in and remove the filter that was coroded with dust and cleaned it. 3. bed spread was ancient 4. hallways and lobby was at least 80-90 degrees 5. Got up for breakfast at 630 and there was 1 sausage link in the pan and everything else was out. skipped that and went elsewhere. read more

Most disgusting place I have ever stayed! If I knew the place was like this I wouldn't stay for free! I wonder how they keep their business going, they should close or do a head to tow remodel. read more

If there was not anyone brave enough to say something so you should know & address it is this person. Not that I want to say something just for the heck of it. It would be plain naïveté for someone to not know what a smell of cigarette smells! Maybe now someone will. I grew up around smokers so I know its smell from a mile away. We were already exhausted & you expect us to inform you just for a non-functioning TV much less the stench of smokes? Common sense here. Come on now. I want your business to succeed. Address those little issues and you would have pleased a tired traveler. As to the price I will double check but I am quite sure I did not pay $158. read more

The hotel is very old and it hasn't been maintained like it should be. I've been to many Quality Inn locations before, and this is the first one that left me disappointed. Location's actually great and you don't get to hear noise from the freeway, but the walls are thin and I could hear everything from next door. The rooms were clean and I didn't find any issues really e cd ept for the coffee maker which was nasty. Breakfast was bland, the egg substitute didn't have flavor, and you get to choose from apples, bananas, waffles, sausages, bacon and yogurt. Juice and coffee available too. read more

This hotel should be do something for better .our room not clean enought we can see something not pick up Smell not to good. First here :( Pool is so cold. Hot tub is not hot read more

This is the first time I came here for my business trip, and overall I am quite satisfied with their service. PROS Their room is cleaned and pretty good size. Free WiFI is definitely a plus for me who works a lot on the road. Have free coffee throughout the day. What I really like is their Asian style breakfast, which I can't find it in other similar hotels. CONS The only draw back is that the Air Conditioner in the room is quite noisy. read more

Not recommended!!!!! I did not enjoy my stay here. First, the wifi sucks!! Bad reception and even when it was connected my phone showed no internet connection. Second, they did not make up my room. And they have the make up room policy themselves. So I called the front desk, explaining everything. They seems like no biggy! And replied I can go over to pick up fresh towel if needed. What kind of service is this??! read more

Was there last on 11-22-14, my first time in that one. I needed a place to stay for one night near Diamond Bar, CA. I am a choicehotels member so it wasn't my first Quality Inn stay. It is however the best one I've been to since. I'm staying again on Christmas eve and if my stay is as equal to my first I'll be a very satisfied camper. My room was on the first floor near the exit, very clean, neat, and great service. The only problem I had was getting on line. I called the front desk and was told to try a different browser and that did it. Oh, and I didn't really care for they're pillowettes. (tiny pillows). The breakfast spread was the best I've seen and tasted in a long time. Don't understand all of the fuss. Maybe they changed they're management. Well, my gain. I'll post another review after Christmas. read more

My lady friend & I have stayed at this facility on a few occasions, most recently just 2 weeks ago, which included a run to the LA County Fair. We have always enjoyed very friendly staff & a good clean room. Here is a reasonably priced lodging with relatively convenient access to Orange County entertainment facilities. Access to the facility off of northbound Fairway is more easily negotiated by making a left turn at the signal light just beyond the main entrance. Parking, for a facility of this size, is adequate, but if you've got a larger RV, please be cognizant of the other guest's parking needs & park accordingly. Rooms: 2 Queen includes fridge capable of holding 24 12 oz cans, yogurt, cheese, a few bottles of wine (on their side of course), and some fruit, just don't expect to get all that in on the same day and the freezer compartment ... well let's just say it is a tad small. After all this isn't a resort. BtW, if we have disturbed your stay with our in room activities, please accept our apology. WiFi - I've had no problems during our stays. Breakfast, included in your stay, is adequate just don't expect a steak&egg or ham&egg combo. One complaint is a single small elevator, located in the front of the facility, which will easily accommodate 2 adults & 2 children but not much more if they are all toting luggage. Once on the 2nd floor there is a metal door being used as a bypass for any wheeled items you do not wish to negotiate the 2 steps. Overall, would I recommend a stay here - definitely, it is reasonable & convenient. read more

Great hotel for the price paid. Rooms are spacious and very clean. Staff was very helpful and went above and beyond what they were paid to do. Hot Breakfast was great and I loved the Hot Waffles and Sausage. Next time I am in the area I will definitely be staying here. read more